SVC Revised 090315 Two Hour PRESENTATION HANDOUT

Professional Meet & Greet Basics ! The Great Communicators Keys to Success! Deflection & Redirection! “Let me Start Over”, “Time Out” , & “Single Voice”! “Chief Dolan’s 24 Hour Rule” & “TUI”! Applying the “FAA Sterile Cockpit Rule” in the Field! Sgt. Jim Dolan’s “Dust ‘em off Rule” Section III ................
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