SERVICING Frequently Asked Questions

[Pages:1]SERVICING Frequently Asked Questions

What are my payment options?

We offer multiple ways for you to make a payment:

1. Online: Visit hfs. and click register now. Complete a short registration process to view, make payments and manage your account online.

2. Set up automatic payment: You may set up automatic payments at hfs. by clicking on payments, automatic payment. Homebridge recommends waiting 60 days after the closing to establish automatic payments to accommodate settlement and final servicing of the loan.

3. Set up bill pay service: Payments may be made through your bank's electronic bill payment service. Be sure to include your 10 digit loan number from your Homebridge billing statement you received after closing and send to: Homebridge Financial Services PO Box 11733, Newark, NJ 07101-4733

4. Pay by phone: please call (866) 913-2951 and follow the prompts.

5. Send your payment in the mail: Mail your mortgage payment to: Homebridge Financial Services PO Box 11733, Newark, NJ 07101-4733

I got a past due notice and I made my payment -- who do I call?

Please contact customer service with your past due questions. Our customer service department can be reached at (866) 913-2951. Customer service is open Monday ? Friday: 8:30 am to 8:00 pm EST, Saturday 8:30 am to 5:00 pm EST. You can also visit us online at hfs..

How can I get a copy of my 1098?

You can access your Year End Statement online at hfs. or by calling Customer Service at (866) 913-2951.

How do I get an insurance check endorsed?

To get an insurance check endorsed, e-mail , or call Loss Drafts Customer Service at (866) 222-8118.

How do I request a payoff quote?

To request normal payoff quotes, call (877) 772-9633 (1-877-7PAYOFF) or fax your request to (609) 538-4011 or (609) 538-4012.

Where do I send evidence that my taxes and/or insurance was paid?

Customer Service questions can be directed to (866) 913-2951. Customer service is open Monday ? Friday 8:30 am to 8:00 pm EST, Saturday 8:30 am to 5:00 pm EST. You can also visit the website, hfs..

How do I make an additional payment/principal reduction?

To make an additional payment or principal reduction, login to hfs., or call Customer Service at (866) 913-2951. There is no fee for making your payment online. Account must be paid current or prepaid to make additional principal curtailments.

Who do I contact if I want to drop my Mortgage Insurance (MI)?

When requesting removal of your mortgage insurance please email pmi@, or call Customer Service at (866) 913-2951. You can also visit us online at hfs..

Who do I contact if I am having trouble making my payments?

If you have trouble making payments, please call (866) 913-2951 to make arrangements for a payment plan or to discuss loss mitigation options.

I just received a "Goodbye" letter, where do I send my payment now?

The goodbye letter will state the date of the transfer and when to start making payments to the new servicer. Some loans are transferred with the first payment effective and others are transferred after the payment.

What if I already set up my ACH or sent in my first payment?

Please refer to the goodbye letter as it outlined in that letter.

What is the general customer service number?

Our customer service department can be reached at (866) 913-2951. They are open Monday ? Friday 8:30 am to 8:00 pm EST, Saturday 8:30 am to 5:00 pm EST. You can also visit us online at hfs..

Homebridge Financial Services, Inc.; Corporate NMLS ID #6521 (); 194 Wood Avenue South, 9th Floor, Iselin, NJ 08830; (866) 933-6342; Licensed in all states but UT. AZ Mortgage Banker License #922458; Licensed by the Dept. of Business Oversight under the CA Residential Mortgage Lending Act; GA Residential Mortgage Licensee #22495; Illinois Residential Mortgage Licensee; MA Mortgage Lender\Broker License #MC6521; MO branch: 1116 Remington Plaza, Suite A, Raymore, MO 64083 ; Licensed by the NJ Dept. of Banking and Insurance; Licensed Mortgage Banker ? NYS Dept. of Financial Services, 152 Madison Ave., 23rd Floor, New York, NY 10016; RI Licensed Lender, RI Licensed Loan Broker; TX branch: 15301 Dallas Parkway, #900, Addison, TX 75001; WA Consumer Loan Company License #CL-6521. This is not an offer for extension of credit or a commitment to lend. Loans are currently being closed and committed at the expressed rates, however these rates may change or may not be available at the time of your interest rate lock-in, commitment or closing. All loans must satisfy company underwriting guidelines. Interest rates and Annual Percentage Rates (APRs) are: based on recent market rates, for informational purposes only, subject to change without notice and may be subject to pricing add-ons related to property type, loan amount, loan-to-value ratio, credit score and other

factors. Terms and conditions apply. Additional loan programs may be available. This is not an offer to enter into a rate lock agreement under MN law, or any other applicable law. Call for details. 08/2018 Rev 2021.08.29 LR 2019-238

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