IHI



OverviewThis document includes analytic job descriptions that are used to staff the Quality and Transformation Analytic Team at Cincinnati Children’s Hospital. The team supports many areas across the hospital and is comprised of members with differing areas of focus. Primary areas supported by the group include 1) Capacity Management, Productivity, and Flow, 2) Patient and Employee Safety, 3) Patient and Family Experience, 4) Community Health, 5) Learning Networks, 6) Chronic Conditions, and 7) Divisional and Domain support. When hiring for positions that are to primarily support Capacity Management, Productivity and Flow, we look for candidates who have education and experience in the areas that include Industrial Engineering, Operations Management, Industrial Management, and/or Operations Research. The job descriptions reflect a career ladder that include Associate Analyst (who is new to the area of analytics), Analyst (who has some experience but requires more experience before leading), Sr. Analyst (experienced analyst able to lead and coach) and Lead Analyst (highly skilled and experienced analyst with strong leadership skills with director reports). Associate Analyst – Quality & Transformation AnalyticsPURPOSE OF POSITION: Support data management and analysis necessary to support quality improvement and research in health care service delivery and patient outcomes. REQUIRED SKILLS: Analytic insight, problem-solving skills, and skill with basic statistical and other analytic methods; skill with statistical process control a plus. Flexibility and adaptability; attention to detail; good follow-through; service-orientation. Programming skill in SAS, advanced Excel, SQL, Visual Basic, ACCESS, Business Objects a plus. Ability to perform queries from relational databases, produce reports from such queries, and perform basic analyses such as frequency distributions and summary statistics. Effective verbal, written and interpersonal communication skills. Ability to relate to diverse ages and demographic backgrounds. Ability to work in a collaborative team environment.QUALIFICATIONS:Required: Bachelors degree in statistics, biostatistics, epidemiology, quantitative analysis or related disciplinePreferred: Two years of experience meeting analytic needs or data management experience in any industry Knowledge of statistical process control principles Experience writing SQL queries Experience in the health care industryExperience in business intelligence toolsMAJOR DUTIES AND RESPONSIBILITIES:PROVIDE ANALYTIC Consultation: Under guidance of Senior or Lead Analyst, provide guidance and support to meet designated customers’ basic and moderate analytic needs. Design and run data extraction queries as required.Manage Performance Metrics: Assist in the management of performance metrics portfolios. This could include updating values, responding to questions from customers, investigating instance of special cause. SUPPORT QUALITY IMPROVEMENT ACTIVITIES IN CCHMC STRATEGIC INITIATIVES: Serve as a data and/or analytic resource for one or more initiative-based teams. INTERNAL SYSTEMS SUPPORT: Assist in the development of department-wide systems for automating the production of performance metrics, maintaining data management systems, developing visualizations and displays for performance metrics, developing and implementing processes for validating metric values. Analyst – Quality & Transformation AnalyticsPURPOSE OF POSITION: Provide data management and analysis necessary to support quality improvement and research in health care service delivery and patient outcomes. REQUIRED SKILLS: Analytic insight, problem-solving skills, and skill with advanced statistical methods; skill with statistical process control a plus. Ability to provide independent consultative analytic support to senior leadership, division chiefs, physicians, business directors, and other clinical customers. Flexibility and adaptability; attention to detail; good follow-through; service-orientation. Ability to manage multiple projects independently. Programming skill in SAS, advanced Excel, SQL, Visual Basic, ACCESS, Business Objects a plus. Demonstrate ability to perform queries from relational databases, produce reports from such queries, and perform basic analyses such as frequency distributions and summary statistics. Effective verbal, written and interpersonal communication skills. Ability to relate to diverse ages and demographic backgrounds. Sound professional judgment, ability to work in a collaborative team environment, ability to work with minimal direct supervision. QUALIFICATIONS:Required: Bachelors degree in statistics, biostatistics, epidemiology, quantitative analysis or related disciplineTwo years of experience meeting analytic needs in a service organization or process/quality improvement Preferred: Master’s degree in statistics, biostatistics, epidemiology, quantitative analysis or related disciplineExperience meeting analytic needs in a sector of the healthcare industry (e.g. health plan, pharmaceuticals, medical devices, clinical trials), with direct experience in health care service delivery preferred.Knowledge of statistical process control principles Experience writing SQL queries Experience in business intelligence toolsMAJOR DUTIES AND RESPONSIBILITIES:ANALYTIC Consultation: Serve as customer’s primary point of analytic contact. Take responsibility for ensuring that customers have the necessary support to visualize the performance of measures that interest them, to identify improvement opportunities, to gain access to source data that they require. Serve as liaison between customer and institutional stewards of data, if customers have basic data requirement needs. Escalate as appropriate to Senior or Lead Analyst for customer requirements that the analyst cannot meet directly. “Customer” conceived as a hospital unit (such as an Institute, Business Unit, Division, CSI Team), a collaborative in which CCHMC is the coordinator, a project of defined scope (e.g. a research project, a survey, etc.)Manage Performance Metrics: Assume responsibility for a portfolio of metrics for internal and/or external use. Managing performance metrics includes ensuring that values are updated regularly, responding to questions about the measures from customers, investigating instances of special cause. It may also include analysis to identify opportunities for improvement in the measures. SUPPORT QUALITY IMPROVEMENT ACTIVITIES IN CCHCM STRATEGIC INITIATIVES: Serve as a data and/or analytic resource for one or more initiative-based teams. Work with AC initiative-based teams to understand, document and respond to data requirements to meet reporting and analytic needs.INTERNAL SYSTEMS SUPPORT: Assist in the development of department-wide systems for automating the production of performance metrics, maintaining data management systems, developing visualizations and displays for performance metrics, developing and implementing processes for validating metric values. Senior Analyst – Quality & Transformation AnalyticsPURPOSE OF POSITION: Provide advanced levels of measure development, data management and analysis necessary to support quality improvement and research in health care service delivery and patient outcomes. REQUIRED SKILLS: Analytic insight, problem-solving skills, and skill with advanced statistical methods; skill with statistical process control a plus. Ability to provide independent consultative analytic support to senior leadership, division chiefs, physicians, business directors, and other clinical customers. Ability to translate clinical vocabulary into operationalized measures; ability to formalize clinical workflows. Flexibility and adaptability; attention to detail; good follow-through; service-orientation. Ability to manage multiple projects independently. Demonstrate ability to perform queries from relational databases, produce reports from such queries, and perform basic analyses such as frequency distributions and summary statistics. Programming skill in SAS, advanced Excel, SQL, Visual Basic, ACCESS, and/or Business Objects. Effective verbal, written and interpersonal communication skills. Ability to relate to diverse ages and demographic backgrounds. Sound professional judgment, ability to work in a collaborative team environment. QUALIFICATIONS:Required: Masters degree in statistics, biostatistics, epidemiology, quantitative analysis or related discipline PLUS two years of experience in analytics or process/quality improvement ORBachelors degree in statistics, biostatistics, epidemiology, quantitative analysis or related discipline PLUS five years of experience in analytics or process/quality improvementPreferred: Five years of experience in health care service deliveryKnowledge of statistical process control principles Experience writing SQL queries Experience using electronic health data (claims, labs, pharmacy, electronic health records, etc)Experience in business intelligence tools MAJOR DUTIES AND RESPONSIBILITIES:Measure development: Translate clinical vocabulary that expresses concepts of performance measures, types of patients, types of encounters, and other prominent features of the clinical workflow and healthcare service delivery, into operationalized terms that can be efficiently populated with available electronic data. Document the operational requirements using standard methods. Analytic Consultation: Serve as customer’s primary point of analytic contact. Take responsibility for ensuring that customers have the necessary support to visualize the performance of measures that interest them, to identify improvement opportunities, to gain access to source data that they require. Serve as liaison between customer and institutional stewards of data, if customers have basic data requirement needs. Meet customers’ basic needs either directly, or by delegating responsibility to an analyst, while assuming final responsibility for the result. Meet customers’ moderate needs directly. If customer has advanced needs within analysts’ area of initiative-based expertise, meet directly; if advanced needs fall outside analysts’ area of initiative-based expertise, arrange for these needs to be met by enlisting the help of the initiative-based team. Advanced needs include developing and populating new measures. “Customer” conceived as a hospital unit (such as an Institute, Business Unit, Division, Operational Excellence Team), a collaborative in which CCHMC is the coordinator, a project of defined scope (e.g. a research project, a survey, etc.)Manage Performance Metrics: Assume responsibility for a portfolio of metrics for internal and/or external use. Managing performance metrics includes ensuring that values are updated regularly, responding to questions about the measures from customers, investigating instances of special cause. It may also include analysis to identify opportunities for improvement in the measures. The senior analyst may delegate responsibilities to an analyst, but is responsible for the final result.Build Group’s INTERNAL SYSTEMS SUPPORT: Assist in the development of department-wide systems for automating the production of performance metrics, maintaining data management systems, developing visualizations and displays for performance metrics, developing and implementing processes for validating metric values. Support Analytic Training: As needed, assist in the development of materials and support for I2S2 or other Anderson Center QI Training Courses. Train analysts hired in divisions outside the Anderson Center in the use of CCHMC data systems, the wiki data dictionary, the Performance Measurement and Reporting System, and other institution-wide systems for creating, managing and reporting performance metrics. Help to orient and mentor newly hired analysts in the Anderson Center. Prepare analytic on-boarding materials.Lead Analyst – Quality & Transformation AnalyticsTOTAL NUMBER OF FTE’s DIRECTLY SUPERVISED: 0-10PURPOSE OF POSITION: Support quality improvement initiatives in health care delivery systems by 1) coordinating the resources necessary to meet the analytic needs of an identified customer base, 2) mentoring CCHMC staff who demonstrate potential to develop analytic and reporting skills, and 3) serving as analyst liaisons to Anderson Center employees, to ensure that these staff are aware of and have access to resources within Data/Analytics to support QI initiatives.REQUIRED SKILLS: Ability to understand customer analytic needs, manage customer expectations, marshal resources necessary to meet customer analytic needs. Analytic insight, problem-solving skills, skill with advanced statistical methods and with statistical process control. Ability to coach and mentor staff, and develop analytic skill in others. Ability to network across a large, complex and diverse organization. Effective verbal, written and interpersonal communication skills, particularly with persons without analytic skills. Ability to relate to diverse ages and demographic backgrounds. Sound professional judgment, ability to work in a collaborative team environment, ability to work with minimal direct supervision. Demonstrated flexibility and adaptability; demonstrated attention to detail. Ability to support multiple customers simultaneously. QUALIFICATIONS:Required: Masters degree in statistics, biostatistics, epidemiology, quantitative analysis or related discipline AND at least five years of experience meeting analytic needs in health care service delivery or process/quality improvement OR Bachelors degree in statistics, biostatistics, epidemiology, quantitative analysis or related discipline AND at least seven years of experience meeting analytic needs in health care service delivery or process/quality improvement.two years direct experience supporting initiatives in statistical process control and/or quality improvementTwo years experience coordinating the activities others (e.g. team leader, project manager, project director) OR two years experience teaching, consulting, mentoring, or other activities demonstrating promotion of others’ skills and development.Preferred: Familiarity with electronic health record dataExperience writing SQL queries Experience using electronic health data (claims, labs, pharmacy, electronic health records, etc)Experience in business intelligence tools MAJOR DUTIES AND RESPONSIBILITIES: ANALYTIC LIAISON TO CROSS-FUNCTIONAL LEADERSHIP/MANAGEMENT TEAMS: Serve as the analytic liaison to cross-functional Anderson Center leadership/management teams that collectively are charged to improve outcomes and care for a designated customer base. Make colleagues and customers aware of Data/Analytics resources, including knowledge base, skill sets, prior experience). Provide coaching, mentoring and support to Analysts who are customers’ primary analytic contacts, offering guidance on best ways to meet customers’ needs, including relevant historical information, availability of other analytic resources, and direct meeting of needs. As needed, serve as the customer’s analytic consultant, and primary point of analytic contact. Help develop system-wide plans to build customers’ internal capacity for reporting and for basic analysis. In consultation with Director, determine plan for building internal capacity.Leadership in the Data/Analytics Group: If assigned direct reports, provide managerial support to direct reports including oversight on the quality initiatives supported. Ensure that teams have the resources they require, and that clinical partners feel that they are well-supported. Work with initiative leaders and clinical partners to prioritize requests. Ensure that the Director for Analytics remains aware of customers’ goals and activities, and how analysts assigned to customers can proactively meet those needs. Communicate strategic vision and tactical plans for customers regularly with the Director. Escalate issues when necessary to the Director, for resolution with CCHMC senior leadership. Participate in Data/Analytics Leadership Team meetings. Participate in strategic thinking about Data/Analytics human and technical infrastructure to optimize ability to provide analytic support to meet objectives and goals specified in CCHMC strategic plan. Mentor and develop the analytic skills of less experienced analysts within the group. REPRESENT DATA/ANALYTICS GROUP: In comprehensive efforts to improve quality throughout the organization, MANAGE A PORTFOLIO OF PERFORMANCE METRICS: Assume responsibility for a portfolio of metrics, with contents to be determined by Lead Analysts, and Director. See Managing a portfolio of metrics for what constitutes responsibility.TRAINING: Help develop training and on-boarding materials for new analysts hired by AC Data/Analytics, analysts hired by divisions other than the AC, QICs and other staff who regularly interact with Anderson Center analysts. As needed, assist in the development of materials and support for I2S2 and other Anderson Center Training Courses. Train analysts hired in divisions outside the Anderson Center in the use of CCHMC data systems, the wiki data dictionary, the Performance Measurement and Reporting System, and other institution-wide systems for creating, managing and reporting performance metrics. ................
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