RouteOne Application Process

RouteOne Application Process

After discussing the credit card program, the customer may decide to apply. This resource will provide a comprehensive overview of the RouteOne FordPass Rewards Visa Application process.

Topics Include: ? The customer's application responsibilities ? Your application responsibilities ? Application decision types & timelines ? Providing the proper disclosures ? Partner & customer support information

PLEASE NOTE: To review the FMCDealer Application process, please return to the training course for more information on this process.

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Last Update: 01/23

RouteOne Application Process

Dealer Employee Responsibilities: ? Confirm customer is aware they are applying for a credit card ? Collect customer's US government issued photo identification ? Validate the customer is a FordPass RewardsMember ? Ensure customer reviews printed Summary of Credit Terms ? Enter all required application information ? Verify all application information is correct ? Print & provide all application disclosures to customer

Customer's Responsibilities: ? Enroll in FordPass Rewardsif not already a member ? Provide US government issued photo identification ? Review printed Summary of Credit Terms ? Provide all required application information ? Confirm all information is correct on application

IMPORTANT! Report any suspicious customer behavior after application process to the Manager. The Manager will be responsible for provid ing information to the appropriate internal Credit Card Program Relationship Managers.

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RouteOne Application Process

How to Launch an Application

STEP 1: Login to RouteOne

NOTE: Dealership must have a completed Dealership Participation Agreement with RouteOne in order to offer the credit card within the RouteOne system.

IMPORTANT! The RouteOne User ID is separate from the FMCDealer ID.

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RouteOne Application Process

STEP 2: Click "Credit Card" found in the

drop-down menu under New App.

IMPORTANT! A customer must be a FordPass Rewards member to apply for the FordPass Rewards Visa. If they are not a member, enrollment into FordPass Rewards must be completed prior to starting the application.

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RouteOne Application Process

STEP 3: Enter your Ford Systems User ID

(FMCDealer ID) and select "Continue"

IMPORTANT! If the required training has not been completed, access to the application will be restricted until it is.

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