Dear John,



District D Zoom Gathering, January 12, 2021Summary NotesOn the call: Jennifer Nelson (Maple Grove Hospital), Deb Anderson (CHI St Joseph’s Medical Center), Phil Ruggerio (St Cloud Hospital, MAHV website advisor), Janette Ditlefsen (Good Shepherd Community), Janene Riedeman (St Cloud Hospital), Amy Daley (Cambridge Medical Center), Linda Johnson (CHI St. Gabriels Health), Katie Swanson (MHealth Fairview Lakes), Jane Denovchek (MAHV president/acting District D Chair)We asked each participant to update the group on: Status of volunteers returning to their facility and in which positions; status of gift shop and/or plans to re-open; how they are keeping volunteers engaged and recognized; any successes with virtual events or fundraisers. Here are the highlights [I have included email addresses in case you want to reach out directly for more information]:General observations: volunteer coordinators are maintaining contact with volunteers via newsletters, emails and phone calls. Many volunteers are eager to return to their facilities (and some have, though not all to their previous role). Long term care facilities continue to have restrictions on volunteers in the buildings, so volunteers who have returned are largely in hospitals. Hospital volunteers are getting COVID vaccines, along with staff. Some volunteers are expressing reluctance to return until they are vaccinated. 25% of St Gabriel’s volunteers are back on site, mostly in non-patient care roles and projects. Extremely successful “bakeless” bake sale and coupon book sale. lindajohnson@No volunteers back at CHI St Joseph’s Medical Center. Gift Shop not open. Knitters/quilters are still active. Received a grant from the Brainerd Community Foundation to purchase restaurant certificates to distribute to volunteers as a way to support local businesses. Small profit ($200) from online sale (Collective Goods) – reluctance to purchase without seeing/touch items was noted. Utilized unsold gift shop candy inventory to provide ‘sunshine’ to staff throughout the first months of the pandemic and was able to get vendors & local businesses to match. deb.anderson@No volunteers allowed to return to Good Shepherd Community (assisted living community). Gift shop closed, may open with limited hours. Developed some ‘distance volunteering’. Of note, asked volunteers and community members to record short videos (under ten minutes) of ‘regular’ community activities like walking the dog, ice fishing, family playing in the snow, grocery shopping. Recordings are ‘aired’ on the facilities in house TV channel for residents to enjoy (not posted on FB or other social media). janetteditlefsen@gsc-Maple Grove Hospital is a new MAHV member. We welcomed Jennifer Nelson, volunteer manager. About 20% of volunteers (100) are back in the hospital in all roles. Gift shop is currently closed (had been re-opened once earlier in the pandemic; staff by paid employees). For volunteer recognition, coordinated a drive-up appreciation event last summer (200 participants, more than annual banquet); set up tent in parking lot, staff greeted volunteers as they drove up – but stayed in their vehicles – and handed out gift bags. In her email communications with volunteers, Jen often includes pictures so volunteers can see what some of the physical changes have been. Jennifer.nelson@Approximately 15% of volunteers (10) are back at Cambridge Medical Center, in clerical and non-patient care roles. Gift shop open MWF for limited hours with PPE and other safety protocols in place. Employees appreciate having it open. amy.daley@20% of St. Cloud Hospital volunteers are back as part of a phased approach. All have been welcomed back but positions are still limited. Priority positions are STEP force transport and delivery pool and gift shop. Gift shops are open (staffed largely with paid staff). 2020 sales overall were 63% of previous year’s, which was surprisingly positive. Gift Shop is offering curbside pickup; PPE and other safety protocols in place.riedemanj@MHealth Fairview also had a phased plan for volunteer return – across the system, volunteers in select priority positions were invited to return in September. Positions varied by hospital site. At MHealth Fairview Lakes, 17 volunteers are back; gift shop remains closed. Katie Swanson, volunteer coordinator for Lakes (Wyoming) and Northland (Princeton) reported that the gift shop at Northland is permanently closed. Like other places, volunteers are making masks and other sewing/knitting projects. Throughout the MHealth system, volunteers have made thousands of tray favor/cards for patients (coordinated and distributed centrally). Katie initiated a “Pocket Praises” project, asking volunteers to write inspirational, amusing or grateful thoughts to staff on preprinted templates (attached with these notes) kswans16@Ideas suggested for virtual education/webinars:Equity and access – resolving issues revealed by the pandemic. Are current best practices really the best?Renewal and resilience for a post-COVID worldHow we survived COVID, a forum for storytelling and highlighting our various journeys through the pandemicTechniques for dealing with non-compliant behaviors: how volunteers can de-escalate/defuse difficult encounters in the new realty of restrictions and protocols. Re-launching / grand re-opening strategies for gift shops Two for You video series are now available on the MAHV website under the Media tab/videowebinars. Created by the University of Minnesota Extension – two minutes for you to live and lead with intention.Please let me know if I have omitted anything (or anyone). Thanks for participating,Jane DenovchekActing District D Chair ................
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