DEPARTMENT OF MANAGEMENT SERVICES



University Conference Call Agenda

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|Location |Department of Management Services |

|Date |June 12, 2008 |

|Time |10:00 a.m. to 11:30 a.m. |

|Facilitator |Verla Lawson, DMS |

|Note Taker |Verla Lawson, DMS |

|Call-in Number |888-808-6959 |

|Conference Code |850-413-9579 |

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Purpose: To share information and to provide a forum for communication.

|Welcome and Announcements |Verla Lawson, DMS |

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|Amendment 10 Update |David DiSalvo, Project Director, DMS People First Team |

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|Convergys Customer Service Redesign |Brian Andrew, Senior Director, Public Sector, Customer Service, |

| |Convergys HR Management |

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|IT Conference Call for Open Enrollment, Update on Agency transfers, |Jimmy Cox, DMS |

|New Hires & Retiring Employees | |

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|Takeaway Log Updates |Verla Lawson, DMS |

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|Open Dialogue |All |

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|Wrap up |Verla Lawson, DMS |

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