WebJunction
Understanding Compassion Fatigue
in Your Library
“Compassion Fatigue” ~ What is it? What brings it about?
What else might contribute to or “aggravate” your compassion fatigue?
Let’s look at the “actors” in this “play” ~
POPULAR SANGUINE
STRENGTHS STRUGGLES
Loves fun all fun
High energy too “bouncy”
People person forgets details
Positive “rose-colored glasses”
Storyteller embellishes
Not shy pushy
Sense of humor sarcastic
If your patron is a “Popular Sanguine,” how might that affect their behavior when they are stressed from struggling with unemployment, etc.?
If you are a “Popular Sanguine,” how might dealing with “needy patrons” be affecting YOU and how might YOU be perceived by THEM?
1-877-216-5781 Linda Bruno Linda@
Online ~ Rev. 12/11 1.0
POWERFUL CHOLERIC
STRENGTHS STRUGGLES
Born leader bulldozer
Sees the big picture ignores details
Decisive not always their decision to make
Confident arrogant
Likes change makes change
Unemotional uncaring
Independent aloof
If your patron is a “Powerful Choleric,” how might that affect their behavior when they are stressed from struggling with unemployment, etc.?
If you are a “Powerful Choleric,” how might dealing with “needy patrons” be affecting YOU and how might YOU be perceived by THEM?
PERFECT MELANCHOLY
STRENGTHS STRUGGLES
Genius prone lacks common sense
Detail-oriented no focus on people
Self-sacrificing martyr
Appreciates quiet shhhhhh!
Sensitive pouts
Meticulous obsessive
Analytical analysis paralysis
If your patron is a “Perfect Melancholy,” how might that affect their behavior when they are stressed from struggling with unemployment, etc.?
If you are a “Perfect Melancholy,” how might dealing with “needy patrons” be affecting YOU and how might YOU be perceived by THEM?
PEACEFUL PHLEGMATIC
STRENGTHS STRUGGLES
Easygoing pushover
Quiet can appear aloof
Finds the easy way lazy
Able to hide emotion appears unemotional
Patient no sense of urgency
Witty can be sarcastic
Happily reconciled to life “whatever”
If your patron is a “Peaceful Phlegmatic,” how might that affect their behavior when they are stressed from struggling with unemployment, etc.?
If you are a “Peaceful Phlegmatic,” how might dealing with “needy patrons” be affecting YOU and how might YOU be perceived by THEM?
Let’s Take a Quick Look at “Emotional Intelligence” ~ Self-Awareness
is…your ability to recognize your own emotions as they happen and understand your tendencies in various conditions.
1. What are some aspects of self-awareness?
a) Knowing which emotions I’m feeling and
b) Realizing the connection between my feelings and what I
, , and
Self-management
is…when you act – or don’t act – on your emotions. It’s your ability to use your awareness of your emotions to manage your own behavior in a positive way. In other words, it’s managing your emotional reactions to situations and people.
1. Some aspects of self-management are:
a) Managing emotions and impulses
b) Staying in upsetting situations.
How might this information affect how I interact with patrons and respond/react to their needs?
What are some ways I can deal with compassion fatigue considering my personality?
How can I increase awareness and build understanding about compassion fatigue in my library?
Resources:
Emotional Intelligence, Daniel Goleman
The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves
Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves
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