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Anna ParzialeENG101/PalmerOlive Garden Evaluation10/18/13Olive Garden EvaluationInformal restaurants that still have black tie service are rare; the Italian restaurant Olive Garden is one of these. You may not be wearing your best clothes but this restaurant will make you want to. A Tuscany exterior greets customers with the air of an Italian villa. Upon entering the aroma of Italian cuisine invites you to stay a while and just take it all in. Olive Garden is a franchise so no matter which city you visit it still feels like the one back home. Memories made at this restaurant are the kind that last a lifetime, birthday parties, family reunions, friends’ night out and more; this is how a family restaurant should be like. The waiters and waitresses are always friendly and helpful. They will often return to your table after your order to inquire if there is anything else you need and if the food is to your liking. From the free fresh bread waiting at the table to the wide variety of authentic Italian menu items; Olive Garden is well known for its Old World charm, exceptional customer service, and high quality menu items.Olive Garden has locations all over the United States and is the only Italian restaurant franchise that I have knowledge of. Other than pizza shops, Italian restaurants are not common outside the high class city dining. The Olive Garden brings the same quality of authentic Italian fare, which could only be found at first class restaurants, to everyday people living in urban and suburban communities. The restaurant is spacious enough to accommodate large functions such Anna Parziale 2s business luncheons and meetings as well as family gatherings. It is not uncommon to the waiters and waitresses join in a round of “Happy Birthday” for customers celebrating another year. Seeing groups of twelve to twenty people sharing a table and having a good time is also a frequent occurrence. My family and I have made it a tradition to go to olive Garden for birthdays and anniversaries every year and it is one of my favorite places to go. We also have met with friends after church to go out to eat here. I will always remember the good times we had and continue to make more memories of my own at this one-of-a-kind restaurant. Although the Olive Garden is a casual restaurant, it has all the makings of first class dining.The Old World charm, the cultural influence of the countries of Europe, of this restaurant is evident inside and out. Much care was put into the design of each Olive Garden to give them a distinct Italian flare. With a Tuscany themed exterior made from rock and wood accents and well-manicured landscaping, it is like taking a trip to Italy as soon as you step out of your car. Upon entering, paintings of Italian landscapes and pictures of gelato shops, also known as Italian ice cream, can be seen in the waiting area before being seated. The aroma of Italian cooking warmly welcomes hungry customers while they wait for their orders. Even the menus are in Italian with English subtitles, although not many people order in Italian it is fun to try. There is no better way to experience the taste of Italy than at one of these restaurants. The authentic Italian dishes prepared for the customers deliver the refinement of the Old World. All these things together make the Olive Garden restaurant experience an unforgettable one.Olive Garden is known for its exceptional customer service among its many achievements. An example of this service is prompt seating, not many restaurants can boast of Anna Parziale 3such short waiting lines. Even on the busiest days, such as holidays, customers are given a beeper to let them know when a table is open. This keeps the waiting to a minimum with a technique I have not seen in any other restaurant. Free bread is served with lunch and dinner and can be replenished whenever you want. These are not ordinary dinner rolls but bread sticks that are perfect for dipping. The waiters and waitresses are always friendly and will often refill your drinks before they are empty; this is the same with any all-you-can-eat orders. The waiters are always returning to see if the customers have need of anything and if the food is to their liking. The time it takes to receive your order is one of the fastest I have seen in any restaurant. Often you will get your appetizers at the same time as the main course. The customer service provided by Olive Garden rises above similar restaurants I have seen.The authentic menu items served at Olive Garden have no peer except my father’s pizza. It may be difficult to choose what to get first with a large selection of appetizers ranging from toasted ciabatta bread to tender calamari. An awesome lunch item is the unlimited soup and salad. There are four different soup varieties to choose from served with freshly shaved parmesan cheese. Olive Garden’s soups and salads are usually served as a side with dinner and are a staple for any order. No Italian restaurant would be complete without mouth-watering pasta; either surf or turf Olive Garden has a pasta dish to cover it. Although many of the menu items are served with pasta there are other options to choose from as well. Fish, shrimp, chicken, pork and steak dishes provide a variety of choices; for the more conscientious patrons there is a selection of healthier options. There are always special limited time items if you want to try something new. Customers can also create their own specialty pizzas or try the original chicken alfredo pizza. Don’t forget dessert, Olive Garden serves both traditional Italian desserts as well as more Anna Parziale 4common desserts like cheesecake. (“Tempe – Diner”)In conclusion Olive Garden is a great place to take your family to experience authentic Italian food. This informal family restaurant’s welcoming Old World style draws customers in and transports them to a miniature Italy. There well known customer service rises above the performance of competitors’ restaurants. Above all an outstanding selection of authentic menu items to choose from makes Olive Garden one of the best family restaurants. With all of this praise it is hard to find areas that could use improvement. First, appetizers should be served before the main course; many times I have had them served at the same time as the rest of my order. Secondly, they should use customers’ votes on limited time menu items to add the most popular on to their menu permanently. Secondly, they should use my father’s recipe for pizza to create even more superior pizzas.Anna Parziale 5Works Cited“Tempe – Diner.” Olive Garden Italian Restaurants. N.P.,2013. Web. 18 Oct. 2013. ................
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