ORIENTATION for CLINICAL STUDENTS - NORTHERN REGIONAL HOSPITAL

[Pages:163]ORIENTATION for

CLINICAL STUDENTS

Please read through the following presentation and answer the corresponding questions on your answer sheet. This must be completed

and turned in to Human Resources prior to your clinical experience

Welcome to Northern Regional Hospital

Mission Vision Values

MISSION

To provide access to quality, affordable healthcare.

VISION

To be the healthcare system of choice for the community

VALUES

Trust Quality Customer Service Compassion Commitment Fiscal Responsibility

Customer Service

Standards

Service

Demonstrate a Positive Attitude

Acknowledge the presence of patients and visitors Communicate in a respectful and professional manner Nonverbal communication is AS IMPORTANT as what is actually

said Promptly respond to patient requests, phone calls and customer needs Walk guests to their location if they do not know where to go

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