The 7 Crucial Skills of Leadership

The 7 Crucial Skills of Leadership

How to Master What You Need to Succeed

By

Dennis Haley

CEO, Academy Leadership

Introduction

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7 Crucial Skills of Leadership

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1. Communication 2. Goal Setting 3. Motivating People 4. Building Teams 5. Leading Change !.ZYTN_8LYLRPXPY_ 7. Coaching

1. Communication

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2. Goal Setting

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3. Motivating People

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What practical steps can leaders take to motivate the team?

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4. Building Teams

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5. Leading Change

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?SP`YOP]WdTYRL^^`X[_TZYT^_SL__SP]PT^LcPO]P^Z`]NPZ]^`X_SL_T^_ZMP^[WT_BT_SNZX[]ZXT^PYPT_SP][L]_dPYO^`[ PT_SP]LWZ^P]Z]LbTYYP]:Y_SPOZbY^TOP[PZ[WPZQ_PY]PXPXMP]bSL__SPdSLO_ZRTaP`[TYZ]OP]_ZRP_bSL__SPdbLY_PO

?SPWTXT_L_TZY^ZQLcPO]P^Z`]NPbSZ^PLWWZNL_TZYT^_ZMPYPRZ_TL_POO`]TYRNZYTN_]P^ZW`_TZYNLYMPZaP]NZXP_S]Z`RS NZWWLMZ]L_TZYZQ_SP[L]_TP^TYaZWaPO?SPZMUPN_TaPZQ_SPNZWWLMZ]L_TZYT^ML^POZY_SPMPWTPQ_SL__SP]PT^LbTYbTY^ZW`_TZY_SL_ ^L_T^P^PaP]dZYP?ST^ZQ_PY]P\`T]P^N]PL_TaP[]ZMWPX^ZWaTYR_PNSYT\`P^_ZRP_[PZ[WP_Z_STYVMPdZYObSL__SPd[]P^PY_Wd VYZbLMZ`__SP^T_`L_TZYZ]T^^`P

.ZWWLMZ]L_TZYSL^_SPLOaLY_LRPZQM`TWOTYRNZSP^TZYLYOXZ]LWP-`_T_OZP^]P\`T]PXZ]PbZ]VLYO_d[TNLWWdXZ]P_TXP_SLY NZX[]ZXT^P

7PLOP]^YPPO_ZP^_LMWT^SLN`W_`]P_SL_aTPb^NZYTN_]P^ZW`_TZYL^L^NPYL]TZTYbSTNSPLNSNZX[P_TYR[L]_dNLYbTY^ZXP_STYR LYOYZZYPQPPW^WTVPLWZ^P]PaPYTQ_SPdSLO_ZRTaP^ZXP_STYR`[_ZRP_^ZXP_STYRPW^P0aP]dZYPYPPO^_ZbLWVLbLdQ]ZXL NZYTN_QPPWTYRRZZOYZ_Q]`^_]L_POZ]LYR]dLMZ`_SLaTYR^`NNP^^Q`WWdXP__SPT]YPPO^O`]TYR_SP]P^ZW`_TZY

7PLOP]^NLYNZYaPdLbTYbTYL__T_`OPMdWP__TYR[PZ[WPVYZb_SL__SPdL]PNZXXT__PO_ZYOTYRLX`_`LWWdMPYPNTLW^ZW`_TZY _SL_T^`YTQdTYRLYOSTRSWdLNNP[_LMWP_ZLWW[L]_TP^?ST^]P\`T]P^TYaZWaTYRLWW[L]_TP^Q`WWdTY_SPYPRZ_TL_TZY^?SPWPLOP]T^_SP ZYPbSZWPLO^_SPYPRZ_TL_TZY^bSTWPPYNZ`]LRTYRLYOL^^T^_TYRTY_SPOPaPWZ[XPY_ZQLW_P]YL_TaP^_SL_NLY^L_T^QdLWW[L]_TP^ NZYNP]YPO

7. Coaching

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.ZLNSTYRT^_SPWPLOP]^QZNLW[ZTY_QZ]WPaP]LRTYR_SPZ]RLYTeL_TZY^S`XLYNL[T_LW7PLOP]^X`^__SZ]Z`RSWd`YOP]^_LYO_SP LMTWT_TP^WTXT_L_TZY^LYO[]ZQP^^TZYLWRZLW^ZQ_SPT][PZ[WP_Z^P]aPL^PPN_TaPNZLNSP^7PLOP]^NZYO`N_NZLNSTYR^P^^TZY^_ZSPW[ [PZ[WPMPNZXPMP__P]XPXMP]^ZQ_SP_PLXTX[]ZaP[P]QZ]XLYNPZ][]P[L]PQZ]_SPQ`_`]P

4Y_SPNZ][Z]L_PbZ]WONZLNSTYRMP_bPPYLWPLOP]LYOLYPX[WZdPPNLY_LVPZYPZQ_S]PPQZ]X^4Y_SP]^_ performance coaching _SPQZN`^T^ZYWZYR_P]XTYN]PXPY_LWTX[]ZaPXPY_?SPPX[WZdPPT^Pc[PN_PO_ZTX[]ZaP[P]QZ]XLYNPZaP]_TXP`Y_TWSPT^ Z[P]L_TYRL_ST^[PLV?SPYZYRZTYRNZLNSTYRXLdSPW[STXXLTY_LTYZ]PaPYPcNPPO_SL_WPaPW

?SP^PNZYO_d[PZQNZLNSTYRon-the-spot correctionT^OT]PN_POL_NZ]]PN_TYR^`M^_LYOL]O[P]QZ]XLYNPZQL^[PNTN_L^V?SP_ST]O _d[PmentoringT^LWZYR_P]X`YZNTLW]PWL_TZY^ST[MP_bPPY_SPNZLNSLYO_SPPX[WZdPPML^POZYNZXXZYTY_P]P^_^_SPNZLNS^ ]PNZRYT_TZYZQ_SL_[P]^ZY^^[PNTLWNL[LMTWT_TP^Z]Q]ZX_SPNZY_TY`L_TZYZQL[L^_]P[Z]_TYR]PWL_TZY^ST[_SL_YZWZYRP]PcT^_^

While we can't teach coaching within the limited scope of this white paper, here is the coaching process in a nutshell:

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1Z]PLNSL]PLWT^_^[PNTNMPSLaTZ]^_SL_OPXZY^_]L_PNZX[P_PYNd

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/T^N`^^_SP]L_TYR^`Y_TWLR]PPXPY_T^]PLNSPO

-L^POZY_SP]L_TYR^WT^_L]PL^]P\`T]TYRXLTY_PYLYNPZ]TX[]ZaPXPY_TY[P]QZ]XLYNP

/PaPWZ[LNZLNSTYR[WLY_SL_TYNW`OP^L^NSPO`WPZQ]PR`WL]XPP_TYR^

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The Next Step

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About the Author

/PYYT^3LWPdSLOXZ]P_SLYdPL]^ZQPc[P]TPYNP^_`OdTYRLYO[]LN_TNTYRWPLOP]^ST[MPQZ]PQZ`YOTYR,NLOPXd7PLOP]^ST[ ,$!"R]LO`L_PZQ_SP@YT_PO>_L_P^9LaLW,NLOPXd/PYYT^^P]aPOZY_SP@>>7ZYR-PLNS.29$L^L9`NWPL]0YRTYPP] 1ZWWZbTYRL_Z`]ZQO`_dTYATP_YLX/PYYT^]P_`]YPO_Z;PYY^dWaLYTLLYOUZTYPO_SPQLXTWdM`^TYP^^PaPY_`LWWd_]LY^QZ]XTYRT_ Q]ZXL XLYZ[P]L_TZY_ZLX`W_TXTWWTZYOZWWL]3A,.NZX[LYdbT_SN`^_ZXP]^BSPY_SPNZX[LYdbL^^ZWO_ZL[`MWTN `_TWT_dTY$$"SP_`]YPOST^WPLOP]^ST[TYT_TL_TaP^_ZbL]O^SPW[TYRZ_SP]^_ZMPNZXP^`NNP^^Q`WWPLOP]^ /PYYT^QZ`YOPO,NLOPXd7PLOP]^ST[ML^POZY_SPXP_SZO^`^POMd_SP9LaLW,NLOPXdLYOBP^_;ZTY_WPLOP]^ST[OPaPWZ[XPY_ []ZR]LX^3PNZXMTYPO_SP^P^_]L_PRTP^bT_S_ZOLd^^`NNP^^Q`WNZ][Z]L_P[STWZ^Z[STP^_ZN]PL_PPcPN`_TaPPO`NL_TZY_SL_M`TWO^ WPLOP]^bSZPYP]RTeP[PZ[WPPPN_TaPWdNZXX`YTNL_PZ]RLYTeL_TZYLWRZLW^LYOTY^_TWW^XL]_bZ]V^_]L_PRTP^_S]Z`RSZ`__SP NZX[LYd_ZLNSTPaP_LYRTMWP]P^`W_^ 3PT^_SPNZL`_SZ]ZQ?SP7PLOP]^.ZX[L^^]O0OT_TZYbSTNST^MPTYR`^POMdXLYd1Z]_`YP NZX[LYTP^LYOLNLOPXTN TY^_T_`_TZY^LN]Z^^_SPNZ`Y_]d3PT^LW^Z_SPNZL`_SZ]ZQ?SP.Z][Z]L_P.ZX[L^^%;]ZaTOTYR1ZN`^,WTRYXPY__Z>_Ld_SP.Z`]^P /PYYT^bL^[]PaTZ`^WdLYLOU`YN_[]ZQP^^Z]L_ATWWLYZaL@YTaP]^T_dTY_SP7PLOP]^ST[>_`OTP^;]ZR]LXbSP]PSPOPaPWZ[PO_SPT]ZY WTYPWPLOP]^ST[NZ`]^P>_]L_PRTN:]RLYTeL_TZYLW7PLOP]^ST[

For more information about Academy Leadership's training programs, contact:

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