CSS Development Template - Wellesley Institute
CSS Development Template
General Tips:
➢ Keep it short. Long surveys are a turn-off to most people.
➢ Keep it simple. Limit the number of open-ended questions.
➢ Keep it real. Use language that is easily understandable to your client.
➢ Make it look good. Organize your questions logically, use a simple font and keep it looking neat and tidy.
Step 1: Establish the goals of the project
|What do you want to learn? |
|What will you measure (e.g. overall service, specific services, program efficiency or responsiveness, etc.) ? |
|Why do you want to measure this factor? |
|What are the possible benefits? |
|Tip: |
|Try not to mix too many purposes into a single CSS. Keep it focused. |
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Step 2: Determine your sample
|Who will you interview? |
|Who is your clientele? |
|Will this group provide you with the necessary data to meet the goals of the project? |
|Tip: |
|Keep the sample large enough for a sufficient amount of data but small enough so that it is manageable. |
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Step 3: Choose interview methodology
|How will you conduct the interview (mail out; questionnaires; individual interviews; case study; focus group; on-line surveys)? |
|What clientele factors need to be considered (language; accessibility options; age; education)? |
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Step 4: Design your questionnaire
|What you will ask? |
|What do you NEED to know? |
|Will the questions asked meet the goals of the project? |
|What types of questions will you ask (e.g. multiple choice, numeric, open-ended and text open-ended) |
|Tips: |
|Avoid creating bias in the questions |
|Avoid technical terms and acronyms, unless the respondents know they mean. Make sure your questions accept all the possible |
|answers. |
|Depending on the goal of the project, include demographic information. |
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Step 5: Pre-test the questionnaire
|With whom will you test the questionnaire? |
|Tips: |
|Test questionnaire with a small number of interviews |
|Test the survey on the same kinds of people you will include in the main study |
|Test for unanticipated problems with question wording, instructions, structure, etc. |
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Step 6: Administer the survey
|How will you administer the survey? |
|When and where will you administer the survey? |
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Step 7: Collect and enter data
|When will collect data? |
|What data management program will you use? |
|Who will enter the data? |
|What training will be needed? |
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Step 8: Analyze data
|Who will analyze the data? |
|What type of analysis will be conducted? |
|What trends and patterns do you anticipate? |
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Step 9: Report Results
|Who is the target audience? |
|In what format will results be reported (written report, power point, oral presentation, community forum, etc.)? |
|When and where will results be reported? |
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