Principles of Hospitality and Tourism
Principles of Hospitality and Tourism
Final Exam Review
PHT - Cluster Intro (Skills for Success), Restaurant Pathway
1. There are 16 different career clusters, representing more than 79 different career pathways to help students navigate their way to greater success in college and career.
2. Hospitality and Tourism is a CLUSTER
3. What are the 4 pathways included in Hospitality and Tourism? Restaurants and Food/Beverage Services, Lodging, Travel & Tourism, Recreation, Amusements & Attractions
4. Hospitality and Tourism encompasses the MANAGEMENT, marketing and operations of restaurants and other food services, lodging, attractions, recreation events and travel related services.
5. A unique symbol that represents a company or organization. LOGO
6. Which of the following is true of the Hospitality and Tourism industry?
← All of these choices are true
← Meeting the needs of guests with kindness and goodwill
← Important to the US economy
← Provides services to people away from home
7. How much money is generated each year in the US just by our own nation in the Hospitality and Tourism industry? $1 Trillion
8. Businesses in the Restaurants and Food/Berverage Services can be located inside other businesses, like AMS' school cafeteria. True or False
9. Which of the following is NOT one of the types mentioned in the Recreation, Amusement, & Attractions pathway?
← Movies
← Entertainment
← Attractions
← Spectator Sports
← Participatory Sports
10. A trip that includes several segments of the hospitality industry, such as transportation, lodging, meals, and entertainment. TRAVEL PACKAGE
11. Communication is the TRANSMISSION of information and feelings from one person to another.
12. INTERPERSONAL SKILLS is the ability to interact smoothly and productively with other people.
13. There are 3 kinds of interpersonal skills. What are they?
Verbal communication
Nonverbal communication
Electronic communication
14. Those things that capture your attention and you are willing to spend time on. INTERESTS
15. Which of the following is NOT part of "The Heart of Hospitality?"
← Customer Promotions
← Customer
← Customer Needs
← Satisfying Customer Needs
16. An activity that is done for another person. SERVICE
17. Customer service includes which of the following experiences:
← Performance of the staff
← Courtesy of the staff
← Cleanliness of the property
← The way customers are treated
← All of these choices are part of the total customer experience
18. POOR SERVICE is the number 1 reason that customers do not return to a business.
Restaurant Pathway
19. Types of Menus
Fixed – same foods offered every day.
Cycle – foods change daily for a set period of time; at the end of time, menu repeats itself.
Market – change with the availability of good products (seasonal).
Hybrid – combination of two types of menus (fixed with a cycle menu).
20. Type of menu in which foods change daily for a set period of time and at the end of that time, the menu repeats itself. CYCLE
21. Refers to the area in a hospitality business that guests usually see. FRONT OF THE HOUSE
22. Back-of-the-house staff? What is it and list the jobs that are there.
AREAS GUESTS USUALLY DO NOT SEE. CHEFS, STEWARDS, COOKS, DISHWASHER
23. Front-of-the-house staff? What is it and list the jobs that are there.
AREAS GUESTS USUSALLY SEE. MANAGERS, SERVERS, BUSSERS, HOSTS, CASHIER
24. Who is second-in-command in the kitchen? SOUS CHEF
25. The Hospitality and Tourism industry provides 1 in EIGHT jobs in the USA.
26. Which Pathway is this: Businesses that prepare food for customers. Can be Casual, Fancy, Large, or Small.
Restaurant and Food/Beverage
27. Which Pathway is this: Businesses that provide overnight accommodations? LODGING
28. Which Pathway is this:Business that physically moves people from 1 place to another. TRAVEL & TOURISM
29. Your personal evaluation of what is important to you. VALUES
30. If there were no customers there would be NO BUSINESS!
31. POOR SERVICE is the number 1 reason that customers do not return to a business.
Lodging Pathway
32. What are the 4 categories of lodging businesses?
Full-Service Hotels
Limited-Service Properties
Specialty Accommodations
Institutional Housing
33. Full service hotels provide a(n) FULL RANGE of services.
34. A hotel staff member who helps guests make arrangements for entertainment and shows and dinner reservations: Concierge
35. There are FIVE types of Full Service Hotels.
36. Which type of Full Service Hotel provides the highest level of amenities, service, room furnishing, public spaces and technology? Luxury Hotel
37. Which type of Full Service Hotel caters to the vacationer or leisure traveler? Resort Hotel
38. Has more than 1 room and the decor is more like a home with a kitchen, living area and bedroom. SUITE
39. How many Limited Service Properties are there? Two
40. Limited Service Hotels may offer CONTINENTAL breakfasts.
41. Budget Hotels are also called economy hotels, budget motels, OR economy motels
42. The type of Special Accommodation for guests that are looking for personal service and charming locations. Bed and Breakfast Operation
43. An inexpensive place to stay where sleeping rooms, bathrooms and kitchen facilities are share. Sometimes you have to perform chores as part of your payment. HOSTEL
44. Campgrounds are NOT part of Special Accommodations. True or False
45. Institutional Housing includes Dormitories and Senior housing. True or False
46. Large sleeping area filled with beds for many guests, bathroom facilities are shared. Dormitory
47. What are the 4 areas in the Housekeeping Division Chart: GUEST ROOMS, PUBLIC AREAS, LAUNDRY, CONTRACT SERVICES.
Travel and Tourism Pathway
48. Events, tours, and activities one can do while on vacation. Excursions
49. In class, we talked about 3 types of businesses that serve travelers. What are they?
Travel Agents, Electronic Travel Agents, Tour Operators
50. Professionals within an agency that act to match the travel desires of leisure and business travelers with the most appropriate suppliers of tourist services. Travel Agents
51. Have developed from the Internet and communicate via websites and email. Electronic Travel Agency
52. Professionals that organize complete travel programs for groups or individuals to every continent and by all modes of transportation. Tour Operator
53. What does a Tour Operator do?
Organize complete travel programs
Service groups and individuals
Offer competitive rates through volume buying
Earn their profit through mark up of services
54. According to your notes, which of the following would NOT be an employement opportunity with tour operators:
a. Tour escort/guide
b. Operations manager
c. Tour planner
d. Sales and marketing manager
e. Organize complete travel programs
55. Businesses that purchase large blocks of airline seats or cruise berths at a substantial discout, and resell them to travel agents or the general public for a lower than normal fare. Consolidator
56. Tax and tip are included in the price quote of the meal, room, tour, etc. All inclusive
57. A natural or man-made facility, location or activity which offers items of specific interest. Attraction
58. Which Extreme Sports Careers did we discuss in class? Mountain guide, River rafting guide, Tour guides
Recreation, Amusements & Attractions Pathway
59. An activity that people do for rest, relaxation, and enjoyment.
60. 4 types:
← Entertainment - Major Sports Complexes, Events, Theater, Special Restaurants, Museums
← Attractions – Amusement Parks, Motor Sports
← Spectator Sports – Professional Sports Teams
← Participatory Sports – Fishing, golf, swimming, bowling, softball = all for fun!
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