Dynamics CRM Online vs. Salesforce
[Pages:1]Dynamics 365 vs. Salesforce
Integration with familiar technologies Sales Automation Marketing Automation
Costs
Dashboards
Dynamics 365
Salesforce
? As part of Microsoft's Office 365 family, Dynamic 365 fully integrates with Outlook, Office, Sharepoint, and more.
? A plug-in for Outlook that gives only the ability to track emails
? View lead history, competitors, creditstatus, payment terms, and other clientdata
? Does not offer comparableautomation
? No limits on emails
? The Professional Edition limits users to 250 email messages percampaign
? Knowledge base:free
? Knowledge base:$50/user/month
? Offline access:free
? Offline access:$25/user/month
? Storage:US $5/GB/month
? Storage: US $250/GB/month
? Add-ons are less expensive or built in.
? Add-ons are more expensive and less inclusive
? Many of the features that would be add-ons in Salesforce are built in ? Has a reputation for hidden costs.
with Dynamics 365.
? Most expensive CRM solution out there.
? Ability to combine all the data you want into a single view ? Allow charts, lists and embedded HTML documents ? Real-time data
? A limited combination of data can be compared or tracked
? Only reports can be displayed
? Data lag of up to an hour
Productivity
Analytics
User Adoption Service Level Agreement
? Salespeople can be more productive because they don't spend as much of their valuable time switching tasks.
? More time lost switching tasks.
? With no Outlook plug-in, users need to leave to send an email
? Inlineanalytics ? Easy one-click drilldown ? PowerBI integration allows organizations to view, share, and collaborate
on important data.
? Drag and drop customization capability for end users
? Restricts ability to search and export data to Excel ? No inlineanalytics ? Drill down takes several clicks ? Personalization features reservedfor
power users and admins
? No reversion ofpersonalization
? 99.9 % uptime guarantee
? No SLA
Dynamics 365 offers a full set of cloud solutions available under one management portal.
To learn more about how the experts enCloud9 can help transform your business, contact us at 402-235-8540 or at
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