Aetna Individual Medicare Producer Guide

Aetna Individual Medicare Producer Guide

2016/2017 Aetna and Coventry Individual Medicare products (MA/MAPD, PDP) Release date: March 2017

For Agent Use Only. Not to be shared with Medicare beneficiaries. Aetna Inc. Proprietary and Confidential. 18.07.003.1 H

Introduction Section 1

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Welcome!

Thank you for contracting with Aetna and becoming ready to sell our portfolio of Individual Medicare products. We're proud to offer high-quality, affordable Medicare Advantage and Part D health plans. Coventry Health Care and First Health Part D are Aetna companies, giving you robust opportunities to offer complete solutions and win more sales. As a health care company, our focus is on serving consumers, and making it easy to do business with Aetna. You make a valuable difference in your local market! Thank you for your support to Aetna members. Everything that we do is directed to ensuring quality and complete satisfaction for them. Our Medicare Producer Guide gives the key operational information on our requirements and CMS compliance. It directly supports our upline and producer agreements, making it a valuable training resource for you to grow and retain business and win referrals. ? In this updated release, we have streamlined information and we've also enriched some key content. We encourage you to take advantage of the active

links in Table of Contents to easily navigate to the need-to-know information. ? You will see that we direct you to access Producer World for numerous additional resources located in the section "Individual Medicare"

(MA/MAPD, PDP). ? Recently, we revamped , our consumer website for Aetna Medicare products. The site is now easier and more intuitive to use.

Plus, there's a new For Producers page where you can find a list of key links you use when assisting your clients. Explore the guide, keep it handy, and for personal assistance at any time. Aetna's local and national teams and our Broker Services Department are ready to support you to be successful and compliant. Service excellence and strong partnerships ensure success and growth! Thank you for all that you do as an Aetna Medicare partner,

Armando Luna, Jr. Vice President of Individual Medicare Sales and Marketing

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How to use this guide

We update this document periodically throughout the year. To ensure you get the most accurate information, please access the document online instead of printing a hard copy. You can always get the latest version on Aetna Producer World and the Coventry Broker Portal.

Tools for your Aetna Medicare business

Aetna Producer World

Appointed Aetna agents, this is your go-to site for information, tools and reports on Aetna Medicare (MA/MAPD, PDP) products. Use it to learn about products, compensation, certification and licensing. You can order enrollment kits here and get sales and marketing materials. Register or log in at . Click "Log In/Register" in the top navigation bar. Once logged in, click "Individual Medicare" at the top of the page to access all Individual Medicare information and materials.

Coventry Broker Portal

Register or log in at . Contact Broker Services at 1-866-714-9301 for help. What's available? ? Your Coventry Agent Writing Number (AWN) and broker ID card ? Enrollment kit supply ordering ? Access to App Tracker ? Ascend Virtual Sales Office app request form

To the extent there is any conflict between the descriptions in this guide and the terms of your contract with Aetna, the terms of the contract control.

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Introduction

? Welcome ? How to use this guide ? Broker communications ? Table of contents ? Key terms ? The Aetna brand, mission &

values

Broker communications

We primarily communicate with you through email. Through these emails, we update you on: ? Products and benefits ? Updated marketing materials ? Compliance information ? Training opportunities and more We send communications to the email you provided when you first contracted with us. To update the email address where you receive our broker communications, or if you're not receiving our communications, please call or email the Broker Services Department. It's your responsibility to make sure we have a valid email address on file. To help ensure you receive our emails, please add our sender address MedicareBrokerNews@comms. to your email address book or contact list. If needed, you can always access an archive of past broker communications on Aetna Producer World.

Table of contents T

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