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Skills and Effective PracticesChristine FultonAET/560July 20, 2015Dr. Randy HowellSkills and Effective PracticesIntroduction“The first step toward change is awareness. The second step is acceptance.” Nathaniel Branden (BrainyQuote, 2015)A definition of change leadership is “the ability to energize groups who will be implementing change projects that they may or may not buy into. It's important for change leaders to understand the need for change and demonstrate a high tolerance for ambiguity and a positive attitude.” (Canterucci, 2008) Change leaders need to be able to help others along with the change and help guide them through the change by giving them support and helping them find the support they need. The book, Implementing organizational change, quotes, “It is often said in organizations that if you are not leading change, you are not leading.” (Spector, 2013, p. 163)Three theories of practice that create change.1) Lewin's Model of Change- Three stages of Change:Unfreeze- Preparing for change by creating awareness for the need and understanding change is essential. Change- Transitioning from the old to the new by implementing the changes. This includes dealing with resilient staff and training them on new processes. Refreeze- Once changes have been made, change managers must create stability and ensure the new changes become the norm. (Change Management Coach, 2015)2) Beckhard & Harris's Change-Management ProcessOrganizational Analysis - Leaders must assess the need for change by analyzing the organization's current state.Reason for Change - Change leaders recognize the need for change and create a vision for the future.Gap Analysis - Change leaders must define the change and identify gaps between present state and future goals.Action Planning - Implement change by taking actions to move from current state to desired future outcomes.Managing the Transition - manage the transition that occurs when making organizational changes through effective collaboration and role assignments. (Cawsey, 2012)3) Lippitt's Phases of Change is a seven step theory which is an extension of Lewin's model that focuses more on the responsibility of the change agent rather than the change itself.?Diagnose the problemAssess the organization's motivation and capacity for changeAssess the change agent's resources and motivationDevelop action plans and establish strategiesAssign change agents' roles and responsibilities?Maintain the change through constant communication and feedbackAs the change becomes a part of the organizational culture, the change agent withdraws from their role over time.? (Cawsey, 2012)The characteristics and skills of a change leaderCharacteristics of Change LeadersAction Oriented: Effective change leaders take action and lead the way in helping to achieve goals.Determination: Committed to organizational changes and using available resources to achieve success.Vision-focused: Successful change leaders are focused on the visualization and take actions to achieve the goals.Confident: Change leaders must maintain an optimistic attitude that outcomes will be positive.Risk Taker: Change leaders step up and take a risk even when the outcome is unknown or believed disparaging.Flexible: Effective change leaders act fast and adapt quickly to ideas and plans that may change. (Geisler, 2015)Change Leader Skills Strong Communication Skills: Able to effectively communicate plans and ideas to all levels of the organizationPeople Skills: Ability to build teams and motivate employeesManagement Skills: Manage resistance by acknowledging it exists and maintain changes once they are implementedNegotiation Skills: Influencing change by selling ideas that will help achieve organizational goals Time Management: Getting things done accurately and promptly. (Geisler, 2015)The actions or tasks needed to promote changeLeaders should always practice energetically what they are trying to get across to the employees.Stay positive as the mood is contagious.?Not only discuss what needs to change, but also listen to employees about their concerns about the change.Stay focused on the bigger picture.An explanation of how a change leader uses effective practices and active listening to influence changeActive listening is significant to understanding where the breakdowns are in, to implementing change. If the persons involved do not have a comprehension of where the changes are taking them, they will not be as eager to take to the new ideas.?Change agents need to know how to imagine what the changes are doing to the company in the big picture. Changes do not happen straightaway; they take time. The leaders of change can theorize what the agenda will look like in the future and will be able to describe it to the company. Any change can cause trouble from within management down to the lowest point or position in the company. This is where it is imperative that the change agent stay the course when met with hopeless and combative responses from employees. It is their responsibility to be able to depict the vision and direction the company is going to be after the changes are fully implemented to get all on board. There will likely never be a full buy in from all involved, but getting the majority to see the big picture will overshadow the negative minority. The change leader is the person to make the imperceptible, perceptible.?ReferencesBrainyQuote. (2015). Change Quotes at BrainyQuote. Retrieved 19 July 2015, from , J. (2008). Are You a Change Leader? - Jim Canterucci. Jim Canterucci. Retrieved 19 July 2015, from , T., Deszca, G., Ingols, C., & Cawsey, T. (2012). Organizational change. Thousand Oaks, Calif.: SAGE Publications.Change Management Coach. (2015). The Kurt Lewin Model Of Change. Retrieved 21 July 2015, from Geisler, J. (2015). 10 key skills today’s leaders need to succeed in 2013 | Poynter.. . Retrieved 21 July 2015, from , B. (2013). Implementing organizational change (3rd ed.). Upper Saddle River, NJ: Prentice Hall. ................
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