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Career Pathways in Long Term CareThe employment opportunities available in the field of long term care are massive. “Long term care” is the term used to describe the individualized and coordinated services that promote independence, maximize an individual’s quality of life, and meet individual needs over a period of time. Long term care services can be provided in various settings including the home, community, assisted living facilities or skilled nursing facilities. Use of the GuideThe intent of this publication is to provide a visual overview of the employment opportunities within the field of long term care regardless of setting. To achieve this goal and for ease of use, we have organized the guide by common functional area of support. The following areas captured include opportunities within:Executive/Community-wide LeadershipNursing/Clinical SupportHuman ResourcesCulinary/Dietary or DiningEnvironmental Services or Facilities ManagementSocial ServicesCommunity Life/Wellness/Activities/Life Enrichment/Therapeutic RecreationAdmissions/Marketing/Sales & OutreachBusiness Partner SupportsPosition titles, core functions of the role, qualifications, and overall required levels of leadership proficiency can vary significantly based on the setting, broader organization structure and even community specific factors. This guide is not intended to be used as a tool to build position descriptions or evaluate overall compliance. This guide is a tool for facilitating career development conversations with team members. Leveraging the Guide to Retain and Engage Team MembersThis guide can be used to support new team member training, team member development conversations, and mentorship activities (See Training: Working in Long Term Care; Team member Development Planning; and Mentor Activity: Job Shadowing). It is highly recommended that if this guide will be used as a standard element of an organization’s broader talent management initiatives, that time is taken to customize the guide to the uniqueness of the community. Using the Guide to Develop Leadership CompetenceOVERALL PROFICIENCY LEVELLevel 5- Expert-Applies leadership competencies in exceptionally difficult situations-Serves as a key resource and advises othersLevel 4-Advanced-Applies leadership competencies in considerably difficult situations-Generally requires little or no guidanceLevel 3- Intermediate-Applies leadership competencies in difficult situations-Requires occasional guidanceLevel 2- Basic-Applies leadership competencies in somewhat difficult situations-Requires frequent guidanceLevel 1- Awareness-Applies leadership competencies in the simplest situationsRequires close and extensive guidanceIncorporated into the guide are the various levels of leadership proficiency. As is discussed in the Leadership Competencies work tool, leadership proficiencies indicate different levels of expertise or mastery of a competency. The designation of “Overall Leadership Proficiency” in this guide denotes generally, the average level or overall standard of competence (across all 28 leadership competencies) an individual should be at developmentally within the specified position.There are several theoretical problems with deploying the overall standard of competence method across the board. For example, some positions may require a greater proficiency in one competency than another. Other positions may not require any level of proficiency in one specific competency. However, the rationale for inclusion of the Overall Leadership Proficiency designation symbolizes that every role contributes some level of leadership to the organization. And, within every role, each individual team member can work on developing their own proficiencies. In reviewing the Career Pathways document with a team member, take time to discuss not only the general skill and education based qualifications (“General Qualifications”), but also explain the leadership proficiencies. This conversation should open up a broader dialogue related to how, within one position or moving between positions in a long term care facility, a team member can build their leadership skills by developing their individual competency levels. Description of the Overall Proficiency Levels used in the guide:Customization of the ToolAs an organization, it is in your best interest to review the table and customize job titles and position requirements to be in alignment with the core functions and minimum qualifications of your entity. This will help a team member navigate the options within their current work environment and minimize confusion. Rather than deleting a role that doesn’t exist within your organization, it is recommended that the organization designate (with an * or different color font) which roles would be external to the entity. If you are an organization that has affiliations or relationships with another provider where job shadowing, growth, or mentorship would be available, take note of the relationship so leaders and team members understand this option when they are exploring areas of growth or are completing their team member development plan. CLINICAL Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsExpert/AdvancedAssistant Director of NursingAssists the Director of Nursing (DON) in the management and delivery of nursing services to maintain quality standards of care, and advise medical staff, department heads, and Administrator in matters related to nursing service. In the absence of the DON, assumes responsibility for nursing management. Oversees the areas of nursing administration; personnel administration; team member recruitment and retention; staff development; family, resident, and community relations; and other duties/responsibilities assigned by the DON or the facility Administrator. Responsible for assist in the planning, organization, direction, supervision and evaluation of all the nursing services provided in the facility. Ensures nursing department compliance with federal, state and local regulations and community specific nursing core programs. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction. Ensures maintenance of records and reports concerning resident care. Ensures the orientation and training of nursing services personnel. May manages the Nursing Service department within budget. Graduate of an accredited school of nursing, registered nurse licensure in good standing, prior supervisory or project leadership experience. AdvancedNursing Specialties (Infection Control/Wound Care Nurse) This position generally performs all functions of an RN in addition to providing specialized medical care based on a specialty. For an example an Infection Control Nurse will recognize and isolate outbreaks of infectious diseases such as MRSA, tuberculosis, influenza; create action plans for the prevention; collect and analyze data; investigate possible outbreaks; serve as the consultant related to care of individuals and act as an advocate and educator for the community and their families. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction. Specialized coursework, post graduate certificate (CIC- Certificate in Infection Control Prevention) and on the job training. AdvancedNurse Manager/Charge Nurse/Unit ManagerManages a team of RN, LPNs, trained medication aids, certified nursing assistants, and caregiver support roles. Oversees assigned area of nursing administration; personnel administration; team member recruitment and retention; staff training and development; family, resident and community relations; and other duties/responsibilities as assigned. Ensures that care to residents is performed in a caring, safe, efficient and compliant manner in accordance with community mission, vision and values.Graduate of an accredited school of nursing, registered nurse licensure in good standing, prior supervisory or project leadership experience. IntermediateRegistered Nurse (RN)Utilizes the nursing process to assess, plan, implement, evaluate, and audit comprehensive care provided to residents and their families; delivers care documented on care plan including tracking vital signs, preparing of equipment, assisting with dressing, eating, bathing; prepares and administers prescribed medications, monitors treatment in accordance with policy, records and responds to adverse reactions. Oversees the staff training and development and clinical work of LPNs, trained medication aids, certified nursing assistants and caregivers.Graduate of an accredited school of nursing.IntermediateStaff Development Coordinator/Nurse TrainerResponsible for facilitation of all nursing orientation for all newly hired team members, maintains records, assisting with tracking of personnel information working closely with human resources; Coordinates and tracks in-house, external and online staff education, in-services and published a monthly education calendar; carries out requirements to implement grants and projects internally/externally to the community. May lead community wide committees such as safe patient handling, quality council or quality assurance committees, resident and family support, community outreach and track compliance of annual performance reviews, background screens, OIG and TB/Mantoux testing. Graduate of an accredited school of nursing, registered nurse licensure in good standing, prior experience as a RN or Nurse ManagerIntermediateLPNPlan, monitors and gives nursing care to residents and oversees nursing care and procedures and all other services of a residents under the direction of a Registered Nurse and in relation to current state and federal regulations and to accepted standards of quality care and services. Gives medication as prescribed by a physician; takes vital signs; provides basic wound care including cleaning and bandaging; gives injections and immunizations, and takes medical histories. Graduate from an accredited program, one year of courses and hands on experience, maintain a CPR and pass the NCLEX-PN, maintain licensure with the Iowa Board of Nursing. BasicMDS/Resident Assessment CoordinatorCoordinates, develops and completes the resident assessments (MDS) properly, timely and accurately. Manages the process of insurance denials, communicates with billing office. Maintains and updates policies and procedures for MDS and Care Plans, Manages the quality assurance for resident assessments, assists in the discharge planning process, supports resident and family council initiatives. Graduate of an accredited school of nursing. Registered nurse licensure in good standing. It is not uncommon for communities to hire a LPN to fulfill the responsibilities under the supervision of an RN.BasicTrained Medication Aid (TMA)Responsible for administering medications and treatments to residents under direct supervision of a licensed nurse. The TMA reports any noted changes in the resident as they are noted to their charge nurse.Certificate of completion of medication administration training program for unlicensed personnel in nursing homes. Must be a Registered Nursing Assistant in good standing, AwarenessCertified Nursing Assistant (CNA)/Resident AssistantAssists with activities of daily living (bathing, grooming, dressing, giving food and fluids, bowel and bladder, ambulation), personal cares, meal preparation, companionship and any other necessary job duties to meet the needs and improve the quality of life for the individuals we serve.Certified Nursing Assistant in good standingAwarenessConciergeCreates relationships with the residents and staff. Assist CNAs with transporting residents to dining room and activities. Assists with dining room activities, welcome/greet, take meal orders, deliver meals/trays and interact with residents. Helps maintain room order by making beds, straightening drawers and closets, de-cluttering surfaces. May answer call lights and deliver stock supplies. At least 16 years of age. Must be dependable, possess good safety judgment, and respect the dignity of the elderly.AwarenessHome Health Aid/Personal Care AssistantAssists with activities of daily living including meal preparation, entertainment, assisting with bathing, changing of bed linens, some cleaning, accompanying clients to doctor's offices or any other trips outside of the home, medication reminders. PCA Certificate. Experience working with older adults.HUMAN RESOURCES Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsExpertHuman Resources DirectorGuides and manages the overall provision of Human Resources services, policies, and programs for the entire company. The major areas directed are: recruiting and staffing; organizational and space planning; performance management and improvement systems; organization development; employment and compliance to regulatory concerns; team member orientation, development, and training, policy development and documentation; team member relations; company-wide committee facilitation; company team member and community communication; compensation and benefits administration; team member safety, welfare, wellness and health; charitable giving; and team member services and counseling. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction. Bachelor's Degree in Human Resources or related field (preferred). Three to Five years’ experience in the field with hands on experience working with all employment laws, including equal employment opportunity, affirmative action, Americans with Disabilities, FMLA, worker's compensation, and harassment. HR Certification preferred (SHRM-CP, SHRM-SCP, SPHR or PHR).IntermediateRecruiter/Talent Acquisition SpecialistResponsible for recruiting, interviewing, and successfully filling open positions within the Community; Develops internal and external pipelines of talent, may coordinate certified nursing assistant trainings, pre-employment requirements, and the orientation and onboarding program.Associates Degree in Human Resources or related field. Prior work experience in talent acquisition role or long term care. AdvancedHR GeneralistServices as a link between management and team members answering questions, interpreting and administering company personnel policies and procedures; may administer team member benefits, workers’ compensation processes, perform difficult staffing duties, plan and conduct team member orientation, recruitment, and labor relations.Bachelor's Degree in Human Resources or related field (preferred). One to three years’ experience in the field with hands on experience working with all employment laws, including equal employment opportunity, affirmative action, Americans with Disabilities, FMLA, worker's compensation, and harassment.BasicHR Coordinator/HR AssistantCompiles and keeps personnel records. Records data for each team member, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search team member files and furnish information to authorized persons.Associates Degree in Human Resources or related field. BasicScheduler/Staffing CoordinatorReceives ill/absence calls on a daily basis and make appropriate staffing adjustments; accurately indicates upcoming needs and checks for changes; communicates w/ unit specific needs. May use variable staffing plan or block schedule to forecast and/or adjust staffing needs. Updates team member information in KRONOS. Maintains availability/ Voluntary time off requests. Completes special projects/audits related to Staffing Function in a timely manner when requested. May also complete assigned work schedules under the direction of Department Management.High school diploma or equivalent. Post high school training in business, human resources, technology (preferred). BasicPayroll and Benefits CoordinatorCompile and record team member time and payroll data. Compute team members' time worked, production, and commission; compute and post wages and deductions, or prepare paychecks. Manages benefits enrollment and tracking of paid time off in accordance with community policy. Prepares payroll reports as required.High School diploma or equivalent. Post high school training in business, accounting or related field. Intermediate Excel skills.CULINARY/ DIETARY/ DINING Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsExpertCulinary/Dietary/Dining DirectorResponsible for planning, organizing, developing, evaluating and effectively directing the Nutrition & Culinary Services staff and program in order to ensure the delivery of high quality customer meals and dining services consistent with regulations and established best practices. Formulates and works within annual budget. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction Current Food Safety Certification. Enrolled in or a graduate of a dietary manager course with current state certification. Three to five (3 - 5) years’ leadership experience in food service. Demonstrated competencies in food service management and operations, quality management, staff development, cooking, clinical nutrition for the elderly, and community outreach.AdvancedCook/ChefWorking under the direction of the Dining Director, completes food preparation and cooking, properly portions places and displays all foods and beverages for consumption. Delivers meals to residents in dining room, may assist residents with their meal (cutting, buttering). Maintains clean and sanitary work areas. Works with the department to provide quality and nutritious meals and services to residents, guests and team members. High school diploma or equivalent. Food Safety Certification. Prior work experience in institutional and/or quantity cooking. IntermediateDieticianResponsible for providing quality clinical nutritional care and programs for residents of the Presbyterian Homes and Services Communities consistent with regulations and established policies, procedures, and best practices.Bachelor’s Degree in Dietetics, Nutrition. License or Certification as mandated by the state. Registered Dietitian with Commission on Dietetic Registration of the American Dietetic Association or Registry Eligible. If Registry Eligible, must pass exam successfully within six months of hire and after passing, must obtain licensure or certification as mandated by the state in which employed. Knowledge of state and federal regulations for long term care facilities and food service industry.BasicDietary Aid/Server/Wait StaffThis position is responsible for serving meals to residents and performing cleaning duties in the work area. Responsibilities include preparing and serving food, cleaning equipment in the kitchen, and cleaning the food service area.None.ENVIRONMENTAL SERVICES/ FACILITIES MANAGEMENT Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsExpert/AdvancedEnvironmental Services/Facility DirectorDirects and oversees the Environmental Services Department; ensures day to day building maintenance, preventative and routine maintenance of the community, supervision of housekeeping, laundry and maintenance personnel. Formulates and works within annual budget. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction.Associates Degree. Prior work experience leading a team. Ability to troubleshoot appliances, plumbing, electrical, carpentry issues; Boiler's license (as required)Intermediate/BasicMaintenance TechnicianPerforms preventive maintenance on location and equipment. Completes repairs as needed or requested. Keeps various work and storage rooms, public areas and restrooms, garage/ shed, tools and supplies organized and clean. Assures all floor surfaces are clean and appropriately finished. Maintains furniture, lighting, flags, and signs. Keeps sidewalks and parking lots well-marked, free of debris, snow and ice. Acquires resources and means that promote a quality work environment. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction. High School diploma or equivalent. Ability to perform a wide range of general maintenance tasks. AwarenessHousekeeperResponsible for maintaining and assuring uncompromising levels of cleanliness in work areas, buildings and grounds. The housekeeping services staff is responsible for maintaining an attractive and comfortable home in an environment consistent with regulations and established policies and procedures. Completes general cleaning, floor care, washing, sanitizing, polishing furniture/fixtures, waste removal, stocking supplies, cleaning windows, collecting laundry from resident rooms and designated areas, sorting, labeling, washing, drying and distributing linens, and resident personal clothing per assigned schedule, ironing articles as required, inspecting laundry and linen, informing supervisor of replacement needs for communication with residents/families, and other duties as assigned. Ensure that housekeeping and laundry supplies are replenished in work areas; equipment, tools, and supplies are cleaned and properly stored at the end of each shift.None.AwarenessLaundry AssistantPerform a variety of tasks on varying shifts, including collecting and sorting soiled linen, loading and unloading machines, and folding clean linen.None.ADMINISTRATION (BUSINESS OFFICE) Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsAdvancedBilling/Business Office ManagerDirects and oversees the Business Office. Addresses concerns and collaborates in resolving problems to assure community policy, State and Federal regulations and any other 3rd party regulations and requirements are followed. Supervise the accounts receivable billing and collection of payment activities for all designated payers. Verifies accounts receivable procedures are timely and accurately completed. Prepares financial accounting and reports as required. Assists Financial Accountants, Regional Director of Finance, Business Office and community wide leadership regarding budgetary month end accounts receivable and payable issues.Bachelors or Associates Degree in Business, Insurance, Accounting or Bookkeeping. Three to five years prior work experience in healthcare accounts receivable/payable, claims processing or bookkeeping.AR/AP CoordinatorManage accounts receivable billing and collection of payments for all designated payers and designated locations in order to meet and maintain goals, monitors Medicaid, Medicaid Coinsurance, Medicaid Therapy, Hospice, Veterans Administration, Long Term Care Insurance and other designated payer sources as assigned to ensure billing and claims are accurately and timely filed on behalf of their designated facility for both Primary and Secondary payers, monitor A/R aging, accessing the accounts for further attention by involving the A/R and Billing Supervisor and/or Nursing Home Administrator; collects private pay balances to ensure statements are processed and paid promptly, comply with all related laws and regulations pertaining to the position and for fulfilling the obligations under the community Compliance Program.Two (2) year business of accounting degree, AR/AP billing experience, knowledge of regulations affecting long term care business offices.Receptionist/Front Deskresponsible for answering phones, greets and directs visitors, interacts with residents/tenants, does delegated typing and mailing, handles mail and miscellaneous financial account recordkeeping.High school diploma or equivalent. Skilled or ability to learn efficient usage of computers & other technology. Ability to work under the pressure of frequent interruptions.BasicMedical Records Clerk/Health Information SpecialistThe Health Unit Coordinator is responsible for transcribing orders, managing and maintaining all clinical health records, paper and electronic/computerized, etc. within the community, from admission through discharge. Manages requests for health information in compliance with privacy rules and regulations. Coordinates physician rounding schedules. Assures completeness and accuracy of clinical health information. Performs other duties as assigned.High school diploma or equivalent. Completion of a Health Unit Coordinator Program (preferred), or Medical Secretary program or work experience in a skilled nursing or other relevant healthcare setting as a Health Unit Coordinator. COMMUNITY-wIDE LEADERSHIP Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsExpertExecutive Director/Campus AdministratorOversee and directs all department leaders and their programs (typically in campus environment) in alignment with community mission, vision, values and all federal and state laws and regulations. Iowa Nursing Home Administrator's license. Three to five years leadership experience in healthcare administration as a nursing home administrator, housing director, director of nursing or the equivalent.ExpertNursing Home AdministratorDevelops and articulating the community vision/strategic plan in response to the needs of the community. Promotes mission and values in all areas of operational management, communications and public relations. Managing the selection, training, development and performance of the management team to retain a professional, motivated workforce. Monitors all financial operations to ensure utilization of facility resources in a fiscally responsible manner so as to ensure the organization’s long term sustained success in the future. Oversees the total quality management processes and principles within the community to maintain high levels of customer satisfaction and assuring compliance with Federal and State regulations. Securing and/or implementing necessary/required consulting contracts, Medical Director and other independent contractors.Iowa Nursing Home Administrator's license. Three to five years leadership experience in marketing, financial management administrative management, and team building. Expertise in federal and state regulations related to long term care.ExpertHousing DirectorDevelops and articulating the community vision/strategic plan in response to the needs of the community. Promotes mission and values in all areas of operational management, communications and public relations. Managing the selection, training, development and performance of the management team to retain a professional, motivated workforce. Monitors all financial operations to ensure utilization of facility resources in a fiscally responsible manner so as to ensure the organization’s long term sustained success in the future. Oversees the total quality management processes and principles within the community to maintain high levels of customer satisfaction and assuring compliance with Federal and State regulations. Securing and/or implementing necessary/required consulting contracts, Medical Director and other independent contractors.Bachelors or Associates Degree in Business, Health Care Administration, Human Services or a related field. Three to five years leadership experience in marketing, financial management administrative management, and team building. Expertise in federal and state regulations related to long term care. Housing with Services Certificate.ExpertDirector of NursingProvides direction and leadership to a team of licensed nurses, certified nursing assistances, trained medication aids, caregivers and coordinators and assumes accountability and responsibility for the delivery of quality nursing services and care to residents. Assures a comprehensive nursing assessment of all residents, ongoing care is provided according to plan of care and standard principles of nursing, Verifies community wide clinical policies and procedures, plans of care and interventions are evaluated for effectiveness and adjusted and updated accordinglyGraduate of an accredited school of nursing, registered nurse licensure in good standing, prior supervisory experience. ExpertHome Care DirectorDirects and administers a home care agency or program to provide high-quality health care services. Plans and coordinates all activities which may include nursing services, therapy, social work, respite care, and home helpers. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions.Generally requires a Bachelor's degree or RN licensure. 5 years experience in home care, nursing or a related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.ExpertFoundation or Advancement OfficerResponsible for relationship management with prospective and current investors capable of making major gifts including management of identification, cultivation, solicitation, and stewardship.Generally requires a Bachelor’s degree and/or specialized training in fundraising, philanthropy and development. ExpertCommunications/Public Relations DirectorMaintains and/or improves upon the occupancy level and revenue production of the community in accordance with marketing and business plans; Represents the community and increases awareness through participation in outside events; Partners with management to develop and execute marketing plans and achieve community occupancy goals; Manages written and verbal messages relating to overall organization operations.Bachelor’s degree in business, public relations, communications or the MUNITY LIFE/ WELLNESS/ACTIVITIES/LIFE ENRICHMENT/THERAPEUTIC RECREATIONLeadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsExpertActivity/Recreation Program DirectorOversees the plans and administration of all comprehensive recreational/wellness programs for the community, and the maintenance of records necessary to comply with community policies and regulatory requirements. The major function of this department may be classified as overseeing the (1) assessment of individual resident wellness needs, (2) creation of wellness activities based upon individual resident preferences designed to fulfill all resident needs, (3) maintain an environment of opportunity for every resident to experience each dimension of wellness, according to their needs, and (4) promoting benefits and significance of quality recreation/wellness programming to resident, families, visitors, staff and volunteers. Verifies completion of the activities component of the comprehensive care plan assessment, contribution towards completion of care plan goals and ensures activities are individualized to match the skills, abilities and interest/preferences of each resident. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction.Qualified Therapeutic Recreation Specialist or an Activities Professional who is licensed or registered or has two (2) years of experience in a social or recreational program within the last five (5) years one of which was full time in a therapeutic activities program or is a qualified occupational therapist or occupational therapy assistant or has completed a training approved by the state.IntermediateTherapeutic Recreation CoordinatorDesigns, implements, manages, and audits therapeutic recreation programs for residents, scheduling outings, creating calendars, creating new and inventive programming capturing all dimensions of resident wellness. Provides guidance and training to clinical staff on supplies, materials and additional support that may be needed. Conducts all required therapeutic recreation assessments as required. Communicates with residents and families about upcoming community wide and external events. Bachelor’s degree in Therapeutic Recreation or related field from accredited university strongly preferred. Certified Therapeutic Recreation Specialist (CTRS), Activity Director Certified (ADC), Occupational Therapist or Occupational Therapist Assistant preferred.IntermediateResident Services CoordinatorDevelops and implements programs that will serve children, families and seniors living in assisted living, home and community based settings.; assess the needs of the residents via a resident interest survey and personal interviews; plans and directs on-site resident meetings, social activities, and educational programs for children, adults, and/or seniors; identifies community resources that will help the residents maintain their housing—such as low-cost health insurance, food programs, employment, government entitlements—and assist them with the applications; contacts and provides referrals to outside agencies; develops a calendar and articles for the monthly community newsletter.Associate’s Degree; or pursuing a Bachelor’s degree or equivalent. Experience serving families. IntermediateVolunteer Services CoordinatorCultivates a dedicated, capable volunteer community that is meaningfully engaged in achieving the mission of the organization; participate in designing, planning and implementing recruitment strategies to engage volunteers; receives and reviews volunteer applications, conduct interviews as needed, select which candidates to engage and make good matches between applicant’s skills and volunteer role needs.Associate’s degree or equivalent from a two-year college or technical school and one year volunteer management experience; or equivalent combination of education and experience. BasicActivities Aide/AssistantResponsible for developing and conducting activities appropriate to residents’ physical, social, cultural, spiritual, emotional and recreational needs. Ideal applicant must adapt to daily needs of residents, communicate calmly and effectively with residents and co-workers, and encourage dignity and integrity for older adults.None.SOCIAL SERVICES Leadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsAdvanced/IntermediateDirector of Social WorkOversees the work of work of a social worker, manages the budget of the Department, collaborates with leadership to ensure a safe, clean, comfortable and homelike environment. May perform work functions of social worker and/or admissions coordinator. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfaction(Licensed) An individual with a minimum of a bachelor's degree in social work or a bachelor's degree in human services field including sociology, gerontology, special education, rehabilitation counseling, and psychology and one year of supervised social work experience in a health care setting working directly with individuals. BasicSocial WorkerProvides medically related social services to each resident including verifying completion of the comprehensive resident assessment and comprehensive plan of care; educates staff on resident's individual needs; assists residents on how they would like to make decisions about their health care, and whether or not they would like anyone else to be involved in those decisions; finds options to meet physical and emotional needs of each resident; assists with transfer arrangements; makes referrals to outside mental health, substance abuse or financial service entities; completed discharge planning services(Licensed) An individual with a minimum of a bachelor's degree in social work or a bachelor's degree in human services field including sociology, gerontology, special education, rehabilitation counseling, and psychology and one year of supervised social work experience in a health care setting working directly with individuals. ADMISSIONS & MARKETINGLeadership CompetenceCommon Position TitleDescription of RoleGeneral QualificationsAdvanced/IntermediateSales and Outreach/Marketing DirectorResponsible for planning, development and implementation of all of the community’s marketing strategies, marketing communications, and public relations activities, both external and internal. Builds and grows census by developing relationships with hospitals, and potential referral resources by promoting unique services, programs, culture, mission, vision and values. Directs and executes the efforts of the marketing, communications and public relations at both the strategic and tactical levels on behalf of the organization. Creates relationships that will maintain resident census/occupancy and leasing ratios in accordance with budgeted targets. Assists and participates in the QA/CQI process ensuring quality performance, conformance with regulations, standards and laws, and customer satisfactionAssociate’s Degree or post-secondary coursework in marketing, advertising, business or health services preferred. Two years of sales experience in health care services, admissions management, products, or pharmaceuticals preferred.BasicSales & Leasing CoordinatorUses sales tactics to maintain full occupancy; serves as a liaison with external service providers/vendors; prepares leasing packages; coordinates new resident welcome and introductions. High school education or equivalent. Associate’s or Bachelor’s degree preferred. One year in a coordinator capacity and previous sales experience desired.BasicAdmissions CoordinatorEnsures all personnel, clinical, and financial documentation is on record for all new community residents including: reports of admission history and physical examination, admitting diagnosis, instructions relative to resident's total program of care, any advance directives and condition on discharge or transfer or cause of death. None.BUSINESS PARTNER SUPPORT Business Partner/Support ServicesBarber and Beauty Shop ServicesDentistry Eye CareHearing ServicesLegal ServicesReligious SupportLife Enrichment Assistant (Musician/Yoga)Quality Improvement SpecialistsPhysician Assistant/Nurse PractitionerMedical OfficerPhysician (General, Surgical, Urologist, Orthopedists, Hospice, Palliative or Geriatric)Nurse PractitionerInsuranceTherapistsPharmacistOmbudsmanProject Management ................
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