CURRICULUM VITAE



CURRICULUM VITAE

NAME: Mary Norris, MPH, MSW, LCSW, BCD

Director, Clinical Social Work

Arnold Palmer Hospital Medical Center

92 W. Miller Street

Orlando, Florida 32806

e-mail: Mary.Norris@

ACADEMIC

EDUCATION: BA, Double Major: Psychology and Social Work

LaGrange College, LaGrange, Georgia, 1975

Master in Social Work

St. Louis University, St. Louis, Missouri, 1979

Master of Public Health

St. Louis University, St. Louis, Missouri, 1993

POST-GRADUATE Certificate in Applied Gerontology

EDUCATION: St. Louis University, St. Louis, Missouri, 1979

Winter Practicum (Jay Haley and Cloe Madanes)

The Family Institute, Washington, DC, 1983

Resolve-through-Sharing, Counselor Certification

Arnold Palmer Hospital, Orlando, Florida, 1992

Social Work Administration in Health Care Program

(13-month course)

American Hospital Association, 1992-93

Critical Incident Stress Management Training

Orlando Regional Healthcare, Orlando, Florida, 1995

LICENSES AND

CERTIFICATES: Licensed Clinical Social Work, State of Florida, SW#1007

Board-Certified Diplomat in Clinical Social Work, #012670

Certified Resolve-Through-Sharing Counselor, #6715

Certificate in Applied Gerontology, St. Louis University, St. Louis, Missouri, 1979

The Family Therapy Institute, Washington, DC (Jay Haley/Cole Madanes), 1983

ACADEMIC Adjunct Assistant Professor

APPOINTMENTS: School of Social Work

Florida State University

Tallahassee, Florida, 1981-1984

Adjunct Assistant Professor

School of Social Work

University of Central Florida

Orlando, Florida, January 1985

Mary O. Norris Page Two

PROFESSIONAL

APPOINTMENTS: Director of Activity Therapy

Highview Nursing Home

Atlanta, Georgia, 1975-1977

Assistant Director of Social Services

Moody Nursing Home

Decatur, Georgia, 1977

Medical Social Worker II

DePaul Community Health Center, St. Anne’s Division

Bridgeton, Missouri, 1979-1981

Clinical Social Worker, Pediatric Pulmonary

Department of Social Work Services

Shands Teaching Hospital and Clinics, Inc.

Gainesville, Florida, 1981-1984

Social Work Educator, Pediatric Pulmonary Center

Department of Pediatrics, College of Medicine

University of Florida

Gainesville, Florida, 1981-1984

Senior Clinical Social Worker, Rehabilitative Unit

Department of Social Services

Florida Hospital

Orlando, Florida, 1984-1985

Perinatal Clinical Social Worker, Special Care Nursery

Department of Social Services

Florida Hospital

Orlando, Florida, 1985

Manager, Neonatal Family Specialists

Arnold Palmer Hospital Medical Center

Part of Orlando Regional Healthcare

Orlando, Florida, 1985 to 1991

Department Manager, Social Work Programs (Social Work and

Neonatal Family Specialists)

Arnold Palmer Hospital Medical Center

Part of Orlando Regional Healthcare

Orlando, Florida, 1991 to 1996

Director, Social Work Programs

Orlando Regional Healthcare

Orlando, Florida, 1996 to 1997

Director, Clinical Social Work

Orlando Regional Healthcare

Orlando, Florida, 1997 to 2005

Mary O. Norris Page Three

PROFESSIONAL

APPOINTMENTS:

(continued) Manager, Clinical Social Work

Arnold Palmer Medical Center

A Part of Orlando Health

Orlando, Florida, 2005 - Present

PROFESSIONAL BETA Center Board Member, Member since 2007

MEMBERSHIPS Children’s Cabinet of Orange County, Orlando, Florida, Member 2008 to present

AND AFFILIATIONS: Florida Chapter of The Society for Social Work Leaders in Healthcare

National Society for Social Work Leadership in Healthcare

National Association for Social Work

University of Central Florida, Institutional Review Board, Member 2005 to present

University of Central Florida, School of Social Work, Community Advisory Council,

Member 2007 – to present

LECTURES

PRESENTED: “Parents Living Alone or with Spouse,” at the You and Your Aging Parents

Conference,” as a workshop leader, Bridgeton, Missouri, March 1981

“Using Counseling Process in Providing Therapeutic Support to Families,” for

graduate nursing students, University of Florida, Gainesville, Florida,

February 1982

“Psychosocial Impact of Chronic Illness on the Patient and His Family,” for

Public Health Nurses and Sunland Nurses, Florida Lung Association

Meeting in Orlando, Florida, March 12, 1982

“Aging and Retirement in America,” presented at the Chattachoochee-Fling Area

Planning and Development Commission, Training for Site Managers,

Shenandoah, Georgia, April 19, 1982

“Psychosocial Impact of Chronic Illness on the Patient and His Family,” for

Florida Lung Association, Madison, Florida, April 11, 1983

“BPD-Family Adjustment,” Children’s Medical Services, West Palm Beach,

Florida, April 17, 1983

“BPD-The Family’s Role in Home Management,” Children’s Medical Services

and Sunland Hospital, Tallahassee, Florida, May 17, 1983

“The Relationship Between Concept of Cystic Fibrosis and a Chronic Illness and

Self-Esteem in School-Aged Children and Adolescents,” for the 18th Annual

Conference of the Association for the Care of Children’s Health, Chicago,

Illinois, May 27, 1983

“Children with Asthma,” Children’s Medical Services and Public Health Nurses,

Cocoa, Florida, June 9, 1983

“The Needs of a Family When They Have a Sick Newborn and After

Discharge,” for Pediatric House Staff, Sacred Heart Hospital,

Pensacola, Florida, Gainesville, Florida, August 10, 1983

Mary O. Norris Page Four

LECTURES

PRESENTED

(continued) “Chronic Illness in Children,” for Recreational Therapy Students,

University of Florida, Gainesville, Florida, October 26, 1983

“The Family and the Child’s Adjustment to Chronic Pulmonary Disease,” for

Nursing Students, University of Florida, Gainesville, Florida,

October 27, 1983

“Psychosocial Impact of CF,” Halifax Hospital, Daytona, Florida, October 31, 1983

“The Needs of a Family When They Have a Sick Newborn,” for House Staff and Nurses,

All Children’s Hospital, St. Petersburg, Florida, November 3, 1983

“BPD-The Family’s Role in Home Management,” Children’s Medical Services,

District 6B, Lakeland, Florida, November 9, 1983

“Apnea--the Family’s Role in Adjustment and Management,” Children’s Medical

Services, and Public Health Nurses, Cocoa, Florida, January 25, 1984

“The Family and the Child’s Adjustment to CF,” for House Staff and Nurses,

Orlando Regional Medical Center, Orlando, Florida, January 26, 1984

“Asthma--The Patient and Family’s Role in Adjustment and Management,” Hospital

Medical Staff and Nurses, Panama City, Florida, February 14, 1984

“Nurses Counseling Families,” for Nurses Reaching Out, Second Annual Family-

Centered Symposium, Lake Buena Vista, Florida, October 11, 1985

“The NICU Parent and Professional Working Together,” for the 9th Annual Conference

of “The Management of the Tiny Baby,” Orlando, Florida, February 21, 1987

“Emotional Support for High-Risk Mothers and Families,” High-Risk OB Courses,

Orlando Regional Medical Center, Orlando, Florida, May 7, 1987

“Helping Parents Cope,” When the Young Die Conference, Orlando Regional Medical

Center, Orlando, Florida, September 11, 1987

“Emotional Support for High-Risk Mothers and Families,” High-Risk OB Course,

Orlando Regional Medical Center, Orlando, Florida, October 8, 1987

“Helping Parents Cope,” Tenth Annual Neonatal Intensive Care Course,

Orlando Regional Medical Center, Orlando, Florida, November 16, 1987

“Shattered Dreams: Helping the Family Cope,” Current Advances in Obstetrical and

Neonatal Care, Orlando Regional Medical Center, Orlando, Florida,

May 6, 1988

“Support for the Families,” Valencia Community College and

Orlando Regional Medical Center Neonatal Specialty Course,

Orlando Florida, May 2, 1988

Mary O. Norris Page Five

LECTURES

PRESENTED:

(continued) “Shattered Dreams,” Valencia Community College and Orlando Regional Medical

Center Neonatal Specialty Course, Orlando Regional Medical Center,

Orlando, Florida, June 14, 1988

“How Can I Help the Parents,” When the Young Die, Orlando Regional Medical Center,

Orlando, Florida, September 16, 1988

“Support for the Families,” Valencia Community College and Orlando Regional

Medical Center Neonatal Specialty Course, Orlando Regional Medical Center,

Orlando, Florida, October 7, 1988

“Shattered Dreams,” Valencia Community College and Orlando Regional Medical

Center Neonatal Specialty Course, Orlando Regional Medical Center,

Orlando, Florida, October 17, 1988

“Death of an Infant: Supporting the Parents,” University of Central Florida,

Respiratory Care Students, Orlando Regional Medical Center,

Orlando, Florida, December 1, 1988

“Surviving the Death of a Twin,” Issues in Neonatology, Orlando Regional Medical

Center, Orlando, Florida, December 14, 1988

“Helping Parents of Sick Neonates,” Nursing Management of the Fourth Trimester,

Orlando Regional Medical Center, Orlando, Florida, February 24, 1989

“Emotional Support for High-Risk Mothers and Families,” Nursing Management of

High-Risk Pregnancy, Orlando Regional Medical Center, Orlando, Florida,

March 15, 1989

“Emotional Support for High-Risk Mothers and Families,” Nursing Management of the

High-Risk Pregnancy, Orlando Regional Medical Center, Orlando, Florida,

April 5, 1989

“Helping Parents of Sick Neonates,” Neonatal Intensive Care Unit Orientation Course,

Orlando Regional Medical Center, Orlando, Florida, April 12, 1989

“Shattered Dreams: When a Child Dies,” AIDS and Children, Orlando, Florida,

May 15, 1989

High-Risk Pregnancy, Orlando Regional Medical Center, Orlando, Florida,

June 15, 1989

“How to Talk to Parents,” Neonatal Clinical Advancement Course,

Arnold Palmer Hospital, Orlando, Florida, September 29, 1989

“Meeting the Parents’ Special Needs,” Neonatal Transport Course,

Arnold Palmer Hospital, Orlando, Florida, October 4, 1989

“Stress of Newborn Baby on Your Marriage,” Mommy and Me, Learning about Each

Other, Arnold Palmer Hospital, Orlando, Florida, October 11, 1989

Mary O. Norris Page Six

LECTURES

PRESENTED:

(continued) “Meet the Team,” Assessment and Management of the High-Risk Pregnancy,

Arnold Palmer Hospital, Orlando, Florida, December 6, 1989

“How to Talk with Parents,” Neonatal Clinical Advancement Course,

Arnold Palmer Hospital, Orlando, Florida, March 16, 1990

“Dealing with the Family,” Special Babies, Special Needs, Special Families,

Arnold Palmer Hospital, Orlando, Florida, April 5, 1990

“Dealing with the Death of a Young Child”, Sun, Sand and SEAeu’s Sunshine Seminar

1990, Daytona Beach, Florida, May 30, 1990

“How to Talk with Parents,” Neonatal Clinical Advancement Course,

Arnold Palmer Hospital, Orlando, Florida, July 31, 1990

“How to Talk with Parents,” Neonatal Clinical Advancement Course,

Arnold Palmer Hospital, Orlando, Florida, October 30, 1990

“The Crisis in Foster Care,” Born at Risk, Parent Care, Inc.,

Southeast Regional Seminar, Lake Buena Vista, Florida, January 28, 1991

“Coping with Death and the Terminally Ill,” the 1992 SYSCO Healthcare Seminars,

Orlando, Florida, February 12, 1992

“How to Talk with Parents,” Neonatal Clinical Advancement Course,

Arnold Palmer Hospital, Orlando, Florida, February 13, 1992

“How to Talk with Parents,” Neonatal Clinical Advancement Course,

Arnold Palmer Hospital, Orlando, Florida, July 16, 1992

“Debate Controversies: Obstetrics, Neonatology and Ethics,” Florida Perinatal

Association, Marking Our Progress, Orlando, Florida, August 14, 1993

“Use of Interhospital Productivity Data,: NACHRI 1994 Social Work Directors’ Forum,

Children’s Hospital, New Orleans, Louisiana, April 16, 1994

“Management and Supervision of Pediatric Social Work,” Society for Social Work

Administrators in Health Care of the American Hospital Association,

New Orleans, Louisiana, April 19, 1994

“Helping Families Cope with Death,” ORHS Postgraduate Nursing Residency Program,

Orlando, Florida, June 27, 1994

“Helping Families Cope with Death,” ORHS Postgraduate Nursing Residency Program,

Orlando, Florida, August 22, 1994

“Management and Supervision of Pediatric Social Workers,” Shifting Paradigms in

Healthcare for Social Work Administrators in Healthcare,

Florida State Convention, Orlando, Florida, October 13, 1994

Mary O. Norris Page Seven

LECTURES

PRESENTED:

(continued) “Working with the Pediatric Population: Clinical and Practice Issues,”

Setting the Stage for Social Work Administrators in Health Care

Miami Beach, Florida, September 19, 1997

“Interviewing Excellence: A Behavioral-Based Approach,” Society for Social Work

Leaders in Health Care, Jacksonville, Florida, November 5, 1999

NATIONAL

PRESENTATIONS: “When Rights Collide: The Balancing Act of Ethical Decision-Making in Pediatric

Health Care,” Society for Social Work Administrators in Health Care of the

American Hospital Association, Philadelphia, Pennsylvania, March 19, 1995

“Benchmarking: NACHRI Social Work Department,” Society for Social Work

Administrators in Health Care of the American Hospital Association, Kansas

City, Missouri, April 20, 1996

“Benchmarking: Learning from the Best,” Society for Social Work Administrators in

Health Care of the American Hospital Association, Kansas City, Missouri,

April 23, 1996

“Pediatric Healthcare: Standards, Competencies and Outcomes” (co-facilitated), for

pre-conference intensive workshop for meeting of Society for Social Work

Administrators in Health Care, Phoenix, Arizona, May 3, 1997

“The Effective Use of Productivity Data,” Society for Social Work Administrators in

Health Care of the American Hospital Association, Phoenix, Arizona,

May 5, 1997

“Putting Children and Families First: The Balancing Act of Ethical Decision-Making in

Pediatric Health Care,” Association for the Care of Children’s Health,

Washington, DC, May 27, 1997

“Interviewing Excellence: A Behavioral-Based Approach,” Society for Social Work

Leaders in Health Care, New York, New York, April 18, 1999

“Strategic Planning: A Useful Management Process”, Society for Social Work Leaders

in Health Care, Orlando, Florida, June 3, 2000

“Interviewing Excellence: A Behavioral-Based Approach,” Society for Social Work

Leaders in Health Care, San Antonio, Texas, April 28, 2001

“Management of Multi-Generational Staff,” Society for Social Work Leadership in

Health Care National Conference, Albuquerque, New Mexico, April 27, 2002

“Social Work Practice in Healthcare”, Keynote address, Society for Social Work Leadership in

Health Care, Houston, Texas, September 20, 2004.

“Social Work Practice in Healthcare: Yesterday, Today and Tomorrow”, Keynote address,

Society for Social Work Leadership in Health Care, Washington, D.C., June 8, 2005.

Mary O. Norris Page Eight

NATIONAL

PRESENTATIONS:

(continued) “Generational Diversity in Healthcare,” 15 Annual Case Management Conference and

9th Annual ACMA meeting, Las Vegas, Nevada, April 29, 2008

“A Workshop: Establishing Pediatric Staffing and Practice Standards,” Society for

Social Work Leadership in Health Care, 44th Annual Meeting and Conference

New Orleans, Louisiana, April 25, 2009

“Developing Pediatric Clinical Social Work Standards of Care”, SSWLHC, Tampa, Florida,

November 3 and November 6, 2010

“Developing Pediatric Clinical Social Work Standards of Care”, SSWLHC,

San Francisco, California, October 26, 2011

“Developing Pediatric Clinical Social Work Standards of Care”, SSWLHC, Denver, Colorado,

October 31, 2012

“Pediatric Staffing and Practice Standards” Society for Social Work Leadership in Health Care,

Philadelphia, Pennsylvania, October 1, 2013

AWARDS/HONORS: Walter Malcolm Shackelford Distinguished Alumnus Award

LaGrange College, LaGrange, Georgia, October, 21, 2000

Society for Social Work Leaders in Health Care, Florida Chapter

Board Recognition Award 2002

Society for Social Work Leaders in Health Care, Florida Chapter

Social Worker of the Year Award 2005

National Society for Social Work Leadership in Health Care

Ida M. Cannon Award, April 2006

National Society for Social Work Leadership in Health Care, Health Care Social Work Leader

of the Year Award 2012

PUBLICATIONS: Cofield, Rhonda, E. & Norris, Mary, O. (2001). Behavioral – based approach to interviewing,

a blueprint for success. Selected Proceedings of the 36 Annual Educational Conference

of the National Society for Social Work Leadership in Health Care, 57-63.

Cofield, Rhonda, E. & Norris, Mary, O. (2002). Management of multi-generational staff, a

blueprint for success. Selected Proceedings of the 37Annual Educational Conference of the

National Society for Social Work Leadership in Health Care, 53-61.

PROFESSIONAL

MEMBERSHIPS: Society for Social Work Leadership in Health Care (National and State Member)

National Association of Social Work (National and State Member)

Junior League of Greater Orlando

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