Www.scdl.net



Semester – IPrinciples & Practices of Management (PPM)Business - the Purpose of ManagementDesigning Organization for BusinessNeed for Managing Organization and BusinessManagement of Standard FunctionsManaging ResourcesPlanningDecision MakingOrganizingStaffingLeading: Directing ? Communicating ? MotivatingControllingCoordinating (Synchronizing)Evolution of Management ThoughtPursuing Managerial CareerOrganization BehaviourHistorical Evolution of Organisational BehaviourUnderstanding Organisational Behaviour:PerceptionPersonalityAttitudesMotivation: The Driving Forces of Human BehaviourWork Motivation TheoriesMoraleWork and Conditions of WorkConflict ManagementGroup DynamicsStress ManagementLeadershipManagement of Organisational ChangeOrganisational CultureOrganisational Power and PoliticsManagement AccountingIntroduction To AccountingBasics of Financial AccountingProcess of AccountingCost Accountancy (Basic Concepts and Principles)Elements of CostsMaterial CostsLabour CostsOverhead CostsMarginal CostingBudgetary ControlStandard CostingManagerial EconomicsIntroduction to Managerial EconomicsProfitDemandElasticity of DemandDemand ForecastingSupply AnalysisProduction and Costs – IProduction and Costs – IIPricing and Output Determination Under Perfect CompetitionImperfect CompetitionPricing Methods or Pricing PracticesCost Benefit AnalysisMacro-Economic AnalysisBusiness LawIndian Contract Act, 1872 – Part IIndian Contract Act, 1872 – Part IISpecial Types of ContractsPartnership Act, 1932Sale of Goods Act, 1930The Negotiable Instruments Act, 1881The Consumer Protection Act, 2019Companies Act, 2013Semester-IIProduction / Operations ManagementThe Production (Manufacturing) FunctionManufacturing MethodsFacilities (Plant) LocationFacilities (Plant) LayoutProduction Planning and Control (PPC)Aggregate PlanningMaster Production ScheduleOperations SchedulingProduction Activity ControlJIT and KanbanProject Planning & Control: Critical Path Analysis (PERT/CPM)Maintenance of the PlantQuality Management- IQuality Management - IISix SigmaWork Study - I (Method Study)Work Study - II (Work Measurement)Operations Management in Service SectorFinancial ManagementFinance FunctionForms of Business OrganisationFinancial StatementsInterpretation of Financial Statements (Ratio Analysis)Interpretation of Financial Statements (Funds Flow/Cash Flow statementsCapitalisationSources of Long Term and Medium Term FinanceCapital StructureLeverages and Theories of Capital StructureCapital MarketCapital BudgetingWorking Capital ManagementManagement of CashManagement of ReceivablesManagement of InventoryDividend PolicyHuman Resource ManagementNature of Human Resource DevelopmentHuman Resource PlanningJob EvaluationRecruitment, Selection, Promotion and TransferTraining and DevelopmentPerformance ImprovementPerformance AppraisalCareer and Succession PlanningTotal Quality ManagementHRD AuditManaging Change through Continuous ImprovementGood HR PracticesRecent Techniques in Human Resource ManagementHuman Resource Practices in Information Technology IndustryMarketing ManagementBasic Concepts of MarketingThe Marketing EnvironmentMarket Oriented Strategic PlanningCompetition and Competitive StrategyMarket Research and Demand ForecastingConsumer BehaviorMarket Segmentation and Selecting Target MarketsPositioningProduct ConceptsDistribution Channels and Marketing of ServicesStrategic PricingIntegrated Marketing CommunicationsManagement Information SystemsManagement Information SystemInformation TechnologyData Communication and IT Enabled Services Management andDecision MakingInformation:Decision Support SystemSystem Analysis and DesignSystem DevelopmentThe Database Management System:Data Warehousing and Data Mining:Information Security and ControlInformation Systems and QualityFunctional ApplicationsApplications in Service SectorMarketing SpecialisationSemester-IIIServices MarketingIntroduction to ServicesCustomer Expectations and Service PerceptionsService Models and New Product DevelopmentPricing and Service DeliveryService PromotionThe People Dimension of ServicesService Process Blueprinting and Physical EvidenceService Quality Marketing ResearchFundamentals of Market ResearchApplication and LimitationsSamplingQuestionnaire Design DevelopmentScalingData Collection-Primary and SecondaryData Preparation and ProcessingData Analysis and InterpretationMultivariate AnalysisResearch Process and DesignSpecialised Techniques in Market ResearchMarket and Sales Analysis ResearchNew Product Development and Test MarketingPresentation of Research FindingsResearch in Service SegmentsStrategic ManagementIntroduction to Strategic ManagementUnderstanding StrategyThe Strategic Management ProcessEnvironmental Appraisal and SWOTCorporate Level Strategies: ICorporate Level Strategies: IITools for Strategic Analysis and Choice: ITools for Strategic Analysis and Choice: IIImplementing Strategy: IImplementing Strategy: IIImplementing Strategy: IIIStrategic Evaluation and Control Advertising and Public RelationsWhat is AdvertisingObjectives of Advertising, Planning and Decision MakingCreating the Advertising CampaignBrand Image, Personality and EquityAdvertising, Market Positioning, SegmentationMedia Strategy, Budgets, ResearchGlobal Marketing and AdvertisingAdvertising and Society, Ethics and RegulationsWhat is Public RelationsNature and Scope of Public RelationsOrganisation and PracticePublic Relations PractitionerPrincipal Areas of PR WorkCase StudiesMedia Relations, Investor RelationsConsumer BehaviourConsumer BehaviourConsumer ResearchMotivation, Personality and EmotionConsumer LearningConsumer PerceptionConsumer InvolvementInformation ProcessingAttitudeSocial Class, Lifestyle and CultureRetail Consumer and Outlet SelectionConsumerismConsumer/SatisfactionOrganizational Buying BehaviourConsumer ModellingRural Buying BehaviourIndustrial MarketingThe Nature of Industrial MarketingIndustrial Marketing EnvironmentIndustrial Buyer BehaviourIndustrial Marketing ResearchMarket Segmentation, Targeting and PositioningProduct Planning and DevelopmentIntegrated Marketing Communications (IMC)Distribution Channels and LogisticsRole of ServicesPrice and Pricing StrategiesPersonal Selling and NegotiationsStrategic Marketing PlanningInternational and Global Marketing IssuesFuture TrendsMarketing SpecialisationSemester-IVSales and Distribution ManagementPart-IIntroduction to Sales ManagementPersonal SellingEffective Sales ExecutiveSales Planning and BudgetingSales ForecastingSales OrganisationRecruitment and Selection of Sales ForceSales TrainingSales Quota and Compensating Sales PersonnelLeading and Motivating the Sales PersonnelEvaluation and Control of Sales ForceSales TerritoryKey Account ManagementPart-IIIntroduction to Distribution ManagementRetailingWholesalingWarehousingTransportationDistribution Channels in ServicesDistribution Planning and ControlResearch Methodology and Statistical Quantitative MethodsSection-I Research MethodologyUnderstanding ResearchScientific Methods and ResearchFormulating Research Problem and HypothesisHypothesis TestingResearch DesignData Collection and MeasurementSampling and Sampling TechniqueObservationThe Interview MethodThe Questionnaire MethodThe Survey MethodThe Experimental MethodScaling Techniques and Attitudes Measurement TechniquesData Presentation, Processing and AnalysisSection – II Statistical Quantitative MethodsArranging Data to Convey MeaningMeasures of Central Tendency (Mean, Median & Mode)CorrelationProbabilityQueuing TheoryGame Theory & Decision TheoryInternational MarketingIntroduction to International MarketingChallenges of GlobalisationWhy Firms Go InternationalThe Task of International MarketingEnvironmental Factors Affecting International MarketingForeign Market Entry StrategyInternational Product StrategyInternational Distribution StrategyInternational Promotion StrategyInternational Pricing StrategyOutsourcing and Strategic RelationshipsInternational Marketing ResearchE-Marketing and E-CommerceFuture TrendsB2B MarketingIntroduction to Business MarketingOrganisational Buying / Buyer BehaviourEnterprise SellingProduct Differentiation of Business ProductsB2B HubMulti-Channel MarketingB2B Database MarketingKey Account Management (KAM)Strategic B2B MarketingMarketing Research in B2B MarketingVirtual MarketingE-Business FundamentalsThe Virtual Value ChainConsumer Behaviour On the InternetInformation for Competitive Marketing AdvantageThe Internet Marketing MixCustomer Experience on the WebE-Customer Relationship ManagementVirtual CommunitiesLegal and Ethical IssuesRisk Mitigation & Consumer RightsBusiness Models for Virtual EnterprisesHuman Resource Management Specialisation Semester-IIIHR Development & TrainingIntroduction to Human Resource DevelopmentTraining and Organisation EnvironmentTraining Needs AnalysisLearning Principles and ConditionsThe Training Program: Selection, Design & DeliveryAssessing the Effectiveness of TrainingTraining Audit and Cost Benefit AnalysisTraining for a New Economy & Skills of a TrainerEmerging Trends in TrainingRecruitment and SelectionPerformance Appraisal, Feedback and Reward SystemsQuality of Work Life and Career DevelopmentIndustrial Relations and Labour LawsIndustrial Relations – Evolution, Concept and ApproachEvolution of Industrial Relations PoliciesIndustrial DisputesMediation, conciliation, Arbitration and AdjudicationGrievance ProcedureIndustrial Relations in Public Sector UnitsTrade Union and Collection BargainingWorkers Participation in ManagementDomestic EnquiryThe Regulative Labour LegislationThe Protective Labour LegislationWage Related Labour LegislationLabour Legislation Strategic Management1. Introduction to Strategic Management2. Understanding Strategy3. The Strategic Management Process4. Environmental Appraisal and SWOT5. Corporate Level Strategies: I6. Corporate Level Strategies: II7. Tools for Strategic Analysis and Choice: I8. Tools for Strategic Analysis and Choice: II9. Implementing Strategy: I10. Implementing Strategy: II11. Implementing Strategy: III12. Strategic Evaluation and ControlCompensation ManagementCompensation and Costs - Concepts and ContextControl Systems for Labour CostsCompensation Systems Their Merits and DemeritsWage and Salary AdministrationLegal Framework for Wage and Salary AdministrationCompensation StructuresCompensation SurveysPay Structure Today and TomorrowIncentives, Reward System and Pay RestructuringProcess and Steps for Preparation of PayrollTax Planning and Payroll ComponentsEmerging Issues and TrendsConstitutional and International Labour Standard NormsPersonnel AdministrationPersonnel Administration Concepts and ScopeStrategic Importance and Diagnostic Approach to Personnel AdministrationHuman Resource Planning – Recruitment and SelectionTraining & Development and Personnel ManualEmployee Wage and Salary AdministrationCompensation and Benefits, Promotion, Transfer, Demotion and W.P.M.Career DevelopmentEmployee Welfare and Wellness ProgrammeLearning and MotivationEmployee Relations and Leadership/Team BuildingIndustrial Relations and Management of ConflictDisciplinary Actions and Labour LawsInformation Technology and Personnel AdministrationIndustrial & Labour EconomicsNature and Scope of Labour EconomicsElasticity and Mobility of LabourThe Nature of Labour Market and its ProblemsEfficiency of LabourWage ManagementEmployment PolicyEmerging issues in Labour EconomicsIntroduction Nature and Scope of Industrial EconomicsIndian Industrial GrowthTheories of Industrial LocationIndustrial FinancePlanning and IndustrialisationHuman Resource Management Specialisation Semester-IVPerformance & Potential ManagementPerformance Management SystemPerformance Planning and Goal SettingPerformance AppraisalsPerformance and TrainingPerformance Feedback, Coaching and CounsellingPerformance Parameters and Key Principles in Human Performance ImprovementCurrent Trends in Performance Management SystemPerformance CompetenciesSelf-Motivation for Managing Super Self PerformancePerformance Appraisal Format and 360 Degree SampleResearch Methodology & Statistical Quantitative MethodsSection-I Research MethodologyUnderstanding ResearchScientific Methods and ResearchFormulating Research Problem and HypothesisHypothesis TestingResearch DesignData Collection and MeasurementSampling and Sampling TechniqueObservationThe Interview MethodThe Questionnaire MethodThe Survey MethodThe Experimental MethodScaling Techniques and Attitudes Measurement TechniquesData Presentation, Processing and AnalysisSection – II Statistical Quantitative MethodsArranging Data to Convey MeaningMeasures of Central Tendency (Mean, Median & Mode)CorrelationProbabilityQueuing TheoryGame Theory & Decision TheoryStrategic HR and TQMIntroduction to StrategyHuman Resource ManagementDeveloping HR StrategyThe Context for Strategic HRMeasuring the Impact of Strategic HRMDesigning and Implementing Strategic HRMBringing about Strategic ChangeManaging HR in Mergers, Alliances and DownsizingTotal Quality: The Role of HRFrom Traditional to Strategic HREvolution of Quality ConceptsQuality Culture and LeadershipTQM: Elements and ImplementationLeading Thinkers on QualityOrganizational DevelopmentOrganisationOrganisational Change and Organisational DevelopmentCharacteristics of Organisational DevelopmentFoundation and Research of OrganisationAction Research and ODInterventionsTeam InterventionsIntergroup and Third Party Peace-making Interventions and Structural InterventionsOrganisation wide InterventionsChange Agents and Emerging Issues in ODPower and Politics and Organisation DevelopmentHuman Resource Information SystemEvolution of Human Resource information systemIntroduction to Database Management systemDesign of Human Resource Information systemHRIS – Need AnalysisHuman Resources AnalyticsIntroduction to the Management of ChangeOutsourcing and HRISTalent managementE-recruitment and SelectionTraining and Development in e-learning OrganisationsPerformance Management System and CompensationInternational HRM and HRIS Finance Specialisation Semester-IIICapital MarketIntroduction to Capital MarketsSecurities and Exchange Board of India (SEBI)Money MarketsMutual FundsMerchant BankingRecent DevelopmentsStock ExchangesVenture CapitalCredit RatingShare Buy BackPortfolio Management and Financial EngineeringCorporate GovernanceMergers and TakeoversLease and Hire PurchaseHousing FinanceCorporate GovernanceOverview of Corporate GovernanceCorporate BoardShaping Directorial Competence and Board EffectivenessFinancial Institutions and Nominee DirectorsCorporate Disclosure and Investor Protection (Listing Agreement with Stock Exchange)Corporate ReputationCorporate Governance and Regulatory BodiesGlobalization and Corporate GovernanceRegulatory Framework & Investor Protection - An Overview of existing Measures for Investor ProtectionCorporate Social Responsibility and Corporate GovernanceMajority Rule and Minority Protection - Prevention of Oppression and MismanagementStrategic ManagementIntroduction to Strategic ManagementUnderstanding StrategyThe Strategic Management ProcessEnvironmental Appraisal and SWOTCorporate Level Strategies: ICorporate Level Strategies: IITools for Strategic Analysis and Choice: ITools for Strategic Analysis and Choice: IIImplementing Strategy: IImplementing Strategy: IIImplementing Strategy: IIIStrategic Evaluation and ControlProject FinanceProject Formation and ImplementationPromoter’s Role/Functions, Data and Skills Requirements – IPromoter’s Role/Functions, Data and Skills Requirements – IIFinancial Statements and ToolsLenders’ General AppraisalCommercial ViabilitySources of FinanceFinancial Feasibility AppraisalTechnical Feasibility AppraisalProject Risks, Risk Management and Credit RatingWorking Capital Arrangements and Terms and Conditions of Project FinanceProject Scheduling, Implementation and Follow-UpLegal Aspects of Project Finance and DocumentationInfrastructure Projects (Private Sector) FinancingPublic-Private Partnership (PPP) ProjectsSecurity Analysis & Portfolio ManagementBasic ConceptsInvestmentIntroduction to Security AnalysisRisk and Return ConceptsSecurity Market IndicatorsFundamental AnalysisTechnical AnalysisEfficient Market TheoryBond ValuationPortfolio ManagementPortfolio TheoryDerivatives: Futures and OptionsMutual Fund and their SchemesFinancial Institutions & BankingOverview of the Financial Markets - Meaning & ScopeReserve Bank of IndiaFinancial Institutions (FIs) (Industrial Sector)Financial Institutions (Agriculture)Financial Institutions – OthersSecuritisationFinancial Institutions (Area Specific)Bank and BankingIndian Money MarketFinancial IntermediariesInternational Monetary Fund (IMF)Finance Specialisation Semester-IVDirect TaxationDefinitions under Income Tax Act, 1961Income Exempt from TaxIncome from SalariesIncome from House Property and other SourcesProfits and Gains from Business or ProfessionsCapital GainsDeductions from Total IncomeTax Deducted at Source, Interest, Rebates and ReliefAssessment and ProceduresTaxation of Partnership FirmsTaxation of CompaniesSet Off and Carry Forward of LossesTax AuditDirect Tax CodeResearch Methodology and Statistical Quantitative MethodsSection-I Research MethodologyUnderstanding ResearchScientific Methods and ResearchFormulating Research Problem and HypothesisHypothesis TestingResearch DesignData Collection and MeasurementSampling and Sampling TechniqueObservationThe Interview MethodThe Questionnaire MethodThe Survey MethodThe Experimental MethodScaling Techniques and Attitudes Measurement TechniquesData Presentation, Processing and AnalysisSection – II Statistical Quantitative MethodsArranging Data to Convey MeaningMeasures of Central Tendency (Mean, Median and Mode)CorrelationProbabilityQueuing TheoryGame Theory & Decision TheoryStrategic FinanceCapital StructuringDividend TheoriesRestructuring through Share RepurchaseMergers and AcquisitionsActivity Based Costing: IActivity Based Costing: IIWorking CapitalAccounting Standards: IAccounting Standards: IIHuman Resources Accounting International FinanceIntroduction to International FinanceInternational Monetary and Financial SystemDocuments used in International TradeExternal Commercial BorrowingForeign Investment in IndiaDirect Investment outside IndiaForeign Exchange MarketsForeign Exchange Risk ManagementExport / Import FinanceFacilities for Residents and Non ResidentsInstitutes involved in International TradeIndirect TaxationIntroduction to GST IIntroduction to GST IIRegistrationProcesses under GST IProcesses under GST IIOffences and Penalties under GSTAppeals and RevisionsRates of GSTRates and Impact of GSTOperations Specialisation Semester-IIIQuantitative TechniquesIntroduction to Quantitative TechniquesDecision TheoryLinear Programming - ILinear Programming - IILinear Programming - IIITransportation/Distribution ModelsAssignment ModelsGames Theory (Competitive Strategies)Queueing TheorySimulationMaterial ManagementIntroduction to Materials ManagementMaterials PlanningPurchase Management: An OverviewBuying PoliciesBuying at the Right PriceProject and Capital Goods PurchasingTransport and Traffic ManagementThe Stores FunctionStores OperationsFundamentals of Inventory ManagementEconomic Lot SizeReplenishment SystemsJust-in-Time (JIT)Computerisation of Materials ManagementEvaluation of Materials DepartmentStrategic ManagementIntroduction to Strategic ManagementUnderstanding StrategyThe Strategic Management ProcessEnvironmental Appraisal and SWOTCorporate Level Strategies: ICorporate Level Strategies: IITools for Strategic Analysis and Choice: ITools for Strategic Analysis and Choice: IIImplementing Strategy: IImplementing Strategy: IIImplementing Strategy: IIIStrategic Evaluation and ControlTechniques for Operations EfficiencySystematic Problem Solving7 QC ToolsQuality Circles5-S for Good Workplace OrganisationSMED for Set-up Time ReductionMUDA (Waste) EliminationPoka-Yoke (Mistake/Error Proofing)Statistical Process Control (SPC)KaizenDaily Work Management (DWM)BenchmarkingTotal Productive MaintenanceTotal Quality Management (TQM)Operations StrategyHistory of Operations Management - Current Status and Vision 2020Operations Strategy - A Strategic Fit with Corporate, Business and Technology StrategiesOperations Strategy and Competitive DimensionStakeholders and StrategyProduct/Process Design and StrategyOperations Strategy and Market RequirementsCompany / Product / Service Profiling and DownsizingCapacity DecisionsOperation Strategy ImplementationImplementing Operation Strategy (Modern Techniques)Strategic Quality Management, CAD, CAM and CIMDelivering Value to Customers’ Key Performance IndicatorsInvestment Decisions, Market Feedback and Organizational LearningProject Management (Operations)Introduction to ProjectsProject Management ProcessProject Financing and EvaluationProject Estimation and Economic AnalysisOrganising ProjectsProject PlanningNetworks for Project ManagementResource Levelling and Project CrashingProject Implementation and MonitoringControlling ProjectsProjects Contracts ManagementManagement Risk in ProjectsProject Quality ManagementSoftware Project Management15. Issues in Project ManagementOperations Specialisation Semester-IVSupply Chain ManagementIntroduction to Supply Chain Management (SCM)Logistics to Supply Chain Management (SCM)Forecasting and Aggregate PlanningInventory Management in SCMTransportationInbound Supply Chain ManagementOutbound Supply Chain ManagementDesigning Supply Chain Distribution NetworkPostponement and CRM in SCMOutsourcing and Financial Aspects of SCMRole of IT in Supply Chain ManagementE-Business and the Supply ChainSCM MeasurementThe Indian Supply Chain ArchitectureResearch Methodology and Statistical Quantitative MethodsSection-I Research MethodologyUnderstanding ResearchScientific Methods and ResearchFormulating Research Problem and HypothesisHypothesis TestingResearch DesignData Collection and MeasurementSampling and Sampling TechniqueObservationThe Interview MethodThe Questionnaire MethodThe Survey MethodThe Experimental MethodScaling Techniques and Attitudes Measurement TechniquesData Presentation, Processing and AnalysisSection – II Statistical Quantitative MethodsArranging Data to Convey MeaningMeasures of Central Tendency (Mean, Median and Mode)CorrelationProbabilityQueuing TheoryGame Theory & Decision TheoryTechnology ManagementIntroduction to Technology ManagementCompetitive Advantages through New TechnologiesTechnology StrategyTechnology ForecastingTechnology AssessmentTechnology Diffusion and AbsorptionTechnology Transfer ManagementHuman Aspects in Technology ManagementIssues in Technology ManagementWorld-Class ManufacturingOverview & HistoryChanging Scenario & Measures for WCMProductivity & Work StudyManufacturing StrategyProduct and Process DesignWaste EliminationToyota Production System (TPS)Views of Experts (Gurus)Lean Six SigmaModern TechniquesWorld Class Indian CompaniesBusiness Process Re-EngineeringIntroduction to BPRBusiness Processes and MISStrategic Planning and BPRStrategic Impact of IT and BPRBPR PrinciplesBusiness Process Reengineering Techniques and MethodologiesBPR and QMSOrganising and Implementing BPRManaging Barriers to BPR SuccessBPR in BanksERP and BPRSCM and BPREvolution of BPR for E-BusinessCustomer Relationship Management Specialisation Semester-IIICustomer Relationship ManagementIntroduction to customer Relationship ManagementCustomer Satisfaction and LoyaltyRelationship and RetentionServices Marketing and CRMData ManagementSales Force AutomationImplementing a CRM ProgrammeEffective CRM Today and TomorrowConsumer BehaviourConsumer Behavior Consumer ResearchMotivation, Personality and EmotionConsumer LearningConsumer PerceptionConsumer InvolvementInformation ProcessingAttitudeSocial Class, Lifestyle and CultureRetail Consumer and Outlet SelectionConsumerismConsumer SatisfactionOrganizational Buying BehaviorConsumer ModellingRural Buying BehaviorStrategic ManagementIntroduction to Strategic ManagementUnderstanding StrategyThe Strategic Management ProcessEnvironmental Appraisal and SWOTCorporate Level Strategies: ICorporate Level Strategies: IITools for Strategic Analysis and Choice: ITools for Strategic Analysis and Choice: IIImplementing Strategy: IImplementing Strategy: IIImplementing Strategy: IIIStrategic Evaluation and ControlB2B Markets and CRMIntroduction to Business MarketingOrganizational Buying / Buyer BehaviourEnterprise SellingSegmentationTargeting & Sales PlanningRelationship Marketing & CRMProduct Differentiation of Business ProductsPricingCustomer Service ManagementProduct Differentiation & SolutionB2B HubInternational BusinessMarketing CommunicationBusiness CommunicationCommunication in BusinessProcess of CommunicationPsychological and Cultural Dimensions of Business CommunicationListeningThe Writing Process – PlanningWriting Process: Organizing, Composing and Revising Business MessagesWriting Routine, Good News and Goodwill MessagesWriting Indirect MessagesShort and Long ReportsDeveloping and Delivering Effective PresentationsInterviews and MeetingsGroup Communication StrategiesResumes and Employment LettersCommunicating with TechnologyFormats for Business DocumentsConsumer Protection Act, 2019Introduction to Consumer Protection Act, 2019 Consumer’ Under Consumer Protection Act Consumer Disputes Redressal Agencies Procedure for Filing Consumer Complaint Appeals Enforcement of Orders and Other Relevant Provisions FormsCustomer Relationship Management Specialisation Semester-IVAdvanced CRMCRM ConceptsCRM through Effective Customer Complaints HandlingCall Centre to Contact Centre to Customer Interaction CentreSales Force AutomationArchitectural Map for CRM ImplementationIndustry Specific CRM CasesOperational CRMAnalytical CRMCustomer Experience Management (CEM)Research Methodology and Statistical Quantitative MethodsSection-I Research MethodologyUnderstanding ResearchScientific Methods and ResearchFormulating Research Problem and HypothesisHypothesis TestingResearch DesignData Collection and MeasurementSampling and Sampling TechniqueObservationThe Interview MethodThe Questionnaire MethodThe Survey MethodThe Experimental MethodScaling Techniques and Attitudes Measurement TechniquesData Presentation, Processing and AnalysisSection – II Statistical Quantitative MethodsArranging Data to Convey MeaningMeasures of Central Tendency (Mean, Median and Mode)CorrelationProbabilityQueuing TheoryGame Theory & Decision TheoryTechnology in CRMIntroduction to CRMIntroduction to E-CRMSales Force Automation (SFA)Enterprise Marketing AutomationImplementing CRMThe Application Service Provider (ASP)Customer Loyalty, CRM in FMCG and Data Mining in CRMIT-Enabled CRMCase StudiesCRM in Service IndustryAn Introduction to Service IndustryUnderstanding ServicesUnderstanding CRMRelationship between Service & CRMDesigning of Service for CRMInternal Marketing: People Dimension of Service & CRMService Management & ProductivityService Quality & Customer SatisfactionCEM-Customer Experience Management for Service BusinessMarketing researchFundamentals of Market ResearchApplication and LimitationsSamplingQuestionnaire Design DevelopmentScalingData Collection-Primary and SecondaryData Preparation and ProcessingData Analysis and InterpretationMultivariate AnalysisResearch Process and DesignSpecialised Techniques in Market ResearchMarket and Sales Analysis ResearchNew Product Development and Test MarketingPresentation of Research FindingsResearch in Service Segments 1Strategic AuditManagement Accounting SpecialisationSemester-IIIProject Financial ManagementIntroduction to Project Financial ManagementProject PlanningProject ProcessTools and Techniques of Project ManagementProject Evaluation RulesManagement Control and Change ControlProject Completion, Documentation and ReportingProject AuditCost Planning and AnalysisIntroduction to Cost Planning and AnalysisTools for CVP AnalysisValue AnalysisJust-In-TimeKaizen Costing and Learning CurvesActivity Based CostingLife Cycle CostingValue Chain and Supply Chain ManagementGain-Sharing ArrangementPareto AnalysisBudgeting and Management ControlControl System and Risk ManagementDiversifying RiskInternal Control SystemsUse of Budgets and PlanningControllable and Uncontrollable CostPerformance Analysis and Ratio AnalysisResponsibility AccountingPerformance ReportingBehavioural Issues in BudgetingPerformance EvaluationTransfer PricingStrategic FinanceCapital StructuringDividend TheoriesRestructuring through Share RepurchaseMergers and AcquisitionsActivity Based Costing: IActivity Based Costing: IIWorking CapitalAccounting Standards: IAccounting Standards: IIHuman Resources AccountingStrategic Management AccountingIntroduction to Strategic Management AccountingStrategic Management Accounting Techniques IStrategic Management Accounting Techniques IIStrategic Performance ManagementCustomer Profitability AnalysisInter-Organizational Cost Management StructureStrategic Cost ManagementStrategic Pricing IStrategic Pricing IIStrategic AuditStrategic ManagementIntroduction to Strategic ManagementUnderstanding StrategyThe Strategic Management ProcessEnvironmental Appraisal and SWOTCorporate Level Strategies: ICorporate Level Strategies: IITools for Strategic Analysis and Choice: ITools for Strategic Analysis and Choice: IIImplementing Strategy: IImplementing Strategy: IIImplementing Strategy: IIIStrategic Evaluation and ControlManagement Accounting Specialisation Semester-IVGroup Financial StatementsIntroduction to Group Financial StatementsPreparation of Consolidated Financial Statements IPreparation of Consolidated Financial Statements IIAssociates and Joint VenturesChanges in Group StructureComplex GroupsForeign Currency TransactionsGroup Statements of Cash Flows IGroup Statements of Cash Flows IIResearch Methodology and Statistical Quantitative Methods Section-I Research MethodologyUnderstanding ResearchScientific Methods and ResearchFormulating Research Problem and HypothesisHypothesis TestingResearch DesignData Collection and MeasurementSampling and Sampling TechniqueObservationThe Interview MethodThe Questionnaire MethodThe Survey MethodThe Experimental MethodScaling Techniques and Attitudes Measurement TechniquesData Presentation, Processing and AnalysisSection – II Statistical Quantitative MethodsArranging Data to Convey MeaningMeasures of Central Tendency (Mean, Median and Mode)CorrelationProbabilityQueuing TheoryGame Theory & Decision TheoryCorporate GovernanceOverview of Corporate GovernanceCorporate BoardShaping Directorial Competence and Board EffectivenessFinancial Institutions and Nominee DirectorsCorporate Disclosure and Investor Protection (Listing Agreement with Stock Exchange)Corporate ReputationCorporate Governance and Regulatory BodiesGlobalization and Corporate GovernanceRegulatory Framework and Investor Protection - An Overview of existing Measures for Investor ProtectionCorporate Social Responsibility and Corporate GovernanceMajority Rule and Minority Protection - Prevention of Oppression and MismanagementInternational FinanceIntroduction to International FinanceInternational Monetary and Financial SystemDocuments used in International TradeExternal Commercial BorrowingForeign Investment in IndiaDirect Investment outside IndiaForeign Exchange MarketsForeign Exchange Risk ManagementExport / Import FinanceFacilities for Residents and Non ResidentsInstitutes involved in International TradeCapital MarketIntroduction to Capital MarketsSecurities and Exchange Board of India (SEBI)Money MarketsMutual FundsMerchant BankingRecent DevelopmentsStock ExchangesVenture CapitalCredit RatingShare Buy BackPortfolio Management and Financial EngineeringCorporate GovernanceMergers and TakeoversLease and Hire PurchaseHousing Finance ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download