Chamber support services for Internationalisation Netherlands

Chamber support services for Internationalisation ? Netherlands

Remco de Bruijn, KvK Nederland | Milan, 7 October 2010

Contents

? Dutch Chambers of Commerce in a nutshell ? Reforms 2008 ? Supporting the internationalisation of SMEs in the Netherlands

? Internationalisation of SMEs ? Facts and figures Dutch SMEs and internationalisation ? Internationalisation services of Dutch Chambers

? Best practise: Prepare2start programme ? Introduction ? Results ? Activities ? In practise

The Netherlands Chamber of Commerce (KvK Nederland) 2010

Dutch Chambers of Commerce in a nutshell

Mission Helping entrepreneurs and enterprising people to realize their entrepreneurial ambitions. Activities ? Information ? Support Organisation Network of 12 regional public law organisations with about 50 offices and their Association The Netherlands Chamber of Commerce.

? Governed and financed by entrepreneurs ? Ministry of Economic Affairs as supervisor.

The Netherlands Chamber of Commerce (KvK Nederland) 2010

Dutch Chambers of Commerce in a nutshell

Our services ? Information

? Entrepreneurship: National Agenda (business start-up, international trade, business transfer etc.)

? Entrepreneurs: Business register (2,1 mio. registered entities) ? Entrepreneurial environment: research & surveys

? Support

? Regional development ? Policy advice ? Virtual & physical meeting places Services delivered on the basis of the Chamber of Commerce's core values; close, independent, entrepreneurial and professional

The Netherlands Chamber of Commerce (KvK Nederland) 2010

Dutch Chambers of Commerce in a nutshell

Facts & figures ? 21 million visits to kvk.nl annually,107 million pageviews ? 1.200.000 telephone calls, 450.000 desk visits and 250.000 e-mail replies

annually ? CCI Business panel: 7000 members, response rate > 50% ? CCI online community "Hallo": 23.000 members ? 12.000 individual advisory meetings ? >27.000 CCI seminar visitors ? 30.000 visitors annual startup day ? 800.000 recipients monthly Chamber Magazine ? 95% brand awareness, 86% of entrepreneurs is satisfied with CCI services

The Netherlands Chamber of Commerce (KvK Nederland) 2010

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