M.#JAMES#HALL#AAS,#A+#

[Pages:3]M. JAMES HALL AAS, A+

Web Developer / Information Technology

502 South Hill Blvd, Daly City, CA 94014 '518--573--0371

james@

Summary of Qualifications:

Certified Technician with a strong Multimedia Degree with over 7+ years of traditional Help Desk support, workstation engineering, web design and development. Well recommended by previous managers and directors and currently looking to

implement and expand my knowledge of web and information technology.

? ERP support for Epicor POS registers ? Customer Help Desk and Support ? Managing and securing Wi-Fi networks ? Windows and Virtualization environments

? SEO optimization and Web-enabled analytics ? Adept in PHP and Flash Web site development ? Strong Visual design and layout skills ? Working knowledge with MS SQL, Routing

protocols

Core Competencies and Technical Skills

Operating Systems: Networking and Security:

System Utilities: Languages: Software:

Microsoft Windows (Vista, XP, 7, 2003), Linux and Mac OS X/ iOS Ethernet and WLAN router configuration (TCP/IP, DNS, DHCP, WINS, NAT, IPSec, MAC), remote desktop (RDP, VNC, SSH) FTP, VPN, Printing and File Sharing, Wi-Fi networks (802.11a/b/g/n, ), Cisco VOIP Phone Systems, Active Directory Domain Services (AD DS), Wi-Fi encryption (WEP/WPA/WPA-PSK using TKIP/AES), Cisco VPN Client, RSA SecurID (Software/Hardware Tokens), McAfee VirusScan, Symantec Corporate Antivirus, Sun's VirtualBox, VMware (Workstation, Fusion), SQL Server, myPHP admin, Symantec Norton Ghost, PEBuilder, Windows Steady State Classic ASP, HTML, CSS, PHP, XML, mySQL, MS SQL, Java, JavaScript/JQuery, Visual Basic, Action Script, AppleScript Adobe Creative Suite (Photoshop, Illustrator, Acrobat, DreamWeaver, Flash), Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook, FrontPage), Texas Digital QuickCOM Vitals Dashboard for Help Desks, MS SQL Query Designer, BMC Remedy Service Desk, AppleScript Editor, POS Epicor (NSB) software, Microsoft SharePoint, McAfee ePolicy Orchestrator, Apple Xcode, Wordpress, Drupal, AccessVia Price and Sign, Google Analytics and Ad Words

Professional Experience and History:

Tier 1, NA Gold Support McAfee, Inc., antivirus software and computer security company located in Plano, TX.

August 2010 to Current

? Relentlessly tackled zero-day malware and threats while giving proactive steps to lock down environments for McAfee corporate clients.

? Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team

? Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet

Systems Engineer / Store Support Analyst Mervyn's, LLC, department store chain based based in Hayward, CA

June 2007 to Nov. 2008

? Provided 1st and 2nd tier MAC/PC support and troubleshooting for software/hardware issues for all of Mervyn's 175+ retail stores and 10,001+ employees and vendors including POS retail systems;

? Utilized the BMC Remedy Service Desk system to track issues and generate reports.

? Worked with vendor to develop and maintain a 3-screen, 42-inch plasma display for the call center to show real-time metrics and statistics using QuickCOM Vitals Dashboard.

Desktop Support Technician m?dis and Milestone Technologies, Inc , providing sales, customer care, and technical in Dallas, TX

Oct. 2005 to June 2007

? Subcontracted to provide onsite support, migrate local domain accounts, software and VPN deployment for multiple Fortune 500 companies including Adobe, Phillips, Yahoo, SanDisk and Mervyn's.

Sr. Technical Support Analyst FedEx Kinko's, provide printing, copying, and binding services for San Francisco, CA

Oct. 2002 to Oct. 2005

? Supported three busy FedEx Kinko's copy centers including installation, upgrading and restoring POS and Production equipment, applying patches, bundles, and maintenance/service packs when needed to maintain reliable technical systems.

? Provided systems training, interacted with customers and couched team members on desktop publishing and color management in digital printing.

Multimedia and Web Developer Interweb New Media, Interactive Design Agency in Dallas, TX

Aug. 2000 to July 2002

? Duties include designing web sites, maintaining web sites, creating custom web graphics and layouts, creating flash intros, animated banners, copywriting and content creation, accessibility, website promotion & marketing.

? Developed search engine optimization strategies that got quite a few clients first page results in some top search engines.

Technical Support Help Desk Representative Stream International, Inc., call center for providing sales, customer care, and technical in Dallas, TX

Feb. 1998 to July 2000

? In a massive call-center environment, guided customers over the telephone through hardware and software installation and troubleshooting.

? Volunteered to redesign and reorganize the inter-departmental website knowledge base, streamline solving customer issues and minimizing talk-time.

Customer Service Representative Web America Networks, Inc., is an Internet service. based in Dallas, TX

July 1995 to May 1997

? Entry-level customer sales and support for an extremely popular internet service provider. This included inbound telemarketing sales and walking customers through software installation.

The Art Institute of San Francisco Studies for Bachelor of Science with Emphasis in Advertising

The Art Institute of Dallas Associate of Applied Arts with Emphasis in Multimedia

? Awarded AIIC Merit for Scholarship Excellence

Education and Certifications

Computing Technology Industry Association CompTIA A+ Certified Professional

All Souls College Balliol College Blackfriars Brasenose College Campion Hall Christ Church Corpus Christi College Exeter College Green Templeton College Harris Manchester College Hertford College Jesus College Keble College Kellogg College Lady Margaret Hall Linacre College Lincoln College Magdalen College Mansfield College Merton College New College Nuffield College Oriel College Pembroke College The Queen's College Regent's Park College St Anne's College St Antony's College St Benet's Hall St Catherine's College St Cross College St Edmund Hall St Hilda's College St Hugh's College St John's College St Peter's College St Stephen's House Somerville College Trinity College University College Wadham College Wolfson College Worcester College Wycliffe Hall Oxford Cambridge Durham Imperial College London MIT Oxford Cambridge Imperial College London School of Economics Bath University College London York Warwick Bristol Durham St Andrews Loughborough Nottingham Edinburgh Manchester Birmingham Newcastle King's College London Royal Holloway Aberdeen Lancaster SOAS UMIST Leicester Cardiff Sheffield Glasgow Southampton Reading Essex Microsoft IBM Apple Microchip Google Yahoo Royal

Dutch Shell BP HSBC Vodafone Group GlaxoSmithKline Rio Tinto Group Royal Bank of Scotland Group Anglo American British American Tobacco BG Group Duke of Edinburgh SAS Edward Jones Wegmans Food Markets Google Nugget Market DreamWorks Animation SKG NetApp Boston Consulting Group Qualcomm Camden Property Trust Robert W. Baird & Co. Bingham McCutchen W. L. Gore & Associates Recreational Equipment Cisco Methodist Hospital System Whole Foods Market Genentech Devon Energy NuStar Energy Johnson Financial Group Umpqua Bank Goldman Sachs Group Novo Nordisk CHG Healthcare Services Scottrade JM Family Enterprises Quicken Loans Alston & Bird PCL Construction Enterprises Baptist Health South

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