QUALITY POLICY MANUAL



QUALITY POLICY MANUAL

THIS MANUAL IS STRUCTURED ON AND MEETS

THE REQUIREMENTS OF: ISO 9001:2008

|MANUAL STATUS |

|DATE |ISSUE LEVEL |SECTIONS AFFECTED |AMENDMENT DETAILS |APPROVAL |

|07.02 |A |ALL |FIRST ISSUE |G. STAINES |

|12.02 |B |ALL |ASSESSMENT REVIEW AND AMENDMENT |G. STAINES |

|10.03 |C |ALL |ASSESSMENT REVIEW AND AMENDMENT |G. STAINES |

|07.08 |D |ALL |REVIEW & VARIOUS UPDATE AMENDMENTS |G. STAINES |

|08.09 |E |ALL |AMEND TO ISO 9001:2008 ISSUE CHANGE |G. STAINES |

|10.10 |F |ALL |AMEND WAREHOUSE FLOOR PLAN |G. STAINES |

|07.12 |G |ALL |AMEND JOB DESCRIPTIONS |G. STAINES |

|09.12 |H |4.0 |CLARIFY ISO 9001:2008 EXCLUSIONS |G. STAINES |

|09.16 |I |ALL |REVIEW & VARIOUS UPDATE AMENDMENTS |G. STAINES |

TABLE OF CONTENTS

|0.0 |Company Profile |

| |Quality Policy Manual |

| |Definitions and Abbreviations |

| |Quality Policy Statement. |

| |Quality Management System (QMS) |

| |Management Responsibility |

| |Resource Management |

| |Product Realisation |

| |Measurement, Analysis and Improvement |

APPENDICES

| |Organisation Structure |

| |List of Personnel with Job Descriptions |

| |List of Operating Procedures |

| |Quality Management System Cross Reference Matrix |

| |ISO 9001:2008 to Company Procedures |

| E. |Warehouse Plan |

|ISSUE: |I |CONTENTS |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 1 |

|DATE: |SEPTEMBER 2016 | |

0. COMPANY PROFILE

• Avocet Aviation has many years’ experience supplying the world’s aviation industry with quality parts and service.

• We pride ourselves in developing a broad range of expertise across many different aircraft types.

• Ideally situated close to London’s major airports, including Heathrow, Gatwick and Stansted; thus giving Avocet the ability to take and expedite customer orders and have them in transit in minutes, ensuring that a customer’s downtime and therefore costs are kept to a minimum.

• Our in-house capabilities and stock include:

o AOG Support

o Extensive industry technical knowledge.

o Large consumable stock holding.

o Many older types and hard to get parts catered for.

o Complete handling and facilitation of Repair & Overhaul Requirements.

o Excellent market and sourcing expertise.

o Flexibility and speed at which we can react.

o OEM Distributorships

• British Standards Institute approved organisation

• Authorised Hawker Beechcraft Parts Distributor

• Members of the European Airline Suppliers Organisation (E.A.S.O.).

• Extensive Rotable Exchange Program.

• A reputation for the highest product quality, on time, every time.

• A Close partnership and alliance with a major American Stockist allowing Avocet greater and faster access to further stock and their alliance partner for the European market.

|ISSUE: |I |SECTION: 0.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 2 |

|DATE: |SEPTEMBER 2016 | |

|ISSUE: |I |SECTION: 0.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 2 |

|DATE: |SEPTEMBER 2016 | |

1. QUALITY POLICY MANUAL

1. Introduction

1. This quality policy manual provides an overview of the Quality Management System in operation at the Company. The manual is the prime reference document for all quality related activities undertaken by the company.

2. The quality policy manual, together with its associated documentation covering detailed operating procedures and works instructions, is structured on and meets the requirements of ISO 9001:2008.

3. The manual is written in such a way that the requirements of ISO 9001:2008 are related directly to the sections of the manual. For ease of use, a cross reference with the requirements of ISO 9001:2008 is contained in Appendix D of this manual.

1.2 Distribution

1. A master copy of the quality policy manual is held by the Quality Management Representative (QMR), currently the Managing Director. Additionally, the manual is available on the company's PC network for all employees to refer to as required.

2. Any copies distributed to third parties must be on the instruction of the Managing Director.

3. Printed copies of the quality policy manual taken from the PC network are up to date at the point of issued, but are subsequently uncontrolled.

1.3 Revision and Control

1. The quality policy manual is reviewed at least annually as part of the management review process; interim revisions may be made as required, to reflect the current operation of the Quality Management System.

2. All revisions to the quality policy manual shall be reviewed by the Managing Director prior to release.

3. Amendments are made by replacing the appropriate pages, which are each identified with an issue letter and date (month/year). Only complete sections will be amended.

4. The status of the manual is indicated within the grid on the front sheet.

|ISSUE: |I |SECTION: 1.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 1 |

|DATE: |SEPTEMBER 2016 | |

2. DEFINITIONS AND ABBREVIATIONS

Meanings of words used in the Quality Manual are explained as follows, the words are in alphabetical order.

Audit

A documented activity performed to verify by examination or evaluation of objective evidence the adequacy of and compliance with the established quality assurance and related quality systems. An audit does not include surveillance or inspection activities performed for the purpose of process control or product acceptance.

Bonded Store

A secure place in which only those supplies that have been accepted as satisfactory after being inspected should be held.

Certificate of Conformity

A document signed by a qualified party affirming that, at the time of assessment, the product/service met the stated requirements. Note: An appropriately worded Release Certificate, Release Note, Certificate of Compliance or Certificate of Conformance, are considered to be synonymous specifying the product/service.

Contract

A documentary statement of agreed requirements, needs and expectations between two parties in a customer/supplier relationship e.g. customer order.

Concession

The authorisation to use or release a limited quantity of product, material, components or stores already manufactured but not complying with the specified requirements. Concessions may be approved in writing either internally by the Company or externally by the customer.

Non-Conformances

A deficiency in characteristic, documentation, or process implementation, which renders the quality of a product or activity unacceptable or indeterminate.

Objective Evidence

Any documented statement of fact, information, or record, either quantitative or qualitative, pertaining to the quality of an item or activity, based on observations, measurements or tests, which can be verified.

|ISSUE: |I |SECTION: 2.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 3 |

|DATE: |SEPTEMBER 2016 | |

Operating Procedure

A document that specifies or describes how an activity is to be performed. The operating procedure is defined in flowchart format and is effectively a document, which details a company process.

Plan

A document describing, identifying or scheduling specific practices, procedures or arrangements relevant to particular items, process, services, project or contract.

Purchasers

Customers of the Company.

Quality

The totality of features and characteristics of a product or service that bear on its ability to satisfy a given need.

Note: In order to be able to assure, control or improve quality, it is necessary to be able to evaluate it. This definition calls for the identification of those characteristics and features bearing upon the "fitness for purpose" of a product or service. The "ability to satisfy a given need" includes economics as well as availability, maintainability, reliability, design, post delivery services and all other characteristics that the need for product or service involves.

Quality Manual

A document setting out the general quality policies, procedures and practices of an organisation.

Quality Plan

A document setting out the specific practices, resources and activities relevant to a particular contract, project or product; i.e. the stages and standards by which quality is controlled.

Quality System

The organisation structure, responsibilities, activities and events that together provide organised procedures and methods of implementation to ensure the capability of the organisation to meet quality requirements.

Quarantine Status

A means of identifying products awaiting proof of compliance with specific requirements or a decision on method of disposal.

|ISSUE: |I |SECTION: 2.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 3 |

|DATE: |SEPTEMBER 2016 | |

Tooling

Templates, jigs, fixtures or any other device used on a repetitive basis for processing and forming the product characteristics.

Traceability

The ability to trace the history, application or location of an item or activity or similar items or activities, by means of recorded identification.

Vendors

Generic term to include suppliers of products and services to the company including sub-contractors.

Verification

The act of reviewing, inspecting, testing, checking or otherwise verifying and documenting whether items, processes, services or documents conform to specified requirements.

Work Instruction

A document that provides explicit detail to personnel on how to carry out functions described in either operating procedures or the Quality Manual.

ABBREVIATIONS

BS - BRITISH STANDARDS

OP - OPERATING PROCEDURES

WI - WORK INSTRUCTIONS

SF - STANDARD FORMS

QMS - QUALITY MANAGEMENT SYSTEM

|ISSUE: |I |SECTION: 2.0 |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 3 |

|DATE: |SEPTEMBER 2016 | |

3. QUALITY POLICY STATEMENT

QUALITY POLICY

It is the absolute policy of Avocet Aviation Limited to provide products that fully and consistently meet the expectations and needs of our customers and ensure that all parts supplied are fit for the purpose stated (e.g. on certificate of conformity paperwork).

To demonstrate, to both customers and staff, the Company’s commitment to quality it is the policy of Avocet Aviation Limited to achieve and maintain recognition with an Independent Certifying Body as a Company of assessed quality capability under the requirements of ISO 9001:2008.

The Quality Policy of Avocet Aviation Limited is implemented through the operation of the Quality Management System. The requirements of this system are mandatory for all Company personnel and no unauthorised alterations or deviations are permitted.

The only way to achieve and maintain this policy is for every employee, in whatever capacity, to perform his or her work to the highest standards at all times.

Our aim is to:

GET IT RIGHT FIRST TIME AND STRIVE FOR CONTINUOUS IMPROVEMENTS

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| | |Sales Director | | |

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QUALITY OBJECTIVES

Refer to annual business plan and related action plan.

|ISSUE: |I |SECTION: 3.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 1 |

|DATE: |SEPTEMBER 2016 | |

4. QUALITY MANAGEMENT SYSTEM (QMS)

INTRODUCTION – BUSINESS PLANNING

In terms of driving and progressing the direction of the Avocet Aviation Limited, a series of mechanisms are in place. Each year an assessment of the market, competitors and projected sales is undertaken. The previous and current year’s results are assessed along with achievements relative to the business plan. Discussions take place during board meetings to agree strategic direction and determine strategy for the forthcoming 12 month period.

A business plan is created, the key content of which is briefed to all staff. The business plan is produced by the Managing Director with the support of the Sales Director.

Actual results are reported in the form of actual results and from time to time a variance analysis (plan Vs actual), this encompasses sales reports, and management accounts.

INTRODUCTION - QMS

The scope of the QMS covers the activities of: Enquiries, quotation, purchasing, stockholding and supply of Aviation parts.

Exclusions: This quality policy manual and the Avocet Aviation Limited QMS cover all ISO 9001:2008 requirements, with the exception of all of 7.3 Design and 7.6 Control of monitoring & measuring equipment.

(7.3) Design – no design or development activity is undertaken.

(7.6) Calibration – no measurement equipment is used at the company.

Process capability is assessed through product inspection and non-conformance monitoring. The use of these techniques has proved satisfactory, so the use of statistical data analysis techniques and charting is deemed unnecessary.

The Quality Management System is designed to directly meet, contribute to, or be compatible with; the requirements of Avocet customers, its contracted ISO 9001:2008 third party certification body, the business objectives and other relevant interested parties. The directors of the business are responsible for setting annually, the objectives of the quality system with reference to and knowledge of the Avocet business plan to ensure compatibility. The objectives are detailed within the action planning process, which is an outcome of the business planning process.

|ISSUE: |I |SECTION: 4.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 3 |

|DATE: |SEPTEMBER 2016 | |

1. General Requirements

4.1.1 Processes within the Quality Management System are identified and controls defined throughout the organisation's procedures. The Quality Management System implemented at Avocet Aviation Limited is structured as follows:

Quality Policy Manual

Company Procedures

Quality Instructions/Quality Plans (as applicable.)

Company Forms

2. The organisation has determined the sequence and interaction of its processes within its procedures, these represent the various activities of the organisation.

Outsourced processes are fundamentally controlled by airworthiness certification from a supplier qualified for that product or service.

3. The methods utilised to control processes in place within the QMS are firstly addressed by management review, to assess overall effectiveness and resources required. Secondly the QMS processes are maintained by periodic internal audits and thirdly by day-to-day management and supervision, which may include individual inspection and monitoring as applicable.

4. The company is committed to providing the resources and information necessary to support the operation and maintenance of an effective QMS. This is ensured through auditing, training reviews and management review.

5. The organisation aims to have processes, which fully support customer requirements. Where there is any non-conformance to pre-planned results, complaint or audit non-compliance these are reviewed and action is determined and a non-conformance report is raised.

6. Planned actions are identified during both the management review process and via the internal audit system. Additionally, improvement actions may be identified through non-conformance logging, customer complaints, or be identified following discussion at a periodic departmental meetings e.g. sales review meetings, etc.

|ISSUE: |I |SECTION: 4.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 3 |

|DATE: |SEPTEMBER 2016 | |

2. Document Requirements

1. The quality management system documentation includes:

a) A quality policy statement in section 3.0. Quality objectives are incorporated into the annual business plan.

b) This manual forms the organisation's policy regarding quality (quality manual).

c) Company procedures required by ISO 9001:2008.

d) Company procedures to ensure effective planning, operation and control of its processes.

e) A procedure, which determines the control, applied to quality records, and a quality instruction, which includes a listing of both system and product conformance records that are maintained.

2. Quality manual

The organisation maintains this quality policy manual which:

a) Covers the scope of quality manual system and details any justification for exclusions against the requirements of ISO 9001:2008.

b) References procedures within the quality manual system (refer Appendix D).

c) Relates the organisation's processes and their interactions with the requirements of ISO 9001:2008.

3. Control of documents

All documents that affect quality and form a part of the Quality Management System are controlled by procedures, which allow for:

a) Approval for issue prior to use.

b) Review and updating, including re-approval where required.

c) Current version being identified.

d) Availability of required documents at the point of use.

e) Clear identification of documentation.

f) Controlled distribution and knowledge of document origin.

g) Identification, should any obsolete documents be kept.

4. Quality records

Quality records are identified (document index) and retained as evidence of system effectiveness or product conformity. The type of quality records retained are identified within the Administration procedure OP03/1, the individual documents concerned are listed within a master document index.

|ISSUE: |I |SECTION: 4.0 |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 3 |

|DATE: |SEPTEMBER 2016 | |

5. MANAGEMENT RESPONSIBILITY

5.1 Management Commitment

The management of Avocet Aviation Limited are committed to the continued and improving effectiveness of the QMS. This is achieved through:

a) Communication of the organisation's quality policy. Periodic visits to customers to extract feedback along with the undertaking of customer feedback surveys. Avocet Aviation Limited undertakes in-house and external training as required, to understand regulatory requirements and its own procedures and practices.

b) Establishing and reviewing Avocet Aviation Limited quality policy.

c) Establishing and reviewing quality objectives.

d) Conducting quality system reviews at least once per year

e) Providing adequate resources to complete the required activities.

5.2 Customer Focus

Management at Avocet Aviation Limited work closely with customers to define and clarify customer needs and determine suitable review periods to ensure the customer's requirements are fulfilled. Additionally, at least once annually detailed customer perception surveys are undertaken, analysed and agreed actions implemented to improve customer service.

5.3 Quality Policy

Management at Avocet Aviation Limited have defined its policy with regard to quality and:

a) Ensure that it is appropriate to the purpose of the organisation.

b) Ensure that it embraces the need to meet the requirements of ISO 9001:2008.

c) Ensure it is prominently displayed within the company.

d) Review its accuracy on a periodic basis (via management review).

5.4 Planning

1. Quality objectives are established which encompass major areas of company activity and the Quality Management System. It is the intention of Avocet Aviation Limited to use “SMART” specific, measurable, achievable, realistic and timely objectives, wherever possible.

|ISSUE: |I |SECTION: 5.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 3 |

|DATE: |SEPTEMBER 2016 | |

2. The management of Avocet Aviation Limited review and set quality objectives and:

a) Consider how objectives are to be met by the QMS and whether the QMS needs amendment.

b) Ensure the objectives are congruent with the QMS requirements (specified 4.1).

c) Ensure changes to the QMS do not deviate from ISO 9001:2008 or meeting the Quality objectives set.

5.5 Responsibility, Authority and Communication

1. Avocet Aviation Limited maintains an organisation chart and job descriptions, which identify all positions, employed and associated key responsibilities.

2. Management Representative

The Quality Management Representative (QMR) is the appointed managerial representative for quality and has the support of the Managing Director and the organisation to ensure:

a) The processes of the QMS are established, implemented and maintained.

b) That the performance of the QMS and the need to improve is brought to the attention of the Managing Director and senior management team.

c) That customer requirements are understood and communicated well throughout the organisation.

d) That the QMS is a member of Avocet’s own management team.

3. Internal communications

Management have defined an organisation chart, which denotes lines of communication and functional reporting. Communication regarding the effectiveness of the QMS takes place via circulation of the management review minutes.

|ISSUE: |I |SECTION: 5.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 3 |

|DATE: |SEPTEMBER 2016 | |

5.6 Management Review

1. General

The management team of Avocet Aviation Limited are responsible for undertaking a thorough review of the QMS at least annually. These Quality system reviews are:

a) Planned events.

b) Opportunity to make assessments for improvement action.

c) Opportunity to evaluate the need for changes to the QMS.

d) Opportunity to review and assess results and consider changes to the quality policy and objectives set.

Minutes of Quality system reviews are maintained and circulated:

2. Review Input

The agendas for management review include (as appropriate):-

a) Results of audits.

b) Customer feedback.

c) Process performance and part non-conformity issues.

d) Preventive and corrective action and status.

e) The need to review and action meeting minutes from previous quality system meetings.

f) Planned changes that could affect the QMS.

g) Recommendations for improvement.

3. Review Output

Output from the management review meetings should include decisions and actions relating to:

a) Improvement of the QMS and its processes.

b) Improvement of parts and service, related to customer requirements.

c) Any changes to resources that need to be effected.

|ISSUE: |I |SECTION: 5.0 |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 3 |

|DATE: |SEPTEMBER 2016 | |

6. RESOURCE MANAGEMENT

1. Provision of Resources

Throughout the QMS the organisation has defined the resources necessary to fulfil customer and company requirements. This is defined in the form of the organisation chart, job descriptions and interface procedures. Where any specific and specially trained resources are required:

a) Implement and maintain the quality management system.

b) Continually improve the effectiveness of the QMS.

c) Enhance customer satisfaction by meeting customer objectives.

2. Human Resources

1. The organisation undertakes annual appraisals and assessments of training needs and competencies in order to ensure that staff are competent and have the desired skills to carry out a given role, particularly work affecting ‘conformity of the product or service’.

2. Competence, awareness and training

a) Competency needs for those performing work affecting quality are defined on the tailored assessment part of the appraisal forms.

b) Training is provided where necessary to achieve desired skills or levels of competence.

c) Once training takes place the effectiveness of the training in light of meeting any training objective is reviewed.

d) It is the responsibility of each department head to ensure employees are aware of the relevance and importance of their activities and how they contribute to achieving the quality objectives.

e) Records of training reviews, appraisals and objectives are maintained.

3. Infrastructure

It is the responsibility of the management of Avocet Aviation Limited to provide and maintain the infrastructure it needs to achieve the conformity of parts and service, including (as applicable):

a) Buildings, workspace and associated utilities.

b) Process equipment, hardware and software

c) Supporting services (e.g. logistics, transport, information systems etc).

|ISSUE: |I |SECTION: 6.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 2 |

|DATE: |SEPTEMBER 2016 | |

4. Work Environment

The organisation carries out an annual assessment of sample work environments to ensure that the facilities provided are effective in meeting the needs that part and service conformity dictates. These work environment assessments incorporate noise, temperature, humidity, lighting, weather etc and also double up as risk assessments to meet health and safety at work requirements. A procedure OP03/1 Administration Procedure – Work and Risk Assessments is written to enhance the control of this process.

|ISSUE: |I |SECTION: 6.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 2 |

|DATE: |SEPTEMBER 2016 | |

7. PRODUCT REALISATION

1. Planning of Product/Service Realisation

At contract review (taking the enquiry or order) the standards required by the customer shall be established. Additionally:

a) The agreement of quality objectives/requirements shall be stated on the order acknowledgement despatched to the customer as well as inclusion on the Avocet certificate of conformance.

b) Where there is a need to deviate from the agreed quality requirements, documents, processes and resources the customer shall be consulted in all cases and documentation revised appropriately.

c) Specific testing, verification or product inspection requirements will be identified on order documentation or transferred to a purchase order for a supplier to undertake (e.g. bench testing, JAA Form One release issued etc..).

d) Records required to provide evidence of product conformance shall be retained in line with document control/quality records procedures.

2. Customer Related Processes

1. Determination of requirements relating to the product

On receipt of an opportunity, an enquiry, and an order to supply, Avocet Aviation will determine:

a) The requirements specified by the customer, including those for release paperwork, modification status, freight/delivery requirements, etc. (as applicable).

b) The requirements not specified by the customer but necessary for specified or known use.

c) Obligation related to the product, including statutory and regulatory requirements (e.g. hazardous packaging requirements, data sheets, release paperwork, supporting alternate parts documentation, etc).

d) Post delivery requirements (e.g. warranty, core returns, recycling obligations, disposal obligations etc).

e) Other relevant requirements it may need to comply with in respect to the parts/products supplied.

|ISSUE: |I |SECTION: 7.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 5 |

|DATE: |SEPTEMBER 2016 | |

2. Review of requirements relating to the product

Before Avocet Aviation commit to supply a customer, the requirements will be reviewed to determine:

a) If supply requirements have been defined?

b) Have any changed requirements been confirmed with the client before acceptance?

c) Have any differences between e.g. quote and tender, been resolved?

d) That Avocet Aviation is capable of meeting the order/contract requirements?

e) That the results of such a review have been recorded, where required, or resultant quality requirements detailed appropriately.

f) That requirement changes have been communicated to all relevant personnel.

3. Customer communication

Avocet Aviation has documented procedures in place to ensure all requirements are adequately defined and relevant responsibilities are clear. Additionally, the QMS incorporates procedures for periodic customer feedback in the form of key customer surveys.

3. Design and Development

Exclusion: As a reseller and stockist of Aviation parts, Avocet Aviation undertakes no design and development activity, but procures catalogue specified parts only. Therefore the design and development requirements of ISO 9001:2008 are not applicable.

|ISSUE: |I |SECTION: 7.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 5 |

|DATE: |SEPTEMBER 2016 | |

4. Purchasing Control

1. Purchasing control

Avocet Aviation has established processes that have been documented in the form of flowchart procedures to ensure that purchased parts conform to specified purchase requirements. Outsourced processes are fundamentally controlled by airworthiness certification from a supplier qualified for that product or service. The type and extent of control differs relative to the value of purchase and most importantly the specified quality requirements of the customer. Avocet Aviation select and continue to use suppliers based on their ability to supply in accordance with the specified purchasing requirements. Supplier performance forms a part of non-conformance records, internal audit and subsequently, management review.

2. Purchasing information

All products or services purchased by Avocet Aviation Limited, which can impact quality are documented and raised on a purchase order form. Where appropriate such orders will detail (as applicable):

a) Requirements of specification (e.g. Mod status, etc.).

b) Release paperwork required (certification requirement).

c) Requirements for qualification of parts or personnel involved (where applicable).

d) Quality Management System requirements (where applicable).

All orders are reviewed for adequacy before release and where acceptable are signed appropriately.

3. Verification of purchased products

All products to be supplied to customers are subject to goods receipt inspection. Where it is felt necessary, agreement may be reached with a supplier to inspect goods on the supplier premises. Where appropriate the methods of verification are defined on the purchase order.

|ISSUE: |I |SECTION: 7.0 |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 5 |

|DATE: |SEPTEMBER 2016 | |

5. (Production – N/A) Service Provision

1. Control of service provision

Avocet Aviation purchase stock and re-sell aviation parts under controlled conditions. Controlled conditions shall include (as applicable):

a) The provision of information that describes the product characteristics (e.g. Mod status, shelf life, source etc.).

b) The availability of work instructions (where required and/or supplied by the manufacturer/source).

c) The use of suitable packaging, preservation, labelling, as applicable).

d) The availability/use of measuring/monitoring devices (N/A usually).

e) The implementation of monitoring and measurement to improve product conformance (e.g. Shelf life).

f) The implementation of release approval, and pre delivery activities (e.g. inspection, hazardous material labelling, etc).

2. Validation of processes for service provision

Avocet Aviation validates processes for service provision through inspection, non-conformance management & monitoring & review of supplier discrepancies. Occasionally, there is the need to use processes where deficiencies may only become apparent after the product is in use. Validation shall demonstrate the ability of these processes to achieve planned results, arrangements for such validation may include:

a) Criteria for review and approval of the process.

b) Approval of the personnel (e.g. appraisal & inspection approval).

c) Use of specific methods and procedures.

d) Requirements for process/personnel records.

e) Revalidation (e.g. via non-conformance records and internal audits).

3. Identification and traceability

Avocet Aviation Limited is involved in the purchasing, stocking and re-selling of aviation parts and equipment. Identification of parts and status is achieved via; part labels, goods received notes, source documentation, release notes etc. as applicable.

|ISSUE: |I |SECTION: 7.0 |

|AUTHORISATION: |G. STAINES |PAGE 4 OF 5 |

|DATE: |SEPTEMBER 2016 | |

4. Customer property

Avocet Aviation exercises care with customer property whilst it is under the organisation's control. Wherever possible or required by the client customer property will be identified, verified and protected against loss or damage. Customer property may include parts, consumables, personal data or intellectual property. If any customer property is lost, damaged or otherwise found to be unsuitable for use, this shall be reported to the customer appropriately and monitored via the non-conformance process, as applicable.

5. Preservation of product

Product shall be preserved, wherever necessary to protect and prevent non-conformance. Preservation shall include: lubrication, cellophane wrapping, packaging identification and appropriate storage.

6. Control of monitoring & measurement equipment

Exclusion: Currently Monitoring, Measuring and Test Equipment are not required by the company and therefore this requirement of the standard is deemed to be not applicable. Additionally the company does not use any software that requires test or validation. This situation is reviewed as a part of the contract review process, Management Review and Internal Audit process for any subsequent change to this situation.

|SSUE: |I |SECTION: 7.0 |

|AUTHORISATION: |G. STAINES |PAGE 5 OF 5 |

|DATE: |SEPTEMBER 2016 | |

8. MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 General

Avocet Aviation Limited plan and implement various methods of monitoring, measurement, analysis to improve processes to demonstrate that:

a) Parts conform to specified requirements.

b) The Quality Management System is effective and practices are in compliance with the QMS defined.

c) Efforts are in place to continually improve the effectiveness of the Quality Management System (QMS).

8.2 Monitoring and Measurement

1. Customer satisfaction

It is the intention of Avocet Aviation Limited to measure customer satisfaction using a sample list of agreed customers and undertaking a survey once per year, either internally or through a contracted organisation. The survey methodology is to be based on quantative ratings of Avocet' performance versus the best of its competitors. The questions asked will be based upon the interactions between our two organisations. The results will be reported at a customer and contact(s) level. It is one of the Avocet company objectives to demonstrate actions taken based upon the survey results to its third party assessment body. The sales director will maintain overall responsibility for this process.

2. Internal audit

Avocet Aviation shall conduct audits at planned intervals to determine if the quality management system:

a) Conforms to planned arrangements, the requirements of ISO 9001:2008 and the QMS requirements established by Avocet Aviation.

b) Is effectively implemented and maintained.

An audit programme will be maintained, with due regard to the status and importance of specific processes, along with previous results. An audit procedure has been established to determine the methods used. Auditors shall be trained and be independent to the function being audited. Personnel responsible for the area being audited ensure that actions are taken without undue delay to eliminate detected non-compliances and their causes re-occurring. Follow-up activities include verification (where applicable) of the implementation of corrective & preventive actions taken and the reporting of verification results (via an effectiveness review form).

|ISSUE: |I |SECTION: 8.0 |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 4 |

|DATE: |SEPTEMBER 2016 | |

3. Monitoring and measurement of processes

Avocet Aviation has implemented suitable methods for monitoring and, where applicable, measurement of the Quality Management System processes. These methods demonstrate the ability of given processes to achieve planned results. When planned results are not achieved, corrective action is taken, (and effectiveness reviewed) as appropriate, to ensure conformity of the service given to customers and the meeting of our promises.

4. Monitoring of product

Avocet Aviation monitors and measures, where applicable, the characteristics of its products to verify that customer requirements are being met. Only named and approved stamp holders are authorised to release product. Evidence of conformity with the acceptance criteria defined is maintained via completed certificates of conformity, release notes and non-conformance monitoring. Parts release from the warehouse will not proceed until the planned arrangements have been met, or a concession is agreed via the non-conformance reporting system where appropriate. This may involve where necessary approval by the customer.

8.3 Control of Non-Conforming Product

Avocet Aviation have implemented a non-conformance procedure to ensure that parts which do not conform to customer requirements are identified (by location, non-conformance logging, hold label, note on the computer system, etc) to prevent its inadvertent use or delivery. The non-conformance process defined, deals with non-conforming parts in one or more of the following ways:

a) By taking action to eliminate the detected non-conformity

b) By authorising its despatch, under a concession by the customer e.g. Shelf life expired, sale subject to inspection or bench test etc.

c) By taking action to preclude its original/intended use or application.

d) Corrective action taken is appropriate to the effects of the non-conformity when non-conforming product is detected after delivery or use has started

Records of the nature of non-conformities and any subsequent actions taken, including concessions obtained, shall be maintained in the form of non-conformance logs and release notes, also order acknowledgements and supporting documentation as applicable. Where non-conforming product is re-paired it shall be subject to re-verification to demonstrate conformity to the requirements and new release note raised. When non-conforming product is detected after delivery or installation, Avocet will take action appropriate to the effects, or potential effects of the non-conformity.

|ISSUE: |I |SECTION: 8.0 |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 4 |

|DATE: |SEPTEMBER 2016 | |

8.4 Analysis of Data

Avocet Aviation Limited shall determine, collect and analyse appropriate data to demonstrate the suitability and effectiveness of the Quality Management System and to evaluate where continual improvement of the effectiveness of the quality management system can be made. This shall include data, which shall provide information relating to:

a) Customer satisfaction.

b) Conformity of parts and service.

c) Characteristics and trends of our business processes including opportunities for preventive action.

d) Suppliers (where practicable).

8.5 Improvement

1. Continual improvement

Avocet Aviation will seek to continually improve the effectiveness of the Quality Management System, wherever economical to do so. Continual improvement shall be implemented from the results of, or through the use of; the quality policy, quality objectives, audit results, analysis of business processes, and customer data, corrective and preventive actions and management review.

2. Corrective action

Avocet Aviation will take action to eliminate the cause of non-conformities in order to prevent recurrence. Corrective actions will be appropriate to the effects of the non-conformities encountered. Documented procedures are established, which define requirements for:

a) Reviewing non-conformities.

b) Determining the causes of non-conformities.

c) Evaluating the need for action to ensure that non-conformities do not recur.

d) Determining and implementing the action needed.

e) Providing records of the results of action taken.

f) Review of the effectiveness of corrective actions taken.

3. Preventive action

Avocet Aviation have systems, personnel and procedures in place to determine action to eliminate the causes of non-conformities and potential non-conformities in order to prevent their occurrence or

re-occurrence. Preventive actions implemented are appropriate to the effects of the potential problems.

|ISSUE: |I |SECTION: 8.0 |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 4 |

|DATE: |SEPTEMBER 2016 | |

Documented procedures are maintained which define the requirements for:

a) Determining potential non-conformities and their causes.

b) Evaluating the need for action to prevent occurrence of non-conformities.

c) Determining and implementing action needed.

d) Records of results of actions taken.

e) Review of the effectiveness of preventive actions taken.

|ISSUE: |I |SECTION: 8.0 |

|AUTHORISATION: |G. STAINES |PAGE 4 OF 4 |

|DATE: |SEPTEMBER 2016 | |

APPENDICES

APPENDIX A

ORGANISATION STRUCTURE

KEY

QSM - Quality System Manager.

* - Contract trained lead systems auditor.

- Functional reporting on sales issues.

- Functional reporting on quality matters.

Note: Whilst the above organisation structure seeks to determine reporting routes, Avocet Aviation Limited is small enough to take a one team approach to the business, so practically lines of authority may from time to time become merged.

|ISSUE: |I |APPENDIX: A |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 1 |

|DATE: |SEPTEMBER 2016 | |

APPENDIX B

LIST OF PERSONNEL WITH JOB DESCRIPTIONS

1. Quality Representative.

2. Sales Director.

3. Warehouse Manager.

3.1 Warehouse Operative

4. Sales Executive.

5. Administrator.

6. General Manager

7.0 Rotable Controller

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 8 |

|DATE: |SEPTEMBER 2016 | |

1.0 QUALITY SYSTEM MANAGER DEPT: SALES

(QUALITY REPRESENTATIVE FOR ISO 9001:2008)

OVERALL PURPOSE OF JOB

To assist with the implementation of the company Quality Policy

To implement quality assurance procedures in accordance with ISO 9001:2008.

To oversee and maintain the quality system documentation.

To oversee the quality control function at the company.

To develop the quality assurance function at the company.

To liaise with customers and specialists on quality matters.

To maintain the suitability and effectiveness of the quality system

MAIN ACTIVITIES/ DUTIES

To ensure quality checks are carried out in accordance with the laid down procedures.

To collate and analyse quality data and inform relevant personnel of current quality.

To implement the necessary action required to maintain and improve quality.

To exercise the right of inspection and authorising the acceptance and rejection of non-

conforming material at any stage of storage and process.

To maintain the quality system in accordance with the requirement of ISO 9001:2008

To carry out internal quality audits as detailed in the quality manual.

To motivate all staff to implement laid down procedures.

SALES

To process customers enquiries and orders.

To source and purchase on customers behalf.

To progress customers orders.

MANAGING DIRECTOR

To oversee and maintain efficient operation of all departments.

To manage stock levels for distribution lines.

To give good customer service to new and existing clients.

To help set sales targets.

To work by company procedures.

To prepare and oversee business proposals

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 8 |

|DATE: |SEPTEMBER 2016 | |

2.0 SALES DIRECTOR DEPT: SALES

OVERALL PURPOSE OF JOB

To maintain regular contact with client base.

To explore new/potential markets and develop new clients.

To maintain a professional company image and be courteous to new / existing customers either by telephone or email.

To entertain clients.

To meet monthly sales targets.

MAIN ACTIVITIES/ DUTIES

SALES

To process customers enquiries and orders.

To source and purchase on customers behalf.

To progress customers orders.

SALES DIRECTOR

To explore new/ potential markets.

To prospect new clients.

To maintain regular contact with client base.

To head Sales Meetings.

To help set sales targets.

To make sales trips and monitor development of results.

To plan and attend exhibitions.

To entertain clients.

To prepare business proposals.

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 8 |

|DATE: |SEPTEMBER 2016 | |

3.0 WAREHOUSE MANAGER DEPT: WAREHOUSE

OVERALL PURPOSE OF JOB

To ensure smooth running of all warehouse functions.

To work to company procedures.

MAIN ACTIVITIES/ DUTIES

To ensure goods / paper work received are correctly inspected and supplied in accordance with originators request.

To despatch / collect goods as per request of sales staff.

To ensure goods are packaged correctly for despatch eliminating the possibility of damage to parts in transit.

To liaise with shippers / couriers to ensure correct despatch of customers orders.

To liaise with shippers / couriers to get best possible freight prices.

To maintain warehouse records.

To carry out periodic stock checks

First Aid Officer.

3.1 WAREHOUSE OPERATIVE

OVERALL PURPOSE OF JOB

To support the running of all warehouse functions.

To work to company procedures.

MAIN ACTIVITIES/ DUTIES

To ensure goods / paper work received are correctly inspected and supplied in accordance with originators request.

To despatch / collect goods as per request of sales staff.

To ensure goods are packaged correctly for despatch eliminating the possibility of damage to parts in transit.

To liaise with shippers / couriers to ensure correct despatch of customers orders.

To maintain warehouse records.

To carry out periodic stock checks

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 4 OF 8 |

|DATE: |SEPTEMBER 2016 | |

4.0 SALES EXECUTIVE DEPT: SALES

OVERALL PURPOSE OF JOB

To develop new clients.

To give good customer service to new and existing clients.

To maintain a professional company image and be courteous to new/ existing customers either by telephone or email.

To work to company procedures.

MAIN ACTIVITIES/ DUTIES

To maintain regular contact with client base.

To prospect new clients.

To process customers enquiries and orders.

To purchase and source on customers behalf.

To progress customers orders

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 5 OF 8 |

|DATE: |SEPTEMBER 2016 | |

5.0 ADMINISTRATOR DEPT: ADMINISTRATION

OVERALL PURPOSE OF JOB

To ensure smooth running of company administration.

To maintain good company records.

To support Sales Department

To support Accounts Department

To support Warehouse Department.

To maintain a professional image and be courteous to customers and visitors.

To work to company procedures.

MAIN ACTIVITIES/ DUTIES

To maintain the company "Accounts Day Ledger".

To enter all sales / purchase invoices onto computer.

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 6 OF 8 |

|DATE: |SEPTEMBER 2016 | |

6.0 GENERAL MANAGER DEPT: SALES

OVERALL PURPOSE OF JOB

To develop new clients.

To give good customer service to new and existing clients.

To maintain a professional company image and be courteous to new/ existing customers either by telephone or email.

To meet monthly sales targets.

To work to company procedures.

To liaise between all departments and directors

MAIN ACTIVITIES/ DUTIES

To oversee and maintain efficient operation of all departments.

To maintain regular contact with client base.

To prospect new clients.

To process customers enquiries and orders.

To purchase and source on customers behalf.

To progress customer orders

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 7 OF 8 |

|DATE: |SEPTEMBER 2016 | |

7.0 ROTABLE CONTROLLER DEPT: SALES

OVERALL PURPOSE OF JOB

To control the movement of Rotable components within the company and at repair.

To give good customer service to new and existing clients.

To maintain a professional company image and be courteous to new / existing customers either by telephone or email.

To work to company procedures.

MAIN ACTIVITIES/ DUTIES

To maintain regular contact with repair facilities to obtain most competitive rates.

To process customer repair units, Avocet stock repairs and exchange core returns.

To progress customer’s repair orders

| | | |

| | | |

| | | |

|ISSUE: |I |APPENDIX: B |

|AUTHORISATION: |G. STAINES |PAGE 8 OF 8 |

|DATE: |SEPTEMBER 2016 | |

APPENDIX C

LIST OF OPERATING PROCEDURES

|OP NUMBERS |DESCRIPTION |

|OP01/1 |Warehouse procedures (goods in). |

|OP01/2 |Warehouse procedures (goods out). |

|OP02 |Sales procedures (includes sourcing and purchasing). |

|OP03/1 |Administration procedures (document control). |

|OP03/2 |Administration procedures (Work & Risk assessments). |

| OP04/1 |Quality procedures (management review). |

|OP04/2 |Quality procedures (non-conformance and corrective action). |

|OP04/3 |Quality procedures (internal audits). |

|OP04/4 |Quality procedures (training reviews and appraisals). |

|OP04/5 |Quality procedures (supplier approval and monitoring). |

| | |

|ISSUE: |I |APPENDIX: C |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 1 |

|DATE: |SEPTEMBER 2016 | |

APPENDIX D

QUALITY MANAGEMENT SYSTEM CROSS REFERENCE MATRIX ISO 9001:2008 TO COMPANY PROCEDURES

|ISO 9001:2008 |AVOCET QUALITY POLICY MANUAL |AVOCET COMPANY PROCEDURES |OTHER |

|4.0 |4.0 | |Quality Policy Manual |

|4.1(a) |4.1.1 |All Procedures |QPM Appendix C |

|4.1(b) |4.1.2 |All Procedures | |

|4.1(c) |4.1.3 |OP04/1 |Audit reports |

| | | |Mgt Review Minutes |

|4.1(d) |4.1.4 |OP04/1 – OP04/5 | |

|4.1(e) |4.1.5 |OP04/1, OP04/2, OP04/3 | |

|4.1(f) |4.1.6 |OP04/1, OP04/2 |QPM 8.2.1 |

|4.2.1 |4.2.1 (a to e) |OP04/1 |QPM 3.0 |

|4.2.2 |4.2.2 (a to c) |- |Quality Policy Manual |

|4.2.3 |4.2.3 (a to g) |OP03/1 |Document Index |

|4.2.4 |4.2.4 |OP03/1 |Quality Document Index |

|5.1 |5.1 (a to e) |OP04/1 – OP04/5 |Mgt Review Minutes QPM section |

| | | |3.0 |

|5.2 |5.2 |OP04/1 – OP04/5 |QPM 3.0 |

|5.3 |5.3 (a to e) |OP04/1 |QPM 3.0 |

| | | |Mgt Review Minutes |

|5.4.1 |5.4.1 |OP04/1 |QPM 5.4.1 & Section 3.0 |

|5.4.2 |5.4.2 (a to c) |OP04/1 |Mgt Review Minutes |

|5.5.1 |5.5.1 |- |QPM 5.5.1 |

| | | |QPM Appendix A |

|5.5.2 |5.5.2 (a to c) |OP04/1 |Job descriptions |

| | | |Audit Results |

| | | |QPM 8.2.1 |

|5.5.3 |5.5.3 |- |QPM Appendix A |

|5.6.1 |5.6.1 (a to d) |OP04/1 |Mgt Review Minutes |

|5.6.2 |5.6.2 (a to g) |OP04/1 |Mgt Review Minutes |

|5.6.3 |5.6.3 (a to c) |OP04/1 |Mgt Review Minutes |

|6.1 |6.1 (a to c) |OP04/1, OP04/4 |QPM 6.1 & 8.2.1 |

|6.2.1 |6.2.1 |OP04/4 |Appraisal/training review forms &|

| | | |I.L.U.O. charts |

|ISSUE: |I |APPENDIX: D |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 3 |

|DATE: |SEPTEMBER 2016 | |

|ISO 9001:2008 |AVOCET QUALITY POLICY MANUAL |AVOCET COMPANY PROCEDURES |OTHER |

|6.2.2 |6.2.2 (a to e) |OP04/4 |Appraisal/training review forms &|

| | | |records. |

|6.3 |6.3 (a to c) |OP04/4 | |

|6.4 |6.4 |OP03/2 |Checklists for Work Assessments |

|7.1 |7.1 (a to d) |OP02, OP01/1, OP01/2 | |

|7.2.1 |7.2.1 (a to d) |OP02 |Enquiry, order forms, CofC’s etc |

|7.2.2 |7.2.2 (a to f) |OP02 | |

|7.2.3 |7.2.3 |OP02 | |

|7.3.1 |7.3.1 (a to c) |Design N/A | |

|7.3.2 |7.3.2 (a to d) |Design N/A | |

|7.3.3 |7.3.3 (a to d) |Design N/A | |

|7.3.4 |7.3.4 (a to b) |Design N/A | |

|7.3.5 |7.3.5 |Design N/A | |

|7.3.6 |7.3.6 |Design N/A | |

|7.3.7 |7.3.7 |Design N/A | |

|7.4.1 |7.4.1 |OP02 |Purchase orders |

|7.4.2 |7.4.2 |OP02 | |

|7.4.3 |7.4.3 |- |QPM 7.4.3 |

|7.5.1 |7.5.1 (a to f) |OP02, OP01/1, OP01/2 | |

|7.5.2 |7.5.2 (a to c) |OP02, OP01/1, OP01/2 | |

|7.5.3 |7.5.3 |OP02, OP01/1, OP01/2 | |

|7.5.4 |7.5.4 |- | |

|7.5.5 |7.5.5 |OP01/1, OP01/2 | |

|7.6 |7.6 (a to f) |- | |

|8.1 |8.1 (a to c) |OP04/1, OP04/2, OP04/3 |Non conformance records QPM 8.2.1|

|8.2.1 |8.2.1 |- |Customer Survey Results |

|8.2.2 |8.2.2 (a to b) |OP04/3 |Audit Reports |

|8.2.3 |8.2.3 |OP04/1 – OP04/5 | |

|8.2.4 |8.2.4 |OP01/1, OP04/1, OP04/2 | |

|ISSUE: |I |APPENDIX: D |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 3 |

|DATE: |SEPTEMBER 2016 | |

|ISO 9001:2008 |AVOCET QUALITY POLICY MANUAL |AVOCET COMPANY PROCEDURES |OTHER |

|8.3 |8.3 (a to c) |OP04/1, OP04/2 |NC Reports + Mgt Review minutes |

|8.4 |8.4 (a to d) |OP04/1 |NC Reports, CS Surveys |

|8.5.1 |8.5.1 |OP04/1 |Mgt Review Minutes |

|8.5.2 |8.5.2 |OP04/1 – OP04/3 |NC + Audit Reports |

|8.5.3 |8.5.3 |OP04/1 – OP04/3 |NC + Audit Reports |

|ISSUE: |I |APPENDIX: D |

|AUTHORISATION: |G. STAINES |PAGE 3 OF 3 |

|DATE: |SEPTEMBER 2016 | |

APPENDIX E – WAREHOUSE FLOORPLAN GROUNDFLOOR

|A = Unserviceable parts. |B = Serviceable parts with full certification. |

|C = Serviceable surplus Rotable parts. |D = Consumable surplus parts. |

|E = Bulk Racks (Above Consumable racks) |F = Tyre Rack |

| | |

|ISSUE: |I |APPENDIX: E |

|AUTHORISATION: |G. STAINES |PAGE 1 OF 2 |

|DATE: |SEPTEMBER 2016 | |

APPENDIX E – WAREHOUSE FLOORPLAN FIRST FLOOR

|A = Unserviceable parts. |B = Serviceable parts with full certification. |

|C = Serviceable surplus Rotable parts. |D = Consumable surplus parts. |

|E = Bulk Racks (Above Consumable racks) |F = Tyre Rack |

|ISSUE: |I |APPENDIX: E |

|AUTHORISATION: |G. STAINES |PAGE 2 OF 2 |

|DATE: |SEPTEMBER 2016 | |

-----------------------

SEQUENCE & INTERACTION OF KEY BUSINESS PROCESSES AT AVOCET AVIATION

Yes

Yes

Salesperson raises despatch paper work

2 Serviceable

Goods

Received?

Item for customer repair?

Returned Core or Item for repair?

No

1.Customer Enquiry for stock part?

Customer Enquiry for non-stock item/part/s

No

No

No

Yes

Failed unit returned for credit

Inspected goods okay to Purchase order?

Complete NC Log/ Customer Complaint Log?

Yes

Item/s picked from stores

Source Part or repair services at req’d spec.

No

Yes

Update Supplier record if applicable.

Req’d for customer despatch?

Quote at best price

Item/s packaged & despatched

Yes

No

Item processed into stock.

Quarantine & await disposition instruction

Yes

Order Received for stock item?

No

Raise P/O for quoted item.

Order Received for non stock item?

KEY

1. = Start of process for Sales

2. = Start of process for warehouse

Yes

Follow up customer to gain order.

Track item/s until received.

No

SEQUENCE & INTERACTION OF KEY QMS SUPPORT PROCESSES AT AVOCET AVIATION

Performance Monitoring

Resource Management

Setting Objectives

Business Planning

Implementation & assessment of Corrective & Preventive action applied to business processes

Internal Audit

Business Objectives

Performance Management

Measurement to business plan & objectives

Quality Objectives

Risk, Work & Environment assessments

MANAGING DIRECTOR

(QSM)

SALES DIRECTOR

GENERAL MANAGER

ROTABLE CONTROLLER

SALES EXECUTIVE

ADMINISTRATOR

WAREHOUSE MANAGER

WAREHOUSE OPERATIVE

QUALITY AUDITOR*

HAZARD CUPBOARD

QUERIES / GOODS IN

COLLECTIONS RACK

CORES IN

STORES MANGER DESK

GROUND FLOOR

SCALES

COPIER

BOX STORE

TOOL CUPBOARD

PACKING BENCH

CUSTOMER RACKS

BOX STORE

U/S PARTS

U/S PARTS

UNSERVICEABLE PARTS

SV WITH FULL CERTS

A

SERVICEABLE WITH FULL CERTIFICATION

QUARANTINE AREA

SERVICEABLE WITH FULL CERTIFICATION

SV WITH FULL CERTS

C

SURPLUS ROTABLE PARTS

SERVICEABLE WITH FULL CERTIFICATION

SV WITH FULL CERTS

SURPLUS ROTABLE PARTS

SERVICEABLE WITH FULL CERTIFICATION

SV WITH FULL CERTS

SV WITH FULL CERTS

SERVICEABLE WITH FULL CERTIFICATION

SERVICEABLE WITH FULL CERTIFICATION

SERVICEABLE WITH FULL CERTIFICATION

B

SERVICEABLE WITH FULL CERTIFICATION

SERVICEABLE WITH FULL CERTIFICATION

PART OF SALES OFFICE

SV WITH FULL CERTS

SV WITH FULL CERTS

SERVICEABLE WITH FULL CERTIFICATION

SV WITH FULL CERTS

SERVICEABLE WITH FULL CERTIFICATION

TYRE RACK

TYRE RACK

TYRE RACK

FIRST FLOOR

CONSUMABLE SURPLUS

COMMERCIAL STORAGE AREA

CONSUMABLE SURPLUS

ARCHIVE RACKS

CUPBOARD

CONSUMABLE SURPLUS

ARCHIVE RACKS

WORK BENCH

CONSUMABLE SURPLUS

ARCHIVE RACKS

CONSUMABLE SURPLUS

ARCHIVE RACKS

CONSUMABLE SURPLUS

D

CONSUMABLE SURPLUS

CONSUMABLE SURPLUS

CONSUMABLE SURPLUS

CONSUMABLE SURPLUS

E

CONSUMABLE SURPLUS

CONSUMABLE SURPLUS

BOARD ROOM

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