Need to Know Timeline New Features ONLINE BILL PAY ...

What You Need to Know

Conversion Timeline

ONLINE BILL PAY CONVERSION GUIDE

Thank you for choosing Haverhill Bank! We are proud to announce that we will be launching our newly enhanced Online Bill Pay system on Wednesday July 12, 2017, designed to improve your online banking experience. With our new, free Online Bill Pay system, you'll be able to manage all your bill payments with ease.

We've put together this informational packet to help guide you through the conversion process.

Have additional questions? Call us or visit your nearest branch today!

New Features & Functionality

Step by Step Guide

FAQs

180 Merrimack St. Haverhill, MA 01830

(978)374-0161

WHAT YOU NEED TO KNOW

You will be able to re-enroll in eBills through a greatly enhanced and simplified process. You may also be automatically enrolled in eBill trials. Any eBill subscriptions you have today will end.

You MUST have a current home phone and email address on file to re-enroll in our new and improved eBills system. You can verify your contact information directly within online banking.

Your existing payees and scheduled payments will be converted. One year of bill pay history will also be converted.

You will need to verify payee information prior to and following the conversion to ensure that all information that is transferred is up-to-date. Inaccurate payee information may result in your payments being delayed and/or cancelled.

All payment scheduling will now be performed using the "deliver by" date. You will no longer need to select a "send on" date. Payments will be withdrawn from your account on the "deliver by" date or when the check clears your account.

In addition to the payment methods you have been using, there will be instances when the new bill pay system will send check payments that will clear directly against your account. This will be especially common shortly after the conversion while the new system is learning your behavior but should decrease over time.

You will be able to set a default funding account per payee. The default funding account used today will not be converted.

You will need to allow third party cookies to access bill pay if they are not

already enabled on your browser.

HAVERHILL BANK | 180 Merrimack Street, Haverhill, MA

CONVERSION TIMELINE

ON OR BEFORE MONDAY JULY 10, 2017 To ensure on time delivery of payments during the upgrade, all bills due between Wednesday July 12th and Monday July 17th should be scheduled with a send on date of Monday July 10th.

MONDAY JULY 10, 2017 ? WEDNESDAY JULY 12, 2017 Online Bill Pay will be disabled on Monday July 10th at 2:30 PM as we transition platforms. You will not be able to access or schedule bill payments during this time.

WEDNESDAY JULY 12, 2017 Our new Online Bill Pay system will be available to access. On Wednesday July 12th, you will be able to log in to our new Online Bill Pay system. While all recurring payments and established payees will transfer to the new system automatically, we recommend the following:

Confirm your Bill Pay schedule is accurate Verify that your payee information is correct, including name, address and account number If you have multiple checking accounts, a default funding account will be selected at random at the time of conversion. Please verify that bill payments are being funded by the correct account before scheduling any payments.

HAVERHILL BANK | 180 Merrimack Street, Haverhill, MA

NEW FEATURES & FUNCTIONALITY

Schedule payments by a "Deliver By" date, rather than "Send On" The delivery date is the guaranteed date the payee will receive your payment by. Funds will be withdrawn from your account on the "Deliver By" date or when the check clears your account, similar to checks you write today.

Schedule Recurring Payments Flexible scheduling options including automatic payments based on eBills balances.

Send Rush Payments Overnight check payments are available in addition to same day electronic payments.*

Later Cutoff Times Bill payments can be made as late as 10:00PM and sent same day.*

Search Pre-Catalogued Vendors An extensive collection of precatalogued vendors allows you to add a payee with less information required.

Set Reminders Set automated eBill or userdefined reminders to be delivered to you via email and within the Payment Center.

Group "like" biller/payees together within the system Group biller/payees that are within the same industry (e.g. Credit Cards, Utilities, etc.) to keep your bill payments organized.

Enhanced eBills experience Simpler enrollment process and ability to view supported eBills details directly within the bill payment system.

Alerts & enhanced fraud monitoring to protect your accounts from

unauthorized transactions.

These alerts include: Recipient added/modified eBill due eBill account changed

Payment sent & posted Payment failure due to NSF Expedited payment sent/posted

Payment due/past due

*Some billers may have a cutoff time earlier than 10pm, which may delay your same day and rush payments. Please verify cutoff times with your biller before scheduling payments.

HOW TO USE ONLINE BILL PAY

STEP 1

When you select Payment Center you will see your converted payees. If adding a new payee, select "Add a Company or Person".

Once the pop up appears, enter the name of the company you want to pay. If you are adding a personal payee, select the "Person" tab. This will allow you to enter in address details for a check remittance.

STEP 2

Enter in biller information. Please note that some payees may require more information than others.

HAVERHILL BANK | 180 Merrimack Street, Haverhill, MA

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