Heating Action Plan 12.4.19
NYCHA will restore heat to affected units within 24 hours, and in no event more than 48 hours. In the case of large-scale heating outages, NYCHA reports that in the 2018/2019 heating season, NYCHA met this requirement by resolving 96% of outages within 24 hours. Less than 1% of outages lasted longer than 48 hours.6 ................
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