NGMA
Virtual AGT/GMBoK Sign-In Troubleshooting Suggestions Missing Sign-In Link Steps to TakeSearch your email with the keyword “Pathable,” the email sender address is (no-reply@) Check your spam/junk folder for Pathable email address (no-reply@) Clear your email for the Pathable email address (no-reply@) Request a new sign-link from info@Other Troubleshooting Suggestions Try clearing your cacheTurn off all ad-blocking software/ extensionsBrowser issue – Download the most current version of Google Chrome (preferred), Edge, or Mozilla Firefox as your browser when signing into Pathable. As of 5/14, the platform no longer supports Safari browser for Macs. Note: Internet Explorer is not recommended and no longer supported by Microsoft. Here is a link to the most current browser versions. issue - check your desktop or laptop computer is at least:Mac: Mac OSX 10.7 or laterWindows: Windows 10, 8, 8.1, 7, Vista (SP1 or later), XP (SP3 or later)Ubuntu: 12.04 or laterLinux: Red Hat Enterprise Linux 6.4 or higherChange computers - if possible, try to attend the training or access the website from a personal laptop rather than a work computer/network which should help if your workplace has heavy levels of security protocols or your work computer does not include up-to-date hardware or software.Fixes requiring additional time and effortAdditional Hardware or Security Access IssuesIf you are using a work computer or network, you may need to go back to your agency IT department for support on what hardware (laptop) you have or security settings that need to be disabled as well as permission to reach the Pathable and/or Zoom websites. We know that some workplaces have banned access to Zoom or limited firewall access to outside websites like Pathable, which is the platform the conference is using. Below we have added support language to discuss with your agency’s IT department. Request your firewall restrictions be decreased - If possible, contact your IT department and request the firewall restrictions be decreased, here is an example request:“I am requesting a firewall exception from (insert date) until May 22nd as I am attending a virtual public lecture training, which provides non-classified grants educational information, which before Covid-19, was scheduled as an in-person training in a public space (hotel). I have included the Pathable platform informational firewall link below for your reference. for assistance with hardware issues - Schedule IssuesClick on the Schedule menuClick in the “Search” box to the upper rightClick “Reset” button on the lower left ................
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