Project Officer - Expression



Position TitleProject Officer – Deaf Regional HealthDepartmentProject Management OfficeReports to Ange LinEffective dateMay 2020Responsible forN/ALocationRegional Victoria Organisation OverviewExpression Australia (formerly Vicdeaf & Tasdeaf) connects people to the life they want to lead - through ensuring better access, inclusion and equal opportunity. Expression Australia is an iconic and progressive community organisation, a rapidly evolving commercially oriented business and leader in providing services to people who are Deaf, hard of hearing or who experience barriers to participation. We strive to be a bi-lingual, bi-cultural organisation that respects both languages – Auslan and English - equally and celebrates the rich heritage and cultural diversity of the Deaf community and individuals. Expression Australia's vision and mission empower people to achieve better economic, cultural, social and civic participation in the community.Role OverviewThe DRH Project Officer will work closely with the project lead and other relevant stakeholders to support achieving the goals of the project. This includes (but not limited to) research, relationship management and utilising existing domain expert knowledge to assist in the development of project deliverables.The DRH Project Officer takes a proactive, considered approach to engaging the regional health sector, and ensures issues and risks are captured and escalated using agreed processes. They will apply exemplary communication and influencing skills to effectively engage and manage relevant project deliverables.With excellent administration, time management, interpersonal and engagement skills, the DRH Project Officer works in an adaptive and responsive way to meet the evolving needs of the project and the community under the direction of the Project Lead and Project Sponsor.This role will predominantly be remote and based in regional Victoria.Job Specific ResponsibilitiesKey performance indicators will be clearly defined through the performance planning process.Contribute to the achievement of Expression Australia’s strategic objectivesAdvance Expression Australia strategic plan and its vision through executing the organisation’s strategic priorities. Model behaviours that are consistent with the mission and beliefs of the strategic plan. Model behaviours that reflect our valuesOHS & Quality ComplianceTake reasonable care for their own health and safety, and health and safety of othersAdhere to OHS guidelinesAdhere to the organisation’s Quality frameworkProject Planning and DeliveryContribute to the development of service models, interventions, deliverables and solutions relevant to the goals of the project.Implement identified interventions and solutions, data collection for success measurement for each intervention / solution and report on effectiveness and impact.Contribute to the development of relevant project documentation including but not limited to project plans, communication and stakeholder management plans and risk management plansCollaborate with project stakeholders to troubleshoot and resolve issues. Identify and escalate where appropriate, risks and issues to relevant Project LeadsUpdate project documentation as required to ensure currency and relevancy of project informationDeliver assigned project tasks under the guidance of relevant Project Leads within agreed timeframes to agreed qualityAdhere to and support project communication strategies and plansAct as a cultural advisor to project teams to ensure relevant projects are designed and delivered with an informed cohort specific perspective Support user testing of services as required. Make recommendations to relevant Project Leads to improve design, content and functionality of products based on observation and experienceEngagement and EventsSupport in the organisation and promotion of events and initiatives through relevant channels as agreed with the Project LeadAttend internal and external events as required to present on community, sector or organisational topics and network with key stakeholders and community membersSchedule and facilitate meetings, consultations and information sessions with internal and external stakeholdersCoordinate and assist in the collection and collation of required data and content for projectEstablish and maintain productive and cooperative relationships with internal Expression Australia staff, external stakeholders and the wider community Contribute to the development of Expression Australia’s engagement strategy and provide information and support to staff across the organisation to better engage with specific cohortsAssist in the development and execution of relevant content and communicationsCore Capabilities (including Expression Australia Values highlighted in orange)RespectfulBehaving ethically appropriate, respectful of culture and community and providing person centred services to clients and othersProvides high level of person-centred service and meets needs of clients. Able to resolve common client issues. Consults with clients about service design & deliveryDiversityShowing respect for diverse backgrounds and experiencesAdheres to policies, goals, objectives, and philosophies of valuing diversity in performing everyday duties and responsibilities. Embraces diverse capabilities of other team members.TechnologyUsing and understanding technology to improve service deliveryAble to understand and work effectively with technology advancements and applies technical knowledge of IT systems to ensure access to, and security of, the systemAccountableDemonstrating responsibility for own workDemonstrates knowledge of understanding of how their role impacts on the wider organisation and team.Adaptive/ResilienceDemonstrating and developing individual coping strategiesUnderstands how to deal with and adapt to difficult and pressurised situations. May seek guidance in how to deal with difficulties in the workplace. Maintains positive outlook.ProgressiveInnovating and looking at ways to improve the lives of our clients and communitiesUnderstands the need for resourcefulness, creativity and adaptability within role boundaries. Takes responsibility for continuous improvement and risk mitigation in own work. Resolves routine problems and suggests changes.InclusiveWorking effectively and engaging with others to achieve a common goalA skilled team member, acting as a resource for a small work group on a regular basis. Shares knowledge and information with less experienced team members. May seek specialised help or notify progress of mercially FocusedEnsuring that all services are right for our clients and our organisationHas a professional understanding of some specific areas relevant to the role. Provides and obtains accurate and timely information to meet service delivery needs. Has the interpersonal skills required to advise and assist a person with a disability and other customers on issues.AuslanOur organisation is bi-lingual and bi-cultural, where Auslan and English are both utilised languages. The learning and use of Auslan is encouraged and endorsed in the workplace. Along with a willingness to learn Auslan, possess a positive attitude towards continuing to improve language skills is imperative Job Specific CapabilitiesPlan - Applying proper planning to achieve prioritiesActively manages own workload and time management. Adheres to reporting, documentation and administrative requirements. Maintains appropriate notes and other documentation to required standard.Problem Solving - Thinking and analysing to develop solutions to problemsApproaches own work and problem resolution creatively and flexibly. Supports innovation and creativity at the individual and team level. Manage Change - Supporting and promoting organisational change Helps to generate support of the changes throughout the organisation. Provides resources, removes barriers, and acts as an advocate for those initiating change.Business Acumen - Demonstrating business knowledge and skills Adopts knowledge and awareness of business-related activity. Is able to effectively re-prioritise projects to incorporate additional demands without difficulty. Strategic – Operating within, and contributing to Expression Australia's strategic framework/planUnderstands the role and aligns with the objectives of the organisation and sector. Understands the strategic direction under which the organisation operates.Knowledge, Skills & ExperienceEssentialExpert domain expertise or relevant experience in the regional health sectorProven experience working within hospital structureStrong relationship management skills and the ability to work collaboratively with a range of internal and external stakeholders across organisational hierarchiesSkilful communicator with ability to drive influenceStrong negotiation and conflict management skillsNice to haveAuslan fluencyEducation / Qualifications / Certifications/ MembershipsQualifications/study in project management or community developmentTravel RequirementsTravel to regional Victoria and Tasmania may be requiredI acknowledge that I have read, understood and accept the duties, responsibilities and obligations of the above position description. I understand that this position description is a guide and reasonable additional duties may be requested of me during the course of my employment. This position description will be reviewed annually to maintain its relevancy and meets organisational objectives.Employee signature _________________________________Date __________________ ................
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