NperiencTi BROADWAY YOUR WAY

Experience

BROADWAY

YOUR WAY

Season Ticket Holder Guide

Your Broadway Experience Support Team

Our Season Ticket Services staff is here to serve you, answer any questions you may have and facilitate the use of your benefits.

Call 216-664-6050, extension #2 or email us at seasontickets@

Experience Your Exclusive Benefits*

Show date ticket exchange

Can't make a show on your regular day of the week? Exchange your tickets for any other performance date of the same show.

Swap-a-Show

Swap tickets for one show into another Series show or into a variety of other shows listed in this Guide.

Lowest price lock down

Season ticket holders receive today's pricing and save money over purchasing single show tickets.

Exclusive online ticket exchanges

Enjoy the convenience of exchanging your show tickets online, fee free.

Advance discount parking

Save 10% on a guaranteed parking spot in our on-site garage with an enclosed walkway to the theater.

Experience

BROADWAY

YOUR WAY

Jacque Largent

Age 48 | Doylestown Donor and Season Ticket Holder

Favorite perk: RJF Club access Favorite show: Memphis and

Million Dollar Quartet Favorite pre-show ritual: Dinner at the RJF Club

Buy before the public

Buy additional tickets to Broadway Series and other shows at PlayhouseSquare before the general public. Learn about your "presale" window and due dates via special email announcements.

Premium personal service

Experience personal and attentive service from your very own Season Ticket Services representative.

Free ticket replacement

No charges for reprinting lost, damaged, or stolen tickets.

Plan your visit

Season ticket holders receive a visit reminder via email one week prior to their originally ticketed engagement. Links back to our web site feature information on dining, parking and a Frequently Asked Questions section with subjects like theater etiquette and suggested dress.

*Restrictions, fees, ticket prices and deadlines may apply for certain benefits. Please ask a member of our Season Ticket Services staff for more details.

How does a "Swap" differ from an "Exchange"?

"Swapping" your tickets means that you can swap tickets from one KeyBank Broadway Series show into another Series show, or a list of other non-Series shows provided. You can do this just one time and restrictions do apply. Most season ticket holders take advantage of this option if there is one show they cannot attend due to a schedule conflict. They may also use the benefit when there is a show they do not wish to see due to content or other reasons. And while PlayhouseSquare does not feel that we should judge for others what is appropriate for them, we do provide this benefit so that our guests can make their own choice.

Example: You've just returned from New York and saw Anything Goes. You may wish to swap your two tickets from Anything Goes for two tickets to Beauty and the Beast, or two tickets to Les Mis?rables.

A "ticket exchange" allows you to exchange your tickets into another date of the same engagement due to schedule conflicts or illness.

Example: Your regular seats for Sister Act are on a Friday night of the first week of the engagement, but you need to be out of town for a wedding. Exchange your tickets from that Friday night to any other performance of Sister Act ? perhaps the following Thursday night.

Lisa Fuentes

Twinsburg Donor and Season Ticket Holder

Favorite perk: Access to great seats Favorite show: Next to Normal Favorite pre-show ritual: Dinner

Swap-A-Show Program

Guidelines:

1. T he deadline for swapping your show tickets is November 2, 2012. 2. Season ticket holders may swap out of one production only. 3. Swap program is available to 7-show Broadway Series season ticket

holders only. 4. Tickets subject to availability and will be pulled from best available

seating. Prices may vary. 5. Tickets must be swapped into pre-determined participating shows

only (including KeyBank Broadway Series shows). 6. War Horse and Guys and Dolls are not eligible to be swapped out

of, but may be swapped into. 7. Donors should contact Donor Services to utilize the Swap program. 8. The Book of Mormon is a 3-week engagement and inventory is

limited. Though you may swap out of this show and into another, you may not swap out of the other six shows and into The Book of Mormon.

Frequently Asked Questions:

Q: How do I utilize the Swap-A-Show benefit? A: T icket swaps may be completed via phone. Please call

216-664-6050, extension #2. Q: How long do I have to use Swap-A-Show? A: Y ou may swap as soon as you receive your season ticket packet

and have until November 2, 2012. Q: Why might someone choose to utilize the Swap-A-Show benefit? A: Reasons include scheduling conflicts, disinterest in a show, to

avoid certain show content, to avoid seeing a repeat production, or greater interest in a non-series show.

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