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4330700469900Email: HYPERLINK ":\\Users\\100840\\Downloads\\Software-Engineer-Resume-Example-Free-Download\\venkatesh.hcl0710@" venkatesh.hcl0710@Phone: +91 8328583462LinkedIn: Email: HYPERLINK ":\\Users\\100840\\Downloads\\Software-Engineer-Resume-Example-Free-Download\\venkatesh.hcl0710@" venkatesh.hcl0710@Phone: +91 8328583462LinkedIn: -304800-482600368300558800Venkatesh AkuthotaVenkatesh Akuthota3937001104900Atlassian Suit AdministratorAtlassian Suit Administrator3937001812290R E S U M E O B J E CT I V ER E S U M E O B J E CT I V E39560521767808+ of experience facilitating cutting-edge engineering solutions with a wide range ofe-commerce application and technology skillsProven ability to leverage full-stack knowledge and experience to build interactive and user-centered website designs to scaleExtensive expertise in large system architecture development and administration, as well as network design and configuration8+ of experience facilitating cutting-edge engineering solutions with a wide range ofe-commerce application and technology skillsProven ability to leverage full-stack knowledge and experience to build interactive and user-centered website designs to scaleExtensive expertise in large system architecture development and administration, as well as network design and configuration109220546104000503362960SKILLSSKILLS16986253705860Jira SoftwareJira Software13970002381252457450231140390779022606050742852324101143002190751066801504955715003740150Jira Core 8.4Jira Core 8.428841703723640Jira Service DeskJira Service Desk42468803736340Bash / ShellBash / Shell52838353756660 Microsoft Windows Server Microsoft Windows Server5270504137660MySQLMySQL14541517018017437104131945MS Active DirectoryMS Active Directory137160015176532512004163060Confluence 6.15Confluence 6.15285115018986546005754160520BitbucketcketBitbucketcket421005016446553657504163060Linux Operating SystemLinux Operating System5177790147955-342900520703937004551045EXPERIENCE DETAILSEXPERIENCE DETAILS3486155092065SENIOR Atlassian Suit ADMINISTRATOR at NESS TECHNOLOGIESDealer Track, New York / January 2018 - PresentMigrated Jira Data to Service Desk Integrated Jira with Salesforce, Rally24/5 support to End usersSENIOR Atlassian Suit ADMINISTRATOR at NESS TECHNOLOGIESDealer Track, New York / January 2018 - PresentMigrated Jira Data to Service Desk Integrated Jira with Salesforce, Rally24/5 support to End users1092201339853473456334125SENIOR JIRA ADMINISTRATOR at HCL TECHNOLOGIESJohson & Johson / San Bruno, CA / August 2015 - December 2017Lead a team of 4Upgraded Jira from 5.2v to 6.4Interacted with Business stake Holders, Scrum Masters and Business Analysts for requirements in Jira and confluenceDeveloped automation rulesStandardized Jira projects with specified templates. SENIOR JIRA ADMINISTRATOR at HCL TECHNOLOGIESJohson & Johson / San Bruno, CA / August 2015 - December 2017Lead a team of 4Upgraded Jira from 5.2v to 6.4Interacted with Business stake Holders, Scrum Masters and Business Analysts for requirements in Jira and confluenceDeveloped automation rulesStandardized Jira projects with specified templates. 1066802863853663958428990Software Engineer at Aromatic Technologies PVT. LtdFedex, California /Feb 2014 to June 2015Provided L2 support Engineer for All Atlassian Products Wipro, Chennai/ Aug 2013 to Jan 2014 Worked as Jira and Confluence AdministratorCompu Credit Evaluation, Chennai/ June 2011 to Sep2013Worked as Jira support engineerSoftware Engineer at Aromatic Technologies PVT. LtdFedex, California /Feb 2014 to June 2015Provided L2 support Engineer for All Atlassian Products Wipro, Chennai/ Aug 2013 to Jan 2014 Worked as Jira and Confluence AdministratorCompu Credit Evaluation, Chennai/ June 2011 to Sep2013Worked as Jira support engineer-36195054610292100748665EDUCATIONEDUCATION2032001175385Bachelor of Technology from JNTU University, HYDERABAD 2011.Bachelor of Technology from JNTU University, HYDERABAD 2011.-412750141605PROFFESSIONAL EXPERIENCE 1.Project Name: Dealer Track-Atlassian Client : COX AutomotiveDuration : January 2018 to till date Role : Sr. Jira Administrator Operating System : Linux Tools/Software’s: Jira Service Desk 3.10.1, Jira Agile 7.7.1, Confluence, Fisheye & Crucible, GIT, Qmetry, MySQL, ITIL Management, Xmatters, Rally and salesforce Project Description:Cox Automotive and Dealer-Track will have even broader capabilities for helping customers navigate a rapidly changing automotive marketplace and grow their business across the value chain. The combined companies will provide comprehensive, open-choice solutions that drive efficiency and deliver greater value to consumers, dealers, lenders, manufacturers and the overall automotive industry. Roles and Responsibilities:Creation of Jira Projects based on user request.Creation of new Jira users and Jira groupsImplementing Jira workflows using advanced features such as Post functions, Conditions and ValidatorsExperience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira ProjectsCreating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.Configure the Customer Portal, request types, queues, SLA metrics and automation.Installing plugins and maintaining the licenses Cloning the Jira ProjectsRe-indexing Jira on timely basisCreating spaces in ConfluenceProviding privileges to the usersTroubleshooting the problems in JiraLinking GIT Repositories to Fisheye ProjectsCreating and managing filters.Managing Groups and Role management based on projects.Migrating Jira Service Desk project.Upgraded Confluence from 5.7 to 5.9.10 versionTaken ownership in checking Plugin compatibility and UAT pre-upgrade of Jira.Upgraded Jira from 6.3.10 to 7.1.8 versionRestarting Jira, performance monitoring of Jira instances and checking log and backup filesManaging Users in Crowd DirectoriesTroubleshooting user queries on Qmetry, Jira, Confluence, Fisheye and Crucible applicationsPrioritizing workload and resolving tickets based on Service Level AgreementsIntegration of Jira with other applications using pluginsImporting bulk issues into Jira Projects using CSV files Upgraded Jira from 7.1.8 to 7.7.1 versionMigration and restoring of Jira. 2.Project Name: Johnson & Johnson Client : Johnson & JohnsonDuration : August-2015 to December-2017Role : Jira AdministratorOperating System : Windows Tools/Software’s: Jira Service Desk 6.4, Jira Agile 6.4, Confluence, Fisheye & Crucible, GIT, ITIL Management.Description:Measurement Services, Pearson’s web-based test administration system has been specifically developed to meet the stringent delivery and security requirements of high-stakes assessments, yet provides the flexibility to administrator, teacher and student tests in a classroom or practice setting Roles and Responsibilities:Creation of Jira Projects based on user request.Creation of new Jira users and Jira groupsImplementing Jira workflows using advanced features such as Post functions, Conditions and validators.Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira ProjectsCreating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals.Configure the Customer Portal, request types, queues, SLA metrics and automation.Installing plug-in and maintaining the licenses Cloning the Jira ProjectsRe-indexing Jira on timely basisCreating spaces in ConfluenceProviding privileges to the usersTroubleshooting the problems in JiraLinking GIT Repositories to Fisheye ProjectsCreating and managing filters.Managing Groups and Role management based on projects.Migrating Jira Service Desk project.Taken ownership in checking Plug-in compatibility and UAT pre-upgrade of Jira.Restarting Jira, performance monitoring of Jira instances and checking log and backup filesManaging Users in Crowd DirectoriesTroubleshooting user queries on Qmetry, Jira, Confluence, Fisheye and Crucible applicationsPrioritizing workload and resolving tickets based on Service Level AgreementsIntegration of Jira with other applications using plug-inImporting bulk issues into Jira Projects using CSV files 3. Project Name: FedEx Integration. Client : FedEx Integration. Duration : Feb2014 to June2015Role : Jira AdministratorOperating System : Linux, Windows Tools/Software’s: Jira Service Desk 6.4, Jira Agile 6.4, Crowd, Confluence, Fisheye & Crucible, Bamboo, Oracle11g.Summary:FedEx Corporation is a Delaware corporation, incorporated October 2, 1997. FDX Corporation was founded in January 1998 with the acquisition of HYPERLINK "; \o "Roadway Services" Caliber System Inc. by Federal Express. With the purchase of Caliber, FedEx started offering other services besides express shipping. Caliber subsidiaries included RPS, a small-package ground service; HYPERLINK "; \o "Roberts Express (page does not exist)" Roberts Express, an expedited shipping provider; HYPERLINK "; \o "Viking Freight" Viking Freight, a regional, HYPERLINK "; \o "Less than truckload" less than truckload freight carrier serving the Western United States; Caribbean Transportation Services, a provider of airfreight forwarding between the United States and the Caribbean; and Caliber Logistics and Caliber Technology, providers of logistics and technology solutions. Thus, FedEx Corporation took over many of the other small and medium range companies making itself a very huge software mess and we worked on integrating many of their applications.Role: Sr. Jira Administrator Responsibilities: Managing and checking the overall server health and functionality.Monitoring JIRA disk space usage.Analyzing and reporting upon JIRA usage and activity.Supporting network load balancing needs and ensuring its correct operation GLB/LLB.Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure.Setting up alerts and enforcing policiesTrain Business leads with the new JIRA functionalitiesChecking for operating system, and JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.Deploy Test DR environmentProvide direction and assistance to staff members to complete daily responsibilities and roles / providing technical SupportCommunicate effectively with customers and clients to create strong professional client relationshipsLead team by applying dynamic leadership talents to obtain excellent performance in accordance with project goalsManage and evaluate the project development & testing phaseCoordinate projects and participate in training programs and workshop for personal developmentUse strong analytical and conflict management skills to solve customers' issues 4. Project Name: Electronic Arts’ Interactive Messaging Service (EIMS). Client : Wipro, Chennai Duration : Aug2013 to Jan2014 Role : Jira AdministratorOperating System : Linux, Windows Tools/Software’s: Jira, Crowd, Confluence, oracle10g, Win XP, LinuxDescription:Electronic Arts EA is the world’s leading independent developer and publisher of interactive entertainment software for advanced entertainment systems. This project provides an item synchronization process to facilitate sharing of item information in a timely and error free fashion. Future customers will require EIMS interface as they will communicate directly with them and require the additional flex fields made available by EIMS and EIMS Item SynchronizationRole: Sr. Jira Administrator Responsibilities:Synchronize schedules, set expectations and establish service level agreements (SLA), Escalate issues with internal tools.Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.Manage user permissions to tools according to the needs of projects and teams.Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.Work closely with other teams to define best practices for using lab tools across the organization and company.Test new versions of the tools and plug-ins to ensure compatibility.Researches and utilize industry methods and techniques. 5. Project Name : Compu Credit Evaluation Client : Compu Credit Evaluation.Duration : June 2011 to Sep2013Role : Jira AdministratorOperating System : Linux, Windows Tools/Software’s: Jira, Crowd, Confluence, Oracle 10g, Win XP, Confluence, Stash, Linux Enterprise Server 11Description:Compu Credit's unique proprietary credit scoring models evaluate consumer credit and bankruptcy risk using credit bureau data and repayment history on consumer loans. The SOA advanced technology enables them to identify consumers who they believe have the best credit quality in their target market. Compu Credit consumers are under-served by more traditional providers of consumer credit.Role: Jira Administrator.Responsibilities: Creation of new Jira ProjectsResponsible for creating new users and groups in JiraManaging Issue type screensResponsible for creation of custom workflowsManaging Jira – Issue Types with specified custom fieldsProviding permissions to the users for Confluence Wiki PagesTracking timesheet TEMPO for each issue for reportingResolving tickets based on SLA (Service Level Agreement)Maintaining backup in DEV environment. Prepared projects, dashboards, reports and questions for all JIRA related services.Providing required permissions to the users based on the request.Preparing succession of build by replicating of build data from original site to workplace using Jenkins build tool -3492508717915 ................
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