30180 '3' 'Your Bill' 4-web

Any questions?

Your bill explained

23645 '3' Your Bill Exp Insert 220x426:23645 '3' Your Bill Exp Insert 220x426

03/04/2008

17:15

Page 1

Introducing your 3 bill.

23645 '3' Your Bill Exp Insert 220x426:23645 '3' Your Bill Exp Insert 220x426

03/04/2008

17:15

Page 1

This leaflet will help answer any questions you may have about your first bill.

My 3.

The quick and easy way to

manage your account..

Before we get into the nitty-gritty of your first bill, here¡¯s a reminder of the price

plans that are available from 3.

Monthly charges ¨C price plans

My 3 is free and lets you manage your account quickly and easily. You

can check your usage, view recent bills, register for eBilling and update

your account details. Visit My 3 online at three.ie or via Planet 3 on your

3 mobile.

Simply Press

Your bill explained

Switch to eBilling or the tree gets it.

Worried about that small rainforest¡¯s worth of mail that

arrives through your letterbox everyday? Well now you can

do something about it. Simply switch to ebills.

Any questions?

You can use each flexi-unit for a 1 minute voice call, to send 3 texts or to use 1MB of internet surfing

on your mobile. To check how many flexi-units you have left for the month, just go to My3 on your

mobile.

Go to My3, select My account, Billing preferences and

then eBills, and make this the last bill we send you through the

post. Instead you¡¯ll get a text message letting you know when your

bill is ready to view online at My3. Do your bit for the environment

by switching to eBills at My3.

Things we¡¯re often asked.

3 Customer Services

PO Box 333

Dublin 2, Ireland

three.ie

All Pay Monthly price plans are subject to a 12 month minimum term contract. Free 3 to 3 calls apply within the ROI and if your price

plan gives unlimited 3 to 3 calls, a fair use policy of 3,000 minutes per month applies. See three.ie for details.

This document is printed on fully recyclable paper.

H3G0261¨C001/06R5

? 2007 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.

Registered office: Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2.

Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may be reproduced without the prior written

permission

of the publisher. ¡®3¡¯ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The

contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified,

supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited is subject to 3¡¯s customer terms (available at three.ie).

The customer terms will take precedence if there is any discrepancy within this publication.

You may well find the answer you¡¯re looking for here.

Q

A

Payment

Q I¡¯m paying by Direct Debit. When will my first payment be?

A Payment will be taken from your bank account about 19 days from the date of your bill, giving

you at least seven days notice from when your bill arrives. This date will be shown on your bill.

Q If I make an interim payment, will the full amount shown on the bill still be taken by Direct

Debit?

Yes, 3 will always collect the full amount stated on the bill, if paying by Direct Debit.

If I¡¯m paying by cash, when do I need to pay my bill?

By the payment due date, which is shown on the front page of your bill.

Q

A

A

Q

A

Q

A

Price plans

Q Can I change my price plan?

A Yes, you can change to a selected range of our other price plans, subject to terms and

conditions agreed by 3.

Q

A

Q

A

Your monthly allowance is displayed in your bill. Yes, some things are excluded and will be

added to your bill. These are: calls and messages to international destinations (beginning with

00); any roaming calls and messages excluding 3LikeHome; calls and messages to and from

premium rate services (beginning with 15); message alert services, and calls to directory

services (beginning with 118). Calls to other numbers beginning with 0818, 1850, 1890, 15 and

0700 aren¡¯t included in your allowance. Some content is not included in your allowance. Before

you download content, you will be notified if there is a charge. This isn¡¯t a complete list. Please

refer to the price guide on three.ie for further details.

How will my bill be calculated?

Services are charged in arrears and your monthly commitment is charged in advance. Your

second bill will be sent one month from the date of your first bill.

What is a flexi-unit?

A flexi-unit is 1 call minute, 3 text messages or 1 MB of internet surfing on your mobile.

Depending on your plan you get a certain amount of flexi-units to play with each month. You

can use these flexi-units on calling, texting and surfing the web in whatever combination you

like within your plan.

If I don¡¯t use all of my flexi-units one month, will they be carried over to the next?

Any unused flexi-units at the end of the month will not be carried over to the next month. Once

your monthly flexi-units are used up, prices for additional use are shown on three.ie

Allowances

Q How do I find out how many flexi-units I have left in my monthly allowance?

A You can quickly and easily find out your available monthly allowance by simply going to My 3.

My 3 is available on your mobile now by going to Planet 3, choosing ¡®Services¡¯ and then ¡®My 3¡¯

or by going online to three.ie

Q Are there types of calls, messages and content services excluded from my monthly

allowance?

Your monthly allowance is displayed in your bill. Yes, some things are excluded and will be

added to your bill. These are: calls and messages to international destinations (beginning with

00); any roaming calls and messages excluding 3LikeHome; calls and messages to and from

premium rate services (beginning with 15); message alert services, and calls to directory

services (beginning with 118). Calls to other numbers beginning with 0818, 1850, 1890, 15 and

0700 aren¡¯t included in your allowance. Some content is not included in your allowance. Before

you download content, you will be notified if there is a charge. This isn¡¯t a complete list. Please

refer to the price guide on three.ie for further details.

How will my bill be calculated?

Services are charged in arrears and your monthly commitment is charged in advance. Your

second bill will be sent one month from the date of your first bill.

What is a flexi-unit?

A flexi-unit is 1 call minute, 3 text messages or 1 MB of internet surfing on your mobile.

Depending on your plan you get a certain amount of flexi-units to play with each month. You

can use these flexi-units on calling, texting and surfing the web in whatever combination you

like within your plan.

If I don¡¯t use all of my flexi-units one month, will they be carried over to the next?

Any unused flexi-units at the end of the month will not be carried over to the next month. Once

your monthly flexi-units are used up, prices for additional use are shown on three.ie

Allowances

Q How do I find out how many flexi-units I have left in my monthly allowance?

A You can quickly and easily find out your available monthly allowance by simply going to My 3.

My 3 is available on your mobile now by going to Planet 3, choosing ¡®Services¡¯ and then ¡®My 3¡¯

or by going online to three.ie

Are there types of calls, messages and content services excluded from my monthly

allowance?

Price plans

Q Can I change my price plan?

A Yes, you can change to a selected range of our other price plans, subject to terms and

conditions agreed by 3.

A

Q

Payment

Q I¡¯m paying by Direct Debit. When will my first payment be?

A Payment will be taken from your bank account about 19 days from the date of your bill, giving

you at least seven days notice from when your bill arrives. This date will be shown on your bill.

Q If I make an interim payment, will the full amount shown on the bill still be taken by Direct

Debit?

A Yes, 3 will always collect the full amount stated on the bill, if paying by Direct Debit.

Q If I¡¯m paying by cash, when do I need to pay my bill?

A By the payment due date, which is shown on the front page of your bill.

Q

A

? 2007 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.

Registered office: Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2.

Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may be reproduced without the prior written

permission

of the publisher. ¡®3¡¯ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The

contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified,

supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited is subject to 3¡¯s customer terms (available at three.ie).

The customer terms will take precedence if there is any discrepancy within this publication.

A

You may well find the answer you¡¯re looking for here.

This document is printed on fully recyclable paper.

H3G0261¨C001/06R5

Things we¡¯re often asked.

3 Customer Services

PO Box 333

Dublin 2, Ireland

three.ie

Page 1.

The first page of your bill gives you a quick snapshot of what you need to pay.

Your 3 bill

This section shows the price plan you are on, the sum charged before VAT and then the total amount that

you need to pay including VAT. It also shows your previous account balance and your total payments since

your last bill.

Payment

This is where we tell you when your bill payment is due. If you are paying by Direct Debit, this section will

confirm when your payment will automatically be taken from your account.

Messages from 3

Here¡¯s where we¡¯ll tell you about any important information, special offers or updates.

How to pay

If you are not paying by Direct Debit, you¡¯ll see a bank giro credit slip here, which you can fill in and send to

us with your cheque if you want to pay by post. If you choose to pay by Direct Debit, we may have been

unable to set up your payment method in time for your first bill. If this is the case, a bank giro credit slip will

still appear on the front of your bill. Please pay the bill by whatever means is most convenient. The

alternatives are shown on the back of your bill.

Page 3.

The third page of your bill is a summary of how your total charges have been calculated.

Monthly charges

This shows the monthly charge for your particular price plan for the next month.

Administration Charge ¨C If you do not pay your bill by Direct Debit, our payment method administration

charge will appear below the itemised billing details. The monthly payment method administration charge

is €4.50 (inc. VAT, equal to €3.719 ex. VAT).

Inclusive allowance

This column confirms your full monthly allowance for the next month, in line with the price plan you have

selected. Note: To find out your remaining price plan allowance ¨C go to My 3.

Usage Summary

This part of the bill summary shows your usage under three main headings. Price plan usage, Other usage

(free allowance and add-ons) and Out of allowance. If you haven¡¯t used a service during this particular bill

period, it won¡¯t show up on your bill. Amount used - if your usage for a particular service is within your

allowance, there will be a zero charge beside it.

Page 4 onwards.

The final section of your bill shows your usage in greater details.

Itemised usage

This section divides your usage into the following categories:

Voice calls

Video call

Premium rate calls

Messages

Content services

Itemised details

To give you as much information as possible, each service has been split into the following:

The date and time you used the service

The number called (where applicable)

How long the call lasted (where applicable)

The cost of the call (where applicable)

Destination (where applicable)

Price plan allowance (where applicable)

Allowances

This column shows whether your usage was included or excluded from your monthly allowance.

Sub-total

Each category has a sub-total shown in bold text at the foot of each column. This relates to the summary

charges shown on page 2 of the bill under ¡®Usage summary¡¯.

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In order to avoid copyright disputes, this page is only a partial summary.

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