MSCI 306S - Operations Management of Services - Fall 1997



SOM 306 - Operations Management - Spring 2014Instructor: Professor Avi DechterOffice:Juniper Hall 4137Telephone:818-677-2411E-mail:adechter@csun.eduURL:csun.edu/~vcmgt0j3Office Hours:MW: 12:30PM – 1:45PM; F: 12:15PM – 1:00PMCourse DescriptionOperations management is the field of study that focuses on the efficient transformation of resource inputs, such as labor and materials, into useful outputs, such as products and services. Students will become familiar with concepts and terminology of traditional subject areas in operations management, such as demand forecasting, capacity planning, production planning, total quality management, project management and inventory management, as well as emerging methodologies such as supply chain management, lean operations and time-based competition. Additionally, students will develop the ability to perform both quantitative and qualitative analysis of basic operational situations and decisions.Learning GoalsThere are three main learning goals of the course: to provide students with knowledge of basic concepts of operations management, to develop the student’s ability to use the tools and concepts of the course to analyze operational problems and to improve the student’s ability to communicate the results of their analysis.Course Format and EvaluationThe course consists of lectures, discussion of “real life” examples, and in-class presentations. Assigned homework problems will not be collected, but they will provide an excellent preparation for the midterms and final exams.Writing AssignmentsIn addition to the homework problems, there will be two writing assignments that students will have to turn in for grading. The assignments will be graded based on the identification of the operations management issue or problem, the analysis of the problem and the presentation of the results.GradingFinal grades will be given using the (+/-) system. Tentative weights used will be:Writing Assignments20%End-of-Class Quizzes10%Two Midterm Exams40%Final Exam*30%* The final exam may include a group of questions on concepts, definitions, and quantitative problems, drawn from the entire course, which will be used to assess the degree to which the course has achieved its learning goals.Student Core Values StatementStudents enrolled in this course are deemed to have pledged to uphold the College’s Student Core Values: respect, honesty, integrity, commitment and responsibility. The full text of the pledge can be found here: . Required TextbookR. Dan Reid and Nada R. Sanders, Operations Management, 5th Ed, John Wiley & Sons, 2013. (A Detailed Course Outline is shown on the reverse side)Detailed Course Outline (subject to change)WeekDatesSubjectReading (4th Ed.)Reading (5th Ed.)1Jan 20Jan 22Martin Luther King, Jr. Day – No ClassIntroduction to Operations ManagementCh 1Ch 12Jan 27Jan 29Operations Strategy and ProductivityProduct Design and Process SelectionCh 2 (30-31, 36-48)Ch. 3 (55-83)Ch 2 (31-32, 37-49)Ch. 3 (58-86)3Feb 3Feb 5Product Design and Process Selection (cont.)Total Quality ManagementCh. 5 (150-165, 170-174) Ch. 5 (162-177, 182-186)4Feb 10Feb 12Total Quality Management (cont.)Statistical Process ControlCh. 6 (184-209, 216-217)Ch. 6 (198-223, 230-231)5Feb 17Feb 19Statistical Process Control (cont.)6Feb 24Feb 26Midterm 1Midterm 1 return and review7Mar 3Mar 5Just-in-Time SystemsSupply Chain ManagementCh 7 (232-257)Ch 4 (99-115, 120-132)Ch 7 (247-262)Ch 4 (104-122, 127-143)8Mar 10Mar 12ForecastingCh. 8 (265-287, 291-294)Ch. 8 (281-303, 307-310)9Mar 17Mar 19Forecasting (cont.)Inventory ManagementCh 12 (431-464)Ch 12 (452-485)10Mar 24Mar 26Inventory Management (cont.)11Mar 31Apr 2Cesar Chavez Holiday – No ClassMidterm 212Apr 7Apr 9Spring Recess – No Classes13Apr 14Apr 16Midterm 2 return and reviewAggregate PlanningCh. 13 (485-498)Ch. 13 (507-520)14Apr 21Apr 2315Apr 28Apr 30Resource PlanningCh 14 (518-540)Ch 14 (540-562)16May 5May 7Project ManagementCh. 16 (591-607)Ch. 16 (607-631)17May 14Final Exam (10:15 AM – 12:15 PM) ................
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