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BackgroundThe Royal College of Art is the world’s leading postgraduate university of art and design. Founded in 1837, it is also the world’s oldest art and design university in continuous operation and its most research intensive.The RCA has been ranked by the highly regarded QS World University Subject Rankings, as the number 1 art and design university in the world for the six consecutive years in which the survey has been conducted. A recent University of Oxford research study, published in the Harvard Business Review Oct 2018, identifies the RCA as one of a select cadre of sustained, high-performing institutions - a ‘radical traditionalist’.Among its core audiences - students, artists and designers - the RCA brand is legendary. The generations of world-leading designers and artists?who have studied or taught at the RCA is a roster of international repute. Facts and FiguresThe student body is 2,400 set to rise to over 3,000 by 2021. It comprises 60% overseas and 40% UK/EU. The RCA prides itself on its international diversity, with some 76 different nationalities represented on its student body. Similarly, its faculty is very international. The RCA comprises four Schools: Architecture; Design; Communication; and Arts & Humanities, each led by a Dean. In addition, the RCA comprises three standalone research centres: the Helen Hamlyn Centre for Design; the Material Science Research Centre (which includes the Burberry Materials Futures Research Group); and the Intelligent Mobility Design Research Centre.Our PeopleThe RCA’s Royal Visitor (Patron) is HRH Prince of Wales; its Chancellor is Sir Jony Ive, and the Pro-Chancellor and Chair of Council is Baroness Gail Rebuck. The RCA’s Vice-Chancellor - the CEO of the institution - is Dr Paul Thompson.The RCA has over 450 permanent staff, including internationally renowned artists, designers, architects, theorists and curators. These staff, together with an innovative pedagogy, world-class technical facilities and research centres, all contribute to an exceptional environment and a remarkable record of graduate employment. Generations of eminent graduates have created far-reaching impact and influence, such as Bridget Riley, David Hockney, Sir Ridley Scott, Sir James Dyson OM, Thomas Heatherwick, Tracey Emin, Christopher Bailey, Idris Khan, Sir David Adjaye, Erdem, and Oscar Murrillo. Strategic Plan 2016-21The Royal College of Art’s Strategic Plan 2016–2021 articulates a bold vision to marry creative arts and design with science, technology and medicine. This “STEM to STEAM” agenda marks a step change for the RCA, as it applies creative insights to evidence-based science, in order to address global challenges. Through a series of strategic interventions, the RCA is injecting and interweaving the creative arts and design with three core scientific disciplines: computer science, materials science and robotics. Battersea campus ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?To support its teaching, research and innovation ambitions, the RCA is expanding its existing campus, known as Battersea North, with the addition of a new landmark building designed by world-leading architects Herzog & de Meuron.? The new Battersea South building represents the single largest transformation of the RCA’s physical estate in 180 years. Battersea South will be a landmark for London and a beacon for the creative industries representing a radical new paradigm in postgraduate education. Within the new integrated campus, RCA will create purpose-built spaces for its existing research centres and introduce a Computer Science and Robotics space. Close collaboration with industry necessitates the creation of two new knowledge exchange laboratories: one in 2D/3D visualisation and immersive technologies and another in advanced modelling and manufacturing processes. The new knowledge generated will feed into new taught programmes and benefit generations of future students.? Ten new Master’s programmes will be launched over the next decade.??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????In 2016, the UK Government announced an unprecedented grant of ?54 million to provide 50% of the cost of delivering this new campus and vision. This grant came from Her Majesty’s Treasury and is disbursed by the London Borough of Wandsworth. Enabling works for the new building began in April 2018, with completion scheduled for September 2021.?Kensington and White City CampusesThe College also has existing campuses at Kensington and White City. Planning is in progress for a major refurbishment of the Darwin, Frayling and Stevens buildings in Kensington, which will involve the replacement of much of the existing buildings” core infrastructure and the potential addition of a new-build extension onto the site to generate new student studio spaces and technical workshop facilities. The Kensington project is in its early master planning stage, with a view to the refurbishments being commenced in 2025/26.? The College is likely to have to manage significant phases of the refurbishment while the buildings are in occupation and use, and to plan for the decant and recant of staff and students to allow for progress of the works.The RCA’s White City campus houses the School of Communication and the Graduate Diploma programme.? This campus was expanded in March 2020 by the acquisition of new space at MediaWorks, adjacent to the current Garden House premise on the White City Place estate, to allow for the growth of the Graduate Diploma students and for the School, as well as providing additional technical spaces and a large bookable board/lecture room for 50-60 people.Estates & Campus Operations Directorate In anticipation of the physical expansion of its campuses and the planned growth of its student cohort, the College is strengthening the Estates & Campus Operations (E&CO) Directorate to enable it to professionally support excellence in academic teaching, learning and research across all three campuses. The current team comprises 26FTE and is in the process of being restructured and grown in 2020 to reflect the expanded responsibilities for three RCA campuses. The appointment of the new Head of Business Continuity & Risk Management will complement the recent appointments of three new Deputy Director - Campus Operations roles and a Head of Space Planning & Moves Management to the team. These new appointments each bring vital technical knowledge and subject matter expertise to E&CO, and are important to its development into a high-performing, professional and agile team.The Directorate is responsible for all aspects of the management of the RCA’s existing estate, including delivery of capital works projects and refurbishments, and the day-to-day operational management and facilities management service delivery to staff, students and visitors at each campus. These responsibilities include:Development of the RCA’s Estates Strategy for the long-term asset management of the property portfolio, so as to support the planned growth of the student cohort;Management of major, strategic capital projects across the RCA estate, to support the delivery the RCA’s Strategic Plan and Estates Strategy;Management and delivery of minor capital works projects for the fitting out, refurbishment and alteration of existing College premises, including the annual Summer Works programme;Leading the data collection, analysis and reporting on performance of the RCA’s property portfolio against relevant sector and industry benchmarks, and generating management information to inform decision-making in relation to property assets;Oversight of all commercial real estate transactions, including lease negotiations, acquisitions and disposals, rent reviews and rating appeals for assets within the College’s property portfolio;Management of all planned and reactive maintenance to all the College’s building services (MEPH, HVAC), currently delivered under a number of outsourced contracts with a small contractor implant team; Delivery of a range of facilities management soft services (including cleaning, catering, security guarding and shuttle bus services, all under contract); ?Management of all space planning, internal physical moves, relocations and allocation of space and resources to individual Directorates, Schools and academic programmes;Day-to-day operation of campus facilities, including set up of seminar, meeting and tutorial spaces; delivery of incoming post, porterage and front of house reception services;Providing support for College events (including student exhibitions and degree shows).JOB DESCRIPTIONTitle of post: Head of Business Continuity & Risk Management Salary: Competitive salary dependent on relevant skills and experience.Permanent Principal location of work: This is a cross-College role and will be required to work across all three campuses as attention to business continuity and risk issues requires. Immediate line manager: Director – Estates & Campus OperationsOVERALL JOB PURPOSE To support the Director of Estates & Campus Operations and the three Deputy Directors in the delivery of efficient and effective estates and facilities management services across the RCA’s Kensington, Battersea and White City campuses, with a particular focus on the management of business continuity, emergency planning and risk management across the College. As a key member of the Estates & Campus Operations team you will ensure the provision of a professional, timely and quality driven business continuity management for all RCA premises through the use of specialist contractors and the direct labour force. You will lead on development of business continuity strategies, protocols and policies across the College.KEY RESPONSIBILITIES: Senior services responsibility: Act as the senior lead responsible and subject matter expert within the Estates & Campus Operations team for all aspects of the College’s physical (non-digital) business continuity, emergency planning, incident response and risk management across all three RCA campuses; ensuring that relevant risks are managed so as to support College operations and activities throughout the academic year, and in alignment with the teaching, learning and research activities being undertaken by staff and students. Campus communications: Provide clear and concise communications on all aspects of business continuity and risk management, particularly in cases of disruption caused by failures or incidents affecting operations; inspiring and maintaining confidence and projecting professional authority in interactions with customers and stakeholders and maintaining a visible and active contact point of escalation for resolution of any issues related to continuity and risk; representing the Directorate at internal and external meetings as required.Business continuity: Lead the development and implementation of business continuity framework for the College, using a risk-based approach which prioritises resilience and recovery of key infrastructure, systems and services to support campus operations; ensuring the provision of a secure environment for staff, students and visitors to the RCA’s campuses; contributing to the Directorate’s annual review of performance of the RCA’s estate, developing and implementing a comprehensive suite of continuity strategies, protocols and policies appropriate to the RCA environment.Incident management: Ensure that the RCA has in place appropriate and proportionate incident management protocols and procedures which allow the College to respond to a range of likely adverse events in a controlled and measured manner; leading the development of corporate College-wide and individual School and Directorate incident management plans as appropriate; ensuring that any third party contractor personnel (e.g. security guards, maintenance contractors etc.) are briefed and trained in the incident management protocols relevant to the delivery of their work; carry out regular desk-top and drill exercises to demonstrate the effectiveness of the incident management procedures.Emergency preparedness: Set, lead and develop the College’s RCA’s emergency response strategy, working collaboratively with other colleagues to determine arrangements for major first aid, evacuation, security and terrorism and other potential emergencies; participating in the on-call out of hours and critical incident response rotas for the three RCA campuses as required.Training and awareness: Develop and deliver an appropriate training and awareness-raising programme for staff across the College, including for the Senior and Operational Response Teams; leading complex/detailed incident investigations to identify root cause, research and interpret findings and make recommendations for improvements in systems and procedures to improve continuity and resilience in College operations and academic delivery.Record keeping: Be responsible to the Director of Estates & Campus Operations for the manual and electronic recording of all aspects of the College’s business continuity, including documentation which may be required to meet the needs of the statutory bodies, the local London Boroughs and planning authorities; maintaining appropriate records via the RCA’s Computer Aided Facilities Management (CAFM) system and relevant asset registers.Capital works project support: Contribute relevant expertise to the delivery of capital works projects with a business continuity element, including the preparation of CAD drawings, writing technical specifications, tenders, securing all statutory approvals, evaluation of tender documents and awarding of contracts; supporting the Estates & Campus Operations Directorate’s Capital Works team with compilation of specialist technical information for external design consultants on capital/ refurbishment / life cycle projects, including the annual Summer Works programme of alterations and refurbishments which may incorporate a business continuity, emergency planning or business resilience requirement. Community relations: Develop and maintain close and effective working relationships with relevant community groups, neighbourhood policing and other multi-agency partners, to ensure their continued support and to ensure that there are robust procedures in place to enable integrated response to incidents or emergencies in the local area surrounding each RCA campus. Pro-actively forge positive and influential relationships with the Police, Fire Service and other emergency services as required.Performance improvement: Assist the Director of Estates & Campus Operations with the development of corporate-level strategy, policies and procedures for efficient and effective delivery of business continuity management across the RCA campuses in order deliver increased resilience in operations and performance improvements; carrying out periodic reviews of continuity, resilience and incident response arrangements to ensure that they are up-to-date, comprehensive and appropriate to changes in RCA operations and academic delivery; contribute professional insight and expertise to the annual assessment of performance of the estate and campus operations; delivering against the annual work plan for the Estates & Campus Operations Directorate, which aligns with the Estate Strategy and the College’s strategic priorities. Budget management: Contribute to the budgeting, forecasting, cost control and monthly reporting of all business continuity-related expenditure in accordance with the RCA’s Finance Regulations; ensuring that appropriate governance, risk management, change management and audit controls are implemented on all expenditure; identifying opportunities for efficiency savings and for achieving improvements in value for money.Staff Management: Managing relevant in-house direct labour and outsourced professional and technical staff; taking responsibility for line, pastoral performance management of the individual staff; ensuring that staff receive adequate and appropriate training, development support and motivation to be competent in their roles; identifying staffs’ training needs and ensuring that agreed training protocols are implemented and recorded within personal development plans. Any other duties: To carry out any other duties appropriate to the level of responsibility of the role, as may be reasonably required by the Director of Estates & Campus Operations.KEY WORKING RELATIONSHIPS: Director of Estates & Campus Operations Deputy Directors - Campus Operations (x3) and Capital Works (x1)Operations ManagersDeans of School, Heads of Programme and other senior academic staffDirectors of professional servicesHead of Information Communication TechnologyHeads of Technical Services and Technical Services ManagersHealth & Safety ManagerStaff of any security service providers who may be implanted on RCA premisesExternal consultants, contractors and supplier partnersQUALIFICATIONS AND EXPERIENCE A good first degree (or equivalent Level 6 qualification) in a property or facilities management discipline, ideally in Business Continuity Management or a related subject. A recognised specialist professional qualification and active membership of a relevant professional body (e.g. Certificate of Business Continuity Institute).A project or programme management qualification (e.g. PRINCE2, MSP) is desirable.The post holder will be also Ideally endorsed with a post-graduate qualification in a supplementary discipline (e.g. Risk Management) or hold a managerial post graduate qualification, such as PG Cert, PG Dip, MA, MSc.This senior role will suit professionals with a high level of professional experience in all aspects of managing business continuity and risk, whether in contemporary technology-enabled buildings or listed and legacy properties, within a client-side in-house team. You should ideally have experience accrued in the context of a UK higher education institution or similar environment.This is a specialist post where a high level of expertise is required to effectively manage business continuity and risk within a multi-disciplinary, multi-site estates function. You will require highly developed technical knowledge across the range of work procedures and practices, underpinned by theoretical knowledge and relevant practical hands-on experience.You will be skilled in explaining complex technical issues clearly simply to non-specialists, and able to communicate expert advice to staff and students across the College, particularly in the event of business continuity incidents or disruption to College operations.You will be capable of managing in an operating context of change in, and challenge to, academic and service delivery models and show that you are capable of thriving in the challenging, creative environment of the RCA. Demonstrable experience of working in a diverse, complex and multicultural environment will also be a considerable advantage. PAY, BENEFITS & ADDITIONAL INFORMATIONLocationWhite City, Kensington & Battersea, London.SalaryCompetitive salary dependent on relevant skills and experience. PensionThe Royal College of Art is a member of the Superannuation Arrangements of the University of London (SAUL) which is a contributory defined benefit pension scheme. The College will contribute a sum equal to 16% of your salary while you pay 6%.Holiday6 weeks’ (30 days) paid leave a year plus bank and public holidays normally observed in England and Wales. In addition, the College is normally closed for six days a year, one day either side of Easter and the remainder between Christmas and New Year.Season Ticket LoansInterest-free loans are available for staff to purchase annual season tickets.Enhanced Maternity and Adoption PayQualifying employees are entitled to enhanced maternity/adoption pay: 26 weeks’ full pay, 13 weeks Statutory Maternity/Adoption Pay. This compares to the statutory provision of 90% of average pay for 6 weeks followed by Statutory Maternity/Adoption Pay for 33 weeks.Enhanced Paternity PayQualifying employees are entitled to two weeks’ paternity leave entitlement at full pay. This compares to the statutory provision of two weeks’ pay at the statutory rate.Enhanced Sick PayOccupational sick pay after six months’ service is three months’ full pay/three months’ half pay.24/7 Confidential SupportStaff and family members in their household have access to a free, external confidential support service for work, financial, legal, family and personal problems 24 hours a day, 365 days a year.Occupational HealthOccupational Health support for the College is provided by Imperial College’s occupational health service at their South Kensington Campus.Cycle to Work SchemeThe Government’s Green Transport Initiative – which allows employees to make significant savings on purchasing new bikes and safety equipment.Life CoverActive members of the SAUL pension scheme automatically receive life cover. A lump sum of four times your salary together with a refund of your contributions and a 2/3 pension for your dependent/spouse is payable should you die whilst in employment.LibraryAll staff are welcome to join the College library.EventsAll staff are welcome to attend exhibitions, lectures and private views held by academic schools and programmes. ................
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