བཀྲིས་བརྡ་དོན་དང་བརྒྱུད་འབྲེལ་ཚད་འཛིན
Job description
|Job Title | Billing Engineer |Report to |Manager, CBS & PRM |
|Department/Unit |MIS/CBS & PRM Section |Supervises |None |
|Purpose of the Department/unit |
|The CBS & PRM section is responsible for operation and maintenance of CBS, CRM, PRM, & ISP billing system, including solution implementation, |
|handling customer care and monitoring equipments. Besides, the section also needs to work closely with commercial department and other |
|departments in designing and implementing new marketing packages from time to time. |
|Position summary |
|Billing engineer will be working under CBS & PRM section for deploying/implementing and O&M of New ISP billing and PRM System. |
|Duties and Responsibilities |
| |
|Deployment, upgradation and expansion of the system capacities, features and functionalities as per the business requirement and decision of |
|the TICL Management. Administration and management of the various resources allocated to the section including office equipment, tools, |
|furniture, etc. Administration and supervision of the staff assigned to the section/unit including assignment of duties, training, performance |
|evaluation, etc. |
|Maintaining proper documentation of the systems including engineering diagrams, cabling diagrams, configurations documentation, O&M records and|
|other pertinent information. |
|Operation, maintenance and management of ISP billing and PRM Systems including Roaming and Interconnect. Designing packages/plan for leasedline|
|customers as per need for commercial department. |
|Operations, configuration & troubleshooting of data communication & networking products like routers, switches, firewalls, etc. that are used |
|for interconnection of the various nodes within Mobile Core Network. |
|Handling customer care or call center executives inquires & complaint during office hours and off-time. |
|Provide trainings to the end users of the system as and when required. |
|Testing and troubleshooting of ISP billing and PRM systems and applications including carrying out planned maintenance in consultation with |
|other sections / departments of TICL. |
|Handling issues from system end users related to ISP billing system and escalating to concern authorities if not solvable at your level. |
|Acquisition of skills at a progressively higher level through self-learning, training and interaction with other staff with an objective of |
|gaining expert level knowledge with the various components. |
|Performing other tasks and duties as and when assigned and required by the department and the company. |
|Working conditions |
|The employee will be required to carry out skill-based work involving application and maintenance of database. He/she should have a basic |
|knowledge on Oracle database, SQL queries and should have basic knowledge in using PL/SQL. While the employee is expected to follow normal work|
|hours, he/she is required to work overtime, late at night or on holidays if the situation so demands. The employee will be provided hands on |
|training as well as informal one on the aspects of the job. However, the employee is expected to do a lot of self-learning using the resources |
|provided. |
|To be filled by the Human Resource and Administration Department |
|Job Location |Head Office, Thimphu |Employment nature |Regular |
|Pay scale |26,585 – 665 – 33,231 |Allowances |Corporate Allowance and Medical Allowance as per |
| | | |Company’s Service Rules and Regulations |
|Reporting date |Will be informed via call |Reporting time |Will be informed via call |
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