CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Encourage students to follow along in the text on pages 270-271; as you put up each idea on the slide, ask students to define it and give examples when it would/could be used in a service environment. Of course, if no one volunteers to answer, you should call on a student for a response. PAY ATTENTION, p. 270. DEAL WITH ONE CUSTOMER AT A TIME ... ................
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