Massachusetts General Hospital Annual Report on Equity in ...

Massachusetts General Hospital

Annual Report on Equity in Health Care Quality 2020

Massachusetts General Hospital Disparities Solutions Center Joseph R. Betancourt, md, mph ? Aswita Tan-McGrory, mba, msph ? Karey S. Kenst, mph

MGH/MGPO Edward P. Lawrence Center for Quality and Safety Elizabeth Mort, md, mph ? Syrene Reilly, mba ? Andrea T. Tull, phd ? Stephanie Oddleifson, mph

Contents

Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1. Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2. Demographic Profile of Mass General Patients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3. COVID-19 and Pandemic Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4. Improvement Efforts for Documented Disparities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 5. Moving Forward: 2021 Vision and Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Appendix A: Methods and Data Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Appendix B: Data Sources and Dates Presented . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Mass General Diversity and Inclusion Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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Acknowledgements

The MGH/MGPO wishes to acknowledge and thank the following individuals for their contributions to the development of this report:

Judy Clark, RN, Nurse Manager for Stroke Quality, Department of Neurology Allison Bryant Mantha, MD, MPH, Department of Obstetrics and Gynecology Jeffrey Ecker, MD, Department of Obstetrics and Gynecology Chris Kirwan, Clinical Director, Medical Interpreter Services Kirk Larsen, Project Specialist, Patient Experience, Center for Quality & Safety Joan Quinlan, MPA, Vice President for Community Health Hsing-Min Sha, Program Manager, Ambulatory Practice Improvement Division Natalia Laikhter, Data Analyst, Ambulatory Practice Improvement Division

images: Page i, We Can Do It Together! ? Antonio Reonegro; page 37: ? Sarah Bastille; all other images

courtesy MGH Photography.

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