PDF Review of the Australian product safety recalls system

Review of the Australian product safety recalls system

Review of the Australian product safety recalls system

Australian Competition and Consumer Commission 23 Marcus Clarke Street, Canberra, Australian Capital Territory, 2601 First published by the ACCC 2010 10 9 8 7 6 5 4 3 2 1 ? Commonwealth of Australia 2010 This work is copyright. Apart from any use permitted by the Copyright Act 1968, no part may be reproduced without prior written permission from the Commonwealth available through the Australian Competition and Consumer Commission. Requests and inquiries concerning reproduction and rights should be addressed to the Director Publishing, Australian Competition and Consumer Commission, GPO Box 3131, Canberra ACT 2601 or by email to publishing.unit@.au.

Important notice The information in this publication is for general guidance only. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You should obtain professional advice if you have any specific concern. The ACCC has made every reasonable effort to provide current and accurate information, but it does not make any guarantees regarding the accuracy, currency or completeness of that information.

ISBN 978 1 921581 61 8 ACCC 05/10_41764 .au

Contents

Abbreviations

iv

Summary

1

Recall effectiveness overview

1

Notification

2

Communication

3

Product retrieval and closure

3

Findings and actions

5

1. The Australian product safety environment

5

2. Notification

5

3. Communication with consumers

6

4. Retrieving the product

7

5. Closure

9

Background

10

The Australian product safety environment

12

Notification of the product recall

22

Communication of the product recall

33

Retrieving the product

40

Closure

46

Review of the Australian product safety recalls system

Abbreviations

ACCC

Australian Competition and Consumer Commission

ACL

Australian Consumer Law

APVMA

Australian Pesticides and Veterinary Medicines Authority

COAG

Council of Australian Governments

FSANZ

Food Standards Australia New Zealand

Infrastructure Department of Infrastructure, Transport, Regional Development and Local Government

NICNAS

National Industrial Chemicals Notification and Assessment Scheme

PC

Productivity Commission

TGA

Therapeutic Goods Administration

TPA

Trade Practices Act 1974

iv

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