Ministry of social security, national solidarity and reform ...

Ministry of Social Security, National Solidarity and Reform Institutions

customer

charter

TABLE OF CONTENTS

Minister's Message

1

Our Customer Charter

3

Our Vision, Mission, Core Values & Commitments

4-5

Your Rights and Obligations

5

Main Services provided by the Ministry

6

Our Customers

6

Dealing with your applications

7

Our Pledge

8

NATIONAL PENSIONS SCHEME

Non-contributory benefits

10

Basic Retirement Pension

10

Invalid's Basic Pension

10

Basic Widow's Pension

11

Basic Orphan's Pension

11

Guardian's Allowance

12

Child's Allowance

12

Inmate Allowance

12

Carer's Allowance ? for a beneficiary of Basic Retirement Pension

13

Carer's Allowance ? for a beneficiary of Invalid's Basic Pension

13

Contributory Pensions

Who contributes to the NPF?

14

Contributory Benefits

15

Contributory Retirement Pension

15

Contributory Invalid Pension

15

Contributory Widows Pension

15

Contributory Orphans Pension

15

Application process for those abroad

16

Self-employed/Non-employed

16

Industrial Injury Benefits

17

Industrial Injury Allowance

17

Disablement Pension

17

Survivor's Pension

17

Dependent Pension

17

Orphan's Industrial Injury Allowance

17

Constant attendance allowance

17

Other benefits

18

Transition Unemployment Benefit

18

National Savings Fund

19

Who contributes to the NSF?

19

Refund of NPF/NSF contributions to foreign workers

20

SOCIAL ASSISTANCE

Allowances & Assistance provided

22

Social Aid in cash

22

Refund of exam fees to students taking part in vocational training exams

22

Allowance to discharged prisoners

22

Allowance to flood victims and evacuees in emergency centres

23

Allowance to fire victims

23

Allowance to centenarians for the purchase of medicine

23

Assistance to twins/triplets

23

Funeral grant

23

Rent allowance

24

Carer's Allowance

24

Spectacles, Wheelchairs and Hearing aids

24

Allowance for purchase of rice and flour

24

Single Mother's Allowance

25

Dentures

25

Unemployment Hardship Relief

26

Social Register Mauritius child's allowance

26

Social Register of Mauritius

27

What is SRM?

27

What is proxy means test?

27

SRM Housing Scheme

28

SRM Child Allowance

28

Ministry of Education and Human Resources, Tertiary Education and Scientific 28 Research Scholarships

WELFARE OF THE SENIOR CITIZENS

Medical Unit

29

Recreation Centres

29

Elderly Watch

30

Residence Bois Savon

30

Foyer Trochetia

30

Welfare and Elderly Persons' Protection Unit Residential Care Homes Board Elderly Day Care Centres

WELFARE OF THE DISABLED DISABILITY EMPOWERMENT UNIT

Free Travel Bus Pass Refund of Bus Fares to Disabled Children attending schools/day care centres Refund of taxi fares to students with severe disabilities Fran?ois Sockalingum Award Concessionary airfare Concessionary fee for Passport Free parking coupons Respite Care Programme Duty-free facilities Physiotherapy and Occupational Therapy sessions Athletes with disabilities Loan for people with disabilities from Employees Welfare Fund National Council for the Rehabilitation of Disabled Persons Training and Employment of Disabled Persons Board Lois Lagesse Trust Fund

SOCIAL WELFARE Social Welfare Division Reform Institutions

Probation and Aftercare Service Rehabilitation Youth Centres Life Plus+ Sugar Industry Labour Welfare Fund OTHER SERVICES PROVIDED BY ORGANISATIONS UNDER THE

AEGIS OF THE MINISTRY Senior Citizens Council Non-Governmental Organisation (NGO) Trust Fund Mauritius Council of Social Services (MACOSS) Non State Actors Unit (NSA) Chagossian Welfare Fund Board National Solidarity Fund List of Emergency Shelters

31 31 32

33 33 33 33 33 34 34 34 34 35 35 35 35 36 37 37

38 39 39 40 41 42

43 44 44 45 45 45-47 Annex I

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download