Return Material Authorization (RMA) Form
[Pages:1]Replacement Policy:
Products purchased through ELUTIONS and under warranty* may be returned for replacement by following these
steps:
1. Contact ELUTIONS' Customer Service at 1-888-349-4338 to obtain an RMA number.
Return Material Authorization (RMA) Form
Company:________________________ Contact Name:__________________
2. Fill out the Return Material Authorization Form in its entirety place the RMA Form in the box with the item(s) being returned.
3. Return the authorized item(s) per shipping instructions.
4. Our Replacement Department will process your request.
RMA forms can be obtained by: - Website: - Contacting Customer Service at 888-349-4338
Address:________________________________________________________ City:_____________________________ State:__________ Zip:__________ Email Address: __________________________________________________ Phone: ___________________________ Fax: _________________________
RMA No:___________________________ Date Issued:_________________ (Obtained from ELUTIONS' Customer Service)
*Under Warranty (Must provide original order number and date in order to verify warranty coverage).
Qty Part Number
Description
Reason for Return
Serial # (Modem Only)
Order Order Date Number
Shipping Instructions:
1. The bottom of the original packing slip contains ELUTIONS' returns address. Use this portion of the form to affix to the box(s).
2. Be sure to obtain an RMA number and clearly mark the outside of the box(s) with this number.
3. Ship only the items that are authorized.
4. Ship returned items to:
ELUTIONS, Inc. ATTN: Replacement Dept. 5100 W. Kennedy Blvd, Suite 300 Tampa, FL 33609
Shipments received by ELUTIONS without an RMA number will be refused.
Sample Address Label with RMA number
John Smith XYZ Corporation 123 Main Street
RMA#: 123456
ELUTIONS, Inc. ATTN: Replacement Dept. 5100 W. Kennedy Blvd, Suite 300 Tampa, FL 33609
Use this space for additional Comments:
_______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________
Customer Signature:__________________________ Date:______________ Return Approval: _____________________________ Date:______________
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