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;;;;ECONSYS 180504>> GOOD MORNING, WE WILL STARTTHE CONFERENCE DIRECTLY AT10:00.THANK YOU.IF ONE OF THE ATTENDEES CANCONFIRM THAT YOU HEAR THE AUDIOTHAT WOULD BE APPRECIATED.THANK YOU.THANK YOU FOR JOINING THEWEBINAR ON CUSTOMIZED EMPLOYMENTOVERVIEW, SPONSORED BY THEMISSOURI EMPLOYMENT FIRST STATELEADERSHIP TEAM.IT'S A COLLABORATIVE OF THEDEVELOPMENTAL DISABILITIES,BEHAVIORAL HEALTH, REHABSERVICES FOR THE BLIND,VOCATIONAL REHABILITATION ANDWORKFORCE DEVELOPMENT.IN ORDER TO ADVANCE EMPLOYMENTFIRST THE OFFICE OF DISABILITYEMPLOYMENT POLICY CREATED THEEMPLOYMENT FIRST STATELEADERSHIP MENTORING PROGRAM.ONE OF THE OUTCOMES OF THISINITIATIVE IS TECHNICAL SUPPORTWITH BUILDING MISSOURI'SCAPACITY TO PROVIDE CUSTOMIZEDEMPLOYMENT.MY NAME IS DUANE, I AM THEDIRECTOR OF YOUTH TRANSITIONEMPLOYMENT FOR DIVISION OFDEVELOPMENTAL DISABILITY AND IWILL BE YOUR HOST FOR TODAY'SWEBINAR.I'D LIKE TO BEGIN WITH A FEWHOUSEKEEPING ITEMS.FIRST, ALL PARTICIPANTS AREMUTED UPON ENTRY.HOWEVER IT IS SUGGESTED THAT YOUSTILL MUTE YOUR LINE ON YOUR ENDAS WELL.SECONDLY IF YOU ARE USING AHEADSET WITH YOUR COMPUTER DONOT HAVE SOUND YOU MAY NEED TOCHECK THAT YOU ARE CONNECTED TOTHE CORRECT AUDIO SOURCE AS YOURDEFAULT MAY BE SET TO SOMETHINGDIFFERENT THAN YOUR HEADSET.THE INFORMATION THAT'S BEINGREVIEWED TODAY WAS AVAILABLE INTHE REGISTRATION RESOURCE LINKS.IF YOU HAVE NOT FOUND THOSEREGISTRATION RESOURCE LINKSPLEASE POST IN THE CHAT BOX ANDWE WILL ENSURE THAT REGISTRATIONLINK IS SHARED WITH YOU.IN ADDITION WE WILL BE RECORDINGTODAY'S WEBINAR THAT WAY IF YOUWOULD LIKE TO REVIEW IT AGAIN INTHE FUTURE IT WILL BE AVAILABLE.YOU DO HAVE CO-WORKERS WHO ARENOT ABLE TO PARTICIPATE THEARCHIVED LINK WILL BE SENT OUTSO YOU CAN SHARE IT WITH OTHERS.IF YOU DO HAVE QUESTIONSREGARDING CONTENT BEINGPRESENTED WE ASK THAT YOU USETHE Q&A BOX ON THE RIGHT SIDE OFYOUR SCREEN TO POST THOSEQUESTIONS.IF YOU ARE HAVING ISSUES WITHCONNECTIVITY, THINGS SUCH ASSOUND, AUDIO, PLEASE POST THATINFORMATION IN THE CHAT BOX.IN ADDITION IF YOU ARE NEEDINGCLOSED CAPTIONING SERVICE, YOUCAN OPEN THE MULTI-MEDIA VIEWERLOCATED AT THE BOTTOM RIGHT OFYOUR SCREEN AND THE CAPTIONINGSERVICE WILL BE PROVIDED THERE.AT THE COMPLETION OF THISWEBINAR THERE WILL BE A BRIEFSURVEY THAT WILL OPEN IN YOURWINDOW.WE ENCOURAGE TO YOU PLEASECOMPLETE THE SURVEY AS YOURFEEDBACK IS IMPORTANT FOR US ANDWE DO NEED INFORMATION FROM THEFEEDBACK SURVEY IN ORDER TOVERIFY WITH THE OFFICE OFDISABILITY EMPLOYMENT POLICY,THE PARTICIPANT'S OPINIONS OFTODAY'S PRESENTATION.WITH THAT I AM GOING TOINTRODUCE OUR SPEAKER TODAY,MISS JANET STEVEL,Y ASSOCIATESENIOR CONSULTANT AND SUBJECTMATTER EXPERT WITH THEEMPLOYMENT FIRST STATE MENTORINGPROGRAM.WORKING ON CUSTOMIZED EMPLOYMENTINITIATIVES, ENTREPRENEURSHIPBOOT CAMP.AND VARIOUS OTHER PROJECTSAROUND CUSTOMIZED EMPLOYMENT ANDBENEFIT PLANNING.SINCE 1992, JANET HAS OPERATEDWORKABLE SOLUTIONS, CONSULTINGFIRM BASED IN ASHLAND, OREGON,THAT SERVES ON SOCIAL SECURITYTICKET TO WORK PROGRAM.A FORMER SPECIAL EDUCATIONTEACHER AND SPECIALIST, WORKEDON STATE AND NATIONAL TECHNICALASSISTANCE PROJECTS AROUNDEMPLOYMENT AND TRANSITIONSERVICES.JANET IS WELL VERSED IN MICROENTERPRISE AND EXPERT INOPTIMIZING PUBLIC BENEFITS GOACHIEVE EMPLOYMENT GOALS THROUGHSUPPORT.WITH THAT WE'LL TURN IT OVER TOJANET.>> THANK YOU TO THE WHOLE TEAMFOR ORGANIZING THAT WEBINARSERIES.I JUST WANTED TO SAY I'M REALLYEXCITED TO MEET YOU ALL IN JUNE.CUSTOMIZED EMPLOYMENT IS JUST ATOPIC THAT IS NEAR AND DEAR TOMY HEART.LIKE DUANE SAID I'M A FORMERTEACHER AND TRANSITIONSPECIALIST AND WORKED WITH THEJOB DEVELOPER PLACING FOLKS THATWERE -- MY STATE, I LIVE INOREGON.I KNOW WHEN I STARTED DOING THATI WAS EXTREMELY FRUSTRATED.BECAUSE I WAS TRYING AS HARD ASI COULD TO HELP PEOPLE GET JOBSI JUST FELT LIKE I WASN'TGETTING ANYWHERE I FELT LIKETHERE WAS A TON OF PRESSUREBECAUSE ALL MY JOB SEEKERSWANTED THEIR JOBS YESTERDAY.AND I'M TRYING TO DO A GOOD JOBFOR THE REHAB COUNSELORS THATARE REFERRING CLIENTS TO ME JUSTFELT LIKE A LOT OF PRESSURE.WHEN I WENT ABOUT CUSTOMIZEDEMPLOYMENT, I JUST NEEDED ATOOL, SOME GOOD TOOLS THAT WOULDREALLY HELP ME GET PAST THATKNOCKING ON DOORS AND PUTTING INAPPLICATIONS BEING TOLD NO ALLTHE TIME.THIS IS THE FIRST IN THEFIVE-PART SERIES.HERE WE GO.THIS IS THE FIRST IN FIVE-PARTWEBINAR SERIES TODAY WE'RE GOINGTO BE FOCUSING ON JUST OVERVIEWOF CUSTOMIZED EMPLOYMENT ANDTHEN WEBINARS TWO AND THREEWE'RE GOING TO BE TARGETINGDISCOVERY.DISCOVERY IS THE FIRST STEP INCUSTOMIZED EMPLOYMENT, KIND OFTHE ASSESSMENT PIECE OF GETTINGTO KNOW THE PERSON AND GETTINGTO KNOW THEIR IDEAL CONDITIONSOF EMPLOYMENT.THE FOURTH WEBINAR IS GOING TOFOCUS ON CUSTOMIZED JOBDEVELOPMENT AND NEGOTIATION.WE'LL GET INTO SOME STRATEGIESHOW TO APPROACH EMPLOYERS ANDHOW TO NEGOTIATE JOBS FORPEOPLE.THEN AFTER THE FOURTH WEBINAR ISTHE ON SITE TRAINING.ON JUNE 5-7 WILL BE ON-SITETRAINING.THE FIFTH WEBINAR HAPPENS AFTERTHE ON-SITE TRAINING THAT WILLFOCUS ON IMPLEMENTATION WHICHIS, I THINK BY THEN YOU'LL HAVEGOTTEN FAR ENOUGH THAT YOU'LLHAVE SOME REALLY GOOD QUESTIONS.SOMEBODY TRYING TO ASK AQUESTION THERE?OKAY.LET'S GO ON TO OBJECTIVES FORTODAY.TODAY IS JUST OVERVIEW OFCUSTOMIZED EMPLOYMENT.IT'S A RESULT OF THIS WEBINARI'D LIKE TO YOU BE ABLE TODEFINE CUSTOMIZED EMPLOYMENT,DESCRIBE HOW CUSTOMIZEDEMPLOYMENT DIFFERS FROMTRADITIONAL METHODS.OF JOB FINDING.AND LIST FOUR POTENTIAL OUTCOMESOF CUSTOMIZED EMPLOYMENT.WE'RE GOING TO BE TALKING ABOUTWHAT CUSTOMIZED EMPLOYMENT ISAND SPECIFICALLY HOW IT'SDIFFERENT FROM SUPPORTEDEMPLOYMENT OR OTHER APPROACHESBECAUSE I KNOW IT GETS CONFUSINGWE HAVE SUPPORTED EMPLOYMENT, WEHAVE CUSTOMIZED EMPLOYMENT, ISIT THE SAME, IS IT NOT, WHAT ISGOING ON HERE?WE'LL TALK A LITTLE BIT MOREABOUT WHAT IT IS AND WHAT IT'SNOT.CLICK SIR A LITTLE HARD TO GET.LET'S START WITH THE DEFINITIONOF CUSTOMIZED EMPLOYMENT.NOW THIS DEFINITION CAME OUT OFTHE FEDERAL REGISTER, IT WASPOSTED IN 2002, KIND OF MYFAVORITE, I THINK IT'S SIMPLEAND CLEAR CUSTOMIZED EMPLOYMENTMEANS INDIVIDUALIZING THEEMPLOYMENT RELATIONSHIP BETWEENEMPLOYEES AND EMPLOYERS IN WAYSTHAT MEET THE NEEDS OF BOTH.THAT IS A REALLY IMPORTANT POPOINT.WAYS THAT MEET THE NEEDS OFBOTH.WHAT WE'RE REALLY SPEAKING IS AWIN-WIN SITUATION THAT MATCHESTHE JOB SEEKER IN A SENSE THATIT MATCHES THEIR INTERESTS ANDTHEIR SKILLS AND THEIR IDEALCONDITIONS OF EMPLOYMENT BUTALSO BENEFITS THE EMPLOYER.BECAUSE WHAT WE'VE LEARNED INTHE PAST IS THAT IF THERE'S NOBENEFIT TO THE EMPLOYER,OFFERING PEOPLE JOBS OUT OF THEKINDNESS OF THEIR HEART REALLYCONCRETE BENEFIT TO THEBUSINESS, IT TYPICALLY DOESN'TLAST.WE'RE GOING TO BE LOOKING FORJOBS THAT REALLY DO HAVE THATCOMPONENT.THIS IS A MORE RECENT DEFINITIONFROM THE REHAB ACT.FROM 2014.CUSTOMIZED EMPLOYMENT DEFINED ASCOMPETITIVE INTEGRATEDEMPLOYMENT FOR AN INDIVIDUALWITH A SIGNIFICANT DISABILITY,THAT IS BASED ON ANINDIVIDUALIZED DETERMINATION OFTHE STRENGTHS, NEEDS ANDINTERESTS OF THE INDIVIDUAL WITHA SIGNIFICANT DISABILITY,DESIGNED TO MEET THE SPECIFICABILITIES OF THE INDIVIDUAL WITHA SIGNIFICANT DISABILITY AND THEBUSINESS NEEDS OF THE EMPLOYERAND CARRIED OUT THROUGH FLEXIBLESTRATEGIES.AGAIN WE'RE REALLY GETTING ATTHAT WIN-WIN, USING VARIETY OFCREATIVE STRATEGIES TO MAKE THATHAPPEN.I THINK OF CUSTOMIZED EMPLOYMENTAS AN OUTCOME FOR SURE BUT ALSOAS A SET OF TOOLS AND STRATEGIESTHAT RESULTS IN POSITIVEEMPLOYMENT OPPORTUNITIES BYMATCHING A JOB SEEKERSER'SINTERESTS, SKILLS AND IDEALCONDITIONS OF EMPLOYMENT WITHTHAT EMPLOYER NEED.THINK OF IT AS TOOLS FOR THETOOLBOX.ONE OF THE QUESTIONS WE REALLYWANTED TO FOCUS ON TODAY WAS HOWDOES CUSTOMIZED EMPLOYMENTDIFFER FROM SUPPORTED EMPLOYMENTOR OTHER APPROACHES.TO DO THAT I JUST LIKE TO STEPBACK FOR A MINUTE AND THINKABOUT THE EVOLUTION OFCUSTOMIZED EMPLOYMENT.IT WAS DESCRIBED FROM THEDISABILITY FIELD, AS YOU CAN SEEFROM THE REHAB ACT DEFINITIONTHAT IT DOES FOCUS ON PEOPLEWITH SIGNIFICANT DISABILITIESBUT REALLY I FIND THAT IT CAN BEUSEFUL FOR A BROAD RANGE OFPEOPLE WITH OR WITHOUTDISABILITIES.THINKING BACK EARLY ON INHISTORY THERE WAS A TIME WHENPEOPLE WITH DISABILITIES WEREINSTITUTIONALIZED THEY WEREN'TEXPECTED TO WORK.THERE WAS NO EMPLOYMENT.AS TIME WENT ON WE REALIZED THATPEOPLE HAD SKILLS, PEOPLE COULDPROVIDE AND CONTRIBUTE TO THESOCIETY AND SO SHELTEREDWORKSHOPS STRANG UP.A PLACE WHERE PEOPLE COULD WORKIN A GROUP SETTING WITH SUPPORTTHAT THEY NEEDED TO BESUCCESSFUL, BUT THE IDEA OF THESHELTERED WORKSHOP WAS ALWAYSTRAIN PEOPLE IN THE SHELTEREDWORKSHOP EVENTUALLY THEY WOULDBE ABLE TO PLACE IN COMMUNITYJOBS.HOWEVER THAT HASN'T REALLYHAPPENED.WHEN YOU LOOK AT THE DATA HOWMANY PEOPLE MOVED OUT OF THESHELTERED WORKSHOP NOT VERYMANY.IN THE '80S CREATED WHAT WE CALLSUPPORTIVE EMPLOYMENT AS WAY TOGET PEOPLE WORKING IN THECOMMUNITY BUT ALSO WITH THESUPPORT THEY NEEDED.AT THAT TIME IN THE '80S WEDECIDED SUPPORTED EMPLOYMENT,STILL DEFINED THIS WAY,COMPETITIVE WORK IN INTEGRATEDSETTINGS FOR INDIVIDUALS WITHSEVERE HANDICAPS FOR WHOMCOMPETITIVE EMPLOYMENT HAS NOTTRADITIONALLY OCCURRED.WAS REALLY ECONOMY COMPONENTS TOTHAT.THAT SUPPORTED EMPLOYMENTINVOLVES REAL WORK AND REAL PAYIT WASN'T MADE UP WORK.IT WAS THE PAY THAT WASCOMMENSURATE WITH WHAT OTHERPEOPLE WERE GETTING PAID.INTEGRATED IN THE SENSE THATPEOPLE WERE WORKING ALONGSIDEOTHERS WITHOUT DISABILITIES.AND PROVIDED THAT THIRDCOMPONENT OF ONGOING SUPPORT.IT HAD TO HAVE ALL THREE, VERYCENTER OF THAT DIAGRAM WOULDREPRESENT SUPPORTED EMPLOYMENTIN THE SENSE THAT IT HAS TO HAVEALL THREE TO BE CONSIDEREDSUPPORTIVE EMPLOYMENT, BECAUSEIF IT'S REAL WORK, INTEGRATED,THERE'S NO ONE GOING SUPPORTWHICH IS CONSIDERED THATCOMPETITIVE EMPLOYMENT, RIGHT?IF IT'S REAL WORK AND REAL PAYTHERE'S ONGOING SUPPORT BUT IT'SNOT INTEGRATED, WE CALL THATSHELTERED EMPLOYMENT.IF IT'S INTEGRATED AND HASONGOING SUPPORT BUT IT'S NOTREAL WORK OR REAL PAY WE'DPROBABLY CALL THAT VOLUNTEERWORK OR SOME KIND OF TRAININGSETTING.HAS TO HAVE ALL THREE TO BECONSIDERED SUPPORTED EMPLOYMENT.AS WE STARTED IMPLEMENTINGSUPPORTED EMPLOYMENT WE LEARNEDA LOT OF THINGS.FIRST OF ALL WHAT ENDED UPHAPPENING EARLY ON WAS A LOT OFGROUP PLACEMENTS WERE OCCURRINGWHERE THERE WERE LARGER CREWS ORENCLAVE, IS THAT YOU CANUNDERSTAND HOW THIS HAPPENED.THAT PEOPLE WERE FOCUSING ON HOWTO PROVIDE SUPPORT FOR AS MANYPEOPLE AS POSSIBLE.TO HELP GET PEOPLE IN COMMUNITYJOBS.BUT WHAT WOULD HAPPEN EVERYBODYHAD TO GO WHERE THE CREW ORENCLAVE WENT.IT WASN'T REALLY BASED ONINDIVIDUAL INTERESTS ORINDIVIDUAL NEEDS AND SOOFTENTIMES WHAT WOULD HAPPEN ISTHAT THE PEOPLE WHO WERE MOSTSKILLED ON THE CREW EVEN IF THEYWANTED TO LEAVE AND GET ADIFFERENT JOB, THE AGENCY SORTOF NEEDED THEM TO MANAGE THECREW.BECAUSE THEY WERE THE PEOPLETHAT WERE GETTING THE MOST WORKDONE OR PEOPLE THAT WERE MOSTINDEPENDENT.WHAT WE'VE LEARN ASKED THAT WEREALLY NEED TO APPROACH THIS ONEPERSON AT A TIME.ALWAYS SAY ONE PERSON, ONE JOB.THE OTHER THING THAT WE LEARNEDFROM THE PAST IS SHELTEREDWORKSHOPS WERE ORIGINALLYDEVELOPED AS A PLACE WHERE WECOULD TRAIN PEOPLE THEN PLACETHEM IN COMMUNITY JOBS.BUT WE KNOW THAT PEOPLE WITHSIGNIFICANT DISABILITIES DON'TGENERALIZE WELL F. THEY LEARN INONE SETTING THEY DON'TNECESSARILY PERFORM IN ANOTHERSETTING WHERE THE EXPECTATIONSMIGHT BE A LITTLE DIFFERENT.WE'VE LEARNED THAT WE REALLYNEED TO PLACE PEOPLE ON JOBS ANDTRAIN THEM THERE IN THE ACTUALENVIRONMENT WHERE THEY CAN BEWORKING.THINK OF THAT PLACE IN TRAININGVERSUS TRAIN IN PLACE.WE ALSO LEARNED THAT WE NEED TONEGOTIATE TASKS AROUND WHATPEOPLE CAN DO VERSUS TRYING TOFIT THEM INTO EXISTING JOBDESCRIPTIONS.THIS IS WHERE I WAS GETTING SOFRUSTRATED AS A NEW JOBDEVELOPER, I WAS TRYING TO FITPEOPLE INTO EXISTING JOBDESCRIPTIONS THAT REALLY DIDN'TFIT.THE SQUARE PEG, ROUND HOLE KINDOF THING.DO PARTS OF THE JOB BUT MAYBENOT ALL THE JOBS THEN OF COURSEWE ALWAYS TALK ABOUT STRATEGIESLIKE THAT.I REALIZE NEEDED TO BE A BIGGERFOCUS ON FIGURING OUT WHATPEOPLE CAN DO.ALSO NEED TO FIGURE OUT WAYS TOSUPPORT WORKERS LONGER TERM INCOMMUNITY JOBS.THERE'S MUCH MORE NEED FORTHINGS LIKE GOOD SYSTEMATICINSTRUCTION, USE OF ASSISTIVETECHNOLOGY AND USE OF NATURALSUPPORTS WHICH ARE ALLCOMPONENTS OF CUSTOMIZEDEMPLOYMENT.CUSTOMIZED EMPLOYMENT REALLYSTANDS ON THE SHOULDERS OFSUPPORTED EMPLOYMENT.IT'S BASED ON THE SAME VALUESTHAT EVERYONE CAN WORK, IS INTHE RIGHT JOB AND GIVEN THERIGHT SUPPORT.BUT THERE'S SOME ADDED TOOLS ANDSTRATEGIES THAT REALLY HELPEMPLOYMENT SPECIALISTS.THE FIRST OF THOSE IS WHAT WECALL DISCOVERY WHICH IS THEASSESSMENT PIECE OF CUSTOMIZEDEMPLOYMENT WAYS OF REALLYGETTING TO KNOW INDIVIDUALSTRENGTHS AND CONTRIBUTIONS ANDTHOSE CONDITIONS OF EMPLOYMENTTHAT WE ALL HAVE THAT GET PEOPLEREALLY NEED TO BE SUCCESSFUL.ANOTHER EMPHASIS IS REALLYIDENTIFYING BUSINESS NEEDS.AND RATHER THAN JUST TRYING TOMATCH PEOPLE TO JOBS, REALLY GETIN AND GET TO KNOW BUSINESSOWNERS AND GET TO KNOW WHATNEEDS THAT THEY MAY HAVE THATTHEY MAY NOT EVEN RECOGNIZE THEYHAVE.WE'LL BE TALKING ABOUT THAT ALOT IN SESSION FOUR.ALSO NEGOTIATE SPECIFIC JOBDUTIES THAT CREATE THE WIN-WINSITUATION.WHEN I THINK ABOUT WHAT ISDIFFERENT WITH CUSTOMIZEDEMPLOYMENT VERSUS SUPPORTEDEMPLOYMENT I THINK NEGOTIATEDDUTIES IS A BIG PIECE OF THAT.AND ALSO CUSTOMIZED EMPLOYMENTREALLY FOCUSES ON UTILIZINGPEOPLE'S SOCIAL CAPITAL ANDNATURAL SUPPORT.IT'S A LOT ABOUT WHO YOU KNOW INGETTING INTO THE JOB.WE'VE BUILT SPIN POLLINGQUESTIONS TO MAKE THIS A LITTLEMORE INTERESTING.YOU SHOULD BE ABLE TO SEE THISON THE SIDE PANEL AND WE'DLIKE -- GO AHEAD TO CLICK TOANSWER THESE QUESTIONS.THE FIRST QUESTION IS, HOW DOYOU GET YOUR FIRST JOB?WAS IT BY RESPONDING TO POSTEDJOB OPENING?WAS IT THROUGH A FAMILY MEMBEROR FRIEND?WAS IT PARTICIPATING IN A WORKEXPERIENCE OR IN TESH SHIP ORBECAUSE YOU KNEW THE EMPLOYER ORFAMILY BUSINESS OR SOME OTHERWAY.THIS IS YOUR FIRST JOB.YOU CAN DEFINE THAT ANY WAY YOUWANT, WHETHER IT WASBABY-SITTING OR NEWSPAPERS ORJOB WHERE YOU ACTUALLY GOT APAYCHECK.GO AHEAD AND RESPOND TO THATONE.I'LL JUST PAUSE FOR A MINUTEWHILE THAT IS COMING UP.I'M GOING TO GO AHEAD WHILEYOU'RE FILLING THAT IN I'M GOINGTO READ THROUGH THE NEXT ONE.THERE'S A POLLING QUESTIONNUMBER TWO THAT WILL COME UP INA MOMENT.THAT ONE IS ABOUT WHO TAUGHT YOUYOUR FIRST JOB.DID YOU ALREADY HAVE SKILLS ANDKNOWLEDGE TO PERFORM THE JOB.DID YOUR EMPLOYER PROVIDE FORMALORIENTATION AND TRAINING.DID YOUR SUPERVISOR OWECO-WORKER TEACH YOU HOW TO DOTHE JOB.OR OTHER.GO AHEAD FILL IN THAT POLL ASWELL.I'M GOING TO MOVE ON AND TALKWHILE YOU'RE DOING THE POLL.WHILE YOU'RE DOING THAT, I JUSTWANTED TO COMPARE AND CONTRAST ALITTLE BIT, HOW CUSTOMIZEDEMPLOYMENT IS DIFFERENT FROMTRADITIONAL APPROACH BECAUSEREALLY IT'S MEANT TO CIRCUMVENTTHIS MORE TRADITIONAL APPROACH.THIS IS WHAT I WAS DOING AS ANEW JOB DEVELOPER.I WAS -- YOU CAN HAVE FORMALASSESSMENT, HELPING PEOPLE GETRESUMES TOGETHER, PRACTICEINTERVIEWING AND THEN HELPINGTHEM IDENTIFY AND RESPOND TOPOSTED JOB ADS, WHETHER IT WASTHROUGH PUBLIC WORKFORCE SYSTEMOR WANT ADS IN THE PAPER ORCRAIGSLIST OR WHEREVER.THEN HELPING PEOPLE WITHAPPLICATIONS AND INTERVIEWS.WHAT I FOUND WAS THAT IT WASN'TWORKING.MAINLY BECAUSE WHEN YOU USE THESTRATEGY, THE QUESTION TO THEEMPLOYER IS WHO IS THE BESTPERSON TO FIT THE JOBDESCRIPTION.AND THEY MAY GET AN APPLICANT,IF SOMEBODY HAS BARRIERS TOEMPLOYMENT, THEY MAY NOT COME UPON THE TOP OF THE STACK.I WAS FINDING THAT PROCESS TO BEVERY, VERY COMPETITIVE AND FOLKSI WAS WORKING WITH DIDN'TNECESSARILY COMPETE WELL.WITH WITH THE MORE CUSTOMIZEDAPPROACH WE START WITH DISCOVERYWHICH AGAIN IS A TYPE OFASSESSMENT BUT REALLY AT GETTINGTO KNOW THE PERSON AND GETTINGTO KNOW THAT PERSON'S INTERESTAND SKILLS AND CONTRIBUTIONS ANDWHAT IS GOING TO BE GOOD JOB FORTHEM.USING PEOPLE'S CONNECTIONS TOGET IN THE DOOR.AND WHEN A MATCH IS FOUNDBETWEEN A PERSON'S SKILLS ANDEMPLOYER NEEDS THEN WE'REACTIVELY PROPOSING EMPLOYMENT.IT'S PROACTIVELY PROPOSINGEMPLOYMENT.THE QUESTION TO THE EMPLOYER IS,CAN THIS ONE PERSON MEET ONE ORMORE OF MY IDENTIFIED NEEDS.THAT IS A REALLY DIFFERENTQUESTION FOR THE EMPLOYER.I'M GOING TO GO BACK, ON THEPOLL, THE POLL QUESTIONS, THEANSWERS COMING UP.AS YOU CAN SEE BY FAR THECATEGORY THAT'S GOT THE MOSTVOTES ARE HOW PEOPLE FOUND THEIRJOBS.MOSTLY THROUGH FRIENDS ANDFAMILY, OKAY?HAVE SOME RESPONSE FROM THEOTHER ONES.KNOW THAT FRIENDS AND FAMILY ISA WAY THAT LOTS OF US FIND JOBS,PARTICULARLY OUR FIRST JOB.BECAUSE WHEN YOU THINK ABOUT IT,THE FIRST JOB WE MAYBE DON'THAVE LOT OF EXPERIENCE, WE DON'THAVE LOT TO PUT ON A RESUME.THOSE KINDS OF THINGS, WE REALLYDEPEND ON OUR SOCIALCONNECTIONS.ON THE POLLING QUESTION NUMBERTWO, IT LOOKS LIKE THE MAJORITYOF YOU LEARNED YOUR FIRST JOB BYYOUR SUPERVISORS OR CO-WORKERSTEACHING YOU THE TASK YOU NEEDEDTO KNOW.YOU DIDN'T HAVE TO KNOW ALL THESKILLS.DIDN'T HAVE TO KNOW HOW TO DOTHE JOB OR OF A ALL THE SKILLSGOING IN.BUSINESSES ARE USED TO TRAININGPEOPLE.THEY DO THAT, THEY'RE USED TOHAVING PEOPLE COME IN THAT DON'THAVE THE SKILLS.SOMETIMES THEY EVEN PREFER TOTEACH THEM THAT WAY.I ALWAYS LIKE TO GET PEOPLETHINKING ABOUT THEIR FIRST JOBSIT DOES REALLY SET THE TONE FOR,WE GET JOBS THROUGH OUR SOCIALCONNECTIONS AND WE DON'T HAVE TOHAVE ALL THE SKILLS WHEN WESTART.WE CAN LEARN THEM AS WE GO.VERY GOOD.THANKS FOR DOING THAT.HERE IS JUST A LITTLEINFORMATION.THE HIDDEN JOB MARKET.THE REASON THE TRADITIONALAPPROACH SOMETIMES DIFFICULT FORPEOPLE IS TO THINK ABOUT IT, 80%OF ALL JOBS NEVER FORMALLY GETADVERTISED BECAUSE EMPLOYERSTEND TO HIRE PEOPLE THEY KNOW ORPEOPLE THAT ARE REFERRED BYOTHER EMPLOYEES OR IF THEY CANAVOID THAT WHOLE HIRING PROCESSTHEY SAVE THEMSELVES A LOT OFTIME AND MONEY AND THEY'REGETTING REFERRALS FROM PEOPLEWHO THEY KNOW AND TRUST THATTHIS PERSON MIGHT DO A GOOD JOB.THEY SAY THERE IS SLIGHTLYDIFFERENT STATISTICS OUT THERE.BUT APPROXIMATELY 60% OF PEOPLEARE LOOKING FOR WORK THROUGH THEHELP OF FAMILY, FRIENDS ANDACQUAINT ANSWERS.THIS ISN'T NECESSARILY THE FIRSTJOB.SIMILAR TO LIKE THAT, THIS IS AMAIN WAY THAT PEOPLE GET JOBS.REALLY IS ABOUT WHO YOU KNOW, ALITTLE BIT ABOUT WHAT YOU KNOW.WHO YOU KNOW IS REALLYIMPORTANT.EMPLOYERS ARE OFTEN MORE WILLINGTO HIRE SOMEBODY THAT'SRECOMMENDED.A LOT OF JOBS NEVER GET POSTEDTO BEGIN WITH.POLLING QUESTION NUMBER THREE.WHO MIGHT CUSTOMIZED EMPLOYMENTHELP, DO YOU THINK?IF IT'S PEOPLE THAT EXPERIENCEINTELLECTUAL AND DEVELOPMENTALDISABILITIES?PEOPLE WHO EXPERIENCE MENTALHEALTH DISABILITIES?PEOPLE WHO HAVE HAD INVOLVEMENTWITH JUSTICE SYSTEM.INDIVIDUALS WHO LIVE IN RURALENVIRONMENTS WITH LIMITED JOBOPPORTUNITIES OR ANYONEEXPERIENCING BARRIERS TOEMPLOYMENT.I'M GOING TO KEEP TALKING WHILEYOU'RE FILLING THIS OUT ANDWE'LL COME BACK TO THATQUESTION.>> JANET?>> YES.>> WE WILL BRING THE POLL UP FORYOU TO VIEW IN A SECOND IF WEPULL IT BACK DOWN TOO QUICKLYFOR YOU JUST LET US KNOW WE'LLBRING IT BACK UP.>> OKAY.THANKS, EVERYBODY, WE'REFIGURING THAT OUT AS WE GO.WORKING PRETTY WELL SO FAR.WHEN I TALKED ABOUT CUSTOMIZEDVERSUS TRADITIONAL APPROACHES IDON'T BY ANY MEANS INDICATE THATTRADITIONAL APPROACH IS BAD.YOU GOT YOUR FIRST JOB THROUGHRESPONDING TO A JOB AD OR IT'SNOT THAT IT'S A BAD APPROACH.IT JUST DOESN'T WORK FOREVERYBODY.IF YOU'RE SOMEBODY THAT DOESN'TCOMPETE WELL AGAINST A LOT OFOTHER CANDIDATES SOMETHING ELSEIS NEEDED.THIS IS WHERE I WAS STRUGGLINGIS BECAUSE I KEPT USING THE SAMESTRATEGY AND IT WASN'T WORKINGAND I DIDN'T KNOW WHAT ELSE TODO.WHEN I LEARNED ABOUT CUSTOMIZEDEMPLOYMENT IT REALLY OPENED MYEYES TO A DIFFERENT WAY OF GOINGABOUT JOB SEARCH.NOT BAD, NOT THAT IT'S A GOODSTRATEGY OR BAD STRATEGY JUSTAPPLES AND ORANGE.WHAT CUSTOMIZED EMPLOYMENT DOESNOT INVOLVE, I THINK THIS ISIMPORTANT, TOO, IT DOESN'TINVOLVE GROUP PLACEMENT.REALLY STICK TO THAT IDEA OF ONEPERSON, ONE JOB.I FIND THIS REALLY EASY, SAY WEGET SOMEBODY A JOB SOMEWHERE,IT'S EASY TO SAY, MAYBE GETSO-AND-SO A JOB THERE, TOO.OR WE HELP SOMEBODY START ABUSINESS, MAYBE THEY CAN EMPLOYTHREE MORE PEOPLE WITHDISABILITIES.IT'S NOT ABOUT GROUP AT ALL.ONE PERSON, ONE JOB.JOB PLACEMENTS ARE AT LEASTMINIMUM OR PREVAILING WAGE FORTHE JOB.ANYTHING LESS THAN THAT IS NOTCONSIDERED CUSTOMIZED EMEMPLOYMENT.ALSO FITTING THE JOB SEEKER INTOAN EXISTING JOB DESCRIPTION ISNOTHING CUSTOMIZED ABOUT THAT.THAT'S FINE IF THE JOB SEEKERCAN DO THE JOB AROUND EXISTINGJOB DESCRIPTION, THAT'S FINE.BUT IT'S PROBABLY NOT CUSTOMIZEDTHEN.BECAUSE CUSTOMIZATION IS ABOUTTHAT NEGOTIATION WITH EMPLOYERSABOUT JOB DUTIES.IT'S TYPICALLY RELIANCE ON LARGECOMPANIES OR COMPANIES WITH HIGHTURNOVER IS NOT A VERYCUSTOMIZED APPROACH.I KNOW LIKE IN THE '89 50S WHENWE STARTED DOING SUPPORTEDEMPLOYMENT WE THOUGHT WE JUSTHELPED OUT THE FAST FOODINDUSTRY BECAUSE THAT WAS A VERYHIGH TURN OVER INDUSTRY ANDPOACHING PEOPLE WITH THE IDEATHAT, HEY, WE'VE GOT PEOPLE WHOWILL STAY AT NEW JOBS, WON'THAVE TO DO RETRAINING OVER ANDOVER.ALL THE MANAGERS TURNED OVER,TOO.SO PEOPLE DIDN'T HAVE THE LONGTERM SUPPORT THEY NEEDED TO BESUCCESSFUL THERE.LARGER COMPANIES ARE FINE IF YOUCAN GET THROUGH THE PROCESS.TYPICALLY JUST LARGE COMPANIESHAVE HR DIVISIONS, THEY HAVE SETJOB DESCRIPTIONS THEY DON'T LIKETO DEVIATE FROM THE JOBDESCRIPTION.WHAT WE FIND IS THAT IT'S JUSTSOMETIMES TOO FRUSTRATING TO GOTHAT ROUTE.ALSO RUNNING JOB SEEKERS THROUGHA PRE-ESTABLISHED SET OF WORKEXPERIENCES IS NOT A CUSTOMIZEDAPPROACH.I KNOW LOT OF PEOPLE, ESPECIALLYSCHOOLS DO THAT THEY HAVE SOMEPREESTABLISHED WORK EXPERIENCE,EVERYBODY GETS ROTATED THROUGH.CUSTOMIZED EMPLOYMENT WE REALLYLOOK AT DEVELOPING THOSE KINDSOF AROUND EACH PERSON'SINDIVIDUAL INTEREST.SO IF IT'S PREESTABLISHED, ITPROBABLY ISN'T CUSTOMIZED.I'M GOING TO PAUSE FOR JUST ASECOND AND SEE IF THERE'S ANYQUESTIONS.I DON'T SEE ANY QUESTIONS THERE.IF YOU HAVE A QUESTION GO AHEADAND WRITE IT IN THE CHAT BOX.>> IF YOU DO HAVE QUESTIONS TYPETHEM IN THE Q&A BOX.OR YOU CAN ALSO RAISE YOUR HANDAND WE CAN LOOK AT UNMUTING YOUAS WELL, THANK YOU.>> I'LL KEEP GOING.FROM WILL BE -- GO AHEAD ANDTYPE IN ANY TIME YOU DO HAVE AQUESTION.I WANTED TO CONTINUE WITH SOMEOF THE POTENTIAL OUTCOMES OFCUSTOMIZED EMPLOYMENT.GIVE YOU SOME EXAMPLES OF EACH.FIRST OF ALL, FOUR POTENTIALOUTCOMES OF CUSTOMIZEDEMPLOYMENT.WAGE EMPLOYMENT OUTCOMES AND TWOARE SELF EMPLOYMENT OUTCOMESBECAUSE CUSTOMIZED EMPLOYMENTDOES SOMETIMES RESULT IN SELFEMPLOYMENT FOR PEOPLE.UNDER WAGE EMPLOYMENT OUTCOMESI'LL HAVE BOTH NEGOTIATED JOBSAND RESOURCE OWNERSHIP.AND UNDER SELF EMPLOYMENT WEHAVE MICRO ENTERPRISE AND ABUSINESS WITHIN A BUSINESS.I'LL GO ON.I'M GOING TO PAUSE FOR A MINUTEBECAUSE POLLING QUESTION CAMEUP.I SEE THAT THE MAJORITY OF YOURESPONDED, ANYONE EXPERIENCINGBARRIERS TO EMPLOYMENT.CERTAINLY APPLIES TO ALL OFTHESE GROUPS, KIND OF ALL OF THEABOVE.THINK ABOUT IT, THERE'S LOTS OFREASONS PEOPLE HAVE BARRIERS TOEMPLOYMENT OTHER THANDISABILITY.IT MIGHT BE INVOLVEMENT WITH THEJUSTICE SYSTEM, IT MIGHT BELIMITED ENGLISH SKILLS, IT MIGHTBE MEDICAL APPOINTMENTS OR LIFECIRCUMSTANCES THAT PEOPLE HAVERESPONSIBILITIES FOR KIDS ORELDERLY PARENTS OR THINGS THATSORT OF CREATE CHALLENGE TOEMPLOYMENT IN THE WAY THAT WETYPICALLY SEE IT.THAT THINGS HAVE TO BE A LITTLEMORE CUSTOMIZED ANDINDIVIDUALIZED AROUND WHAT WORKSFOR THEM.>> JANET, WE DO HAVE COUPLE OFQUESTIONS IN THE Q&A IF YOU'REABLE TO SEE THOSE.HAS CUSTOMIZE EMPLOYMENT PROVENTO BE MORE SUCCESSFUL DURINGTIMES OF LOW UNEMPLOYMENT RATES.ONE THING I WILL SAY IS THAT THERATES ON EMPLOYMENT FOR PEOPLEWITH DISABILITIES DON'T SEEM TOVARY MUCH WHETHER THE ECONOMY ISGOOD OR THE ECONOMY IS BAD.THAT'S ONE OF THE REASONS.YOU WOULD THINK THAT IN TIMESWHEN UNEMPLOYMENT RATES ARE LOWTHAT WE HAVE MORE SUCCESS INGETTING PEOPLE JOBS.IT DOESN'T SEEM -- IT SEEMS TOSTAY FLAT REGARDLESS OF WHATUNEMPLOYMENT RATES ARE.I THINK CUSTOMIZED EMPLOYMENTHAS BEEN PROVEN TO BE MORESUCCESSFUL IN GENERAL AT GETTINGPEOPLE JOBS.SO I DON'T KNOW IF THAT QUITEANSWERS YOUR QUESTION.WE ALSO HAVE QUESTION HERE,COMMENTED ABOUT ESTABLISHED SETOF WORK EXPERIENCE ANDREFERRING, PARTNERING WITH THESAME BUSINESSES FOR PROVIDINGSKILL DEVELOPMENT.I THINK WHAT HAPPENS A LOT ISTHAT, FOR ASSESSMENT PURPOSESESPECIALLY, AGENCIES OR SCHOOLSMIGHT SET UP LIKE, SAY, JUST FOREXAMPLE THREE DIFFERENT WORKEXPERIENCE SITES.MAYBE LIKE ONE IS AT THEHOSPITAL, ONE IS IN THE SCHOOLCAFETERIA, AND IT'S ROTATINGPEOPLE THROUGH THOSE SITES ANDASSESSMENTS WHERE AS DISCOVERYREALLY LOOKS MORE INDIVIDUALLYAT EACH PERSON, LIKE, FORINSTANCE, IF SOMEBODY REALLY HASAN INTEREST IN SAY WORKING WITHCHILDREN, WE WANT TO SEE THEM INA WORK EXPERIENCE WORKING WITHCHILDREN.OR THROUGH PIECES OF DISCOVERYGET THEM OUT AND WORKING WITHKIDS AS OPPOSED TO GOING THROUGHTHE PRESET SITE THAT MAY NOTHAVE ANYTHING TO DO WITH KIDS.MAKE SURE THAT WE'RE FOCUSING ITON WHAT PEOPLE ARE INTERESTEDAND WHAT WE'RE LEARNING ABOUTTHEM.MORE QUESTIONS?>> THERE'S ALSO A QUESTIONINQUIRING ABOUT LENGTH OF TIMEOF CUSTOMIZED EMPLOYMENT ANDTIME OF THE PROCESS.>> I THINK YOU'RE REFERRING TOHOW LONG THE JOBS ARE LASTING, IDON'T KNOW IF THERE'S ANY FORMALDATA ON THAT.SOME DATA THAT WE HAVE, THIS HASBEEN COLLECTED THROUGH EASTERSEALS OF SOUTHERN CALIFORNIA, ISTHAT WE'VE CUSTOMIZEDEMPLOYMENT, THEY'RE FINDING THATWHILE -- DISCOVERY PROCESS ISSPENDING MORE TIME UP FRONT THATIT'S CUTTING OFF ROUGHLY A THIRDOF THE TIME THEY'RE SPENDING INJOB DEVELOPMENT.THAT IS A LITTLE BIT OF DATATHERE.HOW LONG CUSTOMIZEDEMPLOYMENT -- CUSTOMIZED JOBSARE LASTING, I'M NOT SURE THATWE HAVE ANY DATA ON THAT.BUT THAT WOULD BE SOMETHINGREALLY INTERESTING TO LOOK AT.MAYBE WE CAN GET MISSOURI TOCOLLECT SOME DATA ON THAT, HOWABOUT THAT?GOOD QUESTION.GO BACK JUST A SECOND TO REVIEW.FOUR POTENTIAL OUTCOMES OFCUSTOMIZED EMPLOYMENT,NEGOTIATED JOBS, RESOURCEOWNERSHIP, MICRO ENTERPRISE ANDBUSINESS WITHIN A BUSINESS.I WANT TO GO ON TALK ABOUT EACHONE WHAT THAT MIGHT LOOK LIKE.IN A NEGOTIATED JOB I THINKWE'RE ALL PRETTY FAMILIAR WITHTHE IDEA OF JOB CARVING,NEGOTIATING AROUND PIECES THATTHE PERSON CAN DO TRYING TOSHIFT OTHER PIECES TO ACO-WORKER OR SOMETHING ELSE.JOB REACHES IS A LITTLEDIFFERENT IN THAT IT MAY BE --MAYBE THERE WASN'T A JOBDESCRIPTION OR MAYBE EVENSOMEBODY DOING THE JOB.I'LL GIVE YOU AN EXAMPLE.DEBBY WAS LEAVING HIGH SCHOOL INWHAT WE'VE LEARNED ABOUT HERTHROUGH DISCOVERY SHE WAS VERYIN TO ORGANIZING THINGS.A VERY CLEAN AND STRUCTUREDENVIRONMENT, SHE'S ON AUTISMSPECTRUM, TO GET TO WORK SHENEEDED TO USE THE BUS.AND THE BUS ONLY RAN ON THEWEEKDAYS.SOME OF HER CONDITIONS THEN WERECLEAN AND STRUCTURED, WEEKDAYSON THE BUS ROUTE.WE WERE LOOKING FOR OFFICE KINDOF JOBS.WE STUMBLED UPON THIS JOB.WHEN WE WENT TO TALK TO THEM WETALKED TO THE CUSTOMER SERVICESUPERVISOR.BECAUSE DEBBY IS NONVERBAL, SHEDOESN'T TALK, WE THINK ABOUTCUSTOMER SERVICE THINK ABOUTPRETTY INTERACTIVE JOBS.WE CHATTED WITH HER FOR AWHILE.SHE EXPLAINED WHAT CUSTOMERSERVICE REPS DO, THEY ARE ON THEPHONE.AT ONE POINT IN THE DISCUSSIONWE SAID IS THERE ANYTHING THATDOESN'T GET TO BE AROUND HERE.RIGHT AWAY SHE SAID, OH, YEAH,FILING.FILING IS A BAD WORD AROUND HEHERE.PEOPLE PAY THEIR KIDS TO COME INAND FILE, WENT ON ABOUT IT.SHE TOOK US ON A TOUR AND WELANDED IN THE FILING ROOM ANDSURE ENOUGH THERE WAS FAIRLYLARGE ROOM FILLED WITHFOUR-DRAWER FILE CABINETS WITH AFOOT OF PAPERWORK ON TOP.YOU'RE NOT KIDDING WHAT IS GOINGON WITH THE FILING?LONG STORY SHORT, WHAT IT TURNEDOUT TO BE IS THAT CUSTOMERSERVICE REPS GOT PAID COMMISSIONWHEN THEY WERE ON THE PHONESSELLING PHONE PACKAGES, NOT ANOPPORTUNITY TO EARN COMMISSIONSWHEN THEY WERE IN THE BACK ROOMFILING.THE FILING WASN'T GETTING DONE.SO A WEEK LATER WE WENT BACK ANDSID, WHY DON'T YOU CONSIDERHIRING DEBBY TO DO YOUR FILING.OTHER THING WE LEARNED THATEVERYTHING WAS FILED BY PHONENUMBER NOT BY -- NOTALPHABETICALLY WHICH I THINKALPHABETICAL FILING WOULD HAVEBEEN A DIFFICULT SKILL FORDEBBY.BUT FILING BY PHONE NUMBER SHEWAS PRETTY GOOD AT MATCHINGNUMBERS, ONLY ABOUT FIVEPREFIXES IN THAT COMMUNITY.SHE COULD DO THIS PRESORT THENFIGURE OUT WAY TO HAVE HERFURTHER SUBDIVIDE.WHEN SHE HAD STACK OF PAPER ITWAS ALL GOING TO THE SAME FILEDRAWER NOT RUNNING ALL OVER THEFILE ROOM.WHEN WE PRESENTED IT TO THECOMPANY WE SAID, WHY DON'T YOUCONSIDER HIRING DEBBY TO FILEYOUR PAPERWORK AND THESE ARE THEBENEFITS FOR YOU.FIRST OF ALL INCREASES YOUREFFICIENCY BECAUSE YOU CAN FINDYOUR PAPERWORK WHICH ISIMPORTANT.B, IT COULD HELP YOU MAKE MONEYBECAUSE YOUR CUSTOMER SERVICEREPS ARE SPEND CAN MORE TIME ONTHE PHONE AND LESS TIME IN THEFILING ROOM.AND C, IMPROVES EMPLOYEE MORALEBECAUSE OBVIOUSLY THE CUSTOMERSERVICE REPS DON'T WANT TO DOTHIS ANYWAY.WHEN IT WAS PRESENTED LIKE THATIT WAS LIKE A NO BRAINER TOTHEM, YES, OF COURSE WE'LL HIREDEBBY PART TIME.SHE WORKS ABOUT 230 HOURS AWEEK.WORKED THERE FOR COUPLE OFYEARS, THAT WAS HER FIRST JOBOUT OF HIGH SCHOOL IT WAS AGREAT FIRST JOB FOR HER.RESOURCE OWNERSHIP IS REALLY ANEGOTIATED JOB, TOO, WITH ONETWIST.THE TWIST IS, THAT THEINDIVIDUAL, THE JOB SEEKER ISBRINGING SOMETHING TO THECOMPANY THAT HELPS THEM, THATCREATES MORE WORK.BECAUSE WHAT WE KNOW ISBUSINESSES DON'T HIRE PEOPLEWHEN THEY'RE NOT MAKING MONEY.PEOPLE HIRE PEOPLE WHEN THEY AREMAKING MONEY, WHEN BUSINESS ISGOOD.SOMETIMES BRINGING SOMETHING TOTHAT BUSINESS, TYPICALLY A PIECEOF EQUIPMENT BUT IT COULD BESOMETHING ELSE.IT COULD BE SOME SPECIALIZEDTRAINING OR SOMETHING THAT HELPSTHAT BUSINESS EXPAND THEIRSERVICES SO THAT THEY CAN HIRESOMEBODY.IF IT'S A PIECE OF EQUIPMENTTHEN OPERATING EQUIPMENTGENERALLY BECOMES THE DUTY OFTHE INDIVIDUAL.BUT THINK ABOUT IT AS ANECONOMIC DEVELOPMENT APPROACH.LIKE MEANT TO BE A WIN-WIN.I GOT TO TELL YOU WHEN I FIRSTHEARD ABOUT THIS I THOUGHT,THAT'S JUST FINDING SOMEBODY AJOB.THINK ABOUT IT, IT'S NOT THATUNUSUAL.I'M SURE MANY OF YOU AREREQUIRED TO HAVE COLLEGE DEGREESFOR YOUR JOB, THAT WAS AN ASSETTHAT YOU PAID FOR THAT COST YOUA GOOD BIT OF MONEY.SIMILARLY MAY BE REQUIRED TOHAVE AN AUTOMOBILE FOR THE JOBWHICH ALSO IS A BIG TICKET ASASSET.SOME PROFESSIONS, PEOPLE AREEXPECTED TO BRING THEIR OWNTOOLS.IT'S NOT THAT DIFFERENT THAN THEREST OF US.HAVING THAT PIECE OF EQUIPMENTMIGHT OPEN UP THE REALPOSSIBILITIES FOR PEOPLE.HERE IS AN EXAMPLE.THIS IS SCOTT'S ICE CREAM.WE'LL TALK ABOUT -- HE HADCULINARY THEME, HE WAS INTOFOOD, HE WAS WORKING AT ARESTAURANT.HE WANTED MORE HOURS ANDRESTAURANT OWNERS COULDN'T OFFERTHAT.THEY LIKED SCOTT, THEY WEREHAPPY WITH HIS WORK BUT JUSTCOULDN'T PROVIDE MORE HOURS.GIVEN THEIR INCOME, BUSINESSINCOME.TALKED TO THE OWNERS ABOUT WHATCOULD HELP THEM GENERATE MOREINCOME SO THAT THEY COULD GIVESCOTT MORE HOURS, SOMETHING THATCAME OUT OF THAT WAS THAT THEYWERE PURCHASING DESSERTS FROMANOTHER COMPANY WHICH BECAUSETHEY WERE PURCHASING FROMANOTHER COULD THERE WAS A SMALLMARK UP.IF THEY COULD MAKE THEIR OWNDESSERTS THAT WOULD CREATE MOREREVENUE THAT WOULD ALLOW TO HIRESOMEBODY.THE LONG AND SHORT OF IT, THISIS ONE OF THE ASSIGNMENTS FORTHIS TIME IS TO READ COUPLE OFSHORT ARTICLES ONE IS ABOUTSCOTT'S ICE CREAM.WHAT IT ALLOWS HIM TO DO TOPURCHASE AN ICE CREAM MACHINEWHICH GENERATED MORE HOURS OFWORK FOR HIM THEN THEY ACTUALLYSORT OF BRANDED THE ICE CREAM ASSCOTT'S ICE CREAM, IN ADDITIONTO THE RESOURCE OWNERSHIPSTRATEGY ALSO THEN CREATED ASMALL BUSINESS OPPORTUNITY FORHIM BECAUSE HE LATER STARTEDSELLING IT AT OTHER PLACES.RESOURCE OWNERSHIP IS A WAGEOUTCOME, EMPLOYER STILL PAYINGTHE PERSON A WAGE, BUT THEYBRING THAT PIECE OF EQUIPMENT.NOW IN SCOTT'S CASE THERE WASVARIETY OF SOURCES THAT WENTINTO THAT, VOCATIONALREHABILITATION, HE ALSO USEDPASS PLAN STANDS FOR PLAN TOACHIEVE SELF SUPPORT, WAY PEOPLECAN GET MONEY FOR THINGS THATTHEY NEED WHICH INCLUDESRESOURCE OWNERSHIP.HE ALSO HAD SOME PERSONAL ININVESTMENT IN THE ICE CREAMMACHINE AND EMPLOYER KICKED IN ALITTLE BIT, TOO.IT OF THE JUST NICE BLENDING OFFUNDS TO HELP PAY FOR THATEQUIPMENT.HERE IS ANOTHER EXAMPLE OFRESOURCE OWNERSHIP.CHELSEA WAS VERY INTERESTED INWORKING WITH KIDS AND ALSO VERYINTERESTED IN TECHNOLOGY.THEY DID A WORK EXPERIENCE WITHCHILDREN IN THE PUBLIC SCHOOLSTEACHING THEM TO USE iPADS.THEY APPROACHED THE SCHOOLDISTRICT ABOUT HIRING CHELSEABUT THEY REALLY DIDN'T HAVE THEFUNDS BUILT INTO THE PROJECT FORTHAT KIND OF POSITION OR FORTHE iPAD.AS A RESULT OF THE NEGOTIATIONAROUND THIS, VOC REHAB AND SOMESPECIAL PROJECTS, PURCHASE A SETOF iPADS THAT THEN WERE USEDTO NEGOTIATE THE JOB FOR CHELSEASO SHE WAS HIRED BY THE SCHOOLDISTRICT TO WORK WITH KIDS ONiPADS.SHE LOVED HER JOB AND JUSTREALLY COOL WIN-WIN FOR BOTH THEEMPLOYER AND THE EMPLOYEE.THE WAGE EMPLOYMENT OPTION ARENEGOTIATED JOB OR RESOURCEOWNERSHIP.NOW SHIFT TO THE OTHER SIDE FORA MINUTE SELF EMPLOYMENT.>> JANET?WE DO HAVE COUPLE OF QUESTIONS.WE HAVE ONE IN THE Q&A FROM MAXINQUIRING -->> LET ME SCROLL DOWN.>> THEN ALSO QUESTION IN THECHAT BOX AS WELL.>> MAX'S QUESTION IS FORCUSTOMIZED EMPLOYMENT DO YOUSTILL USE JOB COACHES, IF SORULE OF THUMB HOW LONG.>> YES.WE DO TRY TO PROMOTE NATURALSUPPORT AS MUCH AS POSSIBLE.BUT OFTEN THERE IS A NEED TOHAVE A JOB COACH THERE, TOO.BUT THE JOB COACH'S ROLE CHANGESA BIT.REALLY TRYING TO BE LIKE ACONSULTANT TO BOTH THE BUSINESSAND TO THE EMPLOYEE.WE DON'T WANT TO JUST JUMP INAND TAKE OVER TRAINING FOR THEBUSINESS.BUT REALLY SUPPORT THE BUSINESSIN DOING THE TRAINING WITHIN THENEW EMPLOYEE TO THE EXTENTPOSSIBLE.RULE OF THUMB IS ALWAYS AS SOONAS YOU CAN.BUT THAT CERTAINLY VARIES ACROSSPEOPLE.SOME PEOPLE ARE GOING TO THERELONGER F. YOU GO IN, NEGOTIATETHE JOB SAYING WE'LL PROVIDE ALLTHE TRAINING THEN IT'S HARD TOGET OUT OF THERE BECAUSE YOUESTABLISH EXPECTATION THATYOU'RE GOING TO BE THERE.IF YOU START NEGOTIATION WE WILLSUPPORT YOU IN PROVIDING THETRAINING IT SETS A DIFFERENTTONE.I SEE ANOTHER QUESTION HEREABOUT COULD YOU PROVIDE MOREINFORMATION ABOUT HOW TO ASSISTA CLIENT IN UTILIZING A PASSPLAN.PROBABLY NOT TODAY.DUANE, MAYBE YOU CAN SPEAK TOTHIS AT THE END OF THE WEBINARTHAT WE'RE ALSO GOING TO BEDOING A SIMILAR SERIES LIKE THISON SOCIAL SECURITY WORKINCENTIVES AND PASS IS ONE OFTHOSE SOCIAL SECURITY WORKINCENTIVES.IT IS A VERY, VERY COOL WAY,VERY UNDER UTILIZED WAY OFGETTING FUNDS FOR PEOPLE TO HELPTHEM ACHIEVE THEIR WORK GOALSLEADING TO SELF SUPPORT WHICHMEANS LEADING TO REDUCTION ORELIMINATION OF SOCIAL SECURITYBENEFITS.>> WE WILL BE HAVING A FIVE-PARTWEBINAR SERIES IN JULY ANDAUGUST ON UTILIZATION OF PASSPLANS, RELATED WORK EXPENSES HOWTO DO BENEFITS PLANNINGNOMINATIONS FOR THAT WILL BESUBMITTED PROBABLY WITHIN THENEXT TWO WEEKS.>> BE LOOKING FOR THAT.IT IS A COOL THING.THERE WAS A QUESTION, I DON'TSEE A QUESTION IN THE CHAT BOX.>> HOW DO YOU CONVINCE EMPLOYERSTO ADD AN EXTRA POSITION IN ATIGHT ECONOMY.>> WE'LL TALK A LOT ABOUT THATIN SECTION FOUR.IT REALLY IS ABOUT GETTING ATTHEIR NEEDS.IF YOU CAN SHOW A BUSINESS THATYOU BRING SOME VALUE TO THEM ORTHAT THAT PERSON CAN BRING SOMEVALUE TO THEIR BUSINESS.THIS IDEA ABOUT RESOURCEOWNERSHIP.IT'S REALLY VERY FUNNY HOW --WE'LL GET INTO MORE DETAIL ONTHAT IN THE FOURTH WEBINAR.LET ME GO AHEAD FINISH ON SELFEMPLOYMENT WE'LL HAVE TIME FORFEW MORE QUESTIONS.SELF EMPLOYMENT, POTENTIALLY FORANYONE BUT NOT FOR EVERYONE.IT CAN REALLY INCREASE THE RANGEOF OPTIONS AND OPPORTUNITIES FORSUCCESS.LIKE ESPECIALLY IN LIKE TIGHTECONOMIES OR VERY RURALENVIRONMENTS WHERE THERE MAY NOTBE AS MANY OPPORTUNITIES.PEOPLE HAVE TO GET MORECREATIVE.JUST HAVE TO BE MORE CREATIVE.IT'S ALSO ONE WAY FOR PEOPLE WHORECEIVE SSI AND/OR MEDICAID TOACCUMULATE WEALTH.BECAUSE WE KNOW, MAYBE YOU KNOWTHIS, BUT PEOPLE WITH SSI ORMEDICAID HAVE THAT $2,000RESOURCE LIMIT.SO SOME PEOPLE ARE ALWAYS HAVINGTO SPEND THEIR MONEY, THEY CAN'TACCUMULATE MONEY BECAUSE THEYHAVE TO SPEND IT SO THAT THEYCAN KEEP THEIR MEDICAL BENEFITS.KEEP THEIR PLACEMENT OR SERVICESTHAT YOU PROVIDE.PEOPLE WHO GET SSI OR MEDICAIDARE SELF EMPLOYED THEY CANACTUALLY ACCUMULATE MONEY IN ABUSINESS ACCOUNT, IT HAS TO BEAN ACTIVE BUSINESS ACCOUNT.SO IT CAN BUILD UP IT CAN BEMORE THAN $2,000.THERE'S AN EXCLUSION FOR THATTHEY CALL PROPERTY ESSENTIAL TOSELF SUPPORT.IT SAYS THAT THEY CAN BUILD THATUP NOT HAVE IT COUNT AGAINSTTHEIR $2,000 RESOURCE LIMIT.THINK ABOUT THIS.SOMEBODY WAS SELF EMPLOYEDTHEY'RE BUILDING UP MONEY INTHEIR BUSINESS ACCOUNT THENLET'S SAY THEY WANTED TO BUY ACAR.A CAR IS AN EXCLUDABLE RESOURCE.OR HOME THAT THEY LIVE IN.USE THAT MONEY AS DOWN PAYMENTON A HOME.AGAIN IT'S A WAY THAT PEOPLE CANACCUMULATE -- USED TO BE THEONLY WAY.NOW THAT WE HAVE ABLE ACCOUNTSCOMING UP THERE IS DIFFERENTWAYS TO DO THAT.I DON'T WANT TO DWELL ON THATTOO MUCH WE'LL JUST GO ON.HERE IS ANOTHER POLLING QUESTIONFOR YOU.GO AHEAD.TRUTH OR MYTH.ENTREPRENEURS MUST BE ABLE TOHANDLE ALL ASPECTS OF THEBUSINESS.ENTREPRENEURS MUST BE ABLE TOWRITE A BUSINESS PLAN.ENTREPRENEURS WORK MANY MOREHOURS THAN WAGE EMPLOYEES.PEOPLE WITH DISABILITIES HAVE AHARDER TIME ACCESSING SOURCES OFFUNDING FOR SMALL BUSINESS,LOANS AND THINGS LIKE THAT.GO AHEAD AND INDICATE TRUTH ORMYTH.I'M JUST LOOKING AT THE POLL.>> JANET, AS THIS POLL IS BEINGCOMPLETED JUST TO LET YOU KNOWON TIME I THINK YOU HAVE NINESLIDES WE'VE GOT ABOUT NINEMINUTES REMAINING.>> OKAY, I'M MOVING.I WILL GO ON.I'LL TELL WHAT YOU DOESN'T LOOKLIKE THERE'S TRUE OR FALSEOPTION.MAYBE CHECK IT IF YOU THINK IT'SFALSE.I'M GOING TO GO ON TALK ABOUTMICRO ENTERPRISE.VERY SMALL BUSINESSES, YOU THINKABOUT BUSINESSES THAT ARE OWNEROPERATED OR EMPLOYING FIVE ORFEWER WORKERS.GENERALLY TALKING ABOUT SMALLOPERATIONS.IN 2013, WHICH IS THE MOSTCURRENT DATA YOU CAN GET THEREWERE ALL 29 SMALL BUSINESSES INTHE U.S.23 MILLION OF THOSE HAD NOEMPLOYEES.SORT OF SINGLE OPERATOR KINDS OFBUSINESSES.MICRO ENTERPRISE IS REALLY THEBACKBONE OF THE U.S. JOBCREATION, RIGHT?MANY, MANY MORE SMALL BUSINESSESOUT THERE THAN THERE ARE LARGEBUSINESSES.INCREASINGLY, PEOPLE WITHDISABILITIES HAVE HADOPPORTUNITIES TO BECOME BUSINESSOWNERS.WHAT WE FIND IT'S GENERALLY NOTPEOPLE THAT ARE SAYING, I WANTTO BE A BUSINESS OWNER.IT'S PEOPLE THAT ARE ARTISANS.THEY'RE JUST PARTICULARLYINTERESTED IN PROVIDING APARTICULAR PRODUCT OR APARTICULAR SERVICE THAT JUSTMATCHES WHO THEY ARE.SELF EMPLOYMENT MIGHT BECONSIDERED WHEN PEOPLE'SINTERESTS AND SKILLS ANDCONDITIONS OF EMPLOYMENT REALLYMATCH A GOOD BUSINESS IDEA OROPPORTUNITY.MOST PEOPLE WHO HAVE NEEDEDSUPPORT TO ESTABLISH THAT.THAT SOMETIMES I THINK IS THEHARDER PIECE.PEOPLE MIGHT HAVE A GREAT IDEABUT SOMETIMES THEY DON'T HAVETHE SUPPORT TO REALLY MAKE ITHAPPEN.WE NEED TO THINK THROUGH ALLTHOSE THINGS BEFORE GOING DOWNTHE SELF EMPLOYMENT ROUTE.HERE IS AN EXAMPLE, ONE OF THEFIRST PEOPLE I WORKED WITH ONSELF EMPLOYMENT.ALAN HE WAS THIS ROUGH-TOUGH GUYBUT WHEN HE TALKED ABOUT PLANTSHE GOT REALLY SOFT AND GENTLE,VERY SWEET.BUT HIS CONDITIONS OF EMPLOYMENTWERE FIRST OF ALL A LATE MORNINGOR AFTERNOON START.IT WASN'T BECAUSE HE WAS LAZY,DIDN'T WANT TO GET OUT OF BED ITWAS BECAUSE HE HAD A SEVERESEIZURE DISORDER AND TOOKMEDICATION THAT JUST MADE HIMFEEL GROGGY IN THE MORNING, HECOULDN'T FUNCTION.WE KNEW THAT THAT WAS GOING TOBE A CONDITION OF EMPLOYMENT FORHIM.ALSO HE USED A WHEELCHAIR HENEEDED ACCESSIBLE WORK SITE.HE PREFERRED TO BE OUTSIDE.INITIALLY WE TRIED WAGEEMPLOYMENT, WE HAD HIM DOINGWORK EXPERIENCE IN A LARGENURSERY SETTING OR BIG WIDEAISLE, IS THAT WERE PAVED EASYTO GET HIS WHEELCHAIR THROUGH HEWAS WATERING PLANTS THERE.BUT IT HAPPENED EARLY IN THEMORNING WHICH IS WHEN LOT OFTHAT STUFF HAPPENS.IT WASN'T WORKING FOR HIMBECAUSE OF THAT, AT ONE POINT WESAID THIS ISN'T WORKING, HE DOESHAVE REALLY -- LOT OF MEDICALISSUES, GOOD DAYS, BAD DAYS.HE LIVED IN THE GROUP HOME THATHAS THIS HUGE YARD, MAYBE WESHOULD THINK ABOUT SELFEMPLOYMENT AS AN OPPORTUNITY.WE INITIALLY HELPED HIM STARTTHIS BUSINESS GROWING TREESTHINKING THAT HE WAS GOING TOGROW THE TREES THEN GO SELL THEMAT THE FARMER'S MARKET.THIS WAS A LONG TIME AGO.I'VE LEARNED A LOT SINCE THEN.WHAT WE FOUND IS TREES GROWREALLY SLOW, FARMER'S MARKETHAPPEN EARLY IN THE MORNING,TOO, SO THAT DIDN'T WORK.AT ONE POINT WE GOT A NEW PERSONON THE TEAM WHO HAPPENED TO BE AMASTER GARDNER AND HE HAD BEENSELF EMPLOYED HIMSELF.FIRST THING HE DID WAS ALAN HETOOK HIM OUT STARTED TALKING TOSOME OF THE NURSERIES AND PLACESIN TOWN THAT SOLD PLANTS ABOUTWHAT THEY NEEDED.WHAT THEY ALL SAID WE DON'T NEEDTREES, WE NEED GROUND COVER.GROUND COVER IS FLYING OUT OFHERE LIKE HOT CAKES,.WE AMENDED HIS PATH HELPED HIMCHANGE UP THE BUSINESS TO WHEREHE WAS GROWING GROUND COVERS.VOC REHAB, HE ALSO USED A PASSPLAN AND TO PURCHASE THEGREENHOUSE AND MATERIALS TO GETSTARTED HE HAD A LOT OF SUPPORTFROM BOTH EMPLOYMENT STAFF BUTGROUP HOME STAFF TO HELP WITHTHAT.LOOKING OVER AT YOUR RESPONSESTO THE POLLS, ACTUALLY I WOULDSAY ALL OF THOSE ARE FALSE.PROBABLY A LITTLE CONFUSING WITHTHE TRUE-FALSE THING.BUT IF YOU GO BACK TO THEQUESTIONS, I'M GOING TO SLIPBACK FOR A SECOND.THAT ENTREPRENEURS MUST BE ABLETO HANDLE ALL ASPECTS OF THEBUSINESS.ALL ASPECTS OF THE BUSINESS NEEDTO BE HANDLED BUT MOSTENTREPRENEURS DON'T DOEVERYTHING THEMSELVES.MOST PEOPLE WHO ARE SELFEMPLOYED HAVE OTHER PEOPLE THATHELP THEM EITHER THEY CONTRACTIT OUT OR MAYBE THEY HAVE FAMILYMEMBERS THAT HELP WITH THEIRWEBSITE OR HELP WITH MARKETINGOR THINGS LIKE THAT.PEOPLE DON'T HAVE TO BE ABLE TODO IT ALL THEMSELVES BUT THEY DOHAVE TO BE ABLE TO FIGURE OUTHOW TO GET IT ALL DONE.ENTREPRENEURS MUST BE ABLE TOWRITE A BUSINESS PLAN.I THINK THAT THIS MUCH LIKE JOBDEVELOPMENT.IF PEOPLE NEED SUPPORT TO FIND AJOB IT'S BECAUSE THAT'S NOTTHEIR SKILL SET.THEY MIGHT BE VERY GOOD AT DOINGCERTAIN TASKS BUT FINDING THEJOB PIECE.SAME THING APPLIES TO BUSINESSPLANNING.SOMEBODY CAN HAVE REALLY GOODBUSINESS IDEA AND BE REALLY GOODAT PROVIDING THAT PRODUCT ORSERVICE, BUT THEY MIGHT NEEDHELP AND SUPPORT WRITING THEBUSINESS PLAN.JUST THAT IS COMPLETELYDIFFERENT SKILL SET.WE CAN PROVIDE SUPPORT FORPEOPLE THROUGH THAT.ENTREPRENEURS WORK MANY MOREHOURS THAN WAGE EMPLOYEES.I KNOW LOTS OF SELF EMPLOYEDPEOPLE WHO WORK A LOT OF HOURS.MYSELF BEING ONE OF THEM.BUT I ALSO KNOW A LOT OF WAGEEMPLOYED PEOPLE WHO WORK ANAWFUL LOT OF HOURS.IF THE NUMBER OF HOURS IS ACONSIDERATION FOR THIS PERSON,WHICH IT MIGHT BE, MAYBE DUE TOMEDICAL APPOINTMENTS OR STAMINA,I CAN ONLY WORK X NUMBER OFHOURS A WEEK, THEN QUESTION IS,CAN WE MAKE THE BUSINESS WORK INX NUMBER OF HOURS A WEEK.GENERATE THE KIND OF INCOME THATTHE PERSON NEEDS TO GENERATE.THAT COULD BE TRUE OF WAGEEMPLOYMENT, TOO, IS THAT THEYJUST NEED TO LIMIT THE HOURS TOWHAT THEY CAN DO.AGAIN I THINK THAT'S FALSE.PEOPLE WITH DISABILITIES HAVE AHARDER TIME ACCESSING SOURCES OFFUNDING FOR SMALL BUSINESSES.THAT COULD OR COULDN'T BE TRUE.WHAT I FIND IS THAT PEOPLE HAVETROUBLE ACCESSING THINGS BECAUSETHEY MIGHT HAVE LIMITED CREDITOR BAD CREDIT HISTORY OR THINGSLIKE THAT.ENTREPRENEURS WITH DISABILITIESHAVE ACCESS TO THINGS LIKE PASSAND SOME OTHER OPPORTUNITIESTHAT PEOPLE WITHOUT DISABILITIESMAY NOT HAVE.JUST ONE LAST THING HERE THISIDEA OF A BUSINESS WITHIN ABUSINESS.THINK ABOUT COMPANY THAT'S UNDERTHE HOST BUSINESS SORT OF LIKEBEST BUY.BEST BUY IS THE HOST BUSINESS,WE'VE GOT THE GEEKS IN THECORNER BUT THEY ARE SEPARATEBUSINESSES BUILT HAVE THE SAMECUSTOMER BASE AND THEY OFFERCOMPLIMENTARY PRODUCTS ANDSERVICES.IF I GO IN TO BUY A COMPUTER, GORIGHT THERE I NEED MY DATATRANSFERRED THE GEEKS ARE RIGHTTHERE.SIMILARLY IF I GO TO THE GEEKSMY COMPUTE SIR BROKEN THEY SAYIT'S NOT WORTH FIXING, I'M RIGHTTHERE CAN BUY A COMPUTER AT BESTBUY.THIS CAN PROVIDE REALLY COOLOPTIONS FOR PEOPLE WITHDISABILITIES BECAUSE SOME OFTHAT SUPPORT IS ALREADY BUILTIN.HERE IS A FEW EXAMPLES OF ABUSINESS WITHIN A BUSINESS.I KNOW WE'RE GETTING CLOSE TOTIME HERE I'M GOING TO SKIP OVERTHAT ONE.I THINK WE'LL JUST SKIP THISONE, TOO.JUST SKIP THAT POLL QUESTION.WE'LL COME BACK.JUST SOME NEXT STEPS.THINK ABOUT WHO YOU WORK WITH,THE JOB SEEKERS YOU WORK WITHWHO IS NOT DOING WELL INTRADITIONAL PROCESS.THINK ABOUT THEM.WHO MIGHT BE GOOD CANDIDATE FORCUSTOMIZED EMPLOYMENT.AS WE MOVE THROUGH THE WEBINARSAND ON SITE TRAINING, THINKABOUT THAT PERSON AND STEPS YOUWOULD TAKE WITH THAT PERSON.THIS PIECE SHOULD SHOW UP, DUANEHELP ME OUT THAT SHOWS UP AFTERTHEY SIGN OFF OF THE WEBINAR WEDO HAVE SOME EVALUATIONQUESTIONS TO ASK IF YOU PLEASEDO THAT WE'D APPRECIATE IT.>> THAT'S CORRECT.WANT TO CLOSE OUT OF THEWEBINAR, SURVEY WILL POP UP INYOUR WINDOW.>> AWESOME.I AM HERE FOR ANY FINALQUESTIONS.I'LL GO TO Q&A HERE IF THERE ISANY MORE.I DON'T SEE ANY.I KNOW WE'RE AT TIME.ANY LAST THINGS YOU'D LIKE TOSAY?>> WHAT WE CAN DO, JANET, CLOSETHOSE OTHER POLL QUESTIONS ASPART OF THE REGISTRATIONQUESTIONS FOR NEXT WEEK'SWEBINAR.THAT WAY WE CAN GET FEEDBACKFROM FOLKS ON THOSE POLLQUESTIONS.I WOULD LIKE TO THANK EVERYBODYFOR THEIR PARTICIPATION INTODAY'S WEBINAR AS THIS IS AFIRST OF A FIVE-PART SERIES.JUST LIKE YOU ALL WE ARE --WE'RE LEARNING NOT JUSTCUSTOMIZED EMPLOYMENT BUT ALSOLEARNING HOW TO NAVIGATE THISWEBINAR PLATFORM.I APPRECIATE EVERYONE'S PATIENCEAS WE DO THAT I SEE COUPLE OFQUESTIONS ABOUT THE HOMEWORKASSIGNMENT.THAT INFORMATION WILL BE IN THERESOURCE LINK IN FOLDERSATTACHED AND ASSOCIATED WITHEACH OF THE WEBINARS.WE WILL SEND OUT A NEWREGISTRATION LINK FOR WEBINARSTWO, THREE AND FOUR.THOSE SHOULD BE COMING OUTPROBABLY TODAY OR EARLY NEXTWEEK.SOME OF THE OTHER QUESTIONS ARECAN WE HAVE JANET CONTACT INFO.IT'S ON THE SCREEN RIGHT NOW.>> HOMEWORK ASSIGNMENT, JUSTCOUPLE OF VERY SHORT ARTICLES TOLOOK AT.ONE IS CALLED WEB CUSTOMIZEDABOUT IT.I THINK IT'S ONE PAGE.THE OTHER ONE IS ABOUT SPOT'SICE CREAM STORY.AGAIN, THEY'RE VERY SHORT.DON'T STRESS ABOUT IT.I THINK THEY WILL BE HELPFUL.>> OKAY.IF PEOPLE DO HAVE QUESTIONS YOUCAN DEFINITELY E-MAIL JANET ONTHE ADDRESS HERE AND WE WILLALSO HAVE CONTACT INFORMATIONUPLOADED TO THE RESOURCE PAGE.AND AGAIN NEXT WEEK WE'LL SENDOUT THE REGISTRATION FORWEBINARS, TWO, THREE AND NOW.WE WILL ALSO BE COORDINATINGWITH INDIVIDUALS ON THE LOCATIONFOR THE ON-SITE TRAINING WHICHOCCUR THE FIRST WEEK IN JUNE ANDIF THERE ARE ANY QUESTIONS THATWEREN'T ABLE TO BE ASKED TODAYWE WILL MAKE SURE THAT THEY GETANSWERED NEXT WEEK.I SEE QUESTION HERE, WILL YOUE-MAIL OUT THE TIMES AND DATESOF EACH WEBINAR THAT SHOULD BEIN THE INITIAL TRAININGANNOUNCEMENT THAT YOU RECEIVED.EACH OF THE WEBINARS ARE THEFRIDAYS IN MAY FROM 10:00 UNTIL11 AG.THEN THE FIFTH WEBINAR ISACTUALLY ON JUNE 22nd AT 10:00A.M.WE WILL BE HAVING IN-STATETRAINING THAT FIRST FULL WEEK OFJUNE, IT WILL BE TUESDAY,WEDNESDAY, THURSDAY OF THAT WEEKIN SIN LAWS THEN JEFFERSON CITYTHEN ON TO KANSAS CITY.THE QUESTION HOW WE GET TO THEARTICLES, THEY ARE IN THERESOURCE LINK AND WE WILL MAKESURE WE E-MAIL THAT LINK BACKOUT TO EVERYONE WHO HAS SIGNEDUP TO PARTICIPATE IN THISWEBINAR SERIES.WE WILL MAKE SURE THAT GETSE-MAILED BACK OUT TO EVERYBODYWHO PARTICIPATED TODAY.ALL RIGHT.WITH THAT, WE WILL END TODAY'SSESSION.THANK YOU ONCE AGAIN FOR YOURPARTICIPATION PLEASE COMPLETETHE SURVEY RESULTS THAT POP UPAS YOU EXIT.AND WE WILL SPEAK WITH YOU NEXTFRIDAY AT 10:00 A.M.>> THANKS SO MUCH. ................
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