Annual Report to the Community - Fiscal Year 2013 - Veterans Affairs

Healthcare for

Annual Report to the Community

Fiscal Year 2013

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I CARE

DEPARTMENT OF VETERANS AFFAIRS

Integrity

Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

Commitment

Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA's mission. Fulfill my individual responsibilities and organizational responsibilities.

Advocacy

Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

Respect

Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

Excellence

Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.

Table of Contents

Message from the Director........................................... 4 Erie VA Heartbeat.......................................................... 5 Focused on Recovery: Behavioral Health.................... 6 Non-Institutional Care.................................................. 8 Urgent Care Center...................................................... 10 Extending Hours to Improve Patient Access............. 10 Construction Information........................................... 11 Our Services................................................................. 11 Community Involvement ........................................... 12

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Dr. Adelman talks with Veteran and long-time volunteer, Ron Lord.

Message from the Director

Dear Veterans, families, and community partners,

I am pleased to present our annual report to the community which celebrates our medical center's accomplishments. This past year, I am proud to say we took patientcentered care to the next level.

This report details an increase in home-based primary care services and telehealth services. These were expanded to break down barriers to health care for rural Veterans. Services to support homeless Veterans were expanded giving Veterans in the Ashtabula area more safe and reliable housing. Primary care clinics and the Behavioral Health Clinic added night and weekend hours to provide more convenient appointment times for Veterans. As we added new programs and services, we based our practices

on patient-feedback to ensure we added value to Erie VA Veterans.

While we have come a long way, we face many challenges ? a changing health care market, a decreasing Veteran population, and a limited pool of resources. Now more than ever, it is important for us to not only meet Veteran needs but to exceed their expectations. To accomplish that, we are focusing on improving access, engaging Veterans in their care, and personalizing their health care plan so that we can be the premier health care provider for Veterans.

With the steadfast support and tireless efforts from community partners like you, our volunteers, our Veterans, and our employees we will continue moving forward to redefine the patient experience and empower Veterans in their health care.

2013 Erie VA Annual Report | Page 4

$30.5M

Medical Services

$119 Million

Total Operating Budget

$2.9M Utilities

$12.1M

Supplies & Materials

$2.9M

Equipment

$4.8M

State Veterans Home

$3.8M Grounds & Construction

Erie VA Heartbeat

We believe our programs, services, and resources should reflect the needs and expectations of our Veterans. Through

patient feedback, we've identified areas of improvement and

have taken action by adding staff,

expanding programs, and increasing access

to better meet the needs of Veterans.

Ashtabula VA Clinic 1230 Lake Ave

Ashtabula, OH 44004 1-866-463-0912

2,333

Veterans Served

Crawford VA Clinic 16954 Conneaut Lake Rd

Meadville, PA 16335 1-866-962-3210

Warren VA Clinic 3 Farm Colony Dr Warren, PA 16365 1-866-682-3250

12,051

Veterans Served

2,749

Veterans Served

2,139

Veterans

Served

1,970

Veterans

Served

Venango VA Clinic 464 Allegheny Blvd Franklin, PA 16323

1-866-962-3260

1,232

Veterans Served

McKean VA Clinic 23 Kennedy St

Bradford, PA 16701 814-368-3019

7,573

UCC Visits

282,174

Outpatient Visits

$386,549

Donations

22,474

Unique Patients

646

Employees

631

Volunteers

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1,354

Women Veterans

1,826

OEF/OIF/OND Veterans

79,654

Volunteer Hours

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