Prexams
Chapter 1—Managing and the Manager's Job
TRUE/FALSE
1. An organization is a group of people working together in a structured and coordinated fashion to achieve a set of goals.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: Def
2. A cross country running team is an example of an organization.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
3. An example of a physical resource is the drilling platform used by an oil company.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
4. Jeanne's department has the lowest production cost because her people keep the scrap rate and direct labor costs low. From this information, we know her department is an efficient operation.
ANS: T PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
5. Leading means setting an organization's goals and deciding how best to achieve them.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
6. Managers who select a course of action from among a set of rational alternatives are involved in organizing.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
7. To be an effective manager, you must first do your planning, then your organizing, then your leading, and finally your controlling.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: Comp
8. If American Airlines were to eliminate drinks on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management.
ANS: F PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
9. At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards. Tim's job in the factory involves the controlling function.
ANS: T PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
10. Managers can be classified by both the level of the organization at which they work and the area in which they specialize.
ANS: T PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
11. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. In terms of the managerial levels, she is classified as a first-line manager.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
12. Administrative managers are concerned with creating and managing the systems that create an organization's products and services.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: Def
13. Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
14. Ann Honeycutt oversees all of the various recreational activities at a retirement village and nursing home. Because she is involved with all such activities, she would be classified as an administrative manager.
ANS: F PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
15. The concept of a management role is similar to the role an actor plays in a theatrical production.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Comp
16. Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m., and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
17. When your boss goes to the president's home for a Christmas party, your boss is engaged in the political role as defined by Mintzberg.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
18. When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
19. Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
20. When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the spokesperson role.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
21. William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He will be learning technical skills.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: App
22. Technical skills are more important at the level of the middle manager than at other management levels.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: Comp
23. To be a successful manager, good interpersonal skills are essential.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
24. Conceptual skills are more important to first-line managers than to managers at other levels of the organization.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Comp
25. Managers who are able to see the overall relationships among their organization, its competitors, its suppliers, and the economy are said to have good diagnostic skills.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Def
26. Juan has strong diagnostic skills. He is good at developing a big picture perspective.
ANS: F PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
27. Communication skills help the manager listen to what others say and to understand the real meaning behind e-mails, letters, reports, and other written communication.
ANS: T PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
28. Managerial work follows an orderly, systematic progression through the workweek.
ANS: F PTS: 1 OBJ: 1.5 NAT: AACSB: A
TYP: Comp
29. A college degree has become almost a requirement for career advancement in business, and virtually all CEOs in the United States have a college degree.
ANS: T PTS: 1 OBJ: 1.5 NAT: AACSB: R
TYP: Comp
30. Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, and ethnicity, but not physical abilities and disabilities.
ANS: F PTS: 1 OBJ: 1.6 NAT: AACSB: D
TYP: Comp
31. The management skills required for success in the not-for-profit sector are essentially the same as the for-profit sector.
ANS: T PTS: 1 OBJ: 1.6 NAT: AACSB: R
TYP: Comp
MULTIPLE CHOICE
1. The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of
|a. |bureaucracies. |
|b. |corporations. |
|c. |organizations. |
|d. |managerial hierarchies. |
|e. |centralized units of operation. |
ANS: C PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
2. Which of the following is an example of an organization?
|a. |The Department of Education |
|b. |Princeton University track team |
|c. |Starbucks |
|d. |Swoopo, online auction site |
|e. |All of these choices |
ANS: E PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
3. Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in
|a. |starting a corporation. |
|b. |starting an organization. |
|c. |creating a managerial hierarchy. |
|d. |creating a bureaucracy. |
|e. |creating an organizational matrix. |
ANS: B PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
4. Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery-flavored popcorn. The startup process for this organization included
|a. |deciding on a product to make. |
|b. |identifying potential competitors for the flavored popcorn. |
|c. |finding an initial location in which to house the organization. |
|d. |making financial arrangements to order supplies. |
|e. |All of these choices |
ANS: E PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
5. Which of the following is NOT an example of a physical resource needed to operate the company that produces Kenny's Cajun Popcorn, a "low-calorie snack with a high-voltage flavor"?
|a. |An industrial-size popcorn popper |
|b. |Cajun spices needed for flavoring popcorn |
|c. |The help of family members who serve as taste-testers |
|d. |Popcorn |
|e. |An inventory of cans of Kenny's Cajun Popcorn that is ready to be marketed |
ANS: C PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
6. All of the following are physical resources EXCEPT
|a. |raw materials. |
|b. |a robotic welder. |
|c. |labor used in production. |
|d. |an inventory of finished goods. |
|e. |an office building. |
ANS: C PTS: 1 OBJ: 1.1 NAT: AACSB: A
TYP: Def
7. In the National Football League, the players are a(n) ____ resource.
|a. |physical |
|b. |financial |
|c. |human |
|d. |information |
|e. |intellectual |
ANS: C PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
8. Managers use all of the following types of resources to achieve organizational goals EXCEPT
|a. |international. |
|b. |physical. |
|c. |human. |
|d. |financial. |
|e. |information. |
ANS: A PTS: 1 OBJ: 1.1 NAT: AACSB: A
TYP: Def
9. In the National Football League, the stadiums are a(n) ____ resource.
|a. |international |
|b. |physical |
|c. |human |
|d. |financial |
|e. |information |
ANS: B PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
10. In the National Football League, the ticket revenue is a(n) ____ resource.
|a. |international |
|b. |physical |
|c. |human |
|d. |financial |
|e. |informational |
ANS: D PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
11. In the National Football League, the promotional ads are a(n) ____ resource.
|a. |international |
|b. |physical |
|c. |human |
|d. |financial |
|e. |informational |
ANS: E PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
12. The fact that managers use four classes of resources or inputs to perform organizational processes suggests that management is
|a. |resource-based. |
|b. |output-oriented. |
|c. |an inefficient process. |
|d. |a conversion process. |
|e. |not using its environment wisely. |
ANS: A PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: Comp
13. The primary purpose of the management process is to
|a. |develop organizational goals and make logical decisions. |
|b. |achieve organizational goals efficiently and effectively. |
|c. |ensure that all employees are working together effectively. |
|d. |organize the various functions in a logical manner. |
|e. |make sure things go as planned. |
ANS: B PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: Comp
14. The definition of management considers
|a. |goals. |
|b. |effectiveness. |
|c. |resources. |
|d. |efficiency. |
|e. |All of these choices |
ANS: E PTS: 1 OBJ: 1.1 NAT: AACSB: A
TYP: Def
15. Achieving organizational goals efficiently and effectively
|a. |is necessary to make logical decisions. |
|b. |is not necessary for successful management but is desirable. |
|c. |ensures that all employees will work together effectively. |
|d. |rarely occurs in private sector organizations. |
|e. |is the primary purpose of the management process. |
ANS: E PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: Comp
16. Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime because it operates
|a. |effectively. |
|b. |with reliability. |
|c. |with flexibility. |
|d. |efficiently. |
|e. |bureaucratically. |
ANS: D PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
17. ____ refers to doing a job without wasting resources.
|a. |Complexity |
|b. |Effectiveness |
|c. |Pervasiveness |
|d. |Efficiency |
|e. |Reliability |
ANS: D PTS: 1 OBJ: 1.1 NAT: AACSB: A
TYP: Def
18. Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in
|a. |planning. |
|b. |organizing. |
|c. |managing. |
|d. |controlling. |
|e. |leading. |
ANS: A PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
19. Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was
|a. |equally efficient but not as effective. |
|b. |equally effective and efficient. |
|c. |of unknown effectiveness but not as efficient. |
|d. |neither effective nor efficient. |
|e. |busy managing other workers. |
ANS: C PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
20. ____ means making the right decisions and then successfully implementing them.
|a. |Efficiency |
|b. |Effectiveness |
|c. |Pervasiveness |
|d. |Controlling |
|e. |Leading |
ANS: B PTS: 1 OBJ: 1.1 NAT: AACSB: A
TYP: Def
21. Which of the following statements describes individuals engaged in management?
|a. |The sales manager restructures the company's sales territories. |
|b. |The sales manager meets with individuals in the sales force to help them set sales quotas. |
|c. |The head of the marketing department schedules a sales meeting to motivate the company's sales force. |
|d. |The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year. |
|e. |All of these choices |
ANS: E PTS: 1 OBJ: 1.1 NAT: AACSB: R
TYP: App
22. Which of the following correctly lists all of the basic management functions?
|a. |Decision making, controlling, leading, and coordinating |
|b. |Planning, decision making, organizing, and controlling |
|c. |Planning and decision making, leading, and organizing |
|d. |Planning and decision making, organizing, leading, and controlling |
|e. |Managing, leading, directing, staffing, and evaluating |
ANS: D PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
23. ____ is one of the four basic management functions.
|a. |Working |
|b. |Communicating |
|c. |Managing |
|d. |Centralizing |
|e. |Planning |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
24. Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in
|a. |organizing. |
|b. |planning. |
|c. |controlling. |
|d. |leading. |
|e. |communicating. |
ANS: B PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
25. ____ involves determining an organization's goals and deciding how best to achieve them.
|a. |Coordinating |
|b. |Controlling |
|c. |Organizing |
|d. |Leading |
|e. |None of these choices |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
26. The correct sequence in which a manager should accomplish the four basic management functions
|a. |is planning−organizing−leading−controlling. |
|b. |is organizing−planning−leading−controlling. |
|c. |is organizing−leading−planning−controlling. |
|d. |is leading−controlling−organizing−planning. |
|e. |depends on the prevailing circumstances. |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: Comp
27. The purpose of planning and decision making is to
|a. |enhance the company's image. |
|b. |monitor organizational progress. |
|c. |structure the organization for effective goal attainment. |
|d. |get the members of the organization to work together. |
|e. |serve as a guide for future activities. |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
28. Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its first 2 weeks. This is most representative of which management function?
|a. |Controlling |
|b. |Organizing |
|c. |Leading |
|d. |Planning |
|e. |Motivating |
ANS: C PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
29. Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in
|a. |planning. |
|b. |organizing. |
|c. |leading. |
|d. |controlling. |
|e. |decision making. |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
30. Google CEO, Larry Page, launched Google+ with the concept of letting people group those they interact with into different social circles, which distinguished it from Facebook. Making the distinction from the competitor was a(n) ____ function of management.
|a. |organizing |
|b. |controlling |
|c. |coordinating |
|d. |leading |
|e. |planning and decision making |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
31. Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management.
|a. |organizing |
|b. |controlling |
|c. |coordinating |
|d. |leading |
|e. |planning |
ANS: A PTS: 1 OBJ: 1.2 NAT: AACSB: T
TYP: App
32. When employees work remotely conference calls and email can be used to check on employee availability and productivity. This is part of the ____ function of management.
|a. |organizing |
|b. |controlling |
|c. |coordinating |
|d. |leading |
|e. |planning |
ANS: B PTS: 1 OBJ: 1.2 NAT: AACSB: C
TYP: App
33. In the production department at Chelsea Milling Company, a sample of every product being produced is taken at 15-minute intervals to ensure that standards are maintained. This is an example of
|a. |planning. |
|b. |controlling. |
|c. |leading. |
|d. |organizing. |
|e. |discriminating. |
ANS: B PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
34. Editors at publishing companies monitor content for quality and accuracy. They are engaged in
|a. |planning. |
|b. |controlling. |
|c. |leading. |
|d. |organizing. |
|e. |discriminating. |
ANS: B PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
35. Which of the following statements BEST reflects the relationship between management and leadership?
|a. |Leadership is only one part of management. |
|b. |Management is only one part of leadership. |
|c. |Management and leadership are the same thing. |
|d. |Leadership and management are unrelated concepts. |
|e. |Both leadership and management are part of controlling. |
ANS: A PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: Comp
36. Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its first 2 weeks. Page leveraged the Google name and expertise in search engines with the new social networking site. Which management function does this represent?
|a. |Planning |
|b. |Controlling |
|c. |Leading |
|d. |Organizing |
|e. |Communicating |
ANS: C PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
37. The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function?
|a. |Planning |
|b. |Controlling |
|c. |Leading |
|d. |Organizing |
|e. |Coordinating |
ANS: C PTS: 1 OBJ: 1.2 NAT: AACSB: R
TYP: App
38. Which of the following is NOT an activity associated with the management function of leading?
|a. |Trying to get employees to produce at high levels |
|b. |Settling a dispute between two shifts of workers |
|c. |Praising workers who show improved performance |
|d. |Informing employees of corporate goals for next year |
|e. |Checking on the quality of finished products |
ANS: E PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
39. Which of the following is an activity associated with the management function of controlling?
|a. |Setting a goal to increase sales 25 percent next quarter |
|b. |Arranging units in an organization according to function |
|c. |Reviewing yesterday's production reports |
|d. |Choosing between two alternative communication systems |
|e. |Deciding to buy ten new robots to weld auto bodies |
ANS: C PTS: 1 OBJ: 1.2 NAT: AACSB: A
TYP: Def
40. The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level?
|a. |First-line management |
|b. |Administrative management |
|c. |Middle-level marketing management |
|d. |Top management |
|e. |Front-line supervisor |
ANS: D PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
41. A General in the Marine Corps is a(n)
|a. |supervisor. |
|b. |first-line supervisor. |
|c. |top manager. |
|d. |middle manager. |
|e. |intermediate manager. |
ANS: C PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
42. A ____ is an example of a middle manager.
|a. |chief executive officer |
|b. |president |
|c. |supervisor |
|d. |chairman of the board |
|e. |division head |
ANS: E PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
43. In most organizations, the ____ level of management contains the largest number of managers.
|a. |first-line supervision |
|b. |administrative management |
|c. |top management |
|d. |middle management |
|e. |production management |
ANS: D PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
44. Which of the following statements about middle managers is FALSE?
|a. |Middle managers coordinate supervisors' work. |
|b. |Middle managers implement top management's policies. |
|c. |Middle managers serve as a bridge between upper and lower levels of the organization. |
|d. |The number of middle managers is increasing in most organizations. |
|e. |Middle managers can also be classified according to functional area. |
ANS: D PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: Comp
45. Middle managers spend most of their time
|a. |on the telephone. |
|b. |in meetings. |
|c. |implementing plans of top managers. |
|d. |managing inventory. |
|e. |supervising production employees. |
ANS: C PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
46. Corporate attorneys are part of the corporate headquarters. Their area of management is part of
|a. |marketing. |
|b. |finance. |
|c. |operations. |
|d. |human resources. |
|e. |other kinds of management. |
ANS: E PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
47. When editors ensure authors meet a deadline, the editors are working in which functional area?
|a. |Marketing |
|b. |Finance |
|c. |Operations |
|d. |Human resources |
|e. |Administration |
ANS: C PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
48. Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their performance. Eric is a(n) ____ manager.
|a. |operations |
|b. |administration |
|c. |marketing |
|d. |finance |
|e. |human resources |
ANS: E PTS: 1 OBJ: 1.3 NAT: AACSB: R
TYP: App
49. ____ managers tend to be generalists and not associated with any particular functional area.
|a. |Administrative |
|b. |Operations |
|c. |Production |
|d. |Marketing |
|e. |Human resources |
ANS: A PTS: 1 OBJ: 1.3 NAT: AACSB: A
TYP: Def
50. Which of the following is a category of managerial role defined by Henry Mintzberg?
|a. |Interpersonal |
|b. |Functional |
|c. |Leadership |
|d. |Managerial |
|e. |Communications |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
51. Which of the following roles is categorized as interpersonal?
|a. |Entrepreneur |
|b. |Figurehead |
|c. |Monitor |
|d. |Disseminator |
|e. |All of these choices |
ANS: B PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
52. Which interpersonal role involves serving as a link among people?
|a. |Leader |
|b. |Figurehead |
|c. |Liaison |
|d. |Negotiator |
|e. |Spokesperson |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
53. Siemens makes wind turbines. Carol is the executive responsible for maintaining good relations with environmental groups. She is filling the ____ role.
|a. |figurehead |
|b. |leader |
|c. |liaison |
|d. |negotiator |
|e. |entrepreneur |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
54. The head of HR meet with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling?
|a. |Negotiator |
|b. |Figurehead |
|c. |Leader |
|d. |Entrepreneur |
|e. |Spokesperson |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
55. Which of the following roles is categorized as informational?
|a. |Entrepreneur |
|b. |Liaison |
|c. |Leader |
|d. |Spokesperson |
|e. |Negotiator |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
56. Which of the following roles is categorized as decisional?
|a. |Leader |
|b. |Monitor |
|c. |Disseminator |
|d. |Entrepreneur |
|e. |Spokesperson |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
57. Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling?
|a. |Leader |
|b. |Disseminator |
|c. |Figurehead |
|d. |Resource allocator |
|e. |Spokesperson |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
58. Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here?
|a. |Developer |
|b. |Entrepreneur |
|c. |Planner |
|d. |Leader |
|e. |Monitor |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
59. The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads, has hired a new worker to cook the fruit used to make the spreads. The cooking process requires a large pressure cooker, which must be closely monitored while in operation. As the owner trains the new employee in how to operate the pressure cooker, she is engaged in which managerial role?
|a. |Developer |
|b. |Entrepreneur |
|c. |Planner |
|d. |Leader |
|e. |Monitor |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
60. The ____ role is being fulfilled when the CEO reads The Wall Street Journal.
|a. |liaison |
|b. |spokesperson |
|c. |leader |
|d. |disseminator |
|e. |monitor |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
61. Dan Akerson, CEO of General Motors, announced six successive quarters of profitability. He is performing the managerial role of
|a. |liaison. |
|b. |spokesperson. |
|c. |leader. |
|d. |disseminator. |
|e. |monitor. |
ANS: B PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
62. When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication.
|a. |disseminator |
|b. |entrepreneur |
|c. |liaison |
|d. |figurehead |
|e. |leader |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
63. The gecko in the Geico commercials is playing the ____ role.
|a. |disseminator |
|b. |entrepreneur |
|c. |liaison |
|d. |spokesperson |
|e. |figurehead |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
64. When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____ role.
|a. |entrepreneur |
|b. |leader |
|c. |resource allocator |
|d. |negotiator |
|e. |monitor |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
65. A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount.
|a. |negotiator |
|b. |disseminator |
|c. |monitor |
|d. |liaison |
|e. |resource allocator |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
66. Which decisional role involves the manager in resolving conflicts?
|a. |Negotiator |
|b. |Disturbance handler |
|c. |Liaison |
|d. |Leader |
|e. |Resource allocator |
ANS: B PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
67. Chrysler Group, operated by Fiat, repaid $551 million in one quarter to the U.S. government for a loan provided during bankruptcy reorganization. Fiat's CEO was a(n)
|a. |disturbance handler. |
|b. |liaison. |
|c. |leader. |
|d. |resource allocator. |
|e. |entrepreneur. |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
68. Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items the person was wearing in the photo. What role was he fulfilling?
|a. |Leader |
|b. |Entrepreneur |
|c. |Liaison |
|d. |Resource allocator |
|e. |Figurehead |
ANS: B PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
69. Which two roles, when combined, make the manager a vital link in the organization's communication system?
|a. |Spokesperson and figurehead |
|b. |Disseminator and liaison |
|c. |Monitor and disseminator |
|d. |Figurehead and disseminator |
|e. |Spokesperson and monitor |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
70. Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category?
|a. |Decisional |
|b. |Operations |
|c. |Interpersonal |
|d. |Communications |
|e. |Informational |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
71. Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?
|a. |Interpersonal |
|b. |Figurehead |
|c. |Decisional |
|d. |Leader |
|e. |Informational |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
72. When the Luminate CEO appealed to Google Venture for investment money, he was in the role of ____.
|a. |disturbance handler |
|b. |figurehead |
|c. |spokesperson |
|d. |negotiator |
|e. |monitor |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
73. ____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.
|a. |Human |
|b. |Organizational |
|c. |Conceptual |
|d. |Technical |
|e. |Strategic |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: App
74. The managerial skills least important to a top manager are ____ skills.
|a. |organizational |
|b. |human |
|c. |conceptual |
|d. |technical |
|e. |strategic |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: Comp
75. Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills.
|a. |technical |
|b. |conceptual |
|c. |human |
|d. |organizational |
|e. |operational |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: App
76. ____ skills enable a manager to visualize the most appropriate response to a situation.
|a. |operational |
|b. |knowledge |
|c. |conceptual |
|d. |technical |
|e. |diagnostic |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Def
77. At the ____ managerial level, technical skills are particularly important.
|a. |top management |
|b. |operational employee |
|c. |middle management |
|d. |first-line supervisor |
|e. |board of directors |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: Def
78. Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions. What skills is he using?
|a. |Technical |
|b. |Conceptual |
|c. |Human |
|d. |Organizational |
|e. |Operational |
ANS: B PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: App
79. Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?
|a. |Technical |
|b. |Diagnostic |
|c. |Conceptual |
|d. |Interpersonal |
|e. |Analytic |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
80. Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role.
|a. |entrepreneur |
|b. |negotiator |
|c. |resource allocator |
|d. |leader |
|e. |analyst |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
81. The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong ____ skills.
|a. |functional |
|b. |conceptual |
|c. |technical |
|d. |interpersonal |
|e. |diagnostic |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
82. Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?
|a. |Conceptual skills are probably most important at the level of the first-line supervisor. |
|b. |Good interpersonal skills are absolutely essential to a manager's success. |
|c. |Diagnostic and analytic skills are important in the leader role. |
|d. |Technical skills are most important to top managers. |
|e. |The mix of skills required of a manager depends on the level of management at which he or she works. |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: Comp
83. Which statement regarding the relationship between managerial skills and managers' activities is FALSE?
|a. |Technical skills are probably most important at the level of the first-line supervisor. |
|b. |Conceptual skills are most important to top managers. |
|c. |Diagnostic and analytic skills are extremely important to the decision-making process. |
|d. |Good interpersonal skills are essential to a manager's success. |
|e. |The mix of skills required of a manager depends on the level of management at which he or she works. |
ANS: D PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
84. A manager's ability to think in the abstract is a(n) ____ skill.
|a. |technical |
|b. |human |
|c. |conceptual |
|d. |functional |
|e. |operational |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Def
85. Which skills are most important for first-line managers?
|a. |Human |
|b. |Conceptual |
|c. |Technical |
|d. |Functional |
|e. |Operational |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: T
TYP: Comp
86. At the ____ level of management, conceptual skills are most important.
|a. |top management |
|b. |operational employee |
|c. |middle management |
|d. |first-line supervisor |
|e. |intermediate |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: Comp
87. Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method?
|a. |Diagnostic and interpersonal |
|b. |Conceptual and interpersonal |
|c. |Diagnostic and decision-making |
|d. |Technical and conceptual |
|e. |Technical and decision-making |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: Comp
88. Which of the following statements about interpersonal skills is TRUE?
|a. |Interpersonal skills are most important for top-level managers. |
|b. |Interpersonal skills are most important for middle-level managers. |
|c. |Interpersonal skills are most important for first-line managers. |
|d. |Interpersonal skills are used by technical personnel, not managers. |
|e. |Interpersonal skills are important at all organizational levels. |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Comp
89. Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?
|a. |Interpersonal |
|b. |Technical |
|c. |Conceptual |
|d. |Time-management |
|e. |Diagnostic |
ANS: C PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Def
90. Conceptual skills enable managers to
|a. |take an overall view of how the parts of the organization interrelate and to think strategically. |
|b. |solve detailed problems for their subordinates. |
|c. |understand, interact with, and communicate effectively with others in the organization. |
|d. |correctly diagnose organizational problems. |
|e. |None of these choices |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: Def
91. The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) ____ skill.
|a. |communication |
|b. |knowledge |
|c. |conceptual |
|d. |technical |
|e. |interpersonal |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: Def
92. Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his ____ skills.
|a. |communication |
|b. |decision-making |
|c. |conceptual |
|d. |technical |
|e. |interpersonal |
ANS: A PTS: 1 OBJ: 1.4 NAT: AACSB: C
TYP: App
93. The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ____ skill.
|a. |operational |
|b. |knowledge |
|c. |conceptual |
|d. |technical |
|e. |time-management |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: A
TYP: Def
94. Jeff works remotely on Fridays. He schedules conference calls on those days because he does not need to see others at work. He uses ____ skills.
|a. |operational |
|b. |knowledge |
|c. |conceptual |
|d. |technical |
|e. |time-management |
ANS: E PTS: 1 OBJ: 1.4 NAT: AACSB: R
TYP: App
95. According to the science of management, management tasks should be approached in all of the following ways EXCEPT
|a. |rational. |
|b. |logical. |
|c. |objective. |
|d. |systematic. |
|e. |intuitive. |
ANS: E PTS: 1 OBJ: 1.5 NAT: AACSB: A
TYP: Def
96. The skills necessary to become a successful manager usually are attained through
|a. |education. |
|b. |experience. |
|c. |watching films and videos of managers in action. |
|d. |a combination of education and experience. |
|e. |computer simulations and video training courses. |
ANS: D PTS: 1 OBJ: 1.5 NAT: AACSB: R
TYP: Comp
97. Which of the following statements about the role of education in management is TRUE?
|a. |Formal education is the best way to acquire the skills a manager requires. |
|b. |Managerial skills are best learned through experience, not formal education. |
|c. |Once a manager has a master's degree, additional formal education is unnecessary. |
|d. |The primary advantage of a college education to managers is that a person can become familiar with current research and |
| |thinking on management. |
|e. |College courses are of little value to first-line supervisors. |
ANS: D PTS: 1 OBJ: 1.5 NAT: AACSB: R
TYP: Comp
98. Educational, healthcare, and international organizations
|a. |are so different from for-profit businesses that they do not need managers. |
|b. |have little in common with one another. |
|c. |require the use of management skills occasionally. |
|d. |are organized so that managers do not have a role. |
|e. |None of these choices |
ANS: E PTS: 1 OBJ: 1.6 NAT: AACSB: R
TYP: Comp
99. Management is practiced in
|a. |Indiana Heart Hospital. |
|b. |the Catholic Church. |
|c. |the International Olympic Committee. |
|d. |McDonald's. |
|e. |All of these choices |
ANS: E PTS: 1 OBJ: 1.6 NAT: AACSB: R
TYP: App
100. Which of the following statements about management is TRUE?
|a. |Management occurs solely among individuals at high levels in organizations. |
|b. |Management exists only in business firms. |
|c. |Management is relatively unimportant in not-for-profit organizations. |
|d. |Management exists in organized crime and street gangs. |
|e. |None of these choices |
ANS: D PTS: 1 OBJ: 1.6 NAT: AACSB: R
TYP: Comp
COMPLETION
1. All ____________________, regardless of whether they are large or small, profit-seeking or not-for-profit, domestic or multinational, use some combination of human, financial, physical, and information resources to achieve their goals.
ANS: organizations
PTS: 1 OBJ: 1.1 NAT: AACSB: A
2. The purpose of ____________________ is to ensure that an organization's goals are achieved in an efficient and effective manner.
ANS: management
PTS: 1 OBJ: 1.1 NAT: AACSB: A
3. When an organization produces its goods or services without unnecessary waste of resources, we say that it is ____________________.
ANS: efficient
PTS: 1 OBJ: 1.1 NAT: AACSB: A
4. ____________________ is the management function that serves as a guide to future activities.
ANS: Planning and decision making
PTS: 1 OBJ: 1.2 NAT: AACSB: A
5. When a CEO changed the structure of an organization, she was engaging in the ____________________ function of management.
ANS: organizing
PTS: 1 OBJ: 1.2 NAT: AACSB: R
6. Communication, motivation, and working with groups are all parts of the ____________________ function of management.
ANS: leading
PTS: 1 OBJ: 1.2 NAT: AACSB: C
7. As the organization moves toward its goals, managers must ____________________ progress to ensure that it is performing in such a way as to stay on the path to success.
ANS: monitor
PTS: 1 OBJ: 1.2 NAT: AACSB: A
8. Choosing a course of action from alternatives is ____________________.
ANS: decision making
PTS: 1 OBJ: 1.2 NAT: AACSB: A
9. Top managers make up the relatively ____________________ group of executives who manage the overall organization.
ANS: small
PTS: 1 OBJ: 1.3 NAT: AACSB: A
10. Decisions such as General Electric's decision to sell its small-appliance division would be made at the ____________________ level of management.
ANS: top
PTS: 1 OBJ: 1.3 NAT: AACSB: R
11. Jennifer is the head ER nurse at a large hospital. She is a(n) ____________________ manager.
ANS: middle
PTS: 1 OBJ: 1.3 NAT: AACSB: R
12. ____________________ managers work in areas related to getting consumers and clients to buy the organization's products or services.
ANS: Marketing
PTS: 1 OBJ: 1.3 NAT: AACSB: A
13. ____________________ managers deal primarily with activities such as accounting, cash management, and investments.
ANS: Financial
PTS: 1 OBJ: 1.3 NAT: AACSB: A
14. The monitor, disseminator, and spokesperson roles make up the group of roles Henry Mintzberg termed ____________________ roles.
ANS: informational
PTS: 1 OBJ: 1.4 NAT: AACSB: C
15. When a manager encourages employees to improve productivity, she is engaged in the ____________________ role.
ANS: lead
PTS: 1 OBJ: 1.4 NAT: AACSB: C
16. The entrepreneur and disturbance handler roles Mintzberg described would be included in the management category of ____________________.
ANS: decisional
PTS: 1 OBJ: 1.4 NAT: AACSB: A
17. When someone develops new ideas for innovation they are in the ____________________ role.
ANS: entrepreneur
PTS: 1 OBJ: 1.4 NAT: AACSB: C
18. Washing dishes, waiting tables, and maintenance are examples of ____________________ skills.
ANS: technical
PTS: 1 OBJ: 1.4 NAT: AACSB: T
19. ____________________ skills enable a manager to visualize the most appropriate response to a situation.
ANS: Conceptual
PTS: 1 OBJ: 1.4 NAT: AACSB: R
20. Conceptual skills are most important to ____________________-level managers.
ANS: top
PTS: 1 OBJ: 1.4 NAT: AACSB: R
21. When managers use quantitative models and logic they are practicing the ____________________ of management.
ANS: science
PTS: 1 OBJ: 1.5 NAT: AACSB: R
22. ____________________ people entering the workforce often seek work in smaller, more entrepreneurial firms that allow flexibility and individuality.
ANS: Younger
PTS: 1 OBJ: 1.6 NAT: AACSB: D
23. ____________________ refers to differences among people.
ANS: Diversity
PTS: 1 OBJ: 1.6 NAT: AACSB: D
MATCHING
Match the following. You may use a response once, more than once, or not at all.
|a. |Human resource |
|b. |Physical resource |
|c. |Financial resource |
|d. |Informational resource |
1. Custodial staff
2. Tuition
3. SAT scores
4. Auditorium
1. ANS: A PTS: 1
2. ANS: C PTS: 1
3. ANS: D PTS: 1
4. ANS: B PTS: 1
Match the following. You may use a response once, more than once, or not at all.
|a. |Communicating |
|b. |Controlling |
|c. |Leading |
|d. |Organizing |
|e. |Planning |
5. Luminate CEO, Bob Lisbonne, presented his business plan to Google Ventures to get it to invest. The presentation was part of the ____ function of management.
6. Luminate was originally called Pixazza, but the name was changed after several calls for pizza delivery. Lisbonne's decision to change the name was part of the ____ function of management.
7. Luminate partners with entertainment sites. Each Luminate manager is dedicated to a corporate partner. This is part of the ____ function of management.
8. Monitoring comments posted on photos for appropriateness is part of the ____ function of management.
5. ANS: A PTS: 1
6. ANS: C PTS: 1
7. ANS: D PTS: 1
8. ANS: B PTS: 1
Match the following. You may use a response once, more than once, or not at all.
|a. |Disseminator |
|b. |Monitor |
|c. |Leader |
|d. |Negotiator |
|e. |Spokesperson |
9. Encourages employees to improve productivity
10. Scans three papers a day
11. Bargains with suppliers for the best deal
12. A celebrity hired to perform in advertisements
9. ANS: C PTS: 1
10. ANS: B PTS: 1
11. ANS: D PTS: 1
12. ANS: E PTS: 1
Match the following. You may use a response once, more than once, or not at all.
|a. |Increasing |
|b. |Decreasing |
|c. |Staying the same |
13. The number of women in the workforce
14. The number of Hispanics in the workforce
15. The amount of diversity in the workforce
16. The amount of flexibility and individuality in the workplace
13. ANS: A PTS: 1
14. ANS: A PTS: 1
15. ANS: A PTS: 1
16. ANS: A PTS: 1
Special Exercises
Most people begin learning management skills while they are children, as members of a family. Pat and Frank are parents of Louisa and Michael. Match the activity with the role. You may use a response once, more than once, or not at all.
|a. |Figurehead |
|b. |Leader |
|c. |Liaison |
|d. |Monitor |
|e. |Disseminator |
|f. |Spokesperson |
|g. |Entrepreneur |
|h. |Disturbance handler |
|i. |Resource allocator |
|j. |Negotiator |
17. Louisa describes to her parents why she deserves a bigger allowance
18. Pat guys a new watch
19. Frank settles an argument
20. Pat emails carpool partners the schedule for the week
21. Frank checks Power School to find out the kids' current grades
22. Grandparents arrive for a visit and Michael shows them around
23. Louisa coordinates with Michael for her time on the computer
24. Frank motivates the kids to clean their rooms
25. Michael listens to his parents' conversation to learn about a job offer that requires a move
26. Louisa writes and submits an article to the local paper about her Girls Scout gold award project
27. Michael starts a lawn mowing business
28. Pat calls the pet sitter to coordinate services when no one is home
17. ANS: J PTS: 1 TOP: Special Exercises
18. ANS: I PTS: 1 TOP: Special Exercises
19. ANS: H PTS: 1 TOP: Special Exercises
20. ANS: E PTS: 1 TOP: Special Exercises
21. ANS: D PTS: 1 TOP: Special Exercises
22. ANS: A PTS: 1 TOP: Special Exercises
23. ANS: C PTS: 1 TOP: Special Exercises
24. ANS: B PTS: 1 TOP: Special Exercises
25. ANS: D PTS: 1 TOP: Special Exercises
26. ANS: F PTS: 1 TOP: Special Exercises
27. ANS: G PTS: 1 TOP: Special Exercises
28. ANS: C PTS: 1 TOP: Special Exercises
ESSAY
1. Describe the four types of organizational resources.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.1 NAT: AACSB: R
2. Define management and differentiate between the terms efficiency and effectiveness.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.1 NAT: AACSB: R
3. Describe the differences between a manager and someone who is not a manager.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.1 NAT: AACSB: R
4. Describe the management process.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.2 NAT: AACSB: R
5. List and define the four basic management functions.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.2 NAT: AACSB: R
6. Which of the functions of management is the most important? Support your answer.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.2 NAT: AACSB: R
7. Managers can be classified according to both the level of the organization at which they work and their area of expertise. Discuss these two classification schemes and how they are interrelated.
ANS:
Students should recognize that the two schemes are complementary and that a manager could be classified according to both schemes simultaneously. For example, a manager is simultaneously a middle manager and a marketing manager.
PTS: 1 OBJ: 1.3 NAT: AACSB: R
8. Identify and describe the three levels of management.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.3 NAT: AACSB: R
9. Define the term top manager, and describe what executives do.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.3 NAT: AACSB: R
10. Describe and illustrate the connection between management role sand management skills.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.4 NAT: AACSB: R
11. Henry Mintzberg identified three broad categories of roles that managers play. List the three broad categories, and identify and define one of the roles contained in each category.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.4 NAT: AACSB: R
12. How are Mintzberg's informational roles related to the monitor role of management?
ANS:
Answer not provided.
PTS: 1 OBJ: 1.4 NAT: AACSB: R
13. Bob, an executive at Mars candy corporation, wants to expand revenue. He negotiates with apparel retailers to carry a line of M&M merchandise. Which managerial skills did he use and when did he use them?
ANS:
Answer not provided.
PTS: 1 OBJ: 1.4 NAT: AACSB: R
14. Which is more important to successful management: education or experience? Why?
ANS:
Answer not provided.
PTS: 1 OBJ: 1.5 NAT: AACSB: R
15. Describe the processes by which managers typically attain the necessary management skills and some of the advantages and disadvantages of each process.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.5 NAT: AACSB: R
16. Is management in a not-for-profit organization different from management in a profit seeking organization? How?
ANS:
Answer not provided.
PTS: 1 OBJ: 1.6 NAT: AACSB: R
17. How is technology affecting management today?
ANS:
Answer not provided.
PTS: 1 OBJ: 1.6 NAT: AACSB: R
18. Describe three characteristics of the new workplace that is emerging in organizations today.
ANS:
Answer not provided.
PTS: 1 OBJ: 1.6 NAT: AACSB: D
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