How To Become A Bank Teller.

How To Become A Bank Teller.

Introduction: Why become a bank teller? Besides the on the job training, this entry level position, allows you to get your foot in the door and start a career in banking. If you've always wanted to work in banking or finance, but weren't sure if you had the right credentials, I think you'll be surprised to know that becoming a bank teller is likely within your grasp. There is one thing you need to do in order to be successful as a bank teller. It pains me to write this as I know how many people pursue a career path only to be disappointed with the realities of the job. The one thing you need to do first to be a successful bank teller is: Know What The Job Entails and If Your Personality Is A Good Fit For It!

I've mentioned a few times that one of the most important bank teller responsibilities is being a representative for the bank. You're representing the financial institution you work for each and every time you interact with a customer. Remember, you'll be talking to different people all day long, some happy, some less than that. If meeting new people daily, small talk, and working with details or numbers sounds like an exciting prospect, then being a bank teller could be the right job for you. BUT if you think that you'd really struggle with the extroverted nature of the work then I would, strongly, suggest reconsidering this career path. So you've decided you like working with people, have the communication skills necessary, and are willing to learn the rules and procedures of working in a bank?

Let's get going then...

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Understanding The Job: Following The Rules

We've all likely chatted with our local bank teller while making a deposit or withdrawal. Maybe you even have a friendly relationship with your bank teller. However, do you really understand what they have to do in a day to accomplish their job? Besides customer experience bank tellers have a variety of job duties that require varying levels of expertise, and most times, a high level of attention to detail. Since financial institutions are regulated by various agencies, both government and private, they are obligated to abide by those regulations and follow certain operating procedures. When first starting your career as a bank teller you may not always understand why certain rules are the way they are, but nevertheless, it's vital you follow the operating procedures for your bank. If you're willing to learn and follow the operating procedures of your bank than half the battle is already won. Banks are looking for tellers that can provide friendly, professional, and helpful service! The only way to do that in a financial institution is to understand the rules so that you can better serve your customers. Often your bank will create promotions to attract or retain customers. Part of your job as a teller is to help convey the benefits of those promotions to the customer. For example say your bank was offering a $100 bonus for opening a new savings account if they don't already have one. Your job as the teller would be to make the customer aware of the promotion and the obvious benefit to them.

Selling as a teller is something that has to be done with tact. Hard sale techniques probably are not going to work as well in this position as it could in others. For example you can't refuse to make a deposit for a customer if they don't want to take part in a promotion. You could however explain that if they open a savings account and deposit $100, the bank will put $100 into the account as well, so it really is a win-win for them.

Being a teller isn't all about just counting money...

Bank Tellers wear many hats in a day, from book keeper, customer support, all the way to sales and marketing. So what else do Tellers Do? You can read more about Bank Teller Responsibilities by Visiting

*****************Chapter 2***********

Getting Down To The Details: So on there is a sample job summary and requirements from CITI bank. These are shown only as an example. However, it does show quite clearly what is expected of you as a bank teller. So let's take a look... Tips For Success on Scribd - Understanding Bank Teller Duties Here is an example of a typical job description for a bank teller at Citi Bank:

Position Summary:

The Teller delivers excellent client service and maximizes client solutions by identifying referral opportunities for new products and services based on the customer's financial goals while performing efficient and accurate banking transactions.

Position Responsibilities:

? Deliver outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.

? Resolve account service issues and respond to client inquires promptly and effectively.

? Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

? Drive efforts in the branch to identify and implement a positive overall client experience.

? Deepen client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions.

? Proactively educate clients on utilizing available access channels (i.e. ATM, Online and Telephone Banking).

? Continuously learn new and existing products through sales aids (features, benefits, fees, etc.).

The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.

NOTE: You may be required to take a timed online assessment once you complete an online profile. If you need to take the assessment, you will either be directed to do immediately or you will receive an email with instructions on how to access the assessment within the next few days. Please ensure that your email address is accurate on our system, and please note that the assessment invitation may go into your spam folder rather than to your inbox. The assessment will require 45-60 minutes of uninterrupted time to complete.

Qualifications Education: High school diploma, GED or equivalent relevant experience (12 months cumulative work experience in a role of similar scope and responsibility) required.

Experience/Skills:

? Sales, cashier or other money-handling experience desired

? Client service orientation

? Excellent verbal and written communication skills

? Analytical and problem solving skills

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