JOB DESCRIPTION FOR JOB TITLE:
|Program Manager- Advanced Practice Providers |
|Job Code: 02580 |FLSA Status: Exempt |
|Mgt. Approval: Date: |HR Approval: Date: September 2015 |
|JOB SUMMARY |
|The Advanced Practice Provider (APP) Program Manager provides support and expertise in planning, execution and monitoring of programs, processes and systems for |
|Advanced Practice Providers working in all clinical locations, departments and managing entities across the UW Health system. This includes the assessment, development,|
|implementation and evaluation of programs and systems related to new employee orientation, clinical competencies and mentorship program, as well as other initiatives to|
|enhance the APP program. Collaborates with organizational leadership and staff to develop, analyze and assist with implementation of innovative care models utilizing |
|APPs in a fiscally, operationally and professionally responsible manner. |
| |
|This role works dynamically and collaboratively with the Director of APPs and leadership from administration, clinical operations, finance, human resources, quality, |
|academic departments, APPs and physicians, to evaluate, create, implement and monitor programs related to Advanced Practice Providers. This position uses critical |
|thinking skills to address opportunities for programmatic development and improvement while promoting engagement of stakeholders across multiple disciplines and |
|departments. |
|MAJOR RESPONSIBILITIES |
|Works collaboratively with UW Health leaders and APP Director to assess, design, implement, monitor and evaluate programs for Advanced Practice Providers (APPs) across |
|the UW Health enterprise. |
|Identifies and coordinates programming in a consistent, efficient and resource-conscious way across the hospital, ambulatory practices, academic departments and School |
|of Nursing and PA program. Identify program deliverables and timelines. |
|Collaborates in review of operational and financial analytics related to workforce planning, utilization, recruitment and retention of APPs with Human Resources, APP |
|Director, operational leaders and hiring departments. |
|Collaborates with APP Director, finance, operations and clinical department leadership to develop a system of ongoing review and monitoring of APP financials including |
|cost, productivity, and utilization. |
|Manages the assessment, development, implementation and evaluation of programs and systems related to new employee orientation, clinical competencies and mentorship |
|program. |
|Assists with assessment, development, implementation and evaluation of a common balanced scorecard for APPs across the system utilizing analytics, stakeholder |
|engagement, professional scope of practice and performance management objectives. |
|Collaborates with APP Director, medical, nursing, operations and departmental personnel to develop, analyze and assist with implementation of innovative care models |
|utilizing APPs in a fiscally, operationally and professionally responsible manner. |
|Works with APP Director, professional councils and APPs to develop, implement and evaluate multifaceted programming to facilitate/support peer networking, professional |
|development and learning opportunities for APPs across the UW Health enterprise. |
|Collaborates with APP Director, UW School of Nursing and UW PA Program to design, implement, evaluate and monitor a program to support APP student learners and |
|preceptors including, but not limited to: centralized system for identifying and tracking learners and preceptors within UW Health, educational modules and evaluation |
|tools for students and preceptors, and academic outreach opportunities for APPs to fulfill the UW Health academic mission. |
|Oversees and maintains portfolio of initiatives developed, implemented, evaluated and directed by Office of Advanced Practice Providers. |
|Establishes and maintains effective communications with all stakeholders using communication plans, status reports and media sources tailored to audience. |
|Utilizes project management tools and principles to define and manage project scope, document and monitor timelines and deliverables, resolve risks and barriers. |
|Effectively plans and facilitates meetings of varied participants and topics using standard meeting management tools and techniques (agendas, meeting roles, ground |
|rules, minutes, action items tracking, parking lot, etc). |
|Develops and maintains databases, spreadsheets, charts and data narratives pertinent to programs. |
|Develops succinct and clear written and verbal presentations to multiple audiences including, but not limited to: senior administrators, clinicians, and department and |
|clinic managers. |
|Maintains and contributes current knowledge of latest trends, financial, operational and quality analytics/practices related to APPs. |
|Maintains current knowledge of organizational policies, procedures, governance structures, regulatory requirements and applicable technologies. |
|Develops and maintains professional relationships with stakeholders and continuously seeks to build new relationships. |
|Continuously seeks opportunities for professional growth and development related to position. |
|Actively surveys and facilitates opportunities for participation in grants, research, poster sessions or other scholarly work benefiting UW Health system and APPs. |
|Collaborates with other national academic medical centers, professional databases and quality improvement resources to enhance current APP practice, programs and |
|analytics at UW Health. |
|Appropriately and effectively communicates and delegates tasks/work projects to appropriate staff and supervises their accomplishment. |
|May be asked to attend meetings and serve as designee of Director of APPs in his/her absence, as needed. |
|Adhere and uphold the mission of UW Health and UW Health Service and Performance Standards. |
|Other duties and projects, as assigned |
| |
|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |
|JOB REQUIREMENTS |
|Education |Minimum |Bachelors’ degree in healthcare administration, organizational development, industrial engineering or related |
| | |field required |
| |Preferred |Master’s degree preferred |
| | |Master’s or Doctorate in Nursing or Master’s in Physician Assistant Studies with significant experience in |
| | |program development and management will be considered |
|Work Experience |Minimum |3-5 years’ experience in program planning, development, implementation and evaluation, and project management |
| | |is required |
| |Preferred |3-5 years’ progressive experience in health care industry, academic medical center or large group |
| | |practice/hospital system preferred |
| | |2-3 years of experience in planning, developing, presenting and evaluating program curriculum, content and |
| | |design is required; 5 years preferred |
|Licenses & Certifications |Minimum | |
| |Preferred | |
|Required Skills, Knowledge, and Abilities |Ability to collaborate and interact effectively at all levels with a variety of organizational entities and |
| |personnel across disciplines, clinical departments, inpatient and outpatient settings |
| |Proven ability in managing multiple programs and projects with the ability to use data to make continuous |
| |program improvements and drive decision-making |
| |Ability to translate strategies and goals into the design and implementation of systems and processes |
| |Displays strong analytical skills with the ability to understand, interpret and summarize complex processes, |
| |program and systems |
| |Ability to effectively generate professional, clear, written and verbal presentations appropriate for intended|
| |audience |
| |Displays strong analytical skills with the ability to understand, interpret and summarize complex processes, |
| |program and systems |
| |Ability to effectively generate professional, clear, written and verbal presentations appropriate for intended|
| |audience |
| |Proven customer service skills with ability to work within all levels of the organization and maneuver across |
| |different organizational entities and political environments |
| |Demonstrated ability for self-direction and initiation required |
| |Proficient in MS Office applications required |
| |Ability to travel to attend meetings and conferences. |
| |A valid driver’s license and a reliable, personal vehicle are required |
|AGE SPECIFIC COMPETENCY (Clinical jobs only) |
|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |
|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |
| |Infants (Birth – 11 months) |X |Adolescent (13 – 19 years) |
| |Toddlers (1 – 3 years) |X |Young Adult (20 – 40 years) |
| |Preschool (4 – 5 years) |X |Middle Adult (41 – 65 years) |
| |School Age (6 – 12 years) |X |Older Adult (Over 65 years) |
|JOB FUNCTION |
|Review the employee’s job description and identify each essential function that is performed differently based on the age group of the patient. |
| |
|PHYSICAL REQUIREMENTS |
|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |
|disabilities to perform the essential functions of this position. |
|Physical Demand Level |Occasional |Frequent |Constant |
| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |
|X |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |
| |lifting and/or carrying such articles as dockets, ledgers and small | | | |
| |tools. Although a sedentary job is defined as one, which involves | | | |
| |sitting, a certain amount of walking and standing is often necessary | | | |
| |in carrying out job duties. Jobs are sedentary if walking and | | | |
| |standing are required only occasionally and other sedentary criteria | | | |
| |are met. | | | |
| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |
| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |
| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |
| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |
| | | |controls | |
| |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |
| |lifting/and or carrying objects weighing up to 25 pounds. | | | |
| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |
| |and/or carrying objects weighing up to 50 pounds. | | | |
| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |
| |and/or carrying objects weighing over 50 pounds. | | | |
|List any other physical requirements or bona fide occupational qualifications:| |
Work/Environmental: Moderate noise level consistent with an office environment
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