ICM 4.6(2) SR2 Release Notes
c:\jdk1.3.1\bin\jar.exe -xvf c:\icm\web\reporting\help\html\webviewhelp.jar How to Resolve CSCma23632 at DEFINITY ACD Sites ICM 4.6(2) includes an issue (CSCma23632) that can cause Definity PIMs to intermittently report agents as available after call work, thereby causing the Network IVR to send another call. ................
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