5 point scale for questionnaire
It’s an 11-point scale, because 10 was not big enough.This is called a Net Promoter Score, and with Net Promoter Scores, if you look at the industry averages that everybody wants to compare themselves to, the low end is typically in the mid-60s and the high end is typically in the mid-80s.You need a 10-point scale because, if you had a three ... ................
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