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Hotel A2

2. Explain the difference between the following terms:

1. a standard room and a deluxe room.

2. a double room and a twin-bedded room

3.check-in and check-out

4. half-board and a full-board

5. a bill and a receipt

6. a lift and an elevator

3. Match the hotel job titles with the responsibilities.

|1.receptionist | |a. serving meals in the restaurant |

|2.porter/bellboy | |b. looking after guests |

|3.housekeeper | |c. bringing food and drinks into the rooms |

|4.waiter/waitress | |d. managing the hotel |

|5.room service attendant | |e. serving drinks in a bar |

|6.general manager | |f. helping guests with their luggage |

|7.bar attendant | |g. welcoming and helping guests |

|8.guest relationship manager | |h. cleaning and tidying the rooms |

1. How often do you stay in hotels? What makes a hotel good for you? Have a look at the list. Can you think of any others?

( five star hotel

( comfortable beds

( friendly staff

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