IHG® Rewards Club Performance Tracker User Guide - Surveylink

IHG? Rewards Club Performance Tracker User Guide - Hotel Version 2 March 2020

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Performance Tracker User Guide ? Table of Contents

Topic Introduction IHG Rewards Club Performance Tracker Dashboard and Navigation Hotel Standards Loyalty Champion - Tools Loyalty Champion ? Action Plans Exception Requests

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IHG? Rewards Club Performance Tracker - Introduction

Overview IHG Rewards Club Performance Tracker is an online tool which allows hotels to: ? Monitor IHG Rewards Club performance results ? Compare performance against key standards ? Request or view exceptions to key standards ? Review all pending exception requests related to key standards ? Review Loyalty Champion engagement ? Create and manage Loyalty Champion Quarterly Action Plans to improve and exceed performance ? View Guest Arrivals Reports and Stay Preferences Reports

Why is IHG Rewards Club Performance Tracker important? Performance Tracker is one of the essential tools that provides hotels with key information regarding their performance as it relates to key IHG Rewards Club standards. By meeting IHG Rewards Club Standards, hotels are ensuring satisfaction for IHG's most valued guests.

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How to locate Performance Tracker on Merlin

Step 1: Log on to Merlin

Step 2: Enter "Performance Tracker" in the search area and click

Step 3: Under Search Results, click "Performance Tracker for Hotels ? IHG? Rewards Club"

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How to locate Performance Tracker for Hotels on Merlin

Step 4: Click "Access report" if you already have this Application or click "Add to My Applications" to add to your personal favorites list.

Step 5: You will be automatically logged into your hotel's Performance Tracker home page.

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Performance Tracker Dashboard and Navigation

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Performance Tracker Dashboard

Welcome to IHG? Rewards Club Performance Tracker Dashboard

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Performance Tracker Main Navigation

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Provides a summary of your hotel(s) performance

View Champion Dashboard and Action Plans

Manage Exception Requests

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