SNAPWA



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JOB OPENING

Effective May 16, 2014

SNAP is seeking a qualified individual for an Administrative Operations Coordinator position, to work in SNAP’s Mission Support Core Area. This position is full time, (30 hours) regular and open to all qualified individuals. Job Description is attached.

Interested applicants should submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave., Spokane, WA 99224. All applications must be at the SNAP Human Resources office by 4pm May 23, 2014 in order to be considered. SNAP employment applications are available at 3102 W. Ft George Wright, Spokane, WA 99224 or online at .

Starting salary for this position is $16.10 per hour

SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.

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EVERYBODY’S JOB DESCRIPTION

For all job applicants, please read before applying.

WHO WE ARE:

SNAP is Spokane County’s Community Action Agency. We are a donor-supported agency providing opportunities at the neighborhood level to help people reach their full potential. We strive to provide the best customer service to everyone we encounter and be ambassadors of our mission. We require all of our staff members to fulfill these commitments and want all potential employees to be aware of them prior to applying for a position with SNAP.

Our employees deserve the best co-workers possible.

WE HIRE PEOPLE WHO…..

ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES

Mission: Connecting and providing access to resources which create opportunities, with dignity, for low income people.

Vision: Creating opportunities for people to strive towards their full potential.

Values: Community, respect and justice.

These statements apply not only to the people we serve but to our co-workers and partners and we serve as ambassadors of these statements regardless of where we are and who we are interacting with.

SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY

We believe each person is unique and should be evaluated only by individual ability and merit of achievement. We will not hire or retain anyone who practices or permits prejudice, harassment or discrimination against people because of their race or color, national origin, age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran service status.

COMMIT TO QUALITY WORK AND EXCELLENT SERVICE

We value the people we serve and strive to meet their needs. We work collaboratively with other employees and partners. We eagerly seek ways to improve our work, both in quality and quantity. We maintain the confidentiality of those we serve at all times.

SHOW BELIEF IN TEAMWORK

We demonstrate teamwork by speaking positively about our co-workers, other programs and SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and support and help others in their work. We believe in being generous with compliments and “thank you’s”, and solving problems by focusing on the mission, vision and values.

YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.

If you feel comfortable that you fit the above requirements, please initial this document below and return it with your employment application.

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SNAP

JOB DESCRIPTION

Position Title: Administrative Operations Coordinator

Core Area: Mission Support

Department: Administration

Reports to: Director of Mission Support Services

FLSA Status: Non-Exempt

Grade: 8

EEO Class: 2 (Professional)

Time Classification: Full Time / Reg

Position Summary: The Administrative Operation Coordinator position is a multi-faceted high demand job providing administrative support for executive leadership staff, SNAP board committees, communications/fundraising team and supervision of Ft. Wright front office staff. Working in a fast paced, priority changing, complex environment, this essential team player will be a skilled, experienced administrative professional and supervisor with excellent organizational and communication skills.

Principle Duties and Responsibilities:

1. As directed, provide executive administrative support for members of the Executive Leadership Team including tasks, such as, assisting with travel arrangements, correspondence, purchasing, filing, meeting/calendar coordination and minute taking.

2. Provide backup coverage for Executive Administrative Liaison in their absence.

3. Provide administrative support for SNAP Board Communication and Fundraising Committee and Planning Committee including preparation of meeting materials recording and transcribing meeting minutes, coordinate all Board and Board Committee meeting room logistics and meals.

4. Serve as liaison between Ft. Wright IT users and SNAP IT support staff.

5. Oversees purchasing of supplies for the Fort Wright office and provide supply ordering support to the Ft. Wright Maintenance and Janitorial team.

6. Supervise Administrative front office reception staff and volunteer reception staff at the Ft. Wright Office including providing coverage and backup for front office reception.

7. Serve as operations coordinator for Fort Wright assisting with office moves, key assignment, mail room and oversight of building storage.

8. Serve as agency point person for both internal and external inquires of Ft. Wright conference rooms. Oversee meeting room calendars, room setup, room rental administration, clean up and collection of any rental fees if applicable.

9. As directed, provide administrative support for the staff communication and fundraising work team including, providing agency wide support for the ordering of business cards and nametags.

10. Provide administrative support and data entry assistance to the Asset Management team.

11. Coordinates repair requests for office machinery.

12. As needed and in consultation with Supervisor and Fiscal Director ensure that funds are receipted, deposits are prepared and petty cash, stamps are disbursed consistent with internal control mandates and fiscal policies.

13. Work with coworkers and volunteers to promote a positive, respectful and productive working environment, while protecting client confidentiality and dignity.

14. Within the context of the stated principle job duties, serve as ambassador of SNAP’s mission and values.

15. Completes assigned projects and performs related duties as needed or situation dictates.

16. Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.

Requirements:

Education and Experience

• Required: AA degree with three years administrative support and two years supervisory experience OR 5 years of administrative experience and two years of supervisory experience.

• Preferred: BA degree with two years administrative support, supervisory and building repair and janitorial experience.

Knowledge, Skills, and Abilities

• Exceptional interpersonal skills with emphasis on effectively working in a team environment with input/direction from multiple interests.

• Ability to remain organized focused and resolved to lessen tensions among shifting and potentially conflicting priorities.

• Self-starter and ability to follow through on tasks begun

• Maintain a sense of humor, compassion and patience.

• Ability to compose accurate, grammatically correct, professional business correspondence.

• Ability to see challenges and opportunities and to self-initiate solutions.

• Capability to maintain records in an organized easily accessible manner.

• Capacity to create, supervise and lead a team of administrative support staff.

• Aptitude to empathize with and advocate for individuals with diverse backgrounds and needs, including those from low-income households

• Ability to maintain confidentiality.

• Must be able to communicate confidently, safely, and effectively with people in crisis situations

• Proficient in computer operations, including word processing, spreadsheet, and database

Training and Certifications

• Valid drivers license, satisfactory driving record, personal vehicle and insurance for Agency business (mileage reimbursed)

Work Environment/Physical Activities:

Work is conducted in an office environment, in a central office location that can be highly stressful at times. Some lifting of office materials, delivers may be required. May deal with difficult people, sometimes in crisis situations. Local travel during periods of inclement weather may be necessary.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Date Last Reviewed/Revised: rev 06/2011 Reviewed/Revised By: Honekamp/Boice

Rev 04/2014 Honekamp/Boice

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