To: Chair and Board



4806315762000JOB DESCRIPTIONTITLE:Partner Support Officer PROJECT:Building Better Opportunities RESPONSIBLE TO:Partnership ManagerACCOUNTABLE TO:Selnet Chief Executive Officer (CEO) and Selnet Board of DirectorsBASED AT:Brentwood House, 15 Victoria Road, Fulwood, Preston, Lancashire, PR2 8PS (but initially working predominantly from home in line with government guidance).SALARY:?20,000 p/a JOB SUMMARYThe Building Better Opportunities projects for Lancashire aim to support those most at risk of exclusion from the labour market and identify, reduce and/or remove barriers, helping them to start learning, training, or working. This role will provide administrative support to the Selnet Team in delivery of Building Better Opportunities Projects for Lancashire and will also undertake the monitoring and compliance processes within the delivery of the projects, primarily related to project participants. MAIN DUTIES TASKS AND RESPONSIBILITIESUndertake administrative duties as required in support of the BBO project team primarily related to project participants. Collating, checking, sorting, and reporting on the quality of participant documents submitted by approximately 30 delivery partners working on Building Better Opportunities.Take enquiries from BBO delivery partners regarding the participants they are working with and aim to respond and resolve any issues efficiently and with professionalism. Use a variety of software packages, such as Microsoft Word, Outlook, Excel, to produce correspondence, documents and maintain presentations, records, spread sheets and databases.Deal professionally and proficiently with enquiries from colleagues, visitors, and members of the public via the telephone or in person.Support the BBO team to ensure systems and procedures are well maintained, compatible and user friendly to ensure all operations run anise and store paperwork and computer-based information safely and in accordance with funder guidelines.Work within the BBO team to collate grant claims data, examine information for accuracy and liaise with key staff within partner organisations to resolve any discrepancies.Photocopy, scan and print various documents that may include sensitive and confidential information.Establish effective working relationships with delivery partners to ensure they have a clear understanding of project monitoring requirements and can assess their organisations performance against targets.Manage incoming mail to your email address and collect and distribute information as necessary.Answer the telephone in a professional manner, directing the caller and/or taking messages for colleagues.Attend meetings, taking minutes and keep/file meeting notes.Ordering stationery, arranging staff travel and hotel bookings, booking conferences, managing petty cash, and assisting with all general office duties as and when required.Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.GENERAL CONDUCTThe post holder will be expected to maintain professional conduct and appearance. The post holder will be required to sign an agreement of confidentiality in relation to some aspects of the enterprise. All staff are expected to conform to the policies and procedures in respect of employment, health and safety, data protection and risk management and acknowledge they have read and understood them. Staff are also expected to be familiar with the business and operational plan and to support the aims of the company. All tasks and duties in this job description must be carried out in accordance with Selnet procedures, the post holder should be fully aware of Selnet policy documents and operate within the parameters defined within these.This job description outlines the main responsibilities of the person appointed as Partner Support Officer. It is subject to periodic review and amendment in the light of development and experience.Person SpecificationJob Title:Partner Support OfficerSalary Range:?20,000 p/aWorking Hours:37 hours per weekContract Type:The successful candidate will be subject to a six-month probationary period, and it is anticipated the post will be for a minimum of 18 months subject to funding.EssentialDesirableExperience/ QualificationsSignificant experience in a customer facing role. Must provide evidence of good customer service practices.Significant experience in an administrative role. NVQ in Business Administration or equivalent.Knowledge/ SkillsA strong customer service ethos.Excellent organisational skills, able to deliver effective processes and systems to manage activity efficiently.Ability to communicate effectively, both verbally and in writing.Ability to use a range of IT applications (e.g. word processing, spreadsheets, databases, internet).An understanding of and commitment to Diversity and Equality in the workplace.Highly self-motivated, capable of dealing with a demanding workload and delivering consistently to deadline.Able to work on own initiative and as part of a team.Knowledge of and general interest in social enterprise.A general understanding of the reporting needs of a grant funded project.Understanding of the database, petencies(We want the post-holder to be able to demonstrate the following competences to a high level and want to use these to the full in their work)Outstanding communication skills. Team working and co-operation; managing self and relationships with others.Using IT and databases.Excellent eye for detail.Problem solving.Confident on the telephone and able to support any enquiry that comes through.Additional RequirementsWillingness and ability to work outside of normal office hours if required. Willingness to work flexibly in response to changing organisational requirements.TERMS AND CONDITIONSFull-time post – 5 days, 37 hours a weekFamily friendly, flexible workingSalary – ?20,000 p/aLeave entitlement: 25 days plus bank holidaysLocation: Central LancashireA six-month probationary period would apply10% stakeholder pension 2% pay increase every January ................
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