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Team TW 200

Charter – How to instructions for PC’s Or MAC’s

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Table of Contents

Project Members 3

MOV 5

Project Schedule Summary 6

Stacy Haynes Bio 7

MAC won’t turn on at all 8

How to rest your pass code on your iPhone, iPad, iPod touch? 9

What is the blinking question mark? 11

Project Members

|Brandon Edwards |Team Leader |

|Stacy Haynes |Planning Coordinator |

|Latricia Turner |Planning Coordinator |

|Jasmine Carter |The Archivist |

|Andrea Vallejo |The Archivist |

|Joseph Davis |Devil’s Advocate |

|Nichelle Manuel |SME |

|Mr. James Higgins |SME |

|Mr. Alimaya Harris |SME |

Project Description

This Charter will instruct nontechnical person on how to trouble shoot in a simple and well documented manner. It will list some of the trouble shooting problems and how to go about correcting them in layman terms. This charter is for those who have no experience with MAC or PC’s. This is a how to instruction on trouble shooting in a step by step diagram. These are some of the trouble shooting instruction that will be discussed in this project:

|MAC won’t turn on at all. |

|How to rest your pass code on your iPhone, iPad, iPod touch? |

|What is the blinking question mark? |

|not reading new devices via USB ports |

|how to do a defragmentation of disk |

|how to unfreeze MAC without usage of Ctrl + Alt + Del |

|What to do if you get the blue screen of death |

|What to do if your computer can’t find the C: drive |

|What to do if you can’t print |

|not enough memory. Add RAM |

|viruses and spyware. and others |

|Outdated software. How to update your software. |

|Security how to protect your WiFi |

|how to create a stronger password |

|How penetration is actually done |

|How to back up utility, files and folders. |

|What to do if your cpu doesn’t have any sound. |

|Knowing the BIOS Beep Code. |

MOV

Measurable Organization Value:

| |To give an how to instructions on trouble shooting on MAC & PC |

|Strategic |Make it easily to understand by nontechnical person |

| |Make it computer friendly with pictures and graphs |

| |Nontechnical person |

|Our Audience |People with little to no experience with PC’s or MAC’s |

Project Schedule Summary

| | |

|Project start date: |5/7/2012 |

| | |

|Team meetings: |Every Friday and Saturday after class, Google talk |

| | |

|Project end date: |7/14/2012 |

Stacy Haynes Bio

My name is Stacy Haynes I am a student at International Academy of Design & Technology in Chicago, IL. I am pursuing a Bachelor Degree in Computer Forensic. I reside on the Westside of Chicago with my three sons. I like long walks and really scary movies. My team and I have put together a list of trouble shooting for the MAC & PC’s, so that the non-technical person can understand.

MAC won’t turn on at all

These are the steps you should follow when your MAC won’t turn on, when there is no noise from startup, the fan or drive don’t come on, and if the power button light is not coming on.

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1. Make sure the power cord is plugged in.

2. Make sure adapter is properly connected.

3. Disconnect all accessories.

4. Reset the computer PMU, SMU, or PRAM

[pic]

5. Make sure the cord is working properly.

If none of these steps work then take it to an Apple authorized dealer. (Apple, 2012)

How to rest your pass code on your iPhone, iPad, iPod touch?

If you locked yourself out of your iPhone, iPad, or iPod touch you can rest the passcode.

1. Try connecting it to the computer you last synced it to.

[pic]

You can configure your device to erase it by:

2. Going to settings

3. Then general

4. Then passcode lock

If this does not work you can restore the device. You can reset the passcode and resynce the data.

1. Verify that you are using the latest version of itunes

2. Connect your device to your computer

3. Select which drive

4. Select summary tab

5. Select the restore option

[pic]

When prompt back up your settings before restoring.

6. Select restore option

7. process completed

[pic]

Restart and display the Apple logo while starting up (Apple, 2012)

What is the blinking question mark?

If there is a flashing question mark on your MAC at the start, maybe it can’t find the system software. The first thing you should do is remind your MAC where the software is located. If that doesn’t work then here are some trouble shooting steps to take next:

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1. Select the OS X startup disk with Startup Manager.

[By restarting and holding the option key]

2. If issue persists, insert the OS X installation disc.

[Be sure to use the disc that came with your MAC or a newer version]

3. Restart the computer; hold the c key during startup.

4. From utilities menu, choose disk utility.

[Do not click continue!!!]

5. Select the OS X disk (named “Macintosh HD” by default) in the left side of the disk utility window.

[pic]

6. Click the First Aid tab.

7. Click Repair Disk to verify and repair any issues with the OS X startup disk.

8. After repairing the disk, the disk should start up normally. (Apple, 2012)

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Andrea Vallejo Bio

My name is Andrea Vallejo; I am an IT student at IADT in Chicago, IL. I have a Bachelor’s Degree in Business Administration and Accounting pursuing an Associate’s Degree in IT. I have a 5 year old boy and recently got married. I work at an Accounting office, doing bookkeeping and during tax season, preparing tax returns for individuals and businesses. We, as a team, have created a list of solutions for common problems with MACs and/or Windows computers.

How to Unfreeze a MAC

When you see a spinning rainbow like image which is more commonly referred to as the pinwheel, it means that your computer is frozen. It is like the Windows symbol, the hourglass. To unfreeze your MAC, do the following:

1. Try going to Users in System Preferences and turning off startup items that are not necessary.

[pic]

a. Most programs don’t need to startup at login

2. If that does not solve the problem or if it has been a while since it froze, it means your MAC is locked up.

a. Just like Windows has CTRL-ALT-DEL options to get Task Manager to close programs; MAC’s option is OPTION-COMMAND-ESC, from there you can click on force quit to close the application that is causing problem.

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i. To force quit, highlight the application that is not responding and click force quit.

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Defragmentation of Disk (MAC)

Disk defragmentation is the process of consolidating fragmented files in your computer’s hard disk. Over time the computer needs to have a disk defragmentation due to the computer being slow. Disk defragmentation is a tool that moves data that has been stored in your disk and puts it together with the fragmented files on your computer so it can run more efficiently.

Now, MAC computers have an application called Disk Utility. To open Disk Utility, do the following:

1. Choose Disk Utility from the Utilities menu at the top of the screen.[pic]

2. You are going to see that it does not have any tool for defragmenting your hard drive. The reason is because MAC that run on any version of OS X later than 10.2 does not need to be defragmented. It has its own built-in safeguard that prevents files from becoming fragmented.

3. OS X gathers group of small files and combines them into larger areas on your disk automatically.

4. In other words, your MAC computer does not need a defragmentation tool because it’s always automatically looking for ways to make more space in the disk and automatically defragments files that you frequently access to store them in the hard drive to have a faster access.

USB Ports

MAC

If the USB port is not recognizing or reading the device that has been plugged in, do the following:

1. Make sure the USB is connected properly, to do this, first unplug the device and then plug it back in.

2. Unplug any other devices connected thru USB ports and then connect the device to make sure its not the device. Sometimes devices won’t work if connected at the same time.

3. Is the device new or it has been used before and it suddenly stopped working? If so, it may be because there was another program was installed and it might be creating a conflict between the old device and the new program. Try reversing the installation of the new program and see if it works.

4. If the last step did not resolve the problem, open System Profiler from the Utilities folder, inside the Application folder. Select USB option from the Contents column on the left under the Hardware header; this will show all the USB devices that the computer recognizes.

a. If the device that you are having problems with is shown in the System Profiler even if it’s not working, then that means that the issue is due to software. Try updating the drivers or reinstalling the system software.

[pic]

b. If the does not show up in the System Profiler, then the issue is likely to be hardware. It might mean that either the device or the USB port it’s not working properly.

5. It might be that the device needs more power, if it’s plugged into a USB hub or into the keyboard, unplug it and connect it directly into one of the USB ports on the computer. If this resolves the issue, then the issue is with the device that it was connected to, it may need more power than the port provides.

6. As explained before, check the device in all the USB ports on the computer. Check another working device on those same ports, sometimes one USB port won’t work but others will. If all of the USB ports are not working, your computer should be checked. [pic]

7. Is the device connected thru a power cord? Check the power cord by unplugging it and plugging it again. Check the outlet by plugging something else such as a lamp or a clock, to see if the outlet is working correctly.

8. Check if the is properly plugged in:

a. Open Hard Disk > Applications > Utilities > Disk Utility.

b. Highlight the name of the device that you are trying to use, if it shows Mount on top, click so it changes to Unmount.

[pic]

9. Check if it works now.

Joseph Davis Bio

My name is Joseph Davis I’m currently a student at the international Academy of design and technology, I’m majoring in IT and my main career choice is to be a computer programmer but I’m open to do a wider range of IT fields such as database management, help desk, network engineer. I started programming at the age of 17 in high school with C++ since then I’ve learned Java, JavaScript, html, SQL, and PHP. I have plans of becoming an open-source contributor in the near future to further glow my profession.

How to guild of Upgrade RAM

Step one: checking for compatibility.

1. Check what kind of RAM is required for your system; there are many types of RAM such as: Static random access memory (SRAM), Dynamic random access memory (DRAM), and Fast page mode dynamic random access memory (FPM DRAM) DDR, DDR2, and DDR3

Figure 1-1

2. Look at your computer manual for all of your specifications. You should have the manual when you bought the computer

3. Go the system specifications and look under memory or look for your RAM type online to your computer manufacturer’s website.

4. Ones you have found your type of RAM go to a store that sells computer components or buy it online and buy your specific type.

Remember choosing the one type of RAM can cause serious harm to your system!

Step two: know how much RAM you need.

1. Determine what will you use your system; if you're just using your computer for only web and documents then you should only need one stick of RAM for the is moment, if however you are running multiple applications at once through long periods of time than you would need to buy more than one stick.

2. Look inside your computer to see just how much space you have room for more RAM in conjunction with how much RAM you need to get your computer up to speed.

3. Then look for the amount of RAM you need to buy with the minimum cost.

Remember: you want to buy just enough RAM to get you back to speed; there is no need to over-supply.

Step three: installing RAM.

1. Make sure your computer is all the way off unplug and is position it so that you can comfortably reach into the case's interior so that it will be much easier to find the RAM slots on your motherboard.

2. Make sure you are not at risk of any static electricity by keeping yourself grounded any to touch a metal faucet, pipe, or even your computer's case before touching the inside of your PC or any component.

3. Find you’re RAM slots on your motherboard open the two latches on each side then add the new RAM stick inside the slot by gently press down till you hear it snap on in place.

[pic] Figure 1-2

4. If you need to replace RAM sick just push the two latches and the RAM should snap free and then remove the RAM from the slot without touching chips or circuitry on the face.

Step five: booting up

1. Reassemble your PC then power it back on, if all goes well it should have automatically recognize the new RAM.

2. If not restart your computer and entering the CMOS setup and configure the RAM from there.

3. If you can't see the new RAM form the CMOS there might be an error from the installation so power off your computer and go back the motherboard and reset your RAM stick.

Ones you have everything set when you turn on your computer it should be slightly faster and be able to run more programs.

Guide for getting rid of computer viruses

1. Go to the Microsoft Safety Scanner webpage to download the scanner.

2. Click Download Now to begin the installation.[pic]

3. Ones the download is finish up in the program and click scan now; it would as you whether you want just a quick scan,

Full scan if you want to scan every component of your PC or

A Customized were you can choose which components you only want to scan for viruses.

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4. Click next to and the scan will start, depending on what kind of scan you selected the time of completion may vary.

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Ones the scanning is complete whether one not you do have a virus on your PC it will provide you with a list of threat detection including their names, type of virus and when it was downloaded.

Now that you know what’s threatening your computer you can do one or two thing to remove your virus:

1. One download an antivirus software that can get rid of any or all virus on your PC.

2. Two you can remove the virus yourself manually by running tasks manager, go to “Processes” and look for the virus by name then click on it then hit “End Process” and the said virus should be gone from your PC.[pic]

Remember: that new malware pop up almost all the time and may not be affected from older software so it is important to update your software regularly.

Guide for updated windows

1. Click the Start button[pic]

2. Click All Programs [pic]

3. Then select Windows update.[pic]

You sould see a window like the one below pop up:

[pic]

4. If there is an important to update available then it is best to click the Install update immediately.

5. Wait for a few moments for this update install, ones it is done it may ask you to restart your computer.

6. Restart the computer and the updates will be complete.

You can view your updates by going back into your Windows update and then click View update history.

[pic]

You can now see the complete list of every updates on your Windows computer from its Name, Status (whether the update was successful or failed), level of importance, and the date of the installation.[pic]

Latricia Turner

My name is Latricia Turner and I am currently enrolled in IADT as an IT student. If all goes well I will graduate with a bachelers degree in july 2014. I am a mother of 4 and a grandmother of 1. My hobbies are singing, cooking, and cleaning. I am currently working with my technical writing peers to create a document that will encompass a list of how-to’s for PC’s.

What to do if you can’t print

These instructions apply to all editions of Windows 7

1. Go to Printer Problems in Windows.

2. Click this button [pic]

3. Click Run, and then follow the steps in the wizard.

What to do if you get the blue screen of death

The Blue Screen of Death occurs once Windows encounters a critical problem from which it cannot recover without stopping its current operations and flashing this screen as a warning. The number one cause has to do with drivers, and instead of spending countless hours trying to figure out which driver is malfunctioning you should:

1. First install and run a software called DriverUpdate on your PC. [pic]

2. This search seeks out the safest and best-tested drivers to guarantee system stability.

Or

If the above solution does not work you could have a registry problem. Only experts with thorough knowledge on how to edit the registry can repair it.

1. The best solution is to download and use FixCleaner. [pic]

2. This is an advanced computer utility designed to boost the performance of home PCs.

What to do if your computer can’t find the C: drive

This is a how to list on how to add a second hard drive.

1. Check if you need the PATA (parallel ATA) or SATA (serial ATA). [pic]

2. Make sure you have room for an extra hard drive, here's one way to do this: Restart your computer and go into the BIOS menu. [pic]

3. Go to the "Standard CMOS Settings Or IDE Config." (shown above)

4. In this menu, you will find four settings labeled as follows: PRIMARY MASTER:, AUTO/PRIMARY SLAVE:, SECONDARY MASTER:, SECONDARY SLAVE:. Change all fields to auto detection.

5. Reboot your computer

6. On the first or second screen, you will see something like the screen above and it will say detecting (drive(prim/sec)) : (name of the drive if present). If any of them say none, remember which drive it is. If all of them have a drive name, all your bays are filled and you can't add a new hard drive without removing a disk drive or hard drive. Consider making an external USB drive. (shown below)

[pic]

Instructions

1 Plug your USB hard drive into any open USB port on your computer.

2 Double-click on the "My Computer" icon on your desktop.

3 Right-click on the icon that represents your USB hard drive. Click the "Properties" option from the list of options that appear.

4 Click on the tab labeled "Autoplay" from the window that appears. Next, select the USB hard drive from the list of devices that you have the option to make bootable. When finished, click the "OK" button located toward the bottom right corner of that window. Your USB hard drive will now be bootable the next time you restart your computer.

Jasmine Carter Bio

How to Secure your Wireless Router

3. Connect your wireless router with the instructions in your user manual

4. Open your Internet Browser

5. Enter the IP address assigned to your router

[pic]Network Security

● Log into your router configuration

● Type the username and password

● Set your Service Set Identificatier (SSID)

● Type the SSD into the box

● Set your wireless network security protocol

● Set the protocol to WPA 2.0 Wi-Fi protected access

● Set your Security key

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How to create a stronger password

● Avoid common passwords

● Use a sentence

● Use Characters, Numbers, or symbols

● Use a pass phrase

● Should be at least eight characters long

● Be easy for the you to remember but difficult for others

● Use random string of characters

● Think of something unique or unusual

● Substitute numbers for any applicable words

● Substitute letters or numbers that reminds you of something else

[pic]

Penetration Testing

6. Automatically scans clients machines

7. Integrates with security applications

8. Reports on status of security applications

9. Trigger antivirus/antispyware update

10. Network and software audit

11. Open ports

12. Detects Unusual local groups and groups

13. Detects dangerous USB devices, wireless nodes, and links

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How to protect your Computer, Network, and Wi-Fi from hackers

5. Use a router from any internet connection

6. Keep the firmware updated on your router

7. Keep your operating system updated

8. Make all of your passwords difficult to guess

9. Use letters, numbers, and symbols

10. Make passwords at least 20 characters long

11. Avoid using common words

12. Use WPA or WPA2 encryption if you run a wireless network

13. Install and regularly run a good virus scanner

14. Spyware is a good software to use for virus

15. Update the scanners regularly

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Glossary

MOV - Measurable Organizational Value: The project’s overall goal and the measure of the projects success.

MAC – Macintosh: A series of personal computers designed, developed, and marketed by Apple Inc.

Mac Pro - a professional desktop computer sold as a system unit

IMac - an all-in-one desktop computer aimed at home and pro users

Mac mini - a small desktop computer designed for home and server purposes

MacBook Pro - a portable computer aimed towards students and pro users

MacBook Air - a lightweight portable computer designed for travelers

PMU – Power Management Unit: The PMU is a microcontroller, or integrated circuit, that controls the power functions of Macintosh computers.

PRAM – Parameter Random Access Memory: PRAM is a type of memory found in Macintosh computers that stores system settings.

MAC OS X - Is the current version of the operating system used on Apple Macintosh computers.

SMU – System Management Unit: Is a microcontroller chip on the logic board that controls all power functions for your computer.

Wireless router a network device that combines a router, switch, and Wi-Fi access point in one box.

IP address- a unique string of numbers separated by periods that identifies each computer attached to the internet.

Router configuration- a device in a network that handles message transfers between computers.

SSID (service set identification) - is a 32- character alphanumeric key uniquely identifying a wireless LAN.

Network security – the protection of a computer network and its services from unauthorized

modification, destructor, or disclosure.

Protocol- the special set of rules that end points in a telecommunication connection use when they communicate.

Application securit- is the use of software, hardware, and procedural methods to protect applications from external threats.

Antivirus- is protective software designed to defend your computer from malicious software.

Antispyware- type of malware that can be installed on computers and collect little bits of information at a time about users without their knowledge.

USB devices- Universal Serial Bus is a specification to establish communication between devices and a host controller.

Wireless nodes- a device equipped with wireless network interface capability.

Firmware-permanent software programmed into a read-only- memory (ROM)

Operating system- the software that supports a computer’s basic functions such as scheduling task, executing applications, and controlling peripherals

WPA- short for Wi-Fi that was designed to improve upon the security features for WEP

WPA 2- the follow on security method to WPA for wireless networks that provides stronger data protection and network access control.

Encryption- encoding: the activity of converting data or information into a code.

Virus scanner- software is used to prevent, detect, and remove malware, including computer viruses, worms, and Trojan horses.

Spyware- software that self-installs on a computer enabling information to be gathered covertly about a person’s internet use, passwords, etc.

Pata: is an interface standard for the connection of storage devices such as hard disks, floppy drives, and optical disc drives in computers.

Sata: is a computer bus interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives. Serial ATA was designed to replace the older parallel ATA (PATA) standard (often called by the old name IDE), offering several advantages over the older interface: reduced cable size and cost (7 conductors instead of 40), native hot swapping, faster data transfer through higher signalling rates, and more efficient transfer through an (optional) I/O queuing protocol.

USB drive: A magnetic disk drive that plugs into a USB or FireWire port on a computer. Used for backup, secondary storage as well as transport, portable hard drives rival, and may often exceed, the capacity of internal hard drives.

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