Julesgalagarza.ramonalsina.org



Jules Galagarza917-287-5615jgalagarza@gmail.in/wiretripSummaryAn IT professional specializing in Mac OS enterprise integration covering all versions through macOS High Sierra release and Mac OS 9 Classic. I seek to manage deployment and support for Mac OS and Microsoft Windows workstations (Microsoft Windows 2000 - Windows 10) in enterprise environments. Skilled in processing macOS/Microsoft Windows workstation integration, deployment, installation, and support. I standardized deployment services for corporate workstations and OS imaging utilizing LANDesk/Ivanti boot server and Mac OS X Server NetBoot via NFS. Skilled in supporting mixed OS network environment including AD hybrid (on-premise and O365) environments consisting of multiple domains. My exposure to many of the technologies used in my many years’ experience has allowed me to make the best decisions in utilizing the RE process for various enterprise environments. I have maintained and managed CSI workflows with several of the systems I support in accordance to the ITIL foundation my organization utilizes.SYSTEMS ENGINEER01/2012 – Present UBM, New York, NYI am the technical lead on all of the organization’s IT projects and a point of escalation for the incident management team as per our implemented ITIL v3 foundation process.Successfully developed, managed, and implemented integration processes in AD migration and deployment methods for macOS.UNIX shell (bash) scripting for macOS software configuration deployment and patching.AppleScript Editing for macOS and application configuration deployment.Implemented AD integration and migration processes for Windows 7 using Quest Migration Manager.Integrated enterprise Wi-Fi connectivity via Mac OS X Server Profile Manager for Microsoft CA request payload configuration profile.Implemented content workflow and asset management systems for various business processes: Quark Publishing System (QPS), Censhare, Neo Anygraaf, Virtual Ticket (VT), Box Tools, Adobe CC.Implemented and administer secure global central printing solution: Nuance Equitrac EE/EO v5 (Follow-You printing).Assisted in developing and implementing company's SLA, Best Practice Action Plan, BCP for IT auditing and DR.Developed tools and procedures for Mac OS X Active Directory integration and migration.Developed deploy packages for various application suites (Office, Adobe, Quark, etc.).Adobe CS/CC enterprise support and license administration (Federated ID/Adobe ID).AirWatch Administration (MDM).OKTA/ADFS administration.ShoreTel, Skype for Business, Crestron, Polycom, and AMX AV/VoIP support.ServiceNow IT Service Management.Maintained the configuration management database (CMDB) utilizing the ITSM Discovery Module.Incident and problem management.Change management.Microsoft O365 Administration.License Administration.Account Onboarding/Offboarding.AD/Exchange Hybrid Environment.Deployed Microsoft Lync/Skype for Business with CA implementation.Implemented and administered Jamf Pro EMM.Provisioning and deployment.Device management and inventory (ITAM).Software management.Remote support and configuration.Patch management and reporting.Ivanti Management Console administration.OS provisioning and deployment (macOS and Windows OS image maintenance).Software application distribution (macOS and Windows OS).OS and application patch management (macOS and Windows OS).Hardware and software asset management and reporting.Systems Specialist01/2006 – 12/2011 UBM, New York, NYManaged macOS/Microsoft Windows workstation integration, deployment, installation, and support in all New York and other branch offices throughout the US.Developed applications and procedures to bind Mac OS X workstations to AD Domain and migrate local accounts to AD.Windows 2000 - 2012 Server-Active Directory, and Mac OS Server administration.VMWare Fusion (macOS-Windows-Ubuntu) client installation and configuration.Implemented and administered font management systems (Suitcase, Font Reserve, UTS, etc.).Administered DAM systems (Portfolio, Artesia, and Cumulus).Administered and supported LANDesk ITSM.VPN Client Configuration (Cisco AnyConnect, PPTP, L2TP, and IPSec).iPhone and iPad (ActiveSync).Device onboarding/offboarding support.XML/PXML publication content administration and support (Scriba).Supported corporate B2B events.Manage LAN for Event Managers and Show Daily press room at the XChange events.NOC services support at Interop and Web2.0 events.Provide technical assistance for event attendees and exhibitors.Desktop Support Specialist09/2000 – 12/2005 CMP LLC, New York, NYProvided level I/II desktop support for 2200 end users.Cross-platform support (Mac OS/Microsoft Windows).Provided level 1 and 2 support in a Mac OS/AppleShare IP Client and Windows/Novell Netware Client environment.Configured Mac OS Open Transport (AppleTalk, TCP/IP, ARA, PPP) for client-server connections.Provided technical support on all major Internet browsers, Email clients, and Newsgroup readers. (e.g. Netscape Communicator, Microsoft IE, Microsoft Outlook Express, Microsoft Exchange, Eudora, NewsWatcher, etc).Installed, configured, and supported all software and hardware for Mac OS/Microsoft Windows.Adobe CS support.Supported Lotus Notes r6 – r8.Blackberry (BES) administration and support.EducationVaughn College of Aeronautics, Flushing, NYA.S., Aeronautical Engineering TechnologyCertificationsApple Certified Help Desk SpecialistACHDS 10.4Jamf Certified TechnicianJamf 200 10.xHDI Desktop Support TechnicianHDI-DSTSkills and HobbiesBash ScriptingCSS EditingJavaScript EditingHTML EditingIn-line SkatingMountain BikingGuitar Playing ................
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