Quality Objectives - Template - Sovereign Certification



Item |Quality Objective |Action to Be Taken |Action by |Date for Completion |Target / Measure of Success | |

|1.1 |To communicate more effectively with our customers. |Redesign and publicise a new customer friendly website. | | | |

|1.2 | |Appoint individual customer managers |Operations Manager |Sept 2004 |Every customer to have allocated manager|

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|2.1 |To ensure improve our target delivery date success. |Source a more proactive and capable courier company. |Logistics Manager |End 2005 |Measure delivery success aiming for 98” |

| | | | | |on-time delivery |

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|3.1 |To be seen by our customers to offer the best added-value service |Undertake brainstorming meeting to investigate new ways of |Marketing manager |Dec 2004 |Meeting undertaken and ideas presented |

| | |adding value to our customer’s businesses | | |to board. |

|3.2 | |Implement new concepts of added-value |Operations Manager |Feb 2005 |Added Value aspects to be included in |

| | | | | |job portfolios |

|3.3 | |Measure customer satisfaction in particular relation to new |Quality Manager |June 2005 |Positive Improvement in added-value |

| | |added value services. | | |measurements from Customers |

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Notes

1. This is only an example, each organisation will have its own objectives

2. The quality objectives should relate of come directly from the quality policy

3. The number and extent of the quality objectives is to be decided by the ISO 9001 organisation.

4. Table to be updated as required but as minimum at every management review meeting.

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